UniFirst Reviews | Glassdoor

UniFirst Reviews

Updated October 22, 2017
152 reviews

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UniFirst President and CEO Steven S. Sintros
Steven S. Sintros
1 Rating

152 Employee Reviews

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Pros
  • UniFirst has a fantastic sales training program, second to none (in 50 reviews)

  • This company is a great company to work for (in 48 reviews)

Cons
  • Year 1 in any position if very difficult and will involve long hours (in 54 reviews)

  • Nothing is easy for any outside sales rep position (in 39 reviews)

More Pros and Cons

  1. "RSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at UniFirst full-time

    Pros

    not many. benefits, run your route your way. you build the customer relationship

    Cons

    sometimes long hours. no communication between management and you. poor poor training.

    Advice to Management

    train and communicate with employees and be honest with the employees.


  2. "The shortest and worse Job I have had!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Route Sales Representative in South Bend, IN
    Former Employee - Route Sales Representative in South Bend, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UniFirst full-time (More than a year)

    Pros

    The building was new, that’s about it

    Cons

    Upper management cares for nothing but themselves. They change systems that are in place to benefit their “numbers” in the mean time screwing route Sales representative who are suppose to be the face of the company out of money!!! Customers are lost at an alarming rate which nobody cared about! Just the short time I worked there we went through six route reps!!! Your beat to death with numbers only so the branch manager can make himself look good, poor leadership!
    Steer clear of this location! I can’t imagine that all locations could be that bad!

  3. Helpful (1)

    "Dont do it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Myrtle Beach, SC
    Former Employee - Sales Manager in Myrtle Beach, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UniFirst full-time (More than 5 years)

    Pros

    Easy to get hired on if you have a clear driving and criminal background.

    Cons

    Adding so many sales people to one territory to make each person concentrate on 400-500 customers is crazy when so many of the 400-500 are customers are those that have allready dropped the service due to bad performance. 8 salesman in Charlotte maybe but the same amount in Myrtle Beach is ridicules.

    Advice to Management

    Territory will only support 3 sales people with a sales average over $50. You are setting up employees to fail and you don't care, but you are dealing with peoples lives and should care.


  4. "Route Service Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at UniFirst full-time

    Pros

    Decent pay, some days you can get home early

    Cons

    Long hours, a lot of turmoil right now, not consistent management.


  5. Helpful (1)

    "Outside Sales Rep Houston 814"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative
    Former Employee - Outside Sales Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UniFirst full-time (Less than a year)

    Pros

    Good benefits and tons of open territories because management keeps running them off. Publicly traded company. They make the outside sales reps sort dirty laundry and work in plant and on the truck to "understand" their business.

    Cons

    Sales Management lacks tenure in the industry. If you live in Houston - Run! Pay your outside sales representatives quicker than 3 months after writing a sale. Worst commission structure in the industry.

    Advice to Management

    The GM's should be cross trained and promoted into the GM position from the sales side. Mostly all branches have GM's who've started as drivers and don't understand professional sales and lack the creativity needed to be progressive in this ever changing sales world.


  6. Helpful (1)

    "Company could be great... region was a nightmare!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at UniFirst full-time (Less than a year)

    Pros

    Large growing company that is still family owned. Possibility for advancement.

    Cons

    Expectations not attainable. Training was one dimensional. Team support non existent. Bullying going on that created a negative environment. Huge turnover. Need to complete proposals on own time outside of normal 10 hour workday. Pay not commensurate for amount of work expected. Only in field 2.5-3.5 days most weeks with expectation of 10 appointments/week. Wasted time spent in office when could be out selling. Hitting #'s seems to be the only important agenda. Gave two wks notice, told I would get paid 2 wks, then they rescinded.

