United Airlines Reviews in Chicago, IL | Glassdoor

United Airlines Chicago Reviews

Updated December 13, 2017
591 reviews

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Chicago, IL Area

4.0
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591 Employee Reviews

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Pros
Cons
  • Still getting through the merger with Continental (in 24 reviews)

  • A lot of people work at one station so it can be challenging to be noticed by upper management (in 47 reviews)

More Pros and Cons

  1. "Incredible company full of incredible people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Chicago, IL
    Current Employee - Senior Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    The company culture is extremely supportive and customer/employee centric.

    Everyone you deal with on a day to day basis is focused on doing the most good for the people we serve, and everyone seems to take pride in their work contributing to company's operational excellence and customer service.

    Cons

    None, this is an amazing company to work at.

    Advice to Management

    Keep focus on the companies shared values of ethical professionals committed to excellence, inclusion, empathy and drive to be the best.


  2. "Sr Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    Great company to work for, awesome flight benefits, awesome colleagues.

    Cons

    Very hierarchical middle-upper management. Does not think like technology companies even in Technology division.

  3. "The best 12 years of my life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Labor Relations Specialist in Chicago, IL
    Former Employee - Labor Relations Specialist in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at United Airlines full-time (More than 10 years)

    Pros

    Travel benefits. Worked on a variety of projects and quick advancement. Enjoyed helping customers in all the areas I worked. It was a new experience every day.

    Cons

    Company had a hard time paying attention to external customer needs. They want to make a profit but the bottom line increases when you retain customers as well. They seem to forget that.

    Advice to Management

    Take to heart what your external customers say and feel about your business. They are the future of the company and making air travel friendly for them will keep them coming back.


  4. Helpful (1)

    "AOG Controller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than a year)

    Pros

    Competitive salary offering and opportunities to move up the ranks with normal politics in upper management. Ability to buy weeks of vacation, 401K, healthcare benefits, and employee discount programs.

    Cons

    Still an aura of divide between Continental Airline and United Airline employees from the merger back in the early 2000s. This divide creates a work environment of seniority is the ruling factor and the mentality of "back in Continental days or United days".

    Advice to Management

    Listen and place emphasis on younger employees opinions. Manage by data and not years of service with the company.


  5. Helpful (2)

    "The new Sears"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - User Experience Designer in Chicago, IL
    Former Employee - User Experience Designer in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at United Airlines full-time (More than 8 years)

    Pros

    People there are nice, free flight benefits, business casual dress code, lots of corporate discounts. Flexible start times, and occasional work from home days.

    Cons

    Pay is low, raises are usually 0-1.5% a year. Very little creativity. Design ideas are always "how does Delta do it". Stakeholder wants trump user needs. Poorly managed departments, employees are treated like children. Promotions are based on favoritism, not performance. Good ideas are stolen by management and sold as their own. High turnover. Flight benefits are increasingly more difficult to take advantage of.

    Advice to Management

    If you don't pay industry standard salaries, or create a positive work environment, you will keep losing good employees. United is quickly becoming known in the local design community as the new Sears... before long, you won't be able to get any seasoned designers to work for you.


  6. "Great company, positive energy and core values."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Chicago, IL
    Current Employee - Customer Service Supervisor in Chicago, IL
    Recommends
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    Positive work culture. Oscar has made an effort to change United for the better! Everyone makes it an effort to make you feel like you are a part of a family and have been friendly .

    There are opportunities all over and room to grow! If you are a go getter this is the place to be ! Benefits start right away !

    Cons

    It can be crazy during weather and holidays. Schedule is based on seniority so if you are a new hire , expect nights. Training is OJT.. do not expect a classroom and you have to be willing to put in the work. They do follow a good pattern in ORD . 5 on next week 4 on.

    Advice to Management

    Keep up the great work! I would like more info regarding systems.


  7. Helpful (1)

    "So much better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Pilot in Chicago, IL
    Current Employee - Airline Pilot in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 10 years)

    Pros

    For the first time in a long time, United has actual leadership. Not management, but folks at the top who understand leadership and the value of employees. The best atmosphere in my 22 years here.

    Cons

    Airline business is notoriously sensitive to the economy, world events, and market changes. Highs are high, and the lows are very low. Hours are long, and the work is tiring. That's true of all airlines, and United is no exception.

    Advice to Management

    Keep on taking care of the employees. Listen. Keep your promises. Admit your errors.

  8. Helpful (1)

    "Not what media says"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Chicago, IL
    Current Employee - Senior Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    Free flights for family + 24 buddy passes to share with friends
    You got to see the world and travel
    The corporate office in Willis tower is full of awesome amenities
    Employee benefits, medical dental and life insurance are great.
    Work life balance is good for corporate employees.
    Flexible PTO
    Company actually CARES about charity and sponsored a tons of social events, included the Chicago Field Museum, and annual Fantasy Flight which flys children with cancer to "North Pole" and meets Santa -- all paid by United and volunteered by United employees.

    Cons

    Media gave company a bad reputation and ignore lots of good things.

    Advice to Management

    Keep up the good works!


  9. Helpful (2)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines part-time (Less than a year)

    Pros

    You can travel the world while you optimize your work experience.

    Cons

    You're away of your family.

    Advice to Management

    Keep doing a great job.


  10. "Too many chefs in the kitchen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Manager in Chicago, IL
    Former Contractor - Project Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at United Airlines as a contractor (More than a year)

    Pros

    - Management listens to employees suggestions, typically pretty open to feedback and suggestions.
    - Fairly relaxed environment

    Cons

    - Management unknowledgeable about processes
    - Too many chefs in the kitchen: Because management is open to suggestions, there are many different processes applied at anytime because someone has a 'good idea' this lends to a lot of confusion
    - For a company that does so well with D&I my department does not thrive in this area, and it clearly shows in the way my fellow coworkers are treated

    Advice to Management

    Treat everyone equal and try to foster cohesion within the group.


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