Umpqua Bank Reviews

Updated Jul 7, 2020

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3.4
53%
Recommend to a Friend
57%
Approve of CEO
Umpqua Bank President and CEO Cort O'Haver (no image)
Cort O'Haver
76 Ratings
Pros
  • "Love the paid 40 hours/year of volunteer time(in 19 reviews)

  • "Excellent vacation time and work/life balance(in 18 reviews)

Cons
More Pros and Cons
  1. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Federal Way, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Umpqua Bank full-time for more than 10 years

    Pros

    Your opinion and say matters

    Cons

    FTE for the location I'm in

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  2. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Digital Client Advisor 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Umpqua Bank full-time for more than a year

    Pros

    Great company overall to work for

    Cons

    Upper management doesn't listen to the needs

  3. "Commercial Underwriter"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial Underwriter 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Umpqua Bank full-time

    Pros

    They offer great benefits and working from home

    Cons

    Their no Cons I can think of

  4. "I would not recomend Umpqua Bank to anyone anymore"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Roseburg, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Umpqua Bank full-time for more than 10 years

    Pros

    40 hours a year paid to Volunteer in the community Friendly Co-Workers

    Cons

    Ever since Ray Davis Retired the organization has gone down hill. The company used to be Customer oriented and now all they care about is the bottom line and how much they can make their shareholders. It is extremely hard to make incentive if you have been there for a long time because of the changes to the incentive plan. you have to have an average talk time on the phone of minutes or less, 85% Adherence to the schedule and a 95% or better QA score which includes First call resolution which has nothing to do with identifying the customer and if you have been there for a long time you know more than most of the other employees there. So if you transfer the call to another department and you know how to answer the question you get a 0 for you QA score because you should have helped the customer but if you do help the customer your calls per minute will be anywhere from to 11 minutes. Also the customers wait 30 minutes to get to you and if you transfer them because you do not know the answer to thier question then they have to wait another 30 minutes to get to them. the micro managing of employees is ridiculous.

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  5. "What a great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Commercial loan team lead in Roseburg, OR
    Recommends

    I worked at Umpqua Bank full-time for more than 5 years

    Pros

    Lots of room for growth, Support from management, always learning something new

    Cons

    Management is very strict, but this is not necessarily a con. For me, this lead to a very crisp work ethic.

  6. "Ok Place to work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Supervisor in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Umpqua Bank full-time for more than a year

    Pros

    when they do a buy out, they move quickly

    Cons

    Lie to employees, lies to customers

  7. "Great culture, but pay leaves much to be desired"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Solutions Associate in Sacramento, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Umpqua Bank full-time for less than a year

    Pros

    Amazing co-workers and Manager, depending on the location there may be other perks such as break room or free starbucks

    Cons

    Salary is below market rate, opportunities for raises are limited

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  8. Helpful (2)

    "Race to the bottom- run away!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Umpqua Bank full-time for more than 5 years

    Pros

    Great customers, great employees, previously great culture, decent leave, 40 hours of community service

    Cons

    Where to start? Corporate shift to sales/production vs. customer service in a downsizing market has led to questionable, unethical and downright unlawful decisions being made. Mid to senior management is playing game of musical chairs and seeking to protect their backsides at the expense of the branches and blaming others for their own deficiencies and lack of experience in a sales driven environment. If you are desperate enough to accept a job here I hope you love your below market salary you are hired at as that is what you will be stuck with since there are no annual raises. Be prepared to work through lunches and perform the work of at least 3 employees as positions remain vacant and qualified staff find better opportunities elsewhere leaving the dregs and unfilled FTE behind. If you are a manager be prepared to become a teller, UA, RB, recruiter, trainer, and on top of that, you will have the same production goals as the line staff and expected to spend 35% of your time sourcing loans... and you're the manager! If you have banking experience you will be expected to headhunt at former employers. I forgot to mention the antiquated systems that take 10-11 screen changes just to open an account and all the time senior management preaching "technology and efficiency" for customer service. Don't even ask about training or opportunities for advancement.

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  9. "Thanks for Not Really Helping Me Succeed"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience Associate in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Umpqua Bank full-time for less than a year

    Pros

    Hour long lunches, 15-minute breaks.

    Cons

    Crappy resources and websites, rude management, low pay.

  10. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Auditor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Umpqua Bank full-time

    Pros

    People first, great culture, nice people

    Cons

    No downsides so far in my experience

Found 317 reviews