Umpqua Bank Reviews | Glassdoor

Umpqua Bank Reviews

Updated March 19, 2017
189 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Cort O'Haver
3 Ratings

189 Employee Reviews

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Pros
  • Stable work environment, good work-life balance (in 8 reviews)

  • Amazing volunteer program which allows you to get paid for up to 40 hours of volunteer time (in 13 reviews)

Cons
  • There is a huge disconnect between upper management and the common workers (in 17 reviews)

  • The job title Universal Associate is a fancy title that basically means you do everything (in 6 reviews)

More Pros and Cons

  1. "Universal Associate II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Umpqua Bank part-time (More than a year)

    Pros

    Management is supportive. Benefits are great if you are single. A lot of room for advancement

    Cons

    For retail you are crosstrained in several things.can be overwhelming at times


  2. "Universal Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Umpqua Bank full-time

    Pros

    Culture, empowerment, learning opportunities across all levels of company

    Cons

    Pay is not competitive

    Advice to Management

    Focus on keeping talent you already have, instead of only on marketing to potential new hires


  3. "Unsure of itself"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Umpqua Bank full-time (More than 5 years)

    Pros

    This company is truly focused on the customer experience. With a mission to be the World's Greatest Bank it should.

    Cons

    It's hard to be the World's Greatest Bank when you have old management methodologies and outdated IT infrastructure.

    Advice to Management

    Truly empower employees and do not only give it lip service.


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  5. Helpful (2)

    "Excellent Culture, Great Training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Associate in Bend, OR
    Current Employee - Universal Associate in Bend, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Umpqua Bank part-time (Less than a year)

    Pros

    My experience with Umpqua has been nothing but positive. Management is very approachable and strives to equip employees to be as successful as they want to be. The training is very thorough, especially for those who are new to banking. Great all-around company to work for with great benefits and plenty of opportunity for those who pursue it!

    Cons

    Technology seems to be lacking a bit although, I am new to banking and I'm not sure what is standard for the industry. All in all, pretty menial compared to the pros.


  6. Helpful (1)

    "Accountant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Portland, OR
    Current Employee - Accountant in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Umpqua Bank full-time (More than 5 years)

    Pros

    The original Umpqua Bank staff that was around pre-Sterling acquisition.

    Cons

    Poor HR policies that don't reward promotions from within. Instead they prefer to let employees leave and try to find a replacement externally. They don't understand the concept of higher expenses to hire new and retrain rather than retain existing employees.
    Worst IT department ever. Everything constantly breaks and they make arbitrary decisions about software without working with those who will be utilizing it.


  7. "Great place to work and have a vision for getting better!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Umpqua Bank full-time

    Pros

    Feeling of inclusion/belonging. Great work environment. Make you feel welcome. Pay and bennies are great! Love the paid 40 hours/year of volunteer time. Mass transit support. PTO. So much more ...

    Cons

    No work place is perfect. But ... the right leaders, like we have here, can make all the difference in the committed effort to create an environment for people to flourish.

    Advice to Management

    Continue to inspire involvement and participation w/the associates. Be transparent. Stay true to the vision you put out in the "charting our course" visionary guide. Looking forward to help move the organization forward to truly be "the world's greatest bank"!


  8. "Pretty good gig"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in San Francisco, CA
    Former Employee - Personal Banker in San Francisco, CA
    Recommends
    Neutral Outlook

    I worked at Umpqua Bank full-time (More than 3 years)

    Pros

    Enjoyed my time working there had some colleagues that I met. The acquisition of Sterling was pretty stressful. I would probably work for these guys again.

    Cons

    There weren't too many negative things about to comment about. Sometimes the leadership seems a little stale.

    Advice to Management

    I'm not gonna pretend tell his guys are in the business, they're making money so I know they know what they are doing.


  9. "Company Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LoanAnalst in Spokane, WA
    Current Employee - LoanAnalst in Spokane, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Umpqua Bank full-time (More than 10 years)

    Pros

    The company strongly encourages an inclusive culture.

    Cons

    Typical corporate stressors; excessively large company, with siloed departments makes knowing who to communicate with very difficult.


  10. "Universal Associate II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Associate in Portland, OR
    Current Employee - Universal Associate in Portland, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Umpqua Bank (More than 3 years)

    Pros

    fun environment, trendy company vibe, community focused.

    Cons

    little to no raises, slow progression, incompetent mid level management

    Advice to Management

    embrace the talents of your current employees and reward them accordingly. Losing many talented people due to lack of progression and low pay.


  11. Helpful (1)

    "Universal Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Associate
    Current Employee - Universal Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Umpqua Bank full-time (More than a year)

    Pros

    Much of the work is independent, and management cares about my happiness at work. There are lots of opportunities for training, and I've gained a lot of experience in my field. Good benefits.

    Cons

    I'm underpaid for my level of experience and location. No one will tell me what the pay range is for different departments or positions, which makes me suspect that the company pays too little compared to the rest of the industry. HR has told me that advancements to not come with raises.

    Advice to Management

    Be more open about wages. There's good research that shows that secrecy is bad for both companies and employees.



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