UniFirst Reviews | Glassdoor

UniFirst Reviews

Updated December 5, 2017
898 reviews

Filter

Filter

Full-timePart-time

898 Employee Reviews

Sort: PopularRatingDate

Pros
  • UniFirst has a fantastic sales training program, second to none (in 51 reviews)

  • This company is a great company to work for (in 49 reviews)

Cons
  • Year 1 in any position if very difficult and will involve long hours (in 57 reviews)

  • Nothing is easy for any outside sales rep position (in 40 reviews)

More Pros and Cons

  1. Helpful (5)

    "Male dominant. Glass ceiling 10 in thick"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Great cafe. Open to asking questions In training And helping.

    Cons

    No positive feedback when job done right. No consistency with rules. Male dominated culture and positions are like living back in 1960.

    Advice to Management

    Come up with the times. Technology is old and not efficient way to do business. Hire more women in male dominated roles.


  2. Helpful (1)

    "Great Outside Sales Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Pittsburgh, PA
    Former Employee - Outside Sales Representative in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UniFirst full-time (More than a year)

    Pros

    UniFirst provides a great foundation for outside sales. The company is known for its sales training program, and because of that no one should have a problem getting a higher level sales position after working here for 1-2 years. Management is supportive and provides everything needed for success. Pay and benefits are a little above average for an entry level sales gig. Fun office environment. All of the managers that I have seen have been promoted from within, so a lot of opportunity for advancement. A lot of rewards and recognition. If you work hard and follow the process, you will be successful. Like any sales job, you get out of it what you put into it.

    Cons

    Outside sales is not for everyone. There is a lot of cold calling in this industry and a lot of rejection. A lot of people can't handle it. Being on your own throughout the week means you need to be highly self motivated. Where I've seen people fail is lack of drive and motivation to get up and go out in the field without constant supervision. If you're going to be upset if someone hangs up on you or says no to meeting with you, this job might not be for you. If you only want to work exactly 40 hours per week, don't go into sales.

    UniFirst Response

    Oct 25, 2017 – Sales Training Specialist

    Thank you for your feedback! We are happy to hear your experience with UniFirst was positive and that you had such a fun environment at our Pittsburgh, PA Location. You are right that not everyone... More

  3. Helpful (8)

    "Outside sales (New Orleans)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in New Orleans, LA
    Former Employee - Outside Sales Representative in New Orleans, LA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at UniFirst full-time (Less than a year)

    Pros

    Good training as far as knowing the scripts .

    Equipped with everything you need

    Descent pay and they offer health insurance

    Cons

    Average employee last 6-8 months

    Most of the good reviews are done by people that have just gotten there and haven't realized what's about to happen .

    Even if your a seasoned sales vet you could easily fail in this job because of the ridiculous expectations.

    Get ready for the talk month 6!

    Advice to Management

    None your just doing what your being told by ppl higher than you. Would rather not get a typical Unifirst response but it's coming anyway.


  4. Helpful (2)

    "Company could be great... region was a nightmare!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at UniFirst full-time (Less than a year)

    Pros

    Large growing company that is still family owned. Possibility for advancement.

    Cons

    Expectations not attainable. Training was one dimensional. Team support non existent. Bullying going on that created a negative environment. Huge turnover. Need to complete proposals on own time outside of normal 10 hour workday. Pay not commensurate for amount of work expected. Only in field 2.5-3.5 days most weeks with expectation of 10 appointments/week. Wasted time spent in office when could be out selling. Hitting #'s seems to be the only important agenda. Gave two wks notice, told I would get paid 2 wks, then they rescinded.

    Advice to Management

    Make quotas relevant to each territory - not all are the same. Cover more than just programmer scripts in 1st 8 wks . Make training "real life" - new reps should go out with seasoned reps/managers in field from beginning to get acquainted with sales process. Build a TEAM! We get beat up in field and told NO all day by customers (that's a part of sales)...last thing we should have to deal with is having a team behind us that appears unkind, unsupportive and uncaring . Stop the Bullying - no one should have to deal with this in a corporate environment! Hire a Sales Support coordinator to help with the never-ending, complex paperwork - this person could help alleviate workload not only on reps but on managers. Spend time/effort developing great employees who are dedicated to staying with the company. Happy employees = successful company! Make office time count by not just focussing on antiquated phone blocking, but on real mass marketing and social media projects hitting multiple clients at a time. And....Do what you say you're going to do.

