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Ulta Beauty Employee Reviews about "upper management"

Updated Jan 19, 2021

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Found 214 of over 7K reviews

3.5
63%
Recommend to a Friend
81%
Approve of CEO
Ulta Beauty CEO Mary Dillon
Mary Dillon
2,881 Ratings
Pros
  • "Great benefits, great employee discount(in 404 reviews)

  • "Never boring, fun environment, supportive team(in 244 reviews)

  • Cons
  • "Work life balance wasn’t always a priority(in 223 reviews)

  • "Some upper management very out of touch with struggles at store level(in 214 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Ulta Beauty and is not affected by filters.

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    Reviews about "upper management"

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    1. 5.0
      Former Employee, more than 1 year

      Amazing

      Aug 8, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility, educational, fun, great coworkers

      Cons

      Upper management kind of sucks sometimes and you have to work holidays

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    2. 3.0
      Current Employee, more than 3 years

      Average Retail Company

      Dec 16, 2020 - Retail Operation Manager in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Regular discount of 25%, and sometimes the brand partners will offer another discount on top of Ulta's. May get 25% off and then Ulta's 25% off.

      Cons

      No life outside of work hours. Company is out for every penny it can make, without regard of the employee. No support from upper management. No communication between internal corpate division, "A" isn't talking with "B" and "C" does whatever it wants when it wants.

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    3. 3.0
      Former Employee, more than 1 year

      Great place for makeup enthusiasts

      Nov 17, 2020 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      people you work with, gratis, being the first person to see new products, learning about cosmetics and skin care

      Cons

      Working during holiday season. Work atmosphere and experience depends on the upper management team. Most of the leaders are in it for themselves and treat employees like pawns to make themselves look good in front of VP's and advance their careers. My manager made the other lower managers do most of the work yet she gets most of the inventory bonus without helping us do the daily tasks.

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    4. 4.0
      Former Employee

      Good company

      Nov 29, 2020 - General Manager in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Enjoyed collaborating with my peers, nice discount on product and services, ton of gratis

      Cons

      Lots of pressure from upper management with little motivation

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    5. 3.0
      Former Employee

      Poor HR & upper management

      Dec 31, 2020 - Management in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay is ok for management. Benefits is good, vacation time is ok but general manager can take it away from you as she pleases.

      Cons

      Retail schedule Upper management promote and hire friends. HR isnt confidential to start an investigation

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    6. 1.0
      Current Employee, more than 3 years

      Just Wear Blinders

      Jan 15, 2021 - Master Stylist in Minneapolis, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Gratis, was always busy, great to meet new clients and coworkers

      Cons

      Upper management plays favorites and is full of drama. But don’t reach out to HR, because you will be punished.

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    7. 3.0
      Former Employee, more than 1 year

      ehhh its okay

      Nov 6, 2020 - Lancome Counter Manager in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      discounts, loved my coworkers, gratis

      Cons

      upper management is wonderful, store managers are horrible!!

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    8. 3.0
      Former Employee

      Ulta

      Jan 19, 2021 - Salon Manager in Macon, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Loved associates at store level

      Cons

      Some upper management very out of touch with struggles at store level

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    9. 3.0
      Former Employee, more than 3 years

      Nightmare for personal life

      May 22, 2020 - General Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, PTO, gratis, fellow GMs

      Cons

      Upper management, no work-life balance, expectation of being on-call 24/7, no respect from DM or appreciation, just because you are salaried does not mean you work every moment of everyday, horrible hiring decisions prior to taking over and had A LOT of cleanup to do, and finally the absolute chaos that is Ulta, never worked for a more disorganized and last-minute chaotic company, the operational infistructure needs a massive overhaul, instead of wasting money on upgrades that don't work, how about we focus on the lack of consistency in operations, massive amounts of paper waste. Those who say it's manageable are liars, or their teams can't stand them because they sit in the office all day doing all the ridiculous paperwork they want from us and not supporting their teams as the sales managers they actually are.

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      1 person found this review helpful
    10. 3.0
      Current Employee, more than 5 years

      Consistency Varies

      Oct 4, 2020 - Retail Operations Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      *Flexible work day schedule, sometimes. *They 6 Ulta values are a great idea very few follow.

      Cons

      *EVERY STORE IS RAN DIFFERENTLY. *DM will play favorites according to GM. *Deal with a lot of upset customers who will not respect you. Company policy, customer is always right. *DM and LPM have specific rules they follow but are allowed to bend as often as they want. * DM and LPM (during COVID) offer very little to no help but will make sure you explain yourself when falling behind on projects. *DM would rather relocate you than promote you at your current store when an opening is available. Otherwise they bring in an external hire and you're responsible for training while keeping up with your daily 15 tasks. *Project deadlines are unrealistic since tasking has to be done before or after store hours. *Staffing at a low volume store is difficult. Low volume=Low budget=Very little hours to offer associates=associates quit. *Staffing at a high volume store is difficult. High volume=higher budget=attracts lazy workers because "theres enough of us"=hard workers quit. *LPM will hint at writing you up (or will) thanks to the gray areas in policies. *Management structure realigned every 3-5 years. *Management roles/responsibilities change every 3-5years. *Always learning about a new CP program that you will be required to master in a short time frame. * Everything is a competion between stores in every district. Sometimes entertaining but mostly used as a shame tactic when called out in daily district emails. *Policies are changed with very little to no notice unless you go looking for it. Upper management won't show you any grace when they write you up for not knowing what they didn't tell you.

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    Viewing 1 - 10 of 214 Reviews

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