Union Square Hospitality Group Reviews | Glassdoor

Union Square Hospitality Group Reviews

Updated November 11, 2018
68 reviews

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3.3
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Richard Coraine
34 Ratings

68 Employee Reviews

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Pros
  • "great benefits and company morale that is very exciting to work within" (in 5 reviews)

  • "Benefits, great people to work with, a manager for everything" (in 4 reviews)

Cons
  • "Long hours, bad sous, bad commute" (in 6 reviews)

  • "The overarching culture and philosophies of USHG were not present inside this particular sister company" (in 4 reviews)

More Pros and Cons

  1. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Union Square Hospitality Group part-time

    Pros

    Excellent community and management
    Offer great benefits
    Truly care about their employees
    Lots of opportunities to advance

    Cons

    I have no real cons to share other than perhaps needing to advocate for yourself to advance


  2. "Venue Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Union Square Hospitality Group (More than 3 years)

    Pros

    The experience to work in different venues and get 1 on 1 development that helps you figure out your next steps up the ladder.

    Cons

    seasonal work. Didn't like the transition out of the company.

  3. "Steady Decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Minion in New York, NY
    Current Employee - Minion in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Union Square Hospitality Group full-time (More than a year)

    Pros

    Learned a lot about the restaurant industry from the staff. Most of the staff is great and they treat each other well for the most part. I guess the benefits are nice?

    Cons

    Management does not practice what they preach. Highest turnover rate I've ever seen working anywhere. Horrible schedules due to lack of communication with management and under staffing. 90% of the managers do not have the experience nor the knowledge of how to properly maintain the restaurants and employees resulting in mistreatment in both employees and customers. The list goes on and on but long story short is that they do not practice what they preach at all and that is ruining a company that was once one of the best in New York. Most of the higher ups are predominately privileged Caucasians while everyone else that works under them are minorities this issue was brought up in person during a meeting with the CEO himself and he of course chooses to be ignorant about the issue and laughs it off...

    Advice to Management

    Stop micro managing and help out once in a while. Stop being gatekeepers and allow your staff the opportunity to learn and advance.


  4. "Longer ago than 2014"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in New York, NY
    Former Employee - Food Server in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Union Square Hospitality Group full-time (More than a year)

    Pros

    Highly motivated and professional group of people

    Cons

    High pressure. High expectation. Very little room for error or for individuality. You need to be all in. If not they will chew you up and spit you out without a second thought.

    Advice to Management

    None. They are successful beyond probably even their own imagination.


  5. "Stay true to your values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Danny Meyer's philosophy of Enlightened Hospitality, as described in his book Setting the Table, is powerful and should be both learned and practiced no matter what industry one works in.

    Cons

    - Very little opportunity for growth. Management will keep you in your role as long as possible at the lowest possible pay grade.
    - Uninspiring work with no incentive structure. Be prepared to ask for a raise/promotion.
    - Divided work environment. There are clear barriers between levels and roles which leaves certain employees to feel disconnected and disengaged.

    Advice to Management

    Practice what you preach. If you believe that "the greatest factor in the success of a business is the quality of its people" then make an effort to connect with your employees - at all levels. Be creative and find ways to engage with team members in a way that makes them feel welcome, valued and able to feel the impact of their work. Find ways to foster a collaborative, open and hospitality-minded community. A good place to start is to add a Kitchen Table in the Home Office. An occasional family meal wouldn't hurt either.


  6. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in New York, NY
    Current Employee - Bartender in New York, NY
    Recommends
    Positive Outlook

    I have been working at Union Square Hospitality Group full-time (More than a year)

    Pros

    Managers support their staff. Great room for growth. Great ways to learn and improve. Insurance and 401K.

    Cons

    Soft close sucks. Reservations team tends to mess up reservation times.

    Advice to Management

    Make harder lines to follow with rules.


  7. "Good organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in New York, NY
    Former Employee - Administrative Assistant in New York, NY
    Recommends
    Neutral Outlook

    I worked at Union Square Hospitality Group (Less than a year)

    Pros

    Great people who genuinely care about professional growth and opportunities. Everyone cares a lot about hospitality and food so it was a friendly environment and culture to be in

    Cons

    My work wasn't particularly intellectually stimulating

  8. "Great Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Felt fully supported by management team

    Cons

    High-turnover; expectation to work long hours


  9. "What I know is that i Love a change to show you what i can do"

    StarStarStarStarStar
    Former Employee - Porter
    Former Employee - Porter
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Union Square Hospitality Group full-time (More than 10 years)

    Pros

    I Love workng Around people that Understand How too work hard

    Cons

    People not dont love to work they are doing

    Advice to Management

    Be understand too your works And list too them


  10. Helpful (2)

    "Underwhelming"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in New York, NY
    Current Employee - Server in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Union Square Hospitality Group full-time (Less than a year)

    Pros

    Good people on staff (those who don’t quit) Good insight into different aspects of service and restaurants

    Cons

    Many..... the low pay is at the top, this is something the the company will never acknowledge unfortunately. The amount of work and effort expected vs the amount of money you bring home (especially when you see your check average) should immediately turn away any perspective employee. Disorganized communication between management and front of house. Staff are generally working excessive double shifts due to an incredible turnover rate.
    Hospitality Included aka Revenue Share does not work.

    Advice to Management

    Lose the ego and work/listen to your staff.


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