United Nations FCU Reviews | Glassdoor

United Nations FCU Reviews

Updated December 11, 2017
49 reviews

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3.4
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William Predmore
13 Ratings

49 Employee Reviews

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Pros
  • Work-Life balance is completely under your control here (in 6 reviews)

  • Good benefits, good amount of time off and sick days (in 7 reviews)

Cons
  • Work can be tedious at the call center (in 5 reviews)

  • Pay structure is very low for the amount of work required and there is no opportunity for growth (in 2 reviews)

More Pros and Cons

  1. "Great culture, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist in Long Island City, NY
    Former Employee - Specialist in Long Island City, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Nations FCU full-time (More than a year)

    Pros

    The culture is great. Relaxed and fun. The people are smart and hardworking and love what they do. Everyone is close and really wants to help each other. I made some good friends here. My work was challenging and rewarding.

    Cons

    Some of the systems and applications need to be updated to be more in line with others in the industry.

    Advice to Management

    As you continue to grow, don't change the culture. It's what makes you great!


  2. "call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in New York, NY
    Current Employee - Call Center Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Nations FCU full-time (More than a year)

    Pros

    great benefits. the gym is amazing.

    Cons

    non to list. great experience

    Advice to Management

    not available. all is great

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at United Nations FCU full-time

    Pros

    Very flexible
    Management cares about employee
    Full benefit including pension

    Cons

    Work can be tedious at the call center

    Advice to Management

    Continue to support employees


  4. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in New York, NY
    Former Employee - Member Service Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at United Nations FCU full-time (More than a year)

    Pros

    Good health benefits, time off and compensation

    Cons

    Call Center management is lousy and tend to practice favorism. They don't give recognition to hard working employees but who those who they like. Supervisors are not knowledgeable therefore cannot assist their teams adequately. New employees are not trained properly because there is no training structure

    Advice to Management

    Management should be more diplomatic and give all employees the same treatment. There shouldn't be favoritism because someone laughs at your jokes. Recognize the good employees who deliver quality service.


  5. "Not all SVP's are for the employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at United Nations FCU (More than 5 years)

    Pros

    pension, 401K, paid time off

    Cons

    Management does not care about your advancement, just don't make them look bad


  6. Helpful (1)

    "Scope and Accessibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Nations FCU full-time (More than a year)

    Pros

    I've enjoyed the scope of work UNFCU provides its employees. We're not a huge organization, so that allows for all of us to be exposed to more things. I also appreciate the leadership here. They are accessible, knowledgeable and seem to work hard to constantly improve processes.

    Cons

    Organization-wide scorecard can be stressful, especially if it seems like we're not going to meet our goals.

    Advice to Management

    Continue to be open to change, evolution. We're becoming a digital world.


  7. "Great company that needs some improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at United Nations FCU full-time

    Pros

    Great benefits and perks
    Salaries are good

    Cons

    Company is more corporate unlike years ago when the environment was like family.
    Micromanagement
    Management is not aware of what the employees do and how they do it
    There is no career advancement in many dept except if you are in management
    Great employees are taken for granted

    Advice to Management

    There is always room to improve. In many situations you cannot do your job behind your desks. You need to go out there and talk to your employees. Communication is the key for a great professional relationship. How are you going to do a more accurate annual review if you do not know your employees? You don't have to necessarily rely on a senior. There are many unseen heroes out there who work hard but you do not notice it. Focusing on goals and profit is part of your job but never forget that your employees are your most important asset. Happy employees bring great success to a company. Bring experienced people to management. This will help employees and the departments a lot. Employees who are in the first line of service should not have to explain management how things are done. Management should do their jobs and stop giving more work to the employees. They are already trying to survive. Treat your employees the way you like to be treated.

  8. "UNFCU = Diversity = UN"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at United Nations FCU full-time

    Pros

    Worked at several financial institutions. By far UNFCU is the most diverse community, and strives to understand any gaps in this regard. Organizations are not perfect, but from my experience UNFCU has made the best effort vs any organization I worked for.

    Cons

    No cons in this regard.

    Advice to Management

    Continue your commitment to maintaining a multi-cultural environment.


  9. "Unprofessional Management Structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Centre in New York, NY
    Former Employee - Investment Centre in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at United Nations FCU full-time (More than a year)

    Pros

    Matching 401k plan is good. Health and medical benefits are good. Extra time you get off is mediocre and overtime is included if approved.

    Cons

    Investment Centre has potential but department needs to stop playing favorites and bring on managers who know how to coach and properly lead a team. Pay structure is very low for the amount of work required and there is no opportunity for growth.

    Advice to Management

    1. Management needs to learn the skills of what it takes to run a team properly and successfully. 2. Increase the pay to retain hard working employees. 3. Simple, show appreciation and respect to employees who deserve it.


  10. Helpful (3)

    "Racist place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales in Long Island City, NY
    Former Employee - Inbound Sales in Long Island City, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at United Nations FCU full-time (More than 3 years)

    Pros

    This place should be closed down.

    Cons

    The people of color that are afraid to speak up for their rights for fear of being terminated.
    This place reminds me of slavery.

    Advice to Management

    Stop treating your workers like slaves.

    United Nations FCU Response

    Mar 3, 2017 – UNFCU

    We go to great lengths to uphold a positive work experience, and this review is not reflective of UNFCU. Our multicultural workforce reflects our diverse, global membership and we do not tolerate... More


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