Unisys Reviews in Salt Lake City, UT | Glassdoor

Unisys Salt Lake City Reviews

Updated October 16, 2017
73 reviews

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Salt Lake City, UT

2.6
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Unisys President & CEO Peter Altabef
Peter Altabef
20 Ratings

73 Employee Reviews

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Pros
Cons
  • the work schedule is likely to screw work life balance for many (in 30 reviews)

  • Upper management in Reston office (Fed Group) have hired some heavy ex-fed employees that are useless (in 58 reviews)

More Pros and Cons

  1. Helpful (3)

    "Decent pay but poor culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Unisys full-time

    Pros

    I got paid more working at Unisys than any other job I've had (that's with consistently earning the max bonus for performance.

    Cons

    Unisys is very heartless and seems to view employees more like machines instead of people. Everything is systematic and based on numbers and metrics, forcing employees to stick to scripts and conform.


  2. Helpful (3)

    "Just Dont"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Salt Lake City, UT
    Former Employee - Team Manager in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Unisys full-time (More than 10 years)

    Pros

    The people, good pay for the work you get to do, be it for the role you have or the extra roles youre given

    Cons

    Terrible decision making with regards to frontline worker. Less funding is NEVER more when it comes to the labor force

    Advice to Management

    I'm sorry you're handcuffed the way you are. DO what you can with what money they do give you

  3. "Network ENgineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Network Engineer in Salt Lake City, UT
    Former Employee - Senior Network Engineer in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Unisys full-time (More than 10 years)

    Pros

    If you need a job, and they just happen to be there, then you would be lucky. But do not expect to be treated as anything other than a number, and way for them, the company to make money off of you.

    Cons

    No upward mobility, their goal setting process is a joke, because there is no where to go.

    Advice to Management

    Get out before they can you!!


  4. "A company with so much promise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Helpdesk in Salt Lake City, UT
    Former Employee - Global Helpdesk in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Unisys full-time (More than a year)

    Pros

    Easy to work with. Can make a decent amount of money with them. Great culture (in the Microsoft project)

    Cons

    Will manipulate the queue by offering unpaid time off so that call volume stays high.

    Advice to Management

    Please don't manipulate the queues so much


  5. Helpful (1)

    "Not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier II Applications Support in Salt Lake City, UT
    Current Employee - Tier II Applications Support in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Unisys full-time (More than 3 years)

    Pros

    They are higher paying than most technical call centers.

    Cons

    Terrible management. Wont listen to a word you or anyone else has to say. They do not care about the employees. Health insurance is subpar. Building is mostly empty and appears that they are going under FAST! They are sending most of the jobs they have to India.

    Advice to Management

    Listen to your employees. Constructive criticism is not always a bad thing. It is meant to be "Constructive". Stop sending jobs to India. Yes, they may be cheaper, but 1 of us can do the jobs of 4 of them.


  6. "An ok job... If Your outside the call center."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Can't Say Too Easy to Guess Who I Am in Salt Lake City, UT
    Current Employee - Can't Say Too Easy to Guess Who I Am in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Unisys full-time (More than 10 years)

    Pros

    Good people, High intensity, fast paced and Security clearance.

    Cons

    Unstable, occasional layoffs - seemingly random.. and a declining portfolio of clients.

    Advice to Management

    Thanks for coming to meet us, Let's get some more clients.. and get SLC filled back to capacity.


  7. Helpful (2)

    "Help Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lvl I Help Desk Agent in Salt Lake City, UT
    Current Employee - Lvl I Help Desk Agent in Salt Lake City, UT
    Recommends
    Approves of CEO

    I have been working at Unisys full-time (More than 8 years)

    Pros

    Great Stepping stone if your looking to start a career in the IT industry

    Cons

    Not alot of Advancement opertunity

  8. Helpful (1)

    "Decent short term jobs, not long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Unisys full-time (More than 5 years)

    Pros

    Good for gaining experience in the IT industry, and getting a degree or certifications. They offer tuition and/or certification reimbursement

    Cons

    Low pay. Raises are few and always percentage based, even when changing roles or advancing to new positions. Layoffs happen too often.

    Advice to Management

    When an employee changes positions or advances within the company, the pay of the new position should be determined by the position alone, not by the employee's previous pay.


  9. Helpful (3)

    "Not an enjoyable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Support Tier I in Salt Lake City, UT
    Former Employee - Help Desk Support Tier I in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Unisys full-time (More than a year)

    Pros

    Decent pay for call center

    Cons

    you are expendable at Unisys. You'll troubleshoot issues that are technical and gain a bit of knowledge, but it will soon become very routine. Unisys doesn't train their employees. They hire people with basic background knowledge and throw them in to start taking calls. this can be very stressful as the help file you are given rarely gives you the answer to your callers problem.
    Management was horrible. You're never acknowledged for a job well done, but will get lectured for call handle time and the slightest mistakes. You are expected to reach out to level 2 agents when you hit a road block or approach your call time limit, but level 2 agents do their best to avoid you or brush you off.
    Strict attendance policy, no excuses for being inevitably late due to heavy snow days or a sick infant at home. Leaving your phone to use the restroom counts toward your paid breaks.
    Not an enjoyable place to work


  10. "Great environment, unsure about managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - L2 Support in Salt Lake City, UT
    Current Employee - L2 Support in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Unisys full-time (More than a year)

    Pros

    The environment was nice. I worked in after hours and had my own cubicle.

    Cons

    Managers were more likely to delegate tasks to Level 2 to handle Level 1 agents. Changes are chaotic and without order when new Team Managers are appointed.


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