United Airlines Reviews | Glassdoor

United Airlines Reviews

Updated October 20, 2017
1,874 reviews

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1,874 Employee Reviews

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Pros
Cons
  • The culture is still rocky because the merger with Continental is still not complete (in 25 reviews)

  • A lot of people work at one station so it can be challenging to be noticed by upper management (in 46 reviews)

More Pros and Cons

  1. "Travel the World"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Newark, NJ
    Former Employee - Flight Attendant in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Airlines full-time (More than 3 years)

    Pros

    I was a flight attendant with United Airlines. I got to travel the world and had fun while doing it!

    Cons

    Schedule changes all the time. You can't control weather delays or unexpected flight cancellations

    Advice to Management

    Take employee feedback seriously and make changes accordingly


  2. Helpful (2)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newark, NJ
    Current Employee - Anonymous Employee in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 10 years)

    Pros

    Travel, autonomy, flexibility, great benefits, never boring, meet interesting people, easy to see loved ones who live far away, good job security.

    Cons

    Working on an airplane is hazardous- nobel prize winning science in 2017 says that Jetlag increases risk of obesity, diabetes, depression and cancer. Also, the WHO released a study in 2016 that cabin air can be toxic and cause aerotoxic syndrome when hydraulic fluid from engines leaks into the vents. There’s a bill in Congress to address that now. Also more conventional worries like turbulence, drunks and terrorists.

  3. "Human Resources - Training Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Human Resources Manager in Chicago, IL
    Current Employee - Senior Human Resources Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    Supportive Peers, Process Improvement, Change is Welcome, Since about people development and with providing resources for the success of its employees. Gives back the community - to this date had donate more money, people and resources than the US Government in helping people impacted recent hurricanes. The CEO, Oscar Munoz walks the talk!

    Cons

    Too new to evaluate at this time.

    Advice to Management

    Continue to focus on your employees development and with helping them to be the best at their jobs. Continue to communicate the value your people bring to the organization.


  4. "Purchasing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time

    Pros

    Great company to work for. They are truly interested in their employees

    Cons

    Headquarters moved to downtown Chicago

    Advice to Management

    Keep up the momentum. Employee satisfaction is key and United is doing a great job!


  5. Helpful (1)

    "Sr. Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Developer in Chicago, IL
    Current Employee - Senior Developer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    1. Process of getting things done is bit slow lots people, approvals, and patience involve to complete a job.
    2. You become a small part of huge machine – and work based on your known realities.
    3. Lot less human interaction, learn about the process and follow the instructions.
    4. Again lots patience and wait.

    Cons

    1. You learn an awful lot. You get to see the good, the bad and the ugly.
    2. You get to work with lots of clever people. I am a bit of a snob - I like the intellectual buzz of working with smart people. And you can still find a lot of them squeezed into a several departments
    3. You become part of a large diaspora/community.
    4. They have lots of perks.
    5. You learn the art of politics. For many people a large company is where you realize that it is not just about technology. A large company provides lots of opportunities to acquire diplomacy and political skills.
    6. You have time to reflect. At a small company or startup, it can often feel that you squeeze a lifetime into every single day. Large companies do not move at such a reckless pace so you have time to learn and reflect.

    Advice to Management

    As I am fairly new, so everything around is pretty active and lively – learning a lot about my team, responsibilities and work related things.
    I do not think I can suggest anything to management this early stage of my job.


  6. "united airlines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Ramp Agent in Chicago, IL
    Former Employee - Lead Ramp Agent in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Airlines full-time (More than 10 years)

    Pros

    United offers a wide array of benefits and incentives to employees

    Cons

    Not the best management

    Advice to Management

    Hire more job related experienced supervisors
     I.E. people who have actual work experience working the jobs they have been hired to supervise over.


  7. "Customer serivce rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at United Airlines full-time

    Pros

    the flying benefits, the delta perks, and discounts.

    Cons

    the hours, bad communication on flights and changes, unprofessional supervisors, under staff.

    Advice to Management

    Hiring more people with customer service experience. Increase your employee pay rate to at least $13.00 hr. Have more people rotate shifts. Also more on hands-on training

  8. "Checker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Checker in Newark, NJ
    Current Employee - Checker in Newark, NJ
    Recommends
    Positive Outlook

    I have been working at United Airlines full-time

    Pros

    I work as a checker .

    Cons

    The only issue where I work anything you do you get written up or you get points.ifbtgat can change it will be the best.

    Advice to Management

    I love working to work for united. We have the opportunities and benefits


  9. Helpful (1)

    "Bu-bye to the "friendly skies""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in San Francisco, CA
    Former Employee - Flight Attendant in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at United Airlines full-time (More than 10 years)

    Pros

    Travel, flexible schedule, and benefits.

    Cons

    Management, salary, and corporate culture

    Advice to Management

    Stop reaping the rewards of those who work hard for you every day keeping the company running. Treat us like human beings, not our file numbers. Cutting employee pay/benefits with deteriorating work rules and conditions-we notice. Cutting passenger amenities-they notice. The entire flying experience stems largely from very poor decisions made at the corporate level.


  10. "Flight benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst
    Former Employee - Systems Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Airlines full-time (More than 5 years)

    Pros

    Flight benefits are awesome
    Lots of medical benefit options
    Manager was amazing and always on your side, trusted your opinions

    Cons

    Some salary exempt positions REALLY should not be exempt.
    There seemed to be a lot of loops to jump through for very simple projects.
    A lot of "management" benefits/perks were taken away to appease the employees in a union


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