Umpqua Bank Reviews | Glassdoor

Umpqua Bank Reviews

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Found 276 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
56%
Approve of CEO
Cort O'Haver
53 Ratings
Pros
Cons
  • "Upper management in the Rogue Valley is a joke and overlooks MAJOR issues resulting in very unhappy employees(in 24 reviews)

  • "Took us from a great Customer Service call center to not good(in 6 reviews)

More Pros and Cons
  1. "Truly the World's Greatest Bank"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Umpqua Bank

      Pros

      The associates at the bank truly care about their customers and their employees. Employees do receive bonuses for referring customers and closing deals, but it is never expected to push product on customers, especially if it's not something they truly need. The atmosphere is kind, genuine, and courteous, and management is more than willing to work with your life situation and help you become the best person and employee...

      Show More

      Cons

      The only con I can think of is the computer systems, they were often slow and would freeze. However, it was something that was being worked on and helplines were always available and ready to assist.

      Umpqua Bank2019-04-27
    • Helpful (2)

      "NOT The World’s Greatest Employer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Portland, OR
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Umpqua Bank full-time for more than 4 years

      Pros

      Decent health benefits and paid volunteer time.

      Cons

      Expect to undervalued and overworked at every possible turn - and that is a best case scenario. Hard work and top performance is not rewarded. Work-life balance is non-existent and expectations for work are unreasonable at best. Expect to see colleagues perform at a subpar level, but excel with brown nosing or never try to give feedback on how to improve the workplace environment to be the ones who are given opportunities....

      Show More

      Advice to Management

      If you actually value employees, then the actions need to mirror that sentiment. In 2+ years I have not seen any evidence that the company truly values employees.

      Umpqua Bank2019-04-22
    • Helpful (1)

      "More than just a number."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Relationship Banker 
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Umpqua Bank full-time for more than a year

      Pros

      The company actually cares about its employees, and rewards you for working hard. You are more than just a number.

      Cons

      The company is implementing a lot of changes all at once. This can be a bit overwhelming and confusing for both customers and employees.

      Advice to Management

      Increase base salary to be competitive with other financial institutions. I believe this would help more with retaining employees.

      Umpqua Bank2019-04-08
    • Helpful (1)

      "Outsiders coming in make way more than people who get promoted within"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Retail Relationship Banker in Portland, OR

      I have been working at Umpqua Bank full-time for more than 9 years

      Pros

      Good company, good work/life balance.

      Cons

      Compensation and yearly increases aren't enough.

      Umpqua Bank2019-04-20
    • Helpful (1)

      "Writing on the wall"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Universal Banker in Seattle, WA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Umpqua Bank full-time for more than 4 years

      Pros

      Decent pay Fun staff Cool company culture

      Cons

      Closing locations and laying people off

      Umpqua Bank2019-03-27
    • "Poor Training"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Spokane, WA
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at Umpqua Bank full-time for more than a year

      Pros

      coworkers were nice and friendly.

      Cons

      little or no training or support. only 2 weeks of training before handling customers private banking information. No floor support or follow up. lack concern for customer needs. long hold times no professional standards for management or agents

      Advice to Management

      high turnover and call out rates are a reflection of your leadership

      Umpqua Bank2019-03-09
    • Helpful (2)

      "Great place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Reno, NV
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Umpqua Bank for more than 4 years

      Pros

      Great place to grow professionally

      Cons

      The salary could use some improvement

      Umpqua Bank2019-02-01
    • Helpful (2)

      "Overall good experience, no regrets"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Quantitative Modeler in Portland, OR
      Recommends
      Approves of CEO

      I worked at Umpqua Bank full-time for more than 2 years

      Pros

      Good culture, very nice team and managers Intellectually interesting and demanding experience Great place to learn

      Cons

      low salary no bonuses or profit sharing

      Umpqua Bank2019-01-30
    • "Culture has changed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Universal Associate in Novato, CA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Umpqua Bank full-time for more than 2 years

      Pros

      Good hours, Saturdays and sundays off.

      Cons

      Not enough pay, poor management, company presents itself as a community first bank but has started to change to sales oriented

      Advice to Management

      Engage with your team, learn their strengths and weaknesses and develope them so they can grow in the industry. (Management at this company is either never here or hiding in their office the whole day)

      Umpqua Bank2019-02-11
    • Helpful (1)

      "Great Work Environment and Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Spokane, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Umpqua Bank full-time for more than 4 years

      Pros

      Relaxed work environment. Management from direct manager up through executive level management are fantastic to work for. Instead of berating employees for mistakes, they help correct them and learn from them. Motivational Moments are a lot of fun. Pay and benefits are great! Good work is recognized and rewarded. A lot of opportunities to cross train or advance to other departments.

      Cons

      Some of the corporate slogans and catchphrases feel hokey and hollow, but they don't affect your work experience one bit.

      Advice to Management

      Keep listening to the people at the bottom of the totem pole. Keep recognizing people for doing good work.

      Umpqua Bank2019-01-21
    Found 276 reviews