UniFirst Reviews | Glassdoor

UniFirst Reviews

Updated December 13, 2017
140 reviews

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3.0
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UniFirst President and CEO Steven S. Sintros
Steven S. Sintros
2 Ratings

140 Employee Reviews

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Pros
  • UniFirst has a fantastic sales training program, second to none (in 51 reviews)

  • This company is a great company to work for (in 49 reviews)

Cons
  • Year 1 in any position if very difficult and will involve long hours (in 57 reviews)

  • Nothing is easy for any outside sales rep position (in 40 reviews)

More Pros and Cons

  1. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at UniFirst full-time (Less than a year)

    Pros

    Great pay, training is second to none, and a very friendly environment. You can really come here to learn the art of selling. There's finominal leadership within this company, and that's what makes it so great. I actually felt like I was a part of a family, and not a company. It was always great getting to speak with other reps, managers, and leadership in your region.

    Cons

    6 months into the company, I started to feel skeptical. They make us fill out mileage forms now, and if it is not done, no mileage. The first week that was put into place the company took $155 of every reps traveling reimbursement and never returned it. I've still yet to get reimbursed for the money taken. It also takes 60+ days from installment to receive commissions which doesn't strike to well with me. It actually makes me not trust the company as much. When the first opportunity arises for me to go, sell what I want, and be where I want to be, I WILL BE GONE, AND NEVER COMING BACK TO THIS INDUSTRY.

    Advice to Management

    Pay back the $155 taken from mileage. Pay commissions faster because I worked to hard to not receive them when accounts are installed.


  2. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UniFirst full-time

    Pros

    Great entry level sales position. Great training. Lots of possibilities. Ability to sell to diverse customer base. Awesome reward trips and bonus structure.

    Cons

    Old industry without a whole lot of fancy frills.

    Advice to Management

    Could be more results oriented vs activity based. Need better car package.

  3. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Green Bay, WI
    Former Employee - Anonymous Employee in Green Bay, WI
    Doesn't Recommend

    I worked at UniFirst full-time

    Pros

    Freedom , work life balance, training

    Cons

    With the freedom of sales comes a lot of pressure with sales. Lots of Turnover


  4. Helpful (1)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rossville, GA
    Former Employee - Customer Service Representative in Rossville, GA
    Doesn't Recommend

    I worked at UniFirst full-time (Less than a year)

    Pros

    Worked with a good group of people at the Rossville, GA location.

    Cons

    CSR's at UniFirst have A LOT of responsibilities. The pay was low, we had lack of training, and a lack of management. I didn't get a 90 day review or raise like I was told during my interview. Management is not very supportive of employees having personal needs, time off, etc. And unwilling to let you make up time.

    Advice to Management

    Do what you say you are going to do and learn to appreciate good employees.


  5. Helpful (3)

    "Sales Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UniFirst full-time

    Pros

    Outside sales allows you freedom to make your own schedule to a certain degree. Some management does care about really helping employees and the base salary is decent.

    Cons

    Commissions and getting new accounts to install and get paid is a long and difficult process. Much more so than getting a sale. Management doesn't really help streamline this. Commission ratios also are quite low for how much revenue you bring with new sales.

    Advice to Management

    Management is starting to make things more sales focused and need to continue that. Salespeople shouldn't feel like its them vs service and office admins.


  6. Helpful (4)

    "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at UniFirst full-time

    Pros

    Opportunity to earn a great living. Process driven sales teams and tools. Plenty of freedom to succeed when working for the right regional management. It's easy to be at the top because so many are at the bottom. Un capped earnings.

    Cons

    Sales Managers are not trained properly and are just expected to know how to sell and manage. If you come from outside of the industry expect to feel lost most of the time. Regional sales managers do not know how to coach, train, and develop a sales manager. Most have been only mediocre sales reps or sales managers at best. They are very removed from the real day and life of a sales manager.

    Advice to Management

    Spend as much time training a sales manager as you do a sales representative. Get in the field with your sales managers, show them how to do the job. Walk the walk. Prove it!

    UniFirst Response

    Oct 25, 2017 – Sales Training Specialist

    Thank you for your feedback. We strongly believe in helping our Team Partners to grow and it always saddens us whenever someone feels that their experience in our organization is less than positive... More


  7. Helpful (1)

    "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UniFirst full-time (More than a year)

    Pros

    Good benefits, all tools provided that are needed to get the job done. Decent flexibility as long as you're selling.

    Cons

    Too political. Very cliquish. Titles go to some of the manager's heads; ie., too many inflated egos.

    Advice to Management

    Treat others as you'd like to be treated. Show respect for those who work for the benefit of the company. Bullying is not managing. Neither is choosing favorites to receive all the "gimmees" and call ins.

  8. Helpful (2)

    "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Hartford, CT
    Former Employee - Sales Representative in Hartford, CT
    Recommends
    Positive Outlook

    I worked at UniFirst full-time (More than a year)

    Pros

    Plenty of bonus opportunity
    Good schedule
    Support from management, if you work hard

    Cons

    Shady industry
    If service department is not good, makes it hard to sell.
    Not a lot of room for upward mobility, besides Sales Manager.

    UniFirst Response

    Sep 19, 2017 – Sales Training Specialist

    Thank you for your feedback. Opportunity for advancement is abundant at UniFirst. Although, in many cases it does require a willingness to relocate. However, we do have a well-defined Career Path for... More


  9. "shuttle team drive/truck driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shuttle Driver in Melrose Park, IL
    Current Employee - Shuttle Driver in Melrose Park, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at UniFirst full-time (More than a year)

    Pros

    great for getting experience in trucking if looking for something local

    Cons

    the pay could be better for the work u do as a truck driver


  10. Helpful (1)

    "Outside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UniFirst full-time

    Pros

    Good supportive co-workers and no salary cap for commission-driven income.

    Cons

    Terrible leadership, do not expect to get any help along the way during your training.

    Advice to Management

    Become more aware of changing mentality of emerging sales personnel


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