Ultimate Software Reviews | Glassdoor

Ultimate Software Reviews

Updated December 10, 2018
929 reviews

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4.6
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Employee Reviews

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Pros
Cons
  • "There are no cons that I can think of" (in 89 reviews)

  • "Struggles with work life balance" (in 32 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "SDM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ultimate Software full-time

    Pros

    Amazing company. It's the only payroll / HCM organization that truly cares about the customer - and while it's not easy - the organization has maintained an amazing culture all in an effort to provide the best support to the customer. I love that.

    Cons

    I honestly have no cons

    Advice to Management

    Keep doing what your doing- make the main thing the main thing!


  2. "Best company ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ultimate Software full-time (Less than a year)

    Pros

    Best benefits on the planet. Culture is amazing. This is an absolutely incredible company.

    Cons

    None. Some would say they have high expectations and expect you to work extremely hard. But they make that very clear in the interview process.

  3. "Customer Success Associate Temp"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ultimate Software full-time

    Pros

    Great Work Environment for Everyone

    Cons

    None so far, will update


  4. Helpful (1)

    "Cloud Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cloud Engineer in Weston, FL
    Current Employee - Cloud Engineer in Weston, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ultimate Software full-time (More than 3 years)

    Pros

    This is the best company I've ever worked for. The culture is the real deal. The benefits are out of this world. Scott Scherr is the best CEO I've ever worked for. I feel like I could walk into his office and tell him what I think and he'd really listen. That's hard to believe with over 5,000 employees.

    Cons

    Sometimes my own managers get in the way and don't seem to share the vision of leadership. This can cause some conflict.

    Also, in my specific role, work/life balance is a challenge.

    Advice to Management

    Keep reiterating the vision and make sure that message is making it all the way to the individual contributors.


  5. "Payroll Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    People first; enough said! This company is filled with wonderful people.

    Cons

    None I can’t think of any

    Advice to Management

    Keep doing what you’re doing.


  6. "Great Company and Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ultimate Software full-time

    Pros

    Great Company and Benefits, emphasis on keeping employees happy.

    Cons

    Changes happen slowly, and with an emphasis on keeping employees happy, leadership is sometimes afraid to make necessary changes if it leads to making employees unhappy.


  7. "Will you please stop with the major, terrible decisions!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Consultant
    Current Employee - Systems Consultant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ultimate Software full-time (More than 10 years)

    Pros

    Great compensation and benefits, great coworkers.

    Cons

    Ultimate Software has become very top-heavy with managers, and there are too many people making decisions, who are not listening to the rank-and-file. A couple of really terrible, major decisions in 2018 ("unification" of Global Delivery, and the move to Gmail) have made this place a completely different experience than when I started. Work/life balance has become a joke.

    Advice to Management

    Listen to the people in the field about what's good for customers and employees. The success will follow. Too many managers and not enough "regular" workers.

  8. Helpful (5)

    "Lost it’s way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ultimate Software full-time (More than 5 years)

    Pros

    Benefits, special treatment if you work in Weston office

    Cons

    Stagnant pay. Work/life balance is non existent and management is incompetent.

    Stagnant pay- you do not get a raise for changing to a more difficult job. For example, if you go from a support role to a consulting role, there is no pay increase even though an outside hire would’ve been paid much more. Only going to a ‘management’ position is considered a promotion. This is company policy.

    Work/Life: get ready to work 50+hrs a week if your in services. Either that or live with the stress of a massive backlog and angry customers.

    Unlimited PTO is just a political gimmick. The incentive structure is framed to limit the amount of time you take off.

    Advice to Management

    This company was amazing 5 years ago but it has not aged well as it has rapidly grown. The people are not the main thing anymore...it’s all about profit.


  9. Helpful (7)

    "Great Benefits, Horrible Cost to Personal Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant
    Current Employee - Technical Consultant
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Ultimate Software full-time (More than a year)

    Pros

    A lot of good benefits. You are provided health and vision insurance and a UPTO (Unlimited* PTO) plan. Every coworker I've had here is a great person and fun to be around.

    Cons

    Work life balance is really bad. If it is important to you to be able to leave work at work and live your life outside of work, do yourself a favor and forget about this company now.

    They are growing faster than they can handle, in my opinion, and so workloads right now are absolutely horrible for us employees supporting the customers, basically the whole company outside of management.

    Advice to Management

    Aggressive growth is good, the company is growing and it's exciting. However, you have truly forgotten about "People First" as you describe it to us. Employees > Clients > Shareholders has very transparently become Clients > Shareholders > Employees.

    We are forced to overwork and bend over backwards for our clients at the cost of our personal lives and sanity during the workday with a larger workload than we can handle. All of this to make the shareholders happy because we are performing less than desired during this period of growth, but we don't have the structure to support client's in certain departments at the pace they require. We are understaffed and the team is struggling to change and adapt (Global Delivery)


  10. Helpful (6)

    "Customer Success Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Ultimate Software full-time

    Pros

    3.5 Stars

    Pay, Culture, Co-Workers, Location, Training, Food

    Cons

    This specific role is a bit of bait & switch. They lure you in with the bells and whistles but if you can look beyond the smokescreen you'll see that you are doing the job of someone who is more tenured. They try to train complete noobies into a payroll/human resource job as a means to avoid paying an experienced person. Genius move for the company, but a waste of time for people who have 0 interest in the human resources/payroll industry.

    Advice to Management

    Explicitly state in the Customer Success role that at least 6 months of payroll experience is required or highly preferred.