Union Square Hospitality Group Reviews | Glassdoor

Union Square Hospitality Group Reviews

Updated June 5, 2018
57 reviews

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3.5
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Richard Coraine
29 Ratings

57 Employee Reviews

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Pros
  • "great benefits and company morale that is very exciting to work within" (in 4 reviews)

  • "Benefits, great people to work with, a manager for everything" (in 3 reviews)

Cons
  • "Long hours, bad sous, bad commute" (in 6 reviews)

  • "Limited growth potential beyond mid-level roles" (in 2 reviews)

More Pros and Cons

  1. "Great company great people"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Union Square Hospitality Group part-time

    Pros

    Great culture and benefits

    Cons

    High expectations, but they do a good job of selecting and training people.

    Advice to Management

    Keep it up


  2. Helpful (1)

    "Wanted to love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Managment team is really great
    Opportunities to learn
    Benefits

    Cons

    Hospitality included means you make very little money compared to other restaurants of similar caliber!

    Advice to Management

    Restore or revamp your tipping policy so that you can keep the high quality servers and staff!

  3. "Great Workplace and Growth Opportunities"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Union Square Hospitality Group full-time

    Pros

    -Culture
    -Learning and growth opportunities
    -Network building

    Cons

    -Lower pay than comparable fine dining restaurants


  4. "Practice what you Preach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Union Square Hospitality Group full-time

    Pros

    Locations are easily accessible and most people working there are friendly. Customers are obsessed with the owner so most are always busy. Food is very good.

    Cons

    Dysfunctional and unorganized leadership, Bleeding money, inconsistent expectations and employment standards. Leaders in roles they are not qualified for that perpetuate this terrible environment where laws are being broken and discrimination permeates the company with a blind eye being turned by everyone preaching the philosophy but not actually applying it to day to day operations.

    Advice to Management

    Get more qualified executives in key roles.


  5. "Company is spread too thin hiring inexperienced management that drive staff away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in New York, NY
    Former Employee - Barista in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Union Square Hospitality Group part-time (Less than a year)

    Pros

    There are decent benefits, the restaurants have nice food, nice locations to work there aren’t many more pros than that

    Cons

    For the fact that you aren’t making a lot of money, the management is inexperienced and doesn’t know how to encourage or collaborate with the staff. Instead they abuse their power and talk down to the employees and give them menial punishments and make them feel frustrated and devalued. Also all the male authority will consistently treat female staff like they are unintelligent and their opinions are useless. They also give women worse shifts and won’t teach them the same tasks/responsibilities as the males.

    Advice to Management

    Stop being so ambitious and be willing to learn and collaborate with your staff. If you only went to college and went straight into management chances are there is a server or Barista who knows a lot more than you, so be aware that faking it until you make it doesn’t necessarily work in NYC


  6. "Bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in New York, NY
    Current Employee - Bartender in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Union Square Hospitality Group full-time (Less than a year)

    Pros

    you know how much you are making.

    Cons

    Management not helpful.
    too much schedule pressing
    they don't understand your part of life.
    shift cutting even though they tell you to be full time you only get something between full and part time.
    Zero Job security. they won't understand anything. they will fire you anytime they want.

    No flexibility, they have tight schedule and time policy. I get it. but getting fired or documented even if you are a minute late is too far. job is a place to enjoy if you don't enjoy your work you can't be your 100%

    Advice to Management

    if you be too pressing like that you won't be having any long term employees. its all gonna be seasonal. if you can't make your employees happy why do you think they will make your customer happy


  7. "Good mostly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in New York, NY
    Former Employee - Cook in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Union Square Hospitality Group full-time (Less than a year)

    Pros

    Good, fast, tasty, educational

    Cons

    Long hours, bad sous, bad commute

    Advice to Management

    Keep it up

  8. "this cult needs to die"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Union Square Hospitality Group full-time

    Pros

    the staff made it worth while, discluding managers

    Cons

    everything else, a scam for another rich white man to make money


  9. "Great Benefits and Room to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Union Square Hospitality Group full-time

    Pros

    Excellent benefits, lots of opportunity for advancement, good company culture

    Cons

    Normal restaurant difficulties, occasional tension between employees and management


  10. "Great company, youthful environment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Union Square Hospitality Group full-time

    Pros

    great benefits and company morale that is very exciting to work within.

    Cons

    because of Hospitality included, the labor force is younger. With that, comes issues with dependability and an elevated presence of drama.


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