Found 2,981 of over 6K reviews
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great benefits and change to meet a lot of people from all over the place." (in 803 reviews)
- "Flight benefits are great when it’s not the busy season and you can actually get a seat." (in 532 reviews)
- "people are great and fun to be around." (in 294 reviews)
- "The travel benefits are great Ability to transfer across departments can enhance skill set Very dedicated to DEI" (in 279 reviews)
- "Great coworkers and awesome to be part of United Family." (in 105 reviews)
- "The management is poor and I’ve observed some people take advantage of their supervisor positions." (in 271 reviews)
- "Low pay and you get hired for one job but don't get to do it for over three months" (in 221 reviews)
- "Long hours and the Union didn't give good support when you really needed it." (in 89 reviews)
- "Upper management is also unwilling to appropriately compensate the engineering structure as a whole." (in 69 reviews)
- "The beginning salary for flight attendants is low (but better than at UK airlines) it increases to a good salary after 5 years of work." (in 60 reviews)
Ratings by Demographics
This rating reflects the overall rating of United Airlines and is not affected by filters.
Reviews about "benefit"Return to all Reviews
- 4.0Nov 12, 2009InternFormer EmployeeChicago, IL
The organization is full of extremely bright people. The culture promotes use of the amazing flight benefits and the hours are very manageable but vary by group. The organization is marketing and operations focused but finance plays a distinct role.
Managers were hit and miss. Mine were good but others I worked with had very poor ones. Also, bonuses are unlikely as airlines are rarely profitable in the long term.1
- 1.0Jul 21, 2018Anonymous ContractorCurrent Contractor, more than 1 year
Great to work for a company that has a purpose (moving people from point A to B ) unlike a finance company designed to rob people. I feel good about working for United. It is a high level professional job where everything is taken very seriously. Great unique benefits (unless you are one of their perm contractors then you get absolutely nothing but more responsibilities)
Large company pushing political agenda nonsense wherever they can. Seems to be OK with police state treason like the TSA and not doing anything about it. OK with allowing IT workers to be perpetually second class employees with all the responsibilities and no benefits. Work can literally change with the weather.
- 5.0Aug 27, 2014Customer Service RepresentativeFormer Employee, more than 8 yearsEl Segundo, CA
Flight benefits were awesome and for some reason I could almost get on the flights most of the times. The work environment was very friendly even when we had bad days i.e. storms in Chicago that disrupted the flights.
The pay was not great especially if you were brand new but they had a pay scale that rewarded you at your 10th anniversary. Never made it though, my office in LA closed after 09/11.
- 4.0May 3, 2011Anonymous EmployeeCurrent EmployeeChicago, IL
Travel benefits and the ability to move within the company and learn the entire business.
Impact of fuel prices, and the overall economy that impacts our jobs - this is in the airline industry in general and not specific to just United.
- 2.0Jun 20, 2018Lead Ramp AgentCurrent Employee, more than 5 yearsSan Francisco, CA
Free/discounted flights for standby travel may be the best benefit a job can give you. If you're into travelling, this is a great place to work. Medical benefits and a unionized workforce make this job pretty good for anybody trying to make ends meet. You can work virtually as much as you want and potentially as little as you want (but that takes quite a bit of effort), which is nice because the work isn't even hard. Simply meet the physical requirements and the rest is cake.
Management is a mess. I'm not only saying this out of frustration, it's objectively true. Seeing as I've worked here at SFO for 5+ years, I just assumed all airport operations were this chaotic. But after talking to employees who had previously worked at other stations (such as ORD, CLE, and IAH) I found that the unanimous consensus was that United's SFO Management is truly just incompetent and refuses to heed any advice that might better operations. It also doesn't help that they frequently try to intimidate you into submission. Another worry for all of us is how the company will repeatedly try to redistribute profits away from you, the employee. The most recent example was back in March when the company tried to do away with their profit sharing program (in which $30m-$80m of the company's profits were given to the workforce per year) in order to replace it with a lottery system (which saw only a select few employees get a rather large prize, costing the company a mere $18m a year by comparison). Fortunately, our strong and immediate backlash put a stop to that change. This company may provide many opportunities, but make no mistake: United Airlines does NOT care about it's employees.6
- 5.0Feb 24, 2016Anonymous EmployeeCurrent Employee
Great people to work with, Busy and fun. Great benefits and change to meet a lot of people from all over the place.
Highly unionized. There are employees that will use the union as an excuse to avoid or to do little work possible. There is a lot of people that work there that should not have a job there but the union protects them.
- 1.0Jul 9, 2022Customer Service RepresentativeCurrent Employee, more than 8 yearsHouston, TX
Good work/life balance if you can get people to trade with you. Flight benefits are great when it’s not the busy season and you can actually get a seat.
United does not care about their customer service representatives!!! We’re on the front line managing over sales, cancelations, weather, delays and constantly being dehumanized by customers. There’s a constant lack of adequate staffing that puts too much pressure on us to successfully succeed at our jobs. The company just treats us like a number and not a name. They’re in it fully for profit, not customer or employee satisfaction. As an employee that has been here since 2013 I can say that this USED to be a job you can be proud of. So much has gone downhill with little reason to stay on with the company. Cons- Staffing shortage. Lack of communication. Poor training. Not enough pay. Hard to get a seat on flights. Management is incompetent. No bonuses/profit sharing. No accountability for poor performance. No acknowledgment for great performance.2
- 4.0Aug 28, 2015Anonymous EmployeeCurrent Employee, more than 10 years
There are plenty of opportunities in the airline industry. I've been with the company over 10 years and wouldn't change the experience I've had . Great place to work.
The benefits for employee travel seem to be less and less of a perk anymore.
- 1.0Jan 7, 2012Flight AttendantCurrent EmployeeChicago, IL
Free or reduced rate travel (if you are able to get on a flight) and good medical benefits.
There's a horrible corporate culture which promotes excessive executive compensation while doing everything they can to cut labor costs at the expense of the employee.2
- 5.0Feb 6, 2023Administrative AssistantCurrent Employee
Great benefits. Industry leading pay. Lots of room to advance and move around the company.
Same as all airlines. Weather and irregular operations make your days longer and more stressful but the benefits outweigh the bad.