United Airlines Reviews | Glassdoor

United Airlines Reviews

Updated November 20, 2017
259 reviews

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259 Employee Reviews

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Pros
Cons
  • Still getting through the merger with Continental (in 24 reviews)

  • A lot of people work at one station so it can be challenging to be noticed by upper management (in 46 reviews)

More Pros and Cons

  1. Helpful (1)

    "Eh, it's an Airline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Chicago, IL
    Current Employee - Engineer in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at United Airlines full-time (More than 5 years)

    Pros

    Pay is competitive with industry norms.
    Flight benefits, when they work are nice to have

    Cons

    Corporate culture is toxic.
    Communications department is worthless and causes more harm than good.

    Advice to Management

    Start over with corporate communications and IT departments.


  2. "Watch out, you can be replaced!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at United Airlines full-time (More than 10 years)

    Pros

    Flight benefits, Pleasant Peers, Job Flexibility

    Cons

    Continuous changes of directions, Management with lack of knowledge of company and company efforts

    Advice to Management

    Get to know your employees value and stop replacing them with contractors.

  3. "Wouldn't recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Support Analyst in Chicago, IL
    Former Employee - Associate Support Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at United Airlines full-time (More than a year)

    Pros

    Above average benefits package after 90 days.

    Cons

    Management out of touch with employees.


  4. "Be leary in IT......"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Chicago, IL
    Former Employee - Senior Project Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at United Airlines full-time (More than 10 years)

    Pros

    Benefits are OK, Flight Benefits are good only if you have at least 10 years of seniority. LGBT friendly, if that's your thing, especially "L" friendly in the IPMO.

    Cons

    Lying and deceit has never left. Earlier this year, after many faithful years, loyal, knowledgeable IPMO employees with many years of service were shown the door. So called 'restructuring and eliminating positions'. After a few short months, the IPMO has more management employees as contractors and outsiders are being hired. Don't ever feel good or secure while at United, no matter what you are told.

    Advice to Management

    Value employees, show it don't just say it. Don't allow new Sr Leaders, without even understanding, talking to and knowing what people do and know, to come in and just clean house.


  5. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at United Airlines part-time (More than 5 years)

    Pros

    The travel benefits are great

    Cons

    Advancement is limited for those seeking a career

    Advice to Management

    Learn the CSR job in order to relate to certain situations


  6. Helpful (1)

    "Captain B-777"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airline Pilot in Newark, NJ
    Former Employee - Airline Pilot in Newark, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at United Airlines full-time (More than 10 years)

    Pros

    Fairly stable working conditions.

    Cons

    Continental management took over after the UAL-CAL merger, and unfortunately their style leaves a lot to desire. Retirees were thrown under the bus especially for travel benefits and boarding priority. Retirees with over 25 to 40 plus years of dedicated service went behind active employees with as little as six months on the property. Sad environment.

    Advice to Management

    Continental management was at the throttle and they didn't care in any way about the Legacy United Airline people or their experience and input.


  7. "Sr Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at United Airlines full-time (More than 10 years)

    Pros

    Excellent benefits, competitive pay, open door policy

    Cons

    Reorganization was poorly thought out and consisted of unbearable micro-managing

  8. "Mgr"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines full-time (More than 5 years)

    Pros

    Good people, built great relationships. Best CEO ever and really is trying to do everything to change the culture and move past the difficult growing pains of the merger, at the same time controlling costs and growing UA's strong network

    Cons

    Difficult reorganization early 2017, employees either not a good fit or seem to be leaving at a higher rate.

    Advice to Management

    Increased communication throughout the organization...sometimes communication depends how open your current manager is, which provides inconsistencies across the company. Role ambiguity needs to be clarified too / duplicate work.


  9. Helpful (4)

    "Bu-bye to the "friendly skies""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in San Francisco, CA
    Former Employee - Flight Attendant in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at United Airlines full-time (More than 10 years)

    Pros

    Travel, flexible schedule, and benefits.

    Cons

    Management, salary, and corporate culture

    Advice to Management

    Stop reaping the rewards of those who work hard for you every day keeping the company running. Treat us like human beings, not our file numbers. Cutting employee pay/benefits with deteriorating work rules and conditions-we notice. Cutting passenger amenities-they notice. The entire flying experience stems largely from very poor decisions made at the corporate level.


  10. "find a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Costumer Service in Portland, ME
    Current Employee - Costumer Service in Portland, ME

    I have been working at United Airlines full-time

    Pros

    I m a very hand working who likes helping people. I m have great skills people and I am team worker.

    Cons

    stress at work and sow.

    Advice to Management

    a gooa amospher at work .


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