United Airlines Reviews | Glassdoor

United Airlines Reviews

Updated March 26, 2017
1,605 reviews

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Full-time Part-time

1,605 Employee Reviews

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Pros
Cons
  • Still getting through the merger with Continental (in 23 reviews)

  • Upper management does not listen to the needs of the department (in 44 reviews)

More Pros and Cons

  1. "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in San Francisco, CA
    Current Employee - Flight Attendant in San Francisco, CA

    I have been working at United Airlines full-time (More than a year)

    Pros

    The access you get to the world at a moments notice is an undeniable perk

    Cons

    for me personally its a very chaotic job no concrete schedule or sense of stability in first years of service.

    Advice to Management

    Find a way to make things more reliable in schedule


  2. "United FA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Houston, TX
    Former Employee - Flight Attendant in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at United Airlines (More than 5 years)

    Pros

    Flying benefits for family and friends is a huge perk.

    Cons

    The merger with continental has caused some chaos within management especially since the FA's haven't merged yet


  3. "Marketing"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines full-time

    Pros

    Good to be at a great company!

    Cons

    Nothing bad - layoffs now but many opportunities.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Inflight Scheduling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Flight Scheduler in Chicago, IL
    Current Employee - In Flight Scheduler in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than a year)

    Pros

    Great work group to work along with and schedule flexibility. You can do trades with co-workers to be off a good amount of days off.

    Cons

    Management does tend to have favorites.

    Advice to Management

    do not give scripted answers
    it shows us you do not care.


  6. Helpful (1)

    "I really like the benefits and my co-workers and enjoyed my work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Manager in Chicago, IL
    Former Employee - Human Resources Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Airlines full-time (More than 3 years)

    Pros

    The benefits for flying and adventure. Great co-workers and work from home was flexible. Starting salary was good and bonus was good at first.

    Cons

    Leadership not knowing ​what you do and absolutely no direction from your leadership. Absolutely no advance in the department. Change in leadership every 1-2 years is ridiculous and number one reason for the no direction.

    Advice to Management

    Leadership states there is advancement but never one did I see in under this position except in leadership.


  7. "Lucky to have this job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airplane Pilot Or Copilot in Houston, TX
    Current Employee - Airplane Pilot Or Copilot in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 3 years)

    Pros

    Income, time off, great work rules, and benefits, 401k contributions, yearly profit sharing. Need I say more?
    That's it!
    I

    Cons

    Airline Pilot careers are based on seniority list...you have to start as a first officer (co-pilot) and fly smaller planes; but as you gain seniority your schedule, pay, time off and ability to upgrade to captain improve.
    It's a great job and like a fine wine, things get better with time.


  8. "Temporary Part Time Customer Service - New Hire"

    Star Star Star Star Star
    Current Employee - Customer Service in Dulles, VA
    Current Employee - Customer Service in Dulles, VA
    Recommends

    I have been working at United Airlines part-time (Less than a year)

    Pros

    Its been a great beginning so far

    Cons

    There isn't really any cons


  9. "Need better management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at United Airlines full-time

    Pros

    Many people are excellent.

    Cons

    None of the excellent people are in senior management.


  10. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time

    Pros

    Outstanding workforce and excellent customer support.

    Cons

    The airline business is highly competitive and sometimes requires many long hours and non standard work hours.


  11. "Great benefits if you love traveling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 3 years)

    Pros

    The company just went through a big reorg and the current economic conditions are favorables for the airline industry.
    Employees morale seems to have improved for the first time since the merge with Continental.
    There's a new strategic vision and a new renovated organizational structure more aligned with the technology demands of the sector--e.g: investment in machine learning, getting in the cloud, become more agile.

    Cons

    Like in many large and old companies, the org structure is very hierarchical with many mid-level layers and incompetent leadership, with redundancy on job responsibilities, and a lot of resistance to change. The company wants to become agile but it's just a false illusion.
    Clear favoritism and workplace politics which cause managers and senior leaders to focus more on having meeting and building presentations than actually doing real work and deliver.
    Highly dependent on external vendors to do the work, which most of the times is bad quality and expensive.
    Conflicts of interests when some senior leaders have stock or are on the board of some of the firms United hires to work on.
    Inflated job titles is very common.
    No culture (at least in Management).

    Advice to Management

    Be more transparent.



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