    Advice to Management

    Make quotas relevant to each territory - not all are the same. Cover more than just programmer scripts in 1st 8 wks . Make training "real life" - new reps should go out with seasoned reps/managers in field from beginning to get acquainted with sales process. Build a TEAM! We get beat up in field and told NO all day by customers (that's a part of sales)...last thing we should have to deal with is having a team behind us that appears unkind, unsupportive and uncaring . Stop the Bullying - no one should have to deal with this in a corporate environment! Hire a Sales Support coordinator to help with the never-ending, complex paperwork - this person could help alleviate workload not only on reps but on managers. Spend time/effort developing great employees who are dedicated to staying with the company. Happy employees = successful company! Make office time count by not just focussing on antiquated phone blocking, but on real mass marketing and social media projects hitting multiple clients at a time. And....Do what you say you're going to do.


  7. Helpful (2)

    "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at UniFirst full-time (Less than a year)

    Pros

    The managers are very nice people and try very hard to make it a tolerable environment. Your coworkers are very nice and the fact that everyone is talking about what interviews they are going on that day creates a sense of comradery .

    Cons

    -When offered the job, you will be told that you will be a salary employee. Upon starting, you find out that you will be paid the slave wage of $12.75 per hour (which does not add up to your offered salary). They will justify this wage by telling you that "it adds up with overtime"....it does not....but at least they are upfront that you will be expected to be at the office from 7:30 until 5:00
    -No benefits for 90 days, no sick days
    -You will be yelled at/ see others yelled at by corporate trainers for not making LIVE telemarketing calls PERFECTLY. Regardless if this is your first live call or not (I'm not kidding, If you say that you are from Unifirst, your trainer will YELL at you in front of your training class).
    -The longest tenure is 7 months and this is only 1 person because everyone else has left.
    -EXTREME MICROMANAGEMENT
    -Corporate invests NOTHING into the training of their sales reps. You will sit through 5 weeks of video conferences taught by rude trainers and videos filmed in the 90s (The computers in the video are from the 90s). The out of date training and technology reflects their appreciation for their sales team.
    -IF YOU HAVE ANY SALES EXPERIENCE, DO NOT WORK HERE. IF YOU NEED SALES EXPERIENCE, GO TO AN ADP, CINTAS, ETC. THEY WILL PAY YOU REAL WAGES AND APPRECIATE THEIR SALES REPS.

    Advice to Management

    -Pay your employees more OR at least be honest with new hires about what they will actually be making
    -Invest into new hire training
    -Be honest. If this is an entry level role, do not hire over qualified people and set the expectation that they can make a living here.

  8. "Mistreated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Route Driver in Shenango, PA
    Former Intern - Route Driver in Shenango, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UniFirst as an intern (Less than a year)

    Pros

    None company has no pros that I know of they need to treat people better. Maybe then people would last longer and they wouldn't need to be hiring

    Cons

    They use you make you work a day to see how you like it then don't pay you for it and don't hire you so that's why I say they use you

    Advice to Management

    Stop using people


  9. Helpful (2)

    "Outside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Memphis, TN
    Former Employee - Outside Sales Representative in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UniFirst full-time (More than a year)

    Pros

    If you can stomach it for a year job offers will start pouring in from other companies.

    Cons

    They force you to write a positive review while you are employed there, which is the only reason this place has 3.9 stars.
    While I personally liked a lot of the people I worked with, even my managers, the stress from the top down causes a toxic work environment. Corporate micro manages their VPS and regional directors who then micromanage their location managers who then in turn micromanage their sales and service managers who then in turn micromanage their reps.
    They tell you things that they don't follow through with.
    They also tell you they are different from the other big companies, cintas, aramark, etc... They are not! They are probably worse.
    Go with your small local company or Cintas.

    Advice to Management

    you have some good people working for you. Trust them. Stop creating unrealistic goals.


  10. "Maintenance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance Technician in Indianapolis, IN
    Former Employee - Maintenance Technician in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UniFirst full-time (More than a year)

    Pros

    Good pay and good ahours

    Cons

    Bad management, bad communication

    Advice to Management

    Need to improve communication


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