UniFirst Reviews | Glassdoor

UniFirst Reviews

Updated August 16, 2017
854 reviews

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854 Employee Reviews

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Pros
  • This is a great company to work for or I wouldn't have stayed here for the last 20 years (in 48 reviews)

  • UniFirst has a fantastic sales training program, second to none (in 48 reviews)

Cons
  • Year 1 in any position if very difficult and will involve long hours (in 53 reviews)

  • Nothing is easy for any outside sales rep position (in 38 reviews)

More Pros and Cons

  1. "Good family oriented growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UniFirst full-time (More than a year)

    Pros

    Great and understanding company. Family oriented with room to grow.

    Cons

    Lack of communication between corporate and locations.

    Advice to Management

    Open up the floor for ideas through your employees.


  2. "Teamwork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service in Port Birmingham, AL
    Current Employee - Service in Port Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UniFirst full-time (More than 10 years)

    Pros

    Great training and they offer a clear career path no matter which department you work in. Unifirst continues to grow and is a leader in the Uniform and facility services industry.

    Cons

    The Uniform industry is unique in many ways, a lot of new team partners get discouraged early in their career due to not seeing immediate success.

    Advice to Management

    Continue to lead by example

  3. "shuttle team drive/truck driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shuttle Driver in Melrose Park, IL
    Current Employee - Shuttle Driver in Melrose Park, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at UniFirst full-time (More than a year)

    Pros

    great for getting experience in trucking if looking for something local

    Cons

    the pay could be better for the work u do as a truck driver


  4. "Route driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Simpsonville, SC
    Current Employee - Anonymous Employee in Simpsonville, SC
    Recommends
    Positive Outlook

    I have been working at UniFirst full-time (More than 5 years)

    Pros

    Great pay and good environment

    Cons

    Cold and hot conditions


  5. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Hartford, CT
    Former Employee - Sales Representative in Hartford, CT
    Recommends
    Positive Outlook

    I worked at UniFirst full-time (More than a year)

    Pros

    Plenty of bonus opportunity
    Good schedule
    Support from management, if you work hard

    Cons

    Shady industry
    If service department is not good, makes it hard to sell.
    Not a lot of room for upward mobility, besides Sales Manager.


  6. "Outside Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UniFirst full-time

    Pros

    Good supportive co-workers and no salary cap for commission-driven income.

    Cons

    Terrible leadership, do not expect to get any help along the way during your training.

    Advice to Management

    Become more aware of changing mentality of emerging sales personnel


  7. "IT Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UniFirst full-time

    Pros

    Great place to work and excellent work life balance.

    Cons

    None that I could think of.

    Advice to Management

    Keep up the good work.

  8. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in San Antonio, TX
    Current Employee - Recruiter in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UniFirst full-time (Less than a year)

    Pros

    Amazing hours, pay, and benefits.

    Cons

    Very stick on attendance during your first 90 days

    Advice to Management

    Give some leeway to people when they need to get their sick child from daycare during their first 90 days


  9. Helpful (8)

    "Honest review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Pittsburgh, PA
    Former Employee - Outside Sales Representative in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UniFirst full-time (More than a year)

    Pros

    Honestly, if you're coming out of college, interested in learning about sales, and have a crazy good work ethic, an outside sales rep at Unifirst might be a good first step. The pay and benefits are OK. Revised vacation policy is very good. Outstanding training program in which you communicate with trainers at the corporate level very often. Depending on your sales manager, your experience may be amazing, or may be miserable...I saw both.

    Cons

    The cons at UniFirst are many. First and most important, on a national scale, UniFirst is 2nd among national uniform and facility service providers. Number one is Cintas and I won't mince words, Cintas dominates the market I was in as well as numerous other markets in the United States. If you take a job at Unifirst, please be aware that there is a CRAZY emphasis on setting appointments. In fact, before I left, they created this insane contest where your location earned a score based on how many appointments you set. The logic behind it is that if you set appointments, you can pitch this VIP Cost Analysis Program to audit the uniform program at a company and hope that Cintas has screwed up, angering the customer enough to switch to UniFirst. The problem is 2 fold. First, the industry standard for contracts in the uniform rental business is 5 years. So, if a company is in year 1-2-3-4....there is virtually no chance they move until their contract is up. If a company is having major issues with Cintas, UniFirst wants you to assist that customer by helping them write letters to Cintas and help them fix their problems in the hope that when the contract is up, they will switch to UniFirst. But, for a sales rep, that's a TON of work for a sale that may or may not happen in 2-3 years and will seem like an incredible waste of time. Here is my last issue, selling at UniFirst is like selling in the 1960's. A full 12 hours of your 40+ hour work week will be in the office on a phone block trying to set appointments. PLEASE be prepared to get a TON of rejection, hung up on, yelled at, or simply ignored. When you aren't on the phone, the expectation is that you go door to door selling to as many businesses you can to try to set an appointment. It's wildly inefficient.

    Advice to Management

    My advice to management is now that Ron has passed away, it's time to do an internal scrub of your sales process. What worked for Aldo and then Ron, doesn't mean it works today. The lack of promotions outside of sponsoring a race car driver is killing sales reps. Statistics show that less than 2% of cold calls result in an appointment being set. Another statistic shows that customers do NOT want to be contacted by phone. Their preferred channel of communication is email, or snail mail. So, what is the point of spending 9 hours on a Monday or Friday pounding the phones? What is wrong with e-mailing prospects at UniFirst? If mail is the preferred communication, having them warm to the idea before a sales rep makes a call to them to set an appointments seems like a vastly better way to run the sales process.


  10. "Great Team! Unity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Meadville, PA
    Current Employee - Anonymous Employee in Meadville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UniFirst full-time (More than a year)

    Pros

    Atmosphere is great!! Family culture. Great Management

    Cons

    Wish there was a company car provided but sales reps do get mileage assistance which does help considerably.

    Advice to Management

    Mike and Cory are always looking out for the team. You two are fantastic!


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