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Union Square Hospitality Group Reviews
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    Union Square Hospitality Group Reviews

    Updated November 11, 2018
    68 reviews

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    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Richard Coraine
    34 Ratings

    68 Employee Reviews

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    Pros

    • "great benefits and company morale that is very exciting to work within" (in 5 reviews)

    • "Benefits, great people to work with, a manager for everything" (in 4 reviews)

    Cons

    • "Long hours, bad sous, bad commute" (in 6 reviews)

    • "The overarching culture and philosophies of USHG were not present inside this particular sister company" (in 4 reviews)

    More Pros and Cons

    1. "Barista"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Union Square Hospitality Group part-time

      Pros

      Excellent community and management
      Offer great benefits
      Truly care about their employees
      Lots of opportunities to advance

      Cons

      I have no real cons to share other than perhaps needing to advocate for yourself to advance

    2. "Venue Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Comp & Benefits
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I worked at Union Square Hospitality Group (More than 3 years)

      Pros

      The experience to work in different venues and get 1 on 1 development that helps you figure out your next steps up the ladder.

      Cons

      seasonal work. Didn't like the transition out of the company.

      3. Join the Union Square Hospitality Group team
      See Our Latest Jobs

    3. "Steady Decline"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Minion in New York, NY
      Current Employee - Minion in New York, NY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Union Square Hospitality Group full-time (More than a year)

      Pros

      Learned a lot about the restaurant industry from the staff. Most of the staff is great and they treat each other well for the most part. I guess the benefits are nice?

      Cons

      Management does not practice what they preach. Highest turnover rate I've ever seen working anywhere. Horrible schedules due to lack of communication with management and under staffing. 90% of the managers do not have the experience nor the knowledge of how to properly maintain the restaurants and employees resulting in mistreatment in both employees and customers. The list goes on and on but long story short is that they do not practice what they preach at all and that is ruining a company that was once one of the best in New York. Most of the higher ups are predominately privileged Caucasians while everyone else that works under them are minorities this issue was brought up in person during a meeting with the CEO himself and he of course chooses to be ignorant about the issue and laughs it off...

      Advice to Management

      Stop micro managing and help out once in a while. Stop being gatekeepers and allow your staff the opportunity to learn and advance.

    4. "Longer ago than 2014"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Food Server in New York, NY
      Former Employee - Food Server in New York, NY
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Union Square Hospitality Group full-time (More than a year)

      Pros

      Highly motivated and professional group of people

      Cons

      High pressure. High expectation. Very little room for error or for individuality. You need to be all in. If not they will chew you up and spit you out without a second thought.

      Advice to Management

      None. They are successful beyond probably even their own imagination.

    5. "Stay true to your values"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      Pros

      - Danny Meyer's philosophy of Enlightened Hospitality, as described in his book Setting the Table, is powerful and should be both learned and practiced no matter what industry one works in.

      Cons

      - Very little opportunity for growth. Management will keep you in your role as long as possible at the lowest possible pay grade.
      - Uninspiring work with no incentive structure. Be prepared to ask for a raise/promotion.
      - Divided work environment. There are clear barriers between levels and roles which leaves certain employees to feel disconnected and disengaged.

      Advice to Management

      Practice what you preach. If you believe that "the greatest factor in the success of a business is the quality of its people" then make an effort to connect with your employees - at all levels. Be creative and find ways to engage with team members in a way that makes them feel welcome, valued and able to feel the impact of their work. Find ways to foster a collaborative, open and hospitality-minded community. A good place to start is to add a Kitchen Table in the Home Office. An occasional family meal wouldn't hurt either.

    6. "Great Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Bartender in New York, NY
      Current Employee - Bartender in New York, NY
      Recommends
      Positive Outlook

      I have been working at Union Square Hospitality Group full-time (More than a year)

      Pros

      Managers support their staff. Great room for growth. Great ways to learn and improve. Insurance and 401K.

      Cons

      Soft close sucks. Reservations team tends to mess up reservation times.

      Advice to Management

      Make harder lines to follow with rules.

    7. "Good organization"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Administrative Assistant in New York, NY
      Former Employee - Administrative Assistant in New York, NY
      Recommends
      Neutral Outlook

      I worked at Union Square Hospitality Group (Less than a year)

      Pros

      Great people who genuinely care about professional growth and opportunities. Everyone cares a lot about hospitality and food so it was a friendly environment and culture to be in

      Cons

      My work wasn't particularly intellectually stimulating

    8. "Great Organization"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      Pros

      Felt fully supported by management team

      Cons

      High-turnover; expectation to work long hours

    9. "What I know is that i Love a change to show you what i can do"

      StarStarStarStarStar
      Former Employee - Porter
      Former Employee - Porter
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Union Square Hospitality Group full-time (More than 10 years)

      Pros

      I Love workng Around people that Understand How too work hard

      Cons

      People not dont love to work they are doing

      Advice to Management

      Be understand too your works And list too them

    10. Helpful (2)

      "Underwhelming"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Server in New York, NY
      Current Employee - Server in New York, NY
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Union Square Hospitality Group full-time (Less than a year)

      Pros

      Good people on staff (those who don’t quit) Good insight into different aspects of service and restaurants

      Cons

      Many..... the low pay is at the top, this is something the the company will never acknowledge unfortunately. The amount of work and effort expected vs the amount of money you bring home (especially when you see your check average) should immediately turn away any perspective employee. Disorganized communication between management and front of house. Staff are generally working excessive double shifts due to an incredible turnover rate.
      Hospitality Included aka Revenue Share does not work.

      Advice to Management

      Lose the ego and work/listen to your staff.

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