Underwriters Laboratories Reviews | Glassdoor

Underwriters Laboratories Reviews

Updated July 15, 2017
469 reviews

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3.4
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Underwriters Laboratories President and CEO Keith E. Williams
Keith E. Williams
231 Ratings

469 Employee Reviews

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Pros
Cons
  • Work/Life balance not terribly good (in 17 reviews)

  • Senior Management is not completely in-tune with the employees (in 14 reviews)

More Pros and Cons

  1. "INSIDE SALES"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Northbrook, IL
    Current Employee - Inside Sales Representative in Northbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Underwriters Laboratories full-time (More than 5 years)

    Pros

    Work colleagues at UL are friendly, helpful, and want to do the right thing for the client. Makes it a pleasant place to work. Great Benefits, Health Club onsite and good programs to take advantage of such as pathfinders health, weight watchers, fun-runs, charitable events, craft fairs, discounts to theater, onsite oil change, and much more

    Cons

    Confusing matrix of roles and responsibilities, business units, and leadership. Workflow can get bogged down due to antiquated systems. Operationally, things seem to be more complicated than necessary. Processes could be streamlined

    Advice to Management

    Managers tend to be in different locations than their employees and therefore tend to micro-manage based on data pulled from systems. This doesn't paint an accurate picture of daily activities and surely creates blind spots when it comes to employees who stand out as absentee managers are unable to see/hear/experience employee performance.


  2. "Horrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Graphic Designer in Canton, MA
    Former Employee - Marketing Graphic Designer in Canton, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Underwriters Laboratories full-time (Less than a year)

    Pros

    Great network of people and learning opportunities... that's where the pros end

    Cons

    Horrible management that takes advantage of their employees. Zero work life balance or appreciation for the work and long hours put in.

    Advice to Management

    Appreciate your staff and listen to what they have to say (because UL does do monthly touch bases criticing your performance)

  3. Helpful (2)

    "Great environment; sneaky salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - --- in Atlanta, GA
    Current Employee - --- in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The people and the openness of the environment are the best part about working here. Everybody feels open to ask questions, and there is always someone who can answer questions when they come. The departments each work well as a team.

    Cons

    If some work needs to get done, you might be assigned work to do that is not your normal job function, but it needs to be done by somebody. It has a start-up feel to it. Another con is I found out recently that some of the women in the office got much lower salaries coming in that the men who had the similar, and sometimes, less experience. Once you accept the job and learn what others make in the office, there is not a way to go back to the offer letter and say "I want more pay."

    Advice to Management

    Offer fair amounts of salary to all workers coming in with the same experience.


  4. Helpful (4)

    "Staff Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Engineer in Northbrook, IL
    Former Employee - Staff Engineer in Northbrook, IL
    Neutral Outlook
    Disapproves of CEO

    I worked at Underwriters Laboratories full-time (More than 10 years)

    Pros

    You can be entitled and lazy, but as long as you are in the click you can ride out a nice easy career. Especially if your Father worked there before you. It's a nice quasi governmental job with all the perks.

    Cons

    Sometimes newbies or outsiders think they are going to come in and save the world by changing the culture. To much inbreeding from the top down. Have lineage and you have the in road to entitlement.


  5. Helpful (1)

    "Senior Project Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Engineer in Northbrook, IL
    Former Employee - Senior Project Engineer in Northbrook, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Underwriters Laboratories full-time (More than 10 years)

    Pros

    Culture and teamworking of people is great, a common vision and good collaboration.

    Cons

    Workload is excessive and expectations can interfere with work life balance.

    Advice to Management

    stop looking at metrics and learn how to manage people , not just dictate and demand metrics!


  6. "Loyalty to committed and talented resources is lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Princeton, NJ
    Current Employee - Anonymous Employee in Princeton, NJ

    Pros

    Great product moving in the right direction.

    Cons

    Not great at recognizing qualified resources and promoting from within.
    Also changes to flexible work arrangements and the ability to work from home seem to be less progressive and moving backward.


  7. Helpful (1)

    "Extremely regressive flexibility philosophy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Princeton, NJ
    Current Employee - Anonymous in Princeton, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Underwriters Laboratories full-time (More than a year)

    Pros

    Lots of nice people here. Working to make some positive changes that will help clients achieve their business goals. Most sales folks seem genuinely nice so you don't get stabbed in the back by them.

    Cons

    Leadership essentially does not believe in working remotely. They don't understand the plentiful research that shows if you have strong people and enable them by allowing remote work, everyone wins.

    Don't expect folks to put in extra time during off hours to make a client happy or ensure you hit a deadline. To accommodate overseas clients, it sometimes helps to have an early or late call, don't expect flexibility here. Don't expect folks to take their laptop home at night.

    Too many information silos, clients implementations should not be this difficult.

    Advice to Management

    Allow individual managers to establish rules for their teams in regards to working remotely. Authoritarian "one size fits all" leadership does not work in the digital age if you want to attract and retain top talent.

  8. "Overall a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Chicago, IL
    Current Employee - Finance in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Underwriters Laboratories full-time (Less than a year)

    Pros

    Great group of people who work together.

    Cons

    Lack of professional growth or willingness to transfer you to other areas.

    Advice to Management

    Provide rotational opportunities or risk losing talent.


  9. Helpful (1)

    "Decent starter job, non competitive pay"

    StarStarStarStarStar
    Current Employee - Lab Technician I in Canton, MA
    Current Employee - Lab Technician I in Canton, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Underwriters Laboratories full-time (More than a year)

    Pros

    Good work atmosphere and benefits

    Cons

    Non competitive pay for college graduates, high turnover rate due to so many temp contract workers

    Advice to Management

    Invest more in current employees or continue to see high turnover rates


  10. Helpful (12)

    "Stay away!!! Toxic working environment no opportunity to grow."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Northbrook, IL
    Current Employee - Anonymous Employee in Northbrook, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Underwriters Laboratories full-time (More than a year)

    Pros

    Decent employee benefits, & nice building.

    Cons

    Horrible management team, incompetent and non existent HR Department. There is a lot of bulling and harassment by team leads and managers, multiple safety violations and no proper training. NO Experience necessary to work here!!!
    No joke, "In this company everybody gets enough exercise jumping to conclusions, flying off the handle, running down they boss, knifing co-workers in the back, dodging responsibility, and pushing their luck!"
    Do not waste your time with this company unless you are desperate for a job and a paycheck!

    Advice to Management

    Train your staff better, make sure your managers don't abuse their authority. Invest more in training and development. Hire more qualified and educated people, it is called Recruiting and Selection, NOT Sales to fill out positions.


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