United Airlines Reviews | Glassdoor

United Airlines Reviews

Updated October 23, 2017
1,876 reviews

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1,876 Employee Reviews

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Pros
Cons
  • The culture is still rocky because the merger with Continental is still not complete (in 25 reviews)

  • A lot of people work at one station so it can be challenging to be noticed by upper management (in 46 reviews)

More Pros and Cons

  1. "Customer serivce rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at United Airlines full-time

    Pros

    the flying benefits, the delta perks, and discounts.

    Cons

    the hours, bad communication on flights and changes, unprofessional supervisors, under staff.

    Advice to Management

    Hiring more people with customer service experience. Increase your employee pay rate to at least $13.00 hr. Have more people rotate shifts. Also more on hands-on training


  2. "Checker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Checker in Newark, NJ
    Current Employee - Checker in Newark, NJ
    Recommends
    Positive Outlook

    I have been working at United Airlines full-time

    Pros

    I work as a checker .

    Cons

    The only issue where I work anything you do you get written up or you get points.ifbtgat can change it will be the best.

    Advice to Management

    I love working to work for united. We have the opportunities and benefits

  3. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at United Airlines full-time

    Pros

    Free travel benefits, OK health plan, and retirement benefits

    Cons

    Inconsistent management and employees are consistently afraid of losing jobs.

    Advice to Management

    Let go of office politics and do the right thing for employees that are taking care of customers.


  4. "Customer service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dulles, VA
    Former Employee - Customer Service Representative in Dulles, VA

    I worked at United Airlines full-time (More than 10 years)

    Pros

    It helped me achieve what I needed to do in life so far

    Cons

    It can be tedious at times but it's well worth it

    Advice to Management

    Listen to your front-line employees


  5. "Great people - friendly culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Manager in South San Francisco, CA
    Current Employee - Human Resources Manager in South San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (Less than a year)

    Pros

    People at united are friendly and supportive. They work as a team and they always include others in the decision.they always value your contribution ...

    Cons

    It's a huge organization, with approximated 85,000 employees. It takes time to know who's who :) Great perks and there's even more room for improvement ... great potentials.

    Advice to Management

    I think the new CEO and the VP in San Francisco are doing a great job turning the culture into an inclusive, engaging and empowering culture ... I'm loving it
    The HR team is amazing! Very friendly and genuine.


  6. "Team leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Agana Heights, GU
    Current Employee - Team Leader in Agana Heights, GU
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines part-time (More than 10 years)

    Pros

    Achieving and succeeding on my goals

    Cons

    Open to Comunication is my key

    Advice to Management

    Good team work


  7. "Friendly Skies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time

    Pros

    Over time you get a very flexible schedule. Coworkers become like family.

    Cons

    Working at any airline can be very stressful.

  8. "New Employee"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at United Airlines full-time

    Pros

    I've only been with the company for a short period time, but I already have access to the amazing benefits. This company really cares about their employees.

    Cons

    A lot of people work at one station so it can be challenging to be noticed by upper management.

    Advice to Management

    Please be more engaged day to day.


  9. "Great Company long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time

    Pros

    Pay, benefits, flight benefits, people

    Cons

    Old technology. Using 1980s systems still


  10. Helpful (1)

    "Solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great culture, values diversity, travel perks

    Cons

    lack of vertical mobility, political corporate structure,


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