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Unbxd Employee Reviews about "csm"

Updated Sep 24, 2020

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Found 4 of over 79 reviews

4.1
86%
Recommend to a Friend
84%
Approve of CEO
Unbxd Co-Founder and CEO Pavan Sondur (no image)
Pavan Sondur
44 Ratings
Pros
  • "a casual atmosphere and free food (and sometimes drinks(in 12 reviews)

  • "Amazing work culture and flexible working hours(in 9 reviews)

  • Cons
  • "Work life Balance sometimes in the Year(in 7 reviews)

  • "As a CX engineer you will play the role of the customer success manager(csm) , TPM, engineer etc(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "csm"

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    1. 1.0
      Current Employee, more than 1 year

      Place sucks, want to get out!

      Sep 11, 2020 - Customer Success Manager in Bangalore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Food which is repetitive as well.

      Cons

      Management is pathetic! CEO is a child with a popsicle. He will just target few people just to please himself. If he laughs you will feel like slapping him, since because of his management the company is failing big time. CSM process is not defined and all you will be doing is taking care of support tickets, might as well change this to a customer support role and hire people with less package. From day 1 you will feel as if you are back in school and it's such a wasted effort.

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      6 people found this review helpful
    2. 1.0
      Former Employee, less than 1 year

      Haphazard work culture with oldest technical stack

      Sep 24, 2020 - Solution Engineer in Bangalore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nothing as such. Nothing good came out of it.

      Cons

      A 9-year-old Company, working as a startup in a bad shape. People take pride in working and making people work 24x7 because they can't decide on an estimated delivery date for development. When complained about, they have a standard reply "everyone is working round-the-clock", No! you are not supposed to do that, you need to take care of your employe and make proper plans and scrum cycles. Making people deliver quickly leads to error-prone code with lots of hacks. Upper management will not motivate you to write clean code and provide some time to work on the fix rather they want you to deliver within hours and max a day doesn't matter what is the issue or error. Various teams do not work in co-operation to resolve an issue rather people will take time to blame who was suppose to do what, as roles are not defined properly and even management is not sure about the divisions of the task, so everything falls to the solution engineer. TPMs are nowhere close to technical, not sure what is this designation and why they are anyway different from the CSM, a simple dashboard setup to submit an API need to be done by engineers. CSMs are not sure what is the product and how it is working even for simple interaction they need an engineer on call, they don't need to check with the manager if the resource has the bandwidth or not, yeah because why a person will be busy at midnight. CX engineering team never gets to interact with CTO, he shows zero interest in the team and never bothers to check if the team needs anything. Hackathons will be arranged which will run for weeks, trying to finish pending support team work in name of the Hackathon, lamest thing anyone can think of. The manager is too busy to deal with upper management and never interact on the ground level, there are so many plans made and not a single one executed in the time required. No transparency in communication. HR is just to ask you if you are available for conducting interviews and nothing else, you will interact with them in the beginning or leaving the company no interaction in between. No work life balance.

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      6 people found this review helpful
    3. 1.0
      Former Employee, less than 1 year

      Beware: This place is a joke if you will be hired as a Solution engineer / cx engineer

      Jul 30, 2020 - Solution Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Just one I could find : free food.

      Cons

      I am surprised how this company still holds 3.5 stars rating on glassdoor. So I worked at a reputed MNC before joining Unbxd, jumping from a big MNC to a startup was for learning curve. But this place was horrible. I instantly regretted changing my job. 1. - The tech stack is jQuery. Yes! That's right, in an era of frameworks like react and Vue they still work on jQuery. - Also the back-end stack is python, just plain and simple python. if you are looking technical growth, its a red flag. - Front-end stack is: javascript without es6, jQuery, and plain CSS (no frameworks), if promised it's a lie. 2. The management is horrible. People with no technical knowledge will be given designation as TPM(Technical Project Manager). 3. The interviewer will lie to you about the job role and technical stack ( I was told they are migrating to react, I left the company and they are still planning to migrate). 4. If you are interviewing for a Solution Engineer role, then don't bother. 5. People with designation of 'Solution Architect' do not have the ability to write what is called 'clean code', and no knowledge of the product whatsoever. 6. Don't expect promotion or hike, such things don't exist. 7. Upon that, you will work 24/7 on a lousy project. You will have to pull up morning and night shifts because shortage of engineers. 8. As a CX engineer you will play the role of the customer success manager(csm) , TPM, engineer etc. The csm has no technical knowledge whatsoever or neither do they know about the product, and they will schedule the meetings when they are free, which they are most of the time, and not when you are free. 9. You will be expected to get on a call with client at 2:00 am / 3:00 am and your manager will expect you to be at office by 11:00 am. 10. There is a support team, which is a joke again and so is QA team. You will as a CX/Solution engineer will be doing their job. 11. They have people who have previously worked in reputed companies and were promised a lie. They do not use your talent to the fullest, instead they deplete it. 12. Notice period is 2 months. 13. Back-end team and other teams will not bother to reply to your texts if you work as a solution Engineer and your manager will not help you out either. Be ready to do everybody’s leftist work yourself as a solution Engineer. 14. The Back-end lead will not want to solve errors from their end, so you will have to manage that too. 15. Pointless meetings that lead to nowhere. 16. The founders of the company Pavan and Prashant must improve the condition of work environment by hiring skilled workers and not pretentious idiots sitting at higher management level. 17. This company is around 10 years old, but still its product is not par with its competitors nor will ever be. There are better startups you can choose to work for where you will learn a lot and your talent will be utilised not depleted. 18. The people you will report to as an engineer will not have any technical background but will still try to boss around, which can get really frustrating. 19. Needless to say save yourself and do not join.

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      7 people found this review helpful
    4. 2.0
      Former Employee, less than 1 year

      Poor clarity, work culture

      Nov 8, 2019 - Product Marketing Manager in Bangalore
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Get to learn about the e-commerce tech space -Free food! -Have heard good things about job prospects & growth for developers

      Cons

      -Toxic work culture - Product Managers behave like they own the place, and the rest are second-grade citizens. -Inertia - Decisions, progress is deliberately stymied. -Lack of clarity: multiple stakeholders try to have a say, endless back and forth. No ownership. -Marketing is treated like a content help desk for sales and CSM. No room to contribute ideas to drive growth for the product. No point in recruiting lateral hires and then micro-managing them.

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      4 people found this review helpful
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