United Airlines Reviews | Glassdoor

United Airlines Reviews

Updated March 22, 2017
1,602 reviews

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1,602 Employee Reviews

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Pros
Cons
  • Still getting through the merger with Continental (in 23 reviews)

  • Upper management does not listen to the needs of the department (in 44 reviews)

More Pros and Cons

  1. "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Chicago, IL
    Current Employee - Senior Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 10 years)

    Pros

    Great company, great benefits, great co-workers, and a strong leadership staff that has the company headed in a great direction!

    Cons

    Getting through the final stages of our integration.


  2. "I good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Chicago, IL
    Current Employee - Senior Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 10 years)

    Pros

    United Airlines is still picking up the pieces after the merger with Continental Airlines. The work environment is improving, but they still have a ways to go.

    Cons

    No real cons. Wages are in line with the industry. The working environment is not lacking. Tools and equipment are sufficient to get the work done.

    Advice to Management

    Focus on people because they keep the company running.


  3. Helpful (1)

    "Loved my career; disappointed with new structure from merger."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at United Airlines full-time (More than 10 years)

    Pros

    Travel, Insurance, 401K, friendships developed.

    Cons

    Body clock is off from traveling with n different time zones.
    Management seemed to be encouraged to assume that you were suspect if any incident occurred.
    It seemed there was a divide between original United and the flight attendants from Continental when the merger went through.
    Continental's management took over and their clientele was geared more towards family travelers, vacationers. Where as United's core flyers were business accounts/travelers. I felt that the new management didn't take this factor into consideration and lost a number of the original United's business flyers accounts. The new management was very defensive, not open to hear other views and stuck in their ways of doing things.
    ***Please keep in mind that there is a new CEO in place, since I left a couple of years ago, so things may have changed.*****

    Advice to Management

    Be open to learning what's good from each company and take the best and what works for each and merge them together.
    Create an environment of a support system to the flight attendants instead of being suspect.
    Listen to your business customers and address/consider their concerns.


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  5. "Promotions and career opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at United Airlines full-time

    Pros

    Good for frontline jobs, specially unionized positions.

    Cons

    Has no path to promotion. To move up, employees need to apply to another position/job at a higher level, even if they actually enjoy their work.

    Advice to Management

    Truly listen and value the advice and contributions of all employees -- not only frontline. Create a path to promotion.


  6. "Review"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines full-time

    Pros

    Flying benefits are great to use.

    Cons

    Pay is not competitive


  7. "Aircraft records analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at United Airlines full-time

    Pros

    Full time position with benefits

    Cons

    Boring, sit in a cubicle doing work on the computer


  8. "Not Just An Airline, A Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time

    Pros

    Personal and family flight benefits are unbeatable.
    Working in headquarters in downtown Chicago. (Instead of at the airport like at other airlines.)
    Good 401k matching.
    Extremely inclusive company culture welcomes all people of all backgrounds.
    Transparent Leadership always willing to answer questions honestly.
    Plenty of room to move laterally through company departments.
    Monthly bonuses for good operations.

    Cons

    Fewer standard holidays compared to other companies (10 per year).
    Healthcare benefits are comprehensive, but more expensive than at other companies.
    Front line employees get better bonuses than corporate employees.

    Advice to Management

    - Working from home should be an opportunity more frequently that once a quarter. Once a month would be a really great benefit and way of thanking employees for their hard work. It would go far to prove the leadership's dedication to creating the best airline for the employee, not just the customer.
    - A few more standard vacation days to compete better with other airlines.


  9. "Information is what sets us apart"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at United Airlines full-time

    Pros

    Schedule is very pliable and you are able to trade with your coworkers.

    Cons

    Upper management does not listen to the needs of the department.

    Advice to Management

    Listen to what we need instead of what you want.


  10. Helpful (4)

    "See the World"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Los Angeles, CA
    Former Employee - Flight Attendant in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at United Airlines full-time (More than 10 years)

    Pros

    Great job. See the world, good pay ( with seniority), lots of days off.

    Cons

    Irregular schedules, low starting pay and on reserve in the beginning. Being a new hire at this job is not easy! 5 weeks training, domicile away from home, working weekends and on reserve.


  11. "Air Traffic Systems-Ramp Controller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Air Traffic Controller in Newark, NJ
    Current Employee - Air Traffic Controller in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than a year)

    Pros

    Travel benefits. It appears the company is heading in the right direction with the new CEO, Munoz.

    Cons

    The Newark airport is not a convenient location to work; it is difficult for both drivers and commuters (via public transportation.) The root cause to its public transportation issues is that neither the PATH nor the NJ Transit rail line stops directly at the terminal area; one needs to take the Air Train, which adds adds a $5 cost to access the terminal and has many mechanical issues of its own.

    Advice to Management

    Work with government agencies to deliver a one seat train ride (PATH or NJ Transit) to Manhattan. This, I believe, would allow United to quickly build a strong competitive advantage against Delta's JFK HUB and American's reasonable presence in the NYC Metro area.



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