Union Square Hospitality Group Reviews | Glassdoor

Union Square Hospitality Group Reviews

Updated September 21, 2018
64 reviews

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3.4
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Richard Coraine
31 Ratings

64 Employee Reviews

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Pros
  • "great benefits and company morale that is very exciting to work within" (in 4 reviews)

  • "Benefits, great people to work with, a manager for everything" (in 4 reviews)

Cons
  • "Long hours, bad sous, bad commute" (in 6 reviews)

  • "The overarching culture and philosophies of USHG were not present inside this particular sister company" (in 4 reviews)

More Pros and Cons

  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in New York, NY
    Current Employee - Bartender in New York, NY
    Recommends
    Positive Outlook

    I have been working at Union Square Hospitality Group full-time (More than a year)

    Pros

    Managers support their staff. Great room for growth. Great ways to learn and improve. Insurance and 401K.

    Cons

    Soft close sucks. Reservations team tends to mess up reservation times.

    Advice to Management

    Make harder lines to follow with rules.


  2. "Stay true to your values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Danny Meyer's philosophy of Enlightened Hospitality, as described in his book Setting the Table, is powerful and should be both learned and practiced no matter what industry one works in.

    Cons

    - Very little opportunity for growth. Management will keep you in your role as long as possible at the lowest acceptable pay grade.
    - Uninspiring work with no incentive structure in place. Be prepared to ask for a raise/promotion.
    - Divided work environment. There are clear barriers between levels and roles.
    - Certain hourly employees in the Home Office are particularly isolated as they have different hours, are not given access to basic internal communication tools like a personal company email address or invited to the "Home Office Huddles" (Company All Hands). They therefore miss important information regarding company news and are challenged to find ways to connect with other team members,

    Advice to Management

    Practice what you preach. If you believe that "the greatest factor in the success of a business is the quality of its people" then make an effort to connect with your employees - at all levels. Be creative and find ways to engage with team members in a way that makes them feel welcome, valued and able to feel the impact of their work. Find ways to foster a collaborative, open and hospitality-minded community. A good place to start is to add a Kitchen Table in the Home Office. An occasional family meal wouldn't hurt either.

  3. "Good organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in New York, NY
    Former Employee - Administrative Assistant in New York, NY
    Recommends
    Neutral Outlook

    I worked at Union Square Hospitality Group (Less than a year)

    Pros

    Great people who genuinely care about professional growth and opportunities. Everyone cares a lot about hospitality and food so it was a friendly environment and culture to be in

    Cons

    My work wasn't particularly intellectually stimulating


  4. "Great Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Felt fully supported by management team

    Cons

    High-turnover; expectation to work long hours


  5. "What I know is that i Love a change to show you what i can do"

    StarStarStarStarStar
    Former Employee - Porter
    Former Employee - Porter
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Union Square Hospitality Group full-time (More than 10 years)

    Pros

    I Love workng Around people that Understand How too work hard

    Cons

    People not dont love to work they are doing

    Advice to Management

    Be understand too your works And list too them


  6. Helpful (1)

    "Underwhelming"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in New York, NY
    Current Employee - Server in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Union Square Hospitality Group full-time (Less than a year)

    Pros

    Good people on staff (those who don’t quit) Good insight into different aspects of service and restaurants

    Cons

    Many..... the low pay is at the top, this is something the the company will never acknowledge unfortunately. The amount of work and effort expected vs the amount of money you bring home (especially when you see your check average) should immediately turn away any perspective employee. Disorganized communication between management and front of house. Staff are generally working excessive double shifts due to an incredible turnover rate.
    Hospitality Included aka Revenue Share does not work.

    Advice to Management

    Lose the ego and work/listen to your staff.


  7. "Pretty good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pastry Cook in New York, NY
    Former Employee - Pastry Cook in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Union Square Hospitality Group full-time (Less than a year)

    Pros

    Hours to work, over time, free staff meals, health benefits, team work

    Cons

    Long hours, expensive insurance, overload of work, late nights

    Advice to Management

    More direct like of communication towards eachother and how you expect soneone to do something, 2 managers would tell me to do 1 task 2 different ways

  8. Helpful (1)

    "Wanted to love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Managment team is really great
    Opportunities to learn
    Benefits

    Cons

    Hospitality included means you make very little money compared to other restaurants of similar caliber!

    Advice to Management

    Restore or revamp your tipping policy so that you can keep the high quality servers and staff!


  9. "Great Workplace and Growth Opportunities"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Union Square Hospitality Group full-time

    Pros

    -Culture
    -Learning and growth opportunities
    -Network building

    Cons

    -Lower pay than comparable fine dining restaurants


  10. Helpful (1)

    "Practice what you Preach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Union Square Hospitality Group full-time

    Pros

    Locations are easily accessible and most people working there are friendly. Customers are obsessed with the owner so most are always busy. Food is very good.

    Cons

    Dysfunctional and unorganized leadership, Bleeding money, inconsistent expectations and employment standards. Leaders in roles they are not qualified for that perpetuate this terrible environment where laws are being broken and discrimination permeates the company with a blind eye being turned by everyone preaching the philosophy but not actually applying it to day to day operations.

    Advice to Management

    Get more qualified executives in key roles.


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