United Concordia Reviews | Glassdoor

United Concordia Reviews

Updated November 9, 2016
32 reviews

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Full-time Part-time

3.5
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F.G. "Chip" Merkel
1 Rating

32 Employee Reviews

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  1. "Project Manager"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Scrum Master & Lead Business Analyst in Orlando, FL
    Former Employee - Scrum Master & Lead Business Analyst in Orlando, FL

    I worked at United Concordia (More than a year)

    Pros

    Very nice people to work with.

    Cons

    I have no cons at this time.


  2. "Desk job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Harrisburg, PA
    Former Employee - Customer Service Representative in Harrisburg, PA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at United Concordia full-time (More than a year)

    Pros

    Flexible w/ appt, OT available, health benefits start the first day of work, 401K matching, clean building, activities, most of my coworker were good ppl to work w/. Would love it if it wasn't taking calls all day long.

    Cons

    On the phn all day, everyday! Two breaks, half an hr lunch, 10 min bathroom time for the whole day! Supervisors can show favoritism. Hard to advance but it does happen after several attempts of applying to different positions inside the company. Pay is ok, should be a little better for the amount of calls you take.


  3. "Client Manger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Manager
    Former Employee - Client Manager
    Recommends
    Approves of CEO

    I worked at United Concordia full-time (More than 5 years)

    Pros

    Collaborative environment. Wonderful people to work with. Teamwork to ensure great customer experience.

    Cons

    Downsizing created more responsibilities with less support. But the norm in most companies.


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  5. "Member Provider Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at United Concordia full-time

    Pros

    Good pay to starting, great training program, excellent affordable benefits and paid vacation paid holidays not working weekends

    Cons

    No non paid time has to be all accountable, high stress


  6. "Customer service"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at United Concordia full-time

    Pros

    Great job to have great benefits

    Cons

    Great job wonderful oppurtunity


  7. "Dental Benefits Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dental Benefits Advisor in Derby, KS
    Former Employee - Dental Benefits Advisor in Derby, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Concordia full-time (More than 3 years)

    Pros

    Excellent experience working with my team and with the military and their family members. Very busy to meet the business needs for our military members. I truly believe we were effective and had to be as efficient as possible in order to make the most of our time, money, and travels. A very rewarding experience.

    Cons

    Sadly, we lost a contract at the renewed RFP acquisition decision time. I was one that the company kept on board as long as possible, but unfortunately had to lay me off. I was taken very good care of getting through the process, as rough as it was for me to leave a job that I really loved.

    Advice to Management

    If an opportunity becomes possible, I would be interested in speaking to you.


  8. "Horrific Supervisors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cudtomer Service
    Former Employee - Cudtomer Service
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Absolutely no pros! They are just there!!!

    Cons

    U name it! Favoritism, Racists, Retaliatory & Nebutism @ it's finest!!! Only way to be promoted, I will leave to your imagination!!!

    Advice to Management

    Get RID OF THE FAKE SUPERVISORS YOU HAVE!!!


  9. "Associate Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Administrative Assistant in Williamsport, PA
    Former Employee - Customer Service/Administrative Assistant in Williamsport, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Concordia full-time (More than 10 years)

    Pros

    Great benefits, flexible schedules, many group meetings and games to get everyone to think and now each other, and had vacation time as soon as you started working. Also has great insurance and a protocol if there was something to happen to an employee. The company cares very much about its employees well being.

    Cons

    It is some times hard to meet the standard for taking as many calls to meet a certain percent. I loved my job,but I had documentation to do after taking a call and I always seemed to go over the time it should take. But I wanted to do the right documentaiton not the wrong way. Some co-workers typing could not be read because you could not understand it. So a steady working person is better than someone who tries to be a speed demon because in the end the opponent wins!@


  10. "Account Installation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    No phone work flex schedule

    Cons

    No teamwork unprofessional team members and managers primarily covering their own butts instead of improving processes.


  11. "fair"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at United Concordia full-time

    Pros

    Comfortable work environment. Clean facility

    Cons

    Economy effect on management decisions



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