UniFirst Reviews | Glassdoor

UniFirst Reviews

Updated October 17, 2017
878 reviews

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3.8
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UniFirst President and CEO Steven S. Sintros
Steven S. Sintros
11 Ratings

878 Employee Reviews

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Pros
  • UniFirst has a fantastic sales training program, second to none (in 50 reviews)

  • This company is a great company to work for (in 48 reviews)

Cons
  • Year 1 in any position if very difficult and will involve long hours (in 54 reviews)

  • Nothing is easy for any outside sales rep position (in 39 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (12)

    "Great Company All Around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Birmingham, AL
    Current Employee - Customer Service Representative in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UniFirst full-time (More than 10 years)

    Pros

    This company is a great company to work for. I have been here for 14 years and they have treated me like family the whole time. We treat our customers with the same respect and loyalty as we treat each other. We go above and beyond for our customers needs. Best company I have ever worked for I would recommend anyone to join our team.

    Cons

    There are no cons.

    Advice to Management

    Keep doing a great job management. Each and everyone of you are my family and treat me with respect and would do anything for me I really appreciate you all.

    UniFirst Response

    Sep 19, 2017 – Sales Training Specialist

    First off, thank you for your years of service. We know it’s our people, like you, that make UniFirst what it is today. We take a lot of pride in the family culture we have, and are so happy to hear... More


  2. "Decent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Pontiac, MI
    Former Employee - Outside Sales Representative in Pontiac, MI
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at UniFirst full-time (More than a year)

    Pros

    Decent compensation and home life balance

    Cons

    Management is unqualified and often knows little about the business

    Advice to Management

    Hire better middle level management

  3. "Outside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Charlotte, NC
    Former Employee - Outside Sales Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UniFirst (Less than a year)

    Pros

    Great management support. Great hours. Great pay to start with flexibility to make more. Great coworkers.

    Cons

    Benefit package could be better but they recently changed it so that’s already improved.

    Advice to Management

    Thank you for everything I will surely recommend others to work here as I believe it is a very professional and rewarding place to work.


  4. Helpful (1)

    "Dont do it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Myrtle Beach, SC
    Former Employee - Sales Manager in Myrtle Beach, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UniFirst full-time (More than 5 years)

    Pros

    Easy to get hired on if you have a clear driving and criminal background.

    Cons

    Adding so many sales people to one territory to make each person concentrate on 400-500 customers is crazy when so many of the 400-500 are customers are those that have allready dropped the service due to bad performance. 8 salesman in Charlotte maybe but the same amount in Myrtle Beach is ridicules.

    Advice to Management

    Territory will only support 3 sales people with a sales average over $50. You are setting up employees to fail and you don't care, but you are dealing with peoples lives and should care.


  5. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rossville, GA
    Former Employee - Customer Service Representative in Rossville, GA
    Doesn't Recommend

    I worked at UniFirst full-time (Less than a year)

    Pros

    Worked with a good group of people at the Rossville, GA location.

    Cons

    CSR's at UniFirst have A LOT of responsibilities. The pay was low, we had lack of training, and a lack of management. I didn't get a 90 day review or raise like I was told during my interview. Management is not very supportive of employees having personal needs, time off, etc. And unwilling to let you make up time.

    Advice to Management

    Do what you say you are going to do and learn to appreciate good employees.


  6. "Route Service Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at UniFirst full-time

    Pros

    Decent pay, some days you can get home early

    Cons

    Long hours, a lot of turmoil right now, not consistent management.


  7. Helpful (2)

    "Sales Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UniFirst full-time

    Pros

    Outside sales allows you freedom to make your own schedule to a certain degree. Some management does care about really helping employees and the base salary is decent.

    Cons

    Commissions and getting new accounts to install and get paid is a long and difficult process. Much more so than getting a sale. Management doesn't really help streamline this. Commission ratios also are quite low for how much revenue you bring with new sales.

    Advice to Management

    Management is starting to make things more sales focused and need to continue that. Salespeople shouldn't feel like its them vs service and office admins.

  8. Helpful (1)

    "Outside Sales Rep Houston 814"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative
    Former Employee - Outside Sales Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UniFirst full-time (Less than a year)

    Pros

    Good benefits and tons of open territories because management keeps running them off. Publicly traded company. They make the outside sales reps sort dirty laundry and work in plant and on the truck to "understand" their business.

    Cons

    Sales Management lacks tenure in the industry. If you live in Houston - Run! Pay your outside sales representatives quicker than 3 months after writing a sale. Worst commission structure in the industry.

    Advice to Management

    The GM's should be cross trained and promoted into the GM position from the sales side. Mostly all branches have GM's who've started as drivers and don't understand professional sales and lack the creativity needed to be progressive in this ever changing sales world.


  9. "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UniFirst full-time

    Pros

    Lots of incentives and bonus opportunities

    Cons

    Focus on quantity not quality


  10. "Decent place with many flaws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UniFirst full-time

    Pros

    Steady work, Schedule, Paid Holidays off, Benefits

    Cons

    Pay, Management , Inclement weather work

    Advice to Management

    Listen to employees concerns and show appreciation for work


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