Umpqua Bank Reviews | Glassdoor

Umpqua Bank Reviews

Updated August 15, 2017
207 reviews

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3.2
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Cort O'Haver
12 Ratings

207 Employee Reviews

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Pros
  • Great work environment, ability to volunteer 40 hours a year paid (in 15 reviews)

  • Stable work environment, good work-life balance (in 8 reviews)

Cons
  • Expectations of loan closings are high but lack of support/upper management knowledge of company programs makes it hard (in 18 reviews)

  • Ineffective leadership, not a good place to work if you are female, pay is not comparable to market, no work life balance (in 4 reviews)

More Pros and Cons

  1. "The company culture at the core is one for the books."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You're empowered by the top and at times are treated as a true contributor.

    Cons

    Not all subscribe to the company culture so then it's interpreted incorrectly.

    Advice to Management

    All levels should be listened to also.


  2. "Universal Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Umpqua Bank full-time

    Pros

    good work environment, good people.

    Cons

    Not much room for advancement, they hired from outside often, paid newer employees more than seasoned veterans as a policy.

    Advice to Management

    promote from within

  3. "Communication Breakdown"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Associate in Coos Bay, OR
    Current Employee - Universal Associate in Coos Bay, OR
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Umpqua Bank part-time (More than a year)

    Pros

    Great benefits, generally positive work environment, easy job. Fun events are fairly often hosted by the company. I do genuinely enjoy most of the people I work with.

    Cons

    Company cutbacks, no encouragement for growth, leadership and managerial tasks lack strength and follow through. My manager discourages growth and expanding of my skills due to cut backs on hours. Programs necessary for the job are often slow and inefficient.

    Advice to Management

    Seek employees who have genuine skill and encourage their growth, stop holding on to employees who are fundamentally poor at their job out of fear of being the bad guy.


  4. "Universal Associate, MLO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Associate II in Vancouver, WA
    Current Employee - Universal Associate II in Vancouver, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Umpqua Bank full-time (More than a year)

    Pros

    Relaxed atmosphere. Annual goals are very achievable. Coaching is available if you just ask. VERY supportive local management. Brilliant solution to digital banking, BFF App!

    Cons

    Online banking and in-store technology is years behind the competition. This creates extra work for the customer facing staff. BFF App isn't available on Android yet! BFF should be available for business clients too.

    Advice to Management

    Turn ALL attention to modernizing the new accounts and transactional processes. Add VeriSign, have new account documentation print with barcodes telling the imaging system where to file the documents. Have Magtek card readers integrated with Teller software and attached to every customer facing station for faster, more accurate customer transactions in-store.


  5. "Funder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Umpqua Bank full-time

    Pros

    ability to choose your own hours, within reason

    Cons

    there was no work life balance


  6. "Not a great place to grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Umpqua Bank full-time (More than a year)

    Pros

    The store staff and teams are incredible. They care for each other and their customers.

    Cons

    Lack of leadership and strategic vision from executive management.


  7. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Umpqua Bank full-time

    Pros

    The company offered great support locally, among team in area.

    Cons

    Company wide there was little support.

  8. "Not exactly what they portray it to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Portland, OR
    Former Employee - Manager in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Umpqua Bank full-time (More than 5 years)

    Pros

    If the culture actually aligned with what the job and environment was, it would truly be the worlds greatest bank. What "corporate" projects is great but is seldom the reality

    Cons

    Staffing model stresses employees. There has been so much turnover its rare to see someone in a job longer than a 2 years. Salaries are low compared to competitors in mid level jobs. Very little grow potential for entry level positions

    Advice to Management

    For instance-connect. Stop saying that employees can get up to 40 hours of paid time off. It isn't a reality when the staffing model doesn't allow employees to participate. The staffing model from stores to back office is super strict so we as managers asked employees to just get "1 hour" so that we could say they adhered to the company culture.


  9. "Mortgage Loan Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Officer
    Former Employee - Mortgage Loan Officer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Umpqua Bank full-time (Less than a year)

    Pros

    Great health benefits, higher paid loan tier level than most banks. Professional dress expense, and paid cell phone bill.

    Cons

    Lack of help with management and operations on many issues. The company needs a help desk for loan scenarios or questions . Management doesn't produce enough to know loan guidelines or to be able help. You can only contact One person for help via email and it takes days to get a response. There is a New ticket implementation to help on loan scenarios which equals hours or at times days without help, which ends up as a lost customer, borrower or established realtor partner. Expectations of loan closings are high but lack of support/upper management knowledge of company programs makes it hard. Underwriting over conditions a lot on unnecessary items. You are told not to call underwriting supervisors but your manager.Mass turn over on processing and underwriting. Assigned multiple processors over 8 month period. More push back than support! Hard loans or not the classic scenario equals loans being pushed back or just sit on the processors desk till Loan Officer or manager ask why! Multiple purchase agreement extensions, and rate extensions on locks,due to the file not being worked on in a timely manner. Loan Officer is thrown under the bus most times by the processor or processing manager to save there own job. Mortgage offices and bank branches are required to refer business back and forth but bank universal associates are not trained on how to cross sell to the mortgage side. In addition they are under staffed and unable to accommodate most requests. Technology constantly changes and nobody knows where to find anything on company site. Most times employees feel worked against one another rather than a team.

    Advice to Management

    Listen to your employees when they voice a problem and implement a better way to resolve issues. Offer support rather than a pass off to another department that doesn't know what to do either. Return phone calls or emails in a timely manner. Research and know programs to assist and stand up for your employee. Offer a help desk that answers calls and helps when the problem starts. Stay true to turn times and expectations. Pay underwriting and processors more, and less turnover would occur equaling better business and production.


  10. Helpful (5)

    "IT (TAG) - Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TAG (IT) in Hillsboro, OR
    Current Employee - TAG (IT) in Hillsboro, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Umpqua Bank full-time (More than 10 years)

    Pros

    Understanding managers. Willing to help (if they can) with any requests. Working from home is allowed.

    Cons

    Too many silos. Hard to get anything done. Security overreaches to a point that it is hard to get anything done (instead of helping you to perform duties safely). Horrendous Network with latency that will make you cry. Almost no communication (showing signs of improvement)

    Advice to Management

    I believe management knows the areas that need improving but it is hard to take that first step and force change. Philosophies are a bit outdated. Please, please, please, fix network latency.


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