United Airlines Reviews | Glassdoor

United Airlines Reviews

Updated February 4, 2017
224 reviews

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2.0
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United Airlines CEO Oscar Munoz
Oscar Munoz
18 Ratings

224 Employee Reviews

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Pros
Cons
  • Still getting through the merger with Continental (in 22 reviews)

  • Upper management just doesn't make any sense (in 43 reviews)

More Pros and Cons

  1. Helpful (1)

    "Most coworkers are great; the work can be interesting; management is clueless, harmful, dead weight"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Chicago, IL
    Current Employee - Analyst in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at United Airlines full-time (More than 5 years)

    Pros

    Most coworkers are really smart, hard working, friendly, thoughtful, and looking out for each other.

    Every day is different and you get to use your brain solving real problems in a way that will have a real impact. The industry and the product are interesting.

    Having an automatic employer 401k contribution plus a 401k match is nice.

    Cons

    Most middle management is dead weight or or a burden on their team. Very little direction and leadership is provided so most project flounder but then blame gets placed on those who were trying to muddle through the undefined work. It's nearly impossible to get a timely, relevant, sufficiently-nuanced answer out of leadership.

    Employees are not empowered to make decisions that enable them to do their jobs. Work is smothered in poorly defined, ever-changing, top-down processes.

    The company is extremely contractor- and consultant-heavy with some teams being outnumbered 5 to 1, outside people to United people, so the people who know things about the business, industry, processes, or tools spend the bulk of the time explaining to six-month swoop-in-swoop-out workers how things work and why things are the way they are rather than doing actual productive work.

    Many, many functions are outsourced to people who do exactly as they're told, even when what they're told is obviously a mistake or terrible idea – they lack the peripheral vision and/or investment in work and/or experience and/or empowerment to say "are you sure?" – which causes many, many last minute fire drills and sub-par business outcomes.

    Many leadership types will listen to your concerns and re-assure you and then do nothing with the substance of those conversations.

    Re-orgs, with RIFs and confusion, happen on an annual basis and are designed by people who don't actually know what work is going on so the new org structures never reflect the realities of the organization so get half-implemented, leaving an even bigger mess for the next re-org.

    Health insurance options change every year. HR and other employee benefits (travel, discounts) are extremely opaque in communication: the information is out there but you must wade through 2012, 2013, 2014, 2015, 2016 information from different subsidiaries and work groups spread across dozens of different intranet and answer systems to get an answer only to find out what you're looking at is obsolete.

    Pay is stagnant. Opportunity for advancement is non-existant.

    Employee recognition and other "look how much we care about you!" things only make it to Chicago HQ employees, not other Chicago locations, Houston, Denver, or other places. Oscar's message of hope and change rings hollow – leadership only cares about agents and flight attendants.

    Flight benefits are very over-hyped. You can fly for cheap-ish, but you can't actually get on a plane to do so.

    Advice to Management

    Talk to your employees and understand their problems rather than depending on consultants who'll have a 15 minute conversation with some small sample of employees and then pretend to have the answers.

    If the problems persist after your fifth year in a row of re-orgs and restructuring, maybe the problem is you.


  2. "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 3 years)

    Pros

    Flight benefits, flexibility, broad route network, opportunities to move up, competitive wages, union

    Cons

    Treatment from management is horrible at times, they do not have your back! It's best to have a company that stands by their employees, not beat them down and wear them out. The union AFA, also is more of a money maker than a support system. Besides that, short 8:45 layovers, unhealthy work environment (that's a given) only allowed 3 sick calls a year, which is not enough based on the work conditions.


  3. "The epitome of favoritism and mismanagement."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Scheduler in Chicago, IL
    Former Employee - Crew Scheduler in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at United Airlines full-time (More than 3 years)

    Pros

    Flexible schedule and decent benefits. Also profit sharing can be good to you some years.

    Cons

    Management does not care about you at all. You are a butt in a seat to them. Favoritism runs rampant. It's so bad that you have upper management at United Airlines that do not have bachelors degrees while people who aren't favored have their masters and get poor reviews despite doing a good job. This wasn't my case specifically but I have seen it happen many times.

    Advice to Management

    Fire the majority of the soul sucking middle managers. You really need to clean house at the lower levels here.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Lots of Changes"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    great opportunity for growth with reorg

    Cons

    uncertain times for those affected by the reorg


  6. "Was Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Brighton, CO
    Former Employee - Manager in Brighton, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at United Airlines (More than a year)

    Pros

    Not much, they have BBQ and burger burns

    Cons

    Can't get on a plane to use flight benefits, low pay will not hire min employees unit needs but will hire 3 VP's and dir.

    Advice to Management

    Get Better


  7. Helpful (2)

    "A&P Mechanic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great route system, still seats available to NonRev on days off. Airplanes are less than ten years old. Great shift days off opertunity.

    Cons

    No pay two week orientation, identity crisis after "merging" with Continental, no communication from the floor. Constant management union struggle. No accountability or responsibility if your "one of the family".

    Advice to Management

    Management nor the employees are being served by the union. The manuals, parts , computers and programs are a hodgepodge and mess which cause confusion with the potential to undermine safety.


  8. "review"

    Star Star Star Star Star
    Current Employee - Assistant IT Project Manager in Chicago, IL
    Current Employee - Assistant IT Project Manager in Chicago, IL

    I have been working at United Airlines (Less than a year)

    Pros

    Besides a paycheck there are no positives

    Cons

    Demoralizing culture, contractors are treated like crap


  9. "Senior Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 10 years)

    Pros

    Flight benefits--if you can get on a flight. It's all standby.

    Cons

    Clerical is lowest paid in the company.

    Advice to Management

    Your salaries must meet your job expectations!


  10. Helpful (1)

    "Hopefully trending better now..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Airlines full-time

    Pros

    United flies to hundreds of different cities and offers pretty good benefits. With other large airline mergers that have occurred, all airlines are more stable companies than in the past, which is good for long-term employment considerations.

    Cons

    Worked at Continental Airlines before the merger with United Airlines. The management of Continental was much more employee friendly and respected the employees more. After the merger, the service decreased to the lowest common denominator which was the lousy service that United had offered previously. Hopefully under the new leadership team, things will get better.


  11. "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Get to travel every where. Most coworkers are nice and helpful. It is an international airline so the layovers can be good but most of the time they are short.

    Cons

    Low salary, company charges you for everything including uniforms. Horrible contract especially for reserve FAs and horrible supervisors that don't help and are never available

    Advice to Management

    Treat your flight attendants well. They are the bone of every airline company. Unacceptable that they have to pay for their own uniform and get such a low pay.



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