Union Square Hospitality Group Reviews | Glassdoor

Union Square Hospitality Group Reviews

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Found 72 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
53%
Recommend to a Friend
58%
Approve of CEO
Richard Coraine
35 Ratings
Pros
  • "great benefits and company morale that is very exciting to work within(in 5 reviews)

  • "Benefits, great people to work with, a manager for everything(in 4 reviews)

Cons
More Pros and Cons
  1. Great values, and people who stick to them

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food Server 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Union Square Hospitality Group full-time for more than 2 years

    Pros

    organized, easy to work with, a team who truly comes together.

    Cons

    in terms of restaurants these guys are one of the good ones.

  2. Front of house support

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front of House Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Union Square Hospitality Group full-time for more than 2 years

    Pros

    My job focuses of providing the best hospitality you will ever experience. We make sure your visit is smooth and comfortable.

    Cons

    The management team have bad communication skills with each other and the rest of the team. They do not allow us as employees to do what we need to be without being watched.

    Advice to Management

    We would appreciate It if you would be a little more understanding to your employees. Help is to feel like your on our side.

  3. Fun workplace

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Union Square Hospitality Group full-time

      Pros

      Everyone worked together as a team.

      Cons

      Lack of communication between staff and management

    • Didn’t like it

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Cashier/Barista in New York, NY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Union Square Hospitality Group full-time for more than 4 years

      Pros

      hours, great staff, good scheduling

      Cons

      Management, al types of management

      Advice to Management

      Appreciate your employees

    • Barista

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Union Square Hospitality Group part-time

      Pros

      Excellent community and management Offer great benefits Truly care about their employees Lots of opportunities to advance

      Cons

      I have no real cons to share other than perhaps needing to advocate for yourself to advance

    • Venue Manager

      StarStarStarStarStar
      • Overall
      • Compensation and Benefits
      Former Employee - Anonymous Employee 
      Recommends
      Approves of CEO

      I worked at Union Square Hospitality Group for more than 4 years

      Pros

      The experience to work in different venues and get 1 on 1 development that helps you figure out your next steps up the ladder.

      Cons

      seasonal work. Didn't like the transition out of the company.

    • Helpful (1)

      Steady Decline

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Minion in New York, NY
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Union Square Hospitality Group full-time for more than 2 years

      Pros

      Learned a lot about the restaurant industry from the staff. Most of the staff is great and they treat each other well for the most part. I guess the benefits are nice?

      Cons

      Management does not practice what they preach. Highest turnover rate I've ever seen working anywhere. Horrible schedules due to lack of communication with management and under staffing. 90% of the managers do not have the experience nor the knowledge of how to properly maintain the restaurants and employees resulting in mistreatment in both employees and customers. The list goes on and on but long story short is that...

      Show More

      Advice to Management

      Stop micro managing and help out once in a while. Stop being gatekeepers and allow your staff the opportunity to learn and advance.

    • Longer ago than 2014

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Food Server in New York, NY
      Recommends
      Positive Outlook
      Disapproves of CEO

      I worked at Union Square Hospitality Group full-time for more than 2 years

      Pros

      Highly motivated and professional group of people

      Cons

      High pressure. High expectation. Very little room for error or for individuality. You need to be all in. If not they will chew you up and spit you out without a second thought.

      Advice to Management

      None. They are successful beyond probably even their own imagination.

    • Helpful (1)

      Stay true to your values

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Union Square Hospitality Group

      Pros

      - Danny Meyer's philosophy of Enlightened Hospitality, as described in his book Setting the Table, is powerful and should be both learned and practiced no matter what industry one works in.

      Cons

      - Very little opportunity for growth. Management will keep you in your role as long as possible at the lowest possible pay grade. - Uninspiring work with no incentive structure. Be prepared to ask for a raise/promotion. - Divided work environment. There are clear barriers between levels and roles which leaves certain employees to feel disconnected and disengaged.

      Advice to Management

      Practice what you preach. If you believe that "the greatest factor in the success of a business is the quality of its people" then make an effort to connect with your employees - at all levels. Be creative and find ways to engage with team members in a way that makes them feel welcome, valued and able to feel the impact of their work. Find ways to foster a collaborative, open and hospitality-minded community. A good...

      Show More
    • Great Place to Work

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Bartender in New York, NY
      Recommends
      Positive Outlook

      I have been working at Union Square Hospitality Group full-time for more than 2 years

      Pros

      Managers support their staff. Great room for growth. Great ways to learn and improve. Insurance and 401K.

      Cons

      Soft close sucks. Reservations team tends to mess up reservation times.

      Advice to Management

      Make harder lines to follow with rules.

    Found 72 reviews