Union Square Hospitality Group Reviews

Updated May 13, 2020

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3.4
65%
Recommend to a Friend
66%
Approve of CEO
Union Square Hospitality Group President, New Business Division Richard Coraine (no image)
Richard Coraine
43 Ratings
Pros
  • "Great place to work, great benefits, competitive pay even with HI(in 9 reviews)

  • "Couldn't be happier with my time with USHG(in 5 reviews)

Cons
  • "Long hours, may work nights and holidays(in 8 reviews)

  • "High turnover rate, especially at the Cafe upstairs(in 4 reviews)

More Pros and Cons
  1. "Amazing team to be a part of"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance Analyst in New York, NY

    I have been working at Union Square Hospitality Group full-time for more than a year

    Pros

    Company culture is truly grounded in USHG's values and our team feels like a family. It's amazing to be a part of a company truly driving change in the hospitality world and to represent some of NYC/the world's best restaurants.

    Cons

    Any con is related to the ups and downs you'd experience anywhere in the hospitality industry (especially during a downturn)

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    Union Square Hospitality Group2020-04-13
  2. "good experience"

    4.0
    Former Employee - Host 

    I worked at Union Square Hospitality Group full-time

    Pros

    very well organized place to work

    Cons

    nothing I can really think of

    Union Square Hospitality Group2020-05-14
  3. "Great hospitality group, but need more transparancey and leadership between individual LLC's"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Line Cook in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Union Square Hospitality Group full-time for more than a year

    Pros

    -Great benefits such as $401K matching -Corporate leadership is communicative -Great employee initiatives and programs

    Cons

    -Unfair pay, but more of a universal problem across industry -Lack of transparency between restaurant LLC's within cooperation -Leadership within individual restaurants varies greatly depending on executive roles

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    Union Square Hospitality Group2020-04-04
  4. "Server"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food Server 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Union Square Hospitality Group part-time

    Pros

    Good benefits and work environment

    Cons

    no tips, minimun salary is too low. Tips help

    Union Square Hospitality Group2020-02-28
  5. "Great Place to Work!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Manager in New York, NY
    Recommends
    Neutral Outlook

    I have been working at Union Square Hospitality Group full-time for more than 3 years

    Pros

    Work/life balance, perks including restaurant allowance and discount, kind and professional colleagues

    Cons

    None, really. Pay could be better?

    Union Square Hospitality Group2020-02-05
  6. Helpful (1)

    "Not hospitable and no money"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bartender in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Union Square Hospitality Group full-time for less than a year

    Pros

    They offer health insurance with different plans

    Cons

    Non tipping so you don't make money. Managers are inexperienced and berate you in front of other staff. Doubles and then opening the next day. If you don't "drink the koolaid" they don't want you to work there. Tense work environment.

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    Union Square Hospitality Group2020-01-25
  7. Helpful (1)

    "People aren't lying when they say not to work here."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Intern - Hourly in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Union Square Hospitality Group full-time for less than a year

    Pros

    I worked at the Whitney Museum in both the Cafe and the Restaurant. Pros: -Location -Coworkers (who are consistently undervalued)

    Cons

    -Abhorrent management with predictable results. High turnover rate, especially at the Cafe upstairs. People are often tricked into working upstairs, where the culture is shockingly different from that of downstairs at the restaurant. -No Pay. Minimum wage, and interns don't participate in revenue share. Better pay at most any other place. -Lack of transparency from higher management. Family meal is docked from pay, potential employees are called in to trail for certain positions downstairs and pressured afterwards to work upstairs, passive aggressive climate. General Manager is truly awful to work under and her philosophies obviously permeate through the space. -Racially insensitive practices. They tout diversity because they have a lot of women in leadership. Many managers come from racially and financially homogeneous backgrounds, and their understanding of implicit biases and prejudices is zero. Black employees are not treated well. -Often asked employees to leave in the middle of shifts, leading to concern about weekly hours on employee's part. You will never reach 40, and often won't get close, without a close eye on how often you are leaving per week. You'll never get overtime. Against company policy. -Micromanagement of employees. This is especially true of the cafe upstairs. There was a tendency to be proactively and unneccessarily punitive, affecting employee morale and trust in/respect for management.

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    Union Square Hospitality Group2020-02-05
  8. Helpful (1)

    "horrible"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Union Square Hospitality Group full-time for more than a year

    Pros

    good culture, ok benefits. managers are trash

    Cons

    THERE IS NO MONEY TO BE MADE HERE

    Union Square Hospitality Group2020-01-14
  9. Helpful (1)

    "A lot was required but pay was too low."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server Assistant 

    I worked at Union Square Hospitality Group part-time for less than a year

    Pros

    Amazing staff, exceptional management team.

    Cons

    It is not a tipped house. You get an hourly plus a percentage of revenue.

    Union Square Hospitality Group2019-11-22
  10. "Organized, Lots of Upward Mobility, Excellent Benefits and Resources"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Hostess in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Union Square Hospitality Group full-time for more than a year

    Pros

    Great Benefits - healthcare [after 6mos full-time employment, transportation etc.] Treat Employees Well - Best family meals in Nyc restaurant industry, provide employees with all the resources they can within USHG to get them towards their goals within the industry Organized and Invested Management - Managers care about restaurant performance down to the last detail

    Cons

    Sometimes employees are treated like children with extremely strict management policies

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    Union Square Hospitality Group2019-10-03
Found 92 reviews