United Airlines Reviews | Glassdoor

United Airlines Reviews

Updated September 18, 2018
2,260 reviews

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4.0
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2,260 Employee Reviews

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Pros
  • "Awesome flight benefits; C Suite management dedicated to culture improvement (especially with frontline); innovative products" (in 342 reviews)

  • "Good travel benefits ,flexible schedule" (in 223 reviews)

Cons
  • "The merger with continental has caused some chaos within management especially since the FA's haven't merged yet" (in 26 reviews)

  • "Upper management gets paid way to much and you are suppose to survive on bread crumbs" (in 51 reviews)

More Pros and Cons

  1. "Great place and company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Philadelphia, PA
    Former Employee - Customer Service Agent in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Airlines full-time (More than 8 years)

    Pros

    Flight benefits, flexibility to work shifts swaps/ days off with colleagues, supportive management and colleagues, pay is great considering benefits, made lifelong friends, Family type work environment

    Cons

    More share holding benefits and a raise of pay.

    Advice to Management

    Keep up the great work.


  2. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines (More than 8 years)

    Pros

    Benefits, good people, flexible schedules

    Cons

    Sr leadership, mixed direction, officers who do not stay very long

    Advice to Management

    Listen to frontline employees

  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines part-time

    Pros

    Training is extensive and perks of the job are amazing. Great health benefits too.

    Cons

    Scheduling during odd hours but there is a chance to get your preferences in via a schedule bid.


  4. Helpful (1)

    "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 3 years)

    Pros

    Great benefits and compensation. Moving in the right direction. Looking for ways to improve and be more efficient.

    Cons

    There is a lot of middle management who dont seem to be on the same page. A lot of unnecessary red tape prevents from doing the right thing and getting the job done.


  5. "Senior Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time

    Pros

    Great opportunity for career advancement

    Cons

    Difficult to balance professional and personal life.


  6. Helpful (8)

    "Friendly skies really are friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Newark, NJ
    Current Employee - Flight Attendant in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than a year)

    Pros

    I started working for UA since February 2017 and I am absolutely loving it. This is my 4th airline to work for as a flight attendant and the people here are the biggest reason I chose UA to work at until I retire! I am overwhelmed by the welcoming atmosphere and all the fun we have on flights and layovers.

    Cons

    Depending on your base you might have to be on straight reserve for a while.


  7. Helpful (1)

    "Top to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flight benefits, employee moral, fun work environment- I look forward to coming to work on most days!

    Cons

    Every department has its ups and downs, just like any other company, you just learn to roll with the punches, insurance isn't great

  8. "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at United Airlines full-time

    Pros

    This is a great job

    Cons

    You will work holidays and

    Advice to Management

    you should be as flexible as the employees have to be


  9. "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in New York, NY
    Current Employee - Flight Attendant in New York, NY
    Neutral Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than a year)

    Pros

    Great benefits, get to see the world
    Diversity and inclusion

    Cons

    Reserve system is awful and not flexible


  10. "Great start to a new job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Director in Chicago, IL
    Current Employee - IT Senior Director in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    - genuinely helpful people
     - focus on building personal relationships with peers and leaders
     - amazing benefits, perks
     - patience with explaining process and biz to new hires
     - CEO spends time with every orientation group and is approachable
     - good flow of info from leadership

    Cons

    - performance and development isn’t consistent across teams and it very documentation heavy vs focus on the dialogue with manager/leader
     - onboarding isn’t smooth (have to find out a lot on your own)

    Advice to Management

    - still too new to provide advice


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