United Airlines Reviews | Glassdoor

United Airlines Reviews

Updated October 17, 2018
2,290 reviews

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4.0
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2,290 Employee Reviews

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Pros
  • "Awesome flight benefits; C Suite management dedicated to culture improvement (especially with frontline); innovative products" (in 347 reviews)

  • "Good travel benefits ,flexible schedule" (in 227 reviews)

Cons
  • "The merger with continental has caused some chaos within management" (in 26 reviews)

  • "Upper management gets paid way to much and you are suppose to survive on bread crumbs" (in 52 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (14)

    "Friendly skies really are friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Newark, NJ
    Current Employee - Flight Attendant in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than a year)

    Pros

    I started working for UA since February 2017 and I am absolutely loving it. This is my 4th airline to work for as a flight attendant and the people here are the biggest reason I chose UA to work at until I retire! I am overwhelmed by the welcoming atmosphere and all the fun we have on flights and layovers.

    Cons

    Depending on your base you might have to be on straight reserve for a while.


  2. "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines (Less than a year)

    Pros

    good benefits, great customer services

    Cons

    not flexible, cant get time off

    Advice to Management

    n/a

  3. "Brand Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Design Manager in Chicago, IL
    Current Employee - Brand Design Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    Love being a part of the evolution of this aspirational brand. Projects are current and relevant, centering around elevating the customer experience. Technology is well supported. Co-workers are insanely passionate. Work-life balance is encouraged.

    Cons

    With a company this size, the on boarding is a longer process. Took some time before I felt I was contributing and adding value to the team.

    Advice to Management

    The transparency and availability of employees from CEO down is truly unique.
    The passion to provide a safe, caring customer experience is inspiring.


  4. "United airlines is a fabulous company to be a part of."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Atendant in Houston, TX
    Current Employee - Flight Atendant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    Everyone pitches in . Team work is defiantly what is taught and implemented each and every day.

    Cons

    I have not experienced any downside...all is to my liking

    Advice to Management

    Keep up the concern for the employees, I am very impressed!


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines full-time

    Pros

    Flight benefits and great atmosphere

    Cons

    I have no issues working here.


  6. Helpful (3)

    "A great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    There are lots of opportunities to grow. Every day you hear about someone moving up. Management seems humble and realistic. They know that United wasn't always the best airline and they are trying really hard to change it. The dress code in many non-customer-facing departments is business casual which makes for a relaxed atmosphere.

    Cons

    While the benefits are great, the travel benefits and 401k match are better at one of their competitors. But I have no interest in living in Atlanta.

    Advice to Management

    As we continue to improve, please remember the people who are taking you there.


  7. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern - Hourly in Chicago, IL
    Former Employee - Intern - Hourly in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Airlines part-time (Less than a year)

    Pros

    -Project ownership makes sure you are not doing busy work

    Cons

    -Old, white men dominate the company

  8. "Great company for the long haul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at United Airlines full-time

    Pros

    Great benefits, pay, flight benefits etc

    Cons

    Needs some improvement in management


  9. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Chicago, IL
    Former Employee - Intern in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of ownership, best internship out there!

    Cons

    Really, none. This is an amazing place to work.


  10. "Legacy Airline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Chicago, IL
    Current Employee - Senior Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 3 years)

    Pros

    Genuine feeling of family within the company, fantastic travel benefits, opportunities work on exciting projects and to make a difference.

    Cons

    Entrenched employees with seniority in both airport and corporate environments, leading to an almost religious resistance to change. In some groups, the nature can be ultra-hierarchical, leading to gross inefficiencies and limited opportunities for individuals below the director level to contribute their full potential.

    Advice to Management

    Actually listen to and trust your employees. It is one thing to say that "the door is always open", but another entirely to pay heed to feedback and to empower employees to make the right decisions.


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