United Airlines Reviews | Glassdoor

United Airlines Reviews

Updated April 23, 2018
2,086 reviews

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4.0
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2,086 Employee Reviews

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Pros
  • Awesome flight benefits; C Suite management dedicated to culture improvement (especially with frontline); innovative products (in 321 reviews)

  • The travel benefits are pretty great (in 209 reviews)

Cons
  • The merger with continental has caused some chaos within management especially since the FA's haven't merged yet (in 26 reviews)

  • Upper management gets paid way to much and you are suppose to survive on bread crumbs (in 51 reviews)

More Pros and Cons

  1. "Amazing organization, wonderful people and continuous opportunity for growth."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media in Chicago, IL
    Current Employee - Social Media in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    Great benefits, diversity, area for lateral and vertical growth and a strong leadership team. I always feel supported and encouraged to learn about new areas of the business.

    Cons

    I can’t think of any cons besides the fact that it’s a huge company, but I also view that as a strength. If you are coming from a small business and considering United, you will still feel heard and supported!


  2. "Senior Analyst. Not a bad company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Chicago, IL
    Current Employee - Senior Analyst in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at United Airlines full-time (More than a year)

    Pros

    Work-life balance, nice coworkers, recognizable brand name. Good for early-career singles who want to jetset with company flight benefits, or later-career families who want a steady 9-5 (for office workers, not front-line) but have already taken your family leave at your previous company.

    Cons

    Extremely cost-conscious, doesn’t invest in employees or day-to-day quality of life/perks and general benefits. They just recently started providing cups in the kitchen, and still make you bring your own tissues, bring your own lunch to company-held “lunch-n-learns”, etc. The parental leave policies are abysmal—if you’re considering having kids, I’d look elsewhere. The bottom line and the shareholders ALWAYS come first, and in a competitive industry, the place to create profit is via your in-house costs. This includes the above mentioned perks/benefits, as well as salaries and PTO, which are on par with industry but below similar positions in other industries. Huge company, highly regulated, tons of bureaucracy, hard/slow to get stuff done.

    Advice to Management

    I know profits are important, but it feels like we lose some good talent due to low salaries vs other industries and there are no perks/benefits that would keep me here if another opportunity arose (as soon as I think about having children, I will begin my job search). Feels like each employee isn’t valued very much by upper management. Certainly not as much as the shareholders. In my mind, the CEO and Board work for the company, whose job it is to move people comfortably and safely from A to B, NOT for investors, who care little for long-term health of the company and are in it solely for short-term gains.

  3. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at United Airlines full-time (More than 10 years)

    Pros

    Love working and assisting passengers

    Cons

    weather and mechanical delays were horrible


  4. "Ramp service man"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    good job security and great benefits. Also very flexible.

    Cons

    Have to work outside in all conditions no matter what and pay is so-so depending on where you live


  5. "flight attendant united airlines chicago il"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines full-time

    Pros

    traveling the world and benefits

    Cons

    being away from family would be my only con


  6. "Intern-Monthly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    The travel benefits are pretty great

    Cons

    Chicago living (winter)
    It can be hard to transition from intern into full time role

    Advice to Management

    Don't ask for innovation but not allocate budget for it


  7. "Aircraft Tech Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Maintenance Tech in San Francisco, CA
    Current Employee - Aircraft Maintenance Tech in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 10 years)

    Pros

    Excellent, but upper management is not good

    Cons

    Upper management is not good

    Advice to Management

    Compare to Delta Airlines

  8. "ramp agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in San Francisco, CA
    Current Employee - Ramp Agent in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    flight benefits, amazing healthcare

    Cons

    The merger with continental has caused some chaos within management


  9. "Start Your Career Today."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Production in Newark, NJ
    Current Employee - Food Production in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    Free food and guaranteed overtime.

    Cons

    You never leave on time.

    Advice to Management

    Keep up the great work.


  10. "Diverse company with good leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Newark, NJ
    Current Employee - Flight Attendant in Newark, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 10 years)

    Pros

    Above average medical and dental coverage. Challenging work with training in cultural awareness and diversity. I have been happy overall.

    Cons

    Make sure you contribute to your 401(k) and watch the market. The is no longer a retirement package. This job can be fatiguing.


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