United Airlines Employee Reviews about "upper management"
Updated Nov 22, 2021

Found 120 of over 6K reviews
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
Got a burning question about United Airlines? Just ask!
On Fishbowl, you can share insights and advice anonymously with United Airlines employees and get real answers from people on the inside.
What are your colleagues talking about?
Top Review Highlights by Sentiment
- "Flight benefits are great when it’s not the busy season and you can actually get a seat." (in 525 reviews)
- "The travel benefits are great Ability to transfer across departments can enhance skill set Very dedicated to DEI" (in 270 reviews)
- "Low pay and you get hired for one job but don't get to do it for over three months" (in 203 reviews)
- "Upper management is also unwilling to appropriately compensate the engineering structure as a whole." (in 61 reviews)
Ratings by Demographics
This rating reflects the overall rating of United Airlines and is not affected by filters.
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
Reviews about "upper management"
Return to all Reviews- Current Employee, more than 10 years★★★★★
It WAS a great place to work
Oct 13, 2014 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
Competative salary Travel benefits Great Coworkers Ability to trade off shifts makes for flexible schedule
Cons
Only safe customer service jobs are at the hub cities Outsourcing much of the labor force Management is clueless Top heavy company paying millions in bonuses to upper management but outsourcing jobs because of budget cuts No real job security anymore
Continue reading - Former Employee, more than 10 years★★★★★
Pros
Travel benefits are great! I have been to all over the world.
Cons
Upper management gets paid way to much and you are suppose to survive on bread crumbs.
- Former Employee★★★★★
Pros
Collegues working together to keep things together.
Cons
Upper management/ mid level managers focus only to serve themselves and build an inflated book of fantasized accomplishments.
Continue reading - Current Employee★★★★★
Pros
none - this is a horrible company
Cons
upper management is very greedy and political- not what you know but who you know
Continue reading - Current Employee★★★★★
?
May 4, 2010 - Customer Service Representative in Washington, DCRecommendCEO ApprovalBusiness OutlookPros
The flexibility for getting time off or picking up hours from other agents. The medical and flight benefits are among the best in the industry. The people I work with daily are like my second family. We are what keeps one-another happy at United.
Cons
Upper Management at Dulles have their 'favorites' that they keep bringing into the station. They fire good people to only back fill the positions with their people. The current upper management is the worst we have ever had. They are not by any means personable to the employees. Half the agents don't even recognize the Station Manager because she is not personable like some managers we have had in the past. A lot of our Supervisors are afraid to make a decision for the fear of losing their job for that decision. The Supervisors are like puppets at Dulles, I have never seen so many so unhappy. Our current Management regime needs to be reorganized.
Continue reading - Current Employee, more than 10 years★★★★★
A lot of rework in IT world.. need to plan right.
May 6, 2015 - Manager in Chicago, ILRecommendCEO ApprovalBusiness OutlookPros
Job security which may not last long once they figure out how to avoid rework in IT. However, that would be ethically correct.
Cons
Frustration about rework and unprofessionalism. Some of the upper management does not understand what they are doing and try to manipulate the system just because of attitude issues.
Continue reading - Former Employee, more than 10 years★★★★★
Went downhill after merger
Dec 6, 2019 - Senior Developer in Houston, TXRecommendCEO ApprovalBusiness OutlookPros
Innovative, up on trends (as far as technology), decent benefits
Cons
Upper Management are not willing to compromise or hear opinions of the people who actually work on the tools. They operate with the mentality of 'get it done by any means necessary'. There are many non-technical people making technical decisions because everyone 'high up' got there via nepotism. 0 work-life balance...they could really care less!
Continue reading - Former Employee★★★★★
Go to another airline before you ruin your career at United
Apr 21, 2009 - Manager in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
The flight privileges are terrific. I have been to places that people can only dream about. If you have good seniority like I did, the airline can become your own personal jet fleet. Hop on a plane after work to LAX for dinner and be back the same night. There are many good people working at United, union workers included, who try to do the right thing to keep the airline flying. The people are down to earth and there is little pretention. They have just been distracted so much with all the problems with the airline industry - 9/11, bankruptcy, losing pensions, high fuel costs, merger rumors etc. The airline has good products such as economy plus and the new international business class cabins. I view it as a top tier domestic airline and was proud to be associated with the airline product.
Cons
Management is too concerned with hiding their mistakes and looking good for their bosses. Many of the people in mid and upper management at United are not qualified to be in the positions they are in. Many moved their way up because all the good people left during the bankruptcy years. I wonder if many in management could even get the same position if they were forced to reapply for their jobs? My manager did not even finish college. You work with and work for a lot of dumb people who are frauds that know how to BS and it can get frustrating. Some in management also lacks ethics and integrity. They will lie to your face and embarass you to save their asses.
Continue reading - Current Employee, more than 5 years★★★★★
Okay people, bad management
Nov 2, 2022 - Senior Engineer in San Francisco, CARecommendCEO ApprovalBusiness OutlookPros
Standby flight benefits allow you to travel internationally for free. Learn about aircraft components that get lost in the minutia of maintenance.
Cons
Management direction has been less and less clear after each successive reorganization. Upper management is unclear on what the function of the group is and has never bothered to understand. Upper management is also unwilling to appropriately compensate the engineering structure as a whole. Be willing to stomach a lot of nepotism if United is your avenue to fulfill your dream of working in aviation.
- Former Employee, more than 10 years★★★★★
Cargo Agents thrown away
Dec 28, 2013 - Cargo Sales in Atlanta, GARecommendCEO ApprovalBusiness OutlookPros
Working together was our motto
Cons
Upper management is demolishing the yes we can attitude and replacing the employees with contract workers!:/
Continue reading
Popular Careers with United Airlines Job Seekers
Work at United Airlines? Share Your Experiences
