United Airlines Reviews | Glassdoor

United Airlines Reviews

Updated February 19, 2019
2,412 reviews

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3.9
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Employee Reviews

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Pros
  • "Awesome flight benefits; C Suite management dedicated to culture improvement (especially with frontline); innovative products" (in 363 reviews)

  • "Pay, travel benefits, unionized" (in 238 reviews)

Cons
  • "The merger with continental has caused some chaos within management" (in 26 reviews)

  • "Upper management gets paid way to much and you are suppose to survive on bread crumbs" (in 56 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (79)

    "Friendly skies really are friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Newark, NJ
    Current Employee - Flight Attendant in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than a year)

    Pros

    I started working for UA since February 2017 and I am absolutely loving it. This is my 4th airline to work for as a flight attendant and the people here are the biggest reason I chose UA to work at until I retire! I am overwhelmed by the welcoming atmosphere and all the fun we have on flights and layovers.

    Cons

    Depending on your base you might have to be on straight reserve for a while.


  2. Helpful (1)

    "AWESOME EMPLOYER!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Reservation Sales Agent in Chicago, IL
    Current Employee - Reservation Sales Agent in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    Great leadership. Helpful peer teams. Opportunities for Growth.

    Cons

    Training materials are informative but can be vague or outdated.

    Advice to Management

    1. Recommends materials be modified for ease of transition into new skill sets and required tasks.

    2. Include new hires in discussion on best/helpful training practices.

    3. Continue pep talks from experienced staff. It is very honest yet encouraging to new hires.

  3. "N/A"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines full-time

    Pros

    Nice place, good people to work with

    Cons

    Low pay, management is out of date


  4. "New employee but seems okay so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Denver, CO
    Current Employee - Ramp Agent in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines part-time (Less than a year)

    Pros

    Great benefits and comprehensive training to make sure I am set up for success.

    Cons

    Some senior employees seem mean and/or complacent.

    Advice to Management

    Change the policy for the 6 month probationary period to allow for trainees to openly speak their mind about poor quality superiors without fear of repercussion.


  5. "Comp poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at United Airlines full-time (More than 3 years)

    Pros

    Good training system for employees

    Cons

    Poor industry standards for compensation including holidays and pay.


  6. "First Time Airline Industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Service in Denver, CO
    Current Employee - Ramp Service in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines part-time (Less than a year)

    Pros

    An easy, convenient, hiring process. Having only been working with the company for two weeks I'm very excited to work for United Airlines.

    Cons

    Communication is not that great. Was told a different starting date than what was actually given. Was told one thing about pay period but that was not true. My roommate works in the same department as me but has been with United Airlines for 2 months longer but I am told things, as far as schedules, before he is told. He also asks me questions for me to ask my trainers because he is told something else by his supervisor.

    Advice to Management

    Consistency with communication


  7. "I'm new here 😃"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Denver, CO
    Current Employee - Ramp Agent in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at United Airlines part-time (Less than a year)

    Pros

    Benefits, family atmosphere, growth opportunity.

    Cons

    I Have not found any.

  8. "Good company for which to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at United Airlines part-time (More than 5 years)

    Pros

    Travel benefits, flexible hours, good coworkers

    Cons

    Unhappy passengers always demanding more and more, company not always following through on its promises.


  9. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines part-time

    Pros

    Awesome benefits, generous compensation, great work environment.

    Cons

    Limited scheduling options as a beginner.


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Houston, TX
    Former Employee - Supervisor in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Airlines full-time (More than 10 years)

    Pros

    flight benefits and people either whom you work for or customers

    Cons

    nothing bad to say worked there for years