United Community Banks Reviews | Glassdoor

United Community Banks Reviews

Updated February 1, 2017
17 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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United Community Banks President, CEO, and Director Jimmy C. Tallent
Jimmy C. Tallent
5 Ratings

17 Employee Reviews

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  1. "EVP"

    Star Star Star Star Star
    • Culture & Values
    • Senior Management
    Former Employee - Commercial Relationship Manager in Charlotte, NC
    Former Employee - Commercial Relationship Manager in Charlotte, NC

    I worked at United Community Banks (More than a year)

    Pros

    I can't think of any.

    Cons

    The user interface for its website is the worst in the industry. Impossible to navigate.
    And today, the Billpay tab disappeared.

    Advice to Management

    Find management who actually serves customers by having a user friendly website. Current management is deaf and blind.


  2. Helpful (1)

    "Limited Ability to Realize Full Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Positive Outlook

    I have been working at United Community Banks full-time (More than 5 years)

    Pros

    Due to smaller size of company work environment is not as formal as larger corporations.
    Strong focus on servicing the customer which is evident at the branch level.

    Cons

    Close-minded culture which does not allow for internal advancement; therefore not an environment for the ambitious professional. Additional training is not offered to improve job knowledge nor sharpen skills. Regional decision making as emphasized to clients is an exaggeration; in reality decisions are heavily influenced by others beyond the local level. Employees are not valued as an asset to the organization.

    Advice to Management

    Focus on improving the work environment as a multi-faceted arena for employees. Moral is extremely low and many employees feel stuck in a job where you just come to get a paycheck. All professional positions should be posted internally to allow equal for equal opportunity. Low payscale compared to market.


  3. Helpful (1)

    "Management only interested in stock price, not employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at United Community Banks full-time (More than 5 years)

    Pros

    An employee can learn a lot. If you accept a position, learn what you can, then get out.

    Cons

    Constant hiring of upper management. Constant lay-offs of existing employees. As a result, employees rarely feel secure in their jobs. Little room for growth for existing employees. Executive management out of touch with general dissatisfaction of employees or don't care. Stressful environment.


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  5. "Comfortable Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at United Community Banks full-time (More than 5 years)

    Pros

    The job is very easy and the work environment is comfortable.

    Cons

    Higher management does not actually care about the people that are "the face of the bank" & locations are constantly short-staffed.

    Advice to Management

    Listen to what your employee's have to say. Hire help when it is needed. Reward employees on accomplishments.


  6. Helpful (1)

    ""Return to purgatory""

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Assets Officer
    Current Employee - Special Assets Officer
    Doesn't Recommend
    Disapproves of CEO

    Pros

    (1.) Benefits are conducive to industry standard.
    (2.) Great people to work with.
    (3.) Senior management supports regional decisions.

    Cons

    (1.) Negative information regarding the company is not disseminated properly. Months may go by before some are privy to negative ratings or market sentiment.
    (2.) Vacation time is based on a series of ranges with an employee receiving 10 days, if employed for 1-5 years.
    (3.) Systems are completely deficient and prehistoric.

    Advice to Management

    (1.) Sell to a larger institution and accept retirement offers.


  7. Helpful (1)

    "A good company to work for but senior management at branch level was very out of touch and did not care about employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    UCB has a good benefits package. The paid time off was very reasonable. The perks such as employee loan rates were excellent.

    Cons

    While the benefits package was good, the health insurance was fairly expensive compared to other places I had worked. There was very little recourse at a higher level in dealing with problems with local management.

    Advice to Management

    Take a look at local management. There are many in those positions that do not know how to effectively deal with personnel issues and many good people have left the bank because of that.


  8. Helpful (1)

    "Great company. Not so good leadership anymore."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Blairsville, GA
    Former Employee - Anonymous Employee in Blairsville, GA
    Neutral Outlook
    Approves of CEO

    I worked at United Community Banks (More than 5 years)

    Pros

    Great company. Wonderful and caring people to work with.

    Cons

    Downsizing has become the trend. The new COO has shifted customer focus to investor focus and the company seems to have lost touch with some of its values. The COO favors hiring new people who are like him over maintaining staff that has shown loyalty and innovation over the years.

    Advice to Management

    Value your employees and their loyalty.


  9. "CSR /Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at United Community Banks full-time (More than a year)

    Pros

    Friendly environment, very customer friendly focus

    Cons

    Compensation /Pay rate could be better, advancement seems challenging


  10. "I was a branch manager for Palmetto Bank, that was acquired by United Community bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Fountain Inn, SC
    Current Employee - Branch Manager in Fountain Inn, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Palmetto had excellent senior leadership that that moved forward with United. I have faith they will address the following cons.

    Cons

    Lack of top down communication or cross department communication - everybody doesn't seem on the same page about what's going on. Needs investment in technology from employee perspective (systems, application). Technology is acceptable from client standpoint (mobile banking, mobile deposit)

    Advice to Management

    You've got great leaders from Palmetto. Use and empower them.


  11. Helpful (1)

    "Corporate VS Community"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    U.C.B. is all about the customer and providing them the best service possible. The benefits were pretty good too.

    Cons

    The employees were not given enough one-on-one training. U.C.B. often has a more "corporate" attitude towards banking rather than a "community" one.

    Advice to Management

    Get back to the basics. Treat your employees like they are valuable assets just as you do your customers. Make sure your employees have the necessary tools available, which includes plenty of training, to do their jobs. It shouldn't have to take an hour for employees and customers to find the information they need.



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