    UniFirst Response

    Oct 25, 2017 – Sales Training Specialist

    Thank you for your feedback. We strongly believe in helping our Team Partners to grow and it always saddens us whenever any UniFirst Team Partners feels that their experience in our organization is a... More


  5. Helpful (1)

    "GREAT Company to Work For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Austin, TX
    Former Employee - Sales Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UniFirst full-time (Less than a year)

    Pros

    Family atmosphere. Great Management throughout the company. Good pay and benefits.

    Cons

    Training is a bit of a drag and just prepares for you a soft sale that is successful.

    Advice to Management

    Give a little more training on the hard sales. Also, don't fit everyone into the same category. Treat them as individuals and coach on their needs, not just a corporate standard.


  6. "District Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UniFirst full-time

    Pros

    Great company with strong roots

    Cons

    If you do not have self motivation this job is not for you.


  7. Helpful (5)

    "Good entry-level job to kick off a sales career, but that's it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Sales Representative in Indianapolis, IN
    Current Employee - Outside Sales Representative in Indianapolis, IN
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at UniFirst full-time (More than a year)

    Pros

    You make your own schedule during the week, meet fun, new customers, and the other sales reps make the job tolerable in the office. The commission earning potential is real.

    Cons

    The management is poor, employees are constantly quitting, the technology is lacking, the benefits are mediocre, the commission and other PTO can't be explained the same way twice, and although the service is getting better, every installation has issues since everything is such a manual process.

    Advice to Management

    Stop micro-managing so much. Jump on the phones and help out your team when they are struggling (it's your bonus on the line as well). Set realistic expectations and hold people accountable. Make decisions on your own and stand behind those and your team. If you don't know an answer, don't make one up, just say you don't know, but you'll find out.

  8. Helpful (4)

    "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at UniFirst full-time (Less than a year)

    Pros

    The managers are very nice people and try very hard to make it a tolerable environment. Your coworkers are very nice and the fact that everyone is talking about what interviews they are going on that day creates a sense of comradery .

    Cons

    -When offered the job, you will be told that you will be a salary employee. Upon starting, you find out that you will be paid the slave wage of $12.75 per hour (which does not add up to your offered salary). They will justify this wage by telling you that "it adds up with overtime"....it does not....but at least they are upfront that you will be expected to be at the office from 7:30 until 5:00
    -No benefits for 90 days, no sick days
    -You will be yelled at/ see others yelled at by corporate trainers for not making LIVE telemarketing calls PERFECTLY. Regardless if this is your first live call or not (I'm not kidding, If you say that you are from Unifirst, your trainer will YELL at you in front of your training class).
    -The longest tenure is 7 months and this is only 1 person because everyone else has left.
    -EXTREME MICROMANAGEMENT
    -Corporate invests NOTHING into the training of their sales reps. You will sit through 5 weeks of video conferences taught by rude trainers and videos filmed in the 90s (The computers in the video are from the 90s). The out of date training and technology reflects their appreciation for their sales team.
    -IF YOU HAVE ANY SALES EXPERIENCE, DO NOT WORK HERE. IF YOU NEED SALES EXPERIENCE, GO TO AN ADP, CINTAS, ETC. THEY WILL PAY YOU REAL WAGES AND APPRECIATE THEIR SALES REPS.

    Advice to Management

    -Pay your employees more OR at least be honest with new hires about what they will actually be making
    -Invest into new hire training
    -Be honest. If this is an entry level role, do not hire over qualified people and set the expectation that they can make a living here.

    UniFirst Response

    Oct 25, 2017 – Sales Training Specialist

    It always saddens us whenever someone feels that their experience in our organization is a negative one. Perhaps you can utilize our Open Door Policy and have an open conversation with your Manager... More


  9. "Management Trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managemet Trainee in Fort Worth, TX
    Current Employee - Managemet Trainee in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UniFirst full-time (More than a year)

    Pros

    Great Culture! Great Family atmosphere for such a large public company.

    Cons

    Seem to promote based off of length of service. And not so much most qualified.


  10. Helpful (1)

    "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UniFirst full-time (More than a year)

    Pros

    Good benefits, all tools provided that are needed to get the job done. Decent flexibility as long as you're selling.

    Cons

    Too political. Very cliquish. Titles go to some of the manager's heads; ie., too many inflated egos.

    Advice to Management

    Treat others as you'd like to be treated. Show respect for those who work for the benefit of the company. Bullying is not managing. Neither is choosing favorites to receive all the "gimmees" and call ins.


Showing 898 of 907 reviews
Reset Filters