United Rentals Reviews | Glassdoor

United Rentals Reviews

Updated September 21, 2017
416 reviews

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3.7
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United Rentals President & CEO Michael J. Kneeland
Michael J. Kneeland
277 Ratings

416 Employee Reviews

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  1. Helpful (1)

    "Keep looking!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OUTSIDE SALES
    Former Employee - OUTSIDE SALES
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Freedom. An outside sales person does not have to be confined in an office. Additionally, there is a considerable amount of opportunity to take time off to do things in one's personal life. Also, there is a fairly decent opportunity to make a fair amount of money.

    Cons

    Management is incompetent. There is very little upward growth opportunity. The customer retention rate is awful. Employees are not treated fairly or valued. I saw many employees fired without warning or reason. The pay is not sufficent to attract good employees and there is a tremendous amount of employee turnover. There is no loyalty, at all!

    Advice to Management

    Fire Mike Kneeland. After that, I would put a very strong emphasis on actually retaining customers.


  2. Helpful (2)

    "United Rentals, Not a good place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Foreman in Rocklin, CA
    Former Employee - Shop Foreman in Rocklin, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A good overall benefits package

    Cons

    Good old boy atmosphere prevails, good pay raises given only to employes that are close friends of Management. Promotions, forget it! Your reward for trying to do a good job to the best of your ability will be getting laid off so they can replace you with somebody less qualified. You are given a set of rules to follow when inspecting rental equipment for reuse after it has been returned however these rules are often side stepped in order to get equipment back out and rented. These problems are just the tip of the iceberg.

    Advice to Management

    Open your eyes to whats going on at local branches, there is so much favoritism going on between local managers and a select few employes that anybody that gets laid off or let go for whatever reason feels blessed to get away

  3. Helpful (2)

    "Stop the dishonesty!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lexington, KY
    Current Employee - Anonymous Employee in Lexington, KY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    United Rentals offers an above average compensation package for this area.

    Cons

    United Rentals promotes by who you know, not what you know. In most cases you will find management is promoted beyond his/her capabilities in all areas of the company. The constant change in programs signals weak management and popular opinion attributes the changes to "jobs justification" in a weak economy.

    Advice to Management

    Upper management should focus on rental revenue & employee retention. The overall opinion in the field is that most long term employees will jump ship to the competition when the economy comes back. We believe taking more away from the employees while giving yourself more is doing nothing but confirming the greed. Mike Kneeland should remember us long term employees remember exactly where he came from and what he is about.


  4. Helpful (2)

    "the average time a branch manager can expect to have a job is 2 years in this district"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Chicago, IL
    Current Employee - Branch Manager in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good compensation and/or benefits, not much more to add.

    Cons

    Bad middle and upper management, no loyalty to employees, long hours, TERRIBLE TURNOVER, looking to please stock holders and making bad business decisions that affect the SOM, this company needs a complete upper management overhaul.

    Advice to Management

    your fluent fleet idea was a good idea bad implemented, the only people making money is the haulers, have a second look at district management, focus on the midwest for starters.


  5. Helpful (2)

    "It doesn't matter how much money you make for them, in the end you will lose out to the Politics!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good benefits: medical, dental and perks.

    Cons

    This company is truly a "House Divided" Aerial Managers and reps are treated like Gods while harding working General Rental Managers and Reps are treated like dirt. Time and time again General Rental reps achieve higher rental rates and have a much broader customer base and they are still referred to as second class employees. It truly amazed me how much money I made for that company year in and year out (bonus for 2006, 2007, 2008) and to be blown out in Q1 2009!!! This company rewards those who have lost them money instead of those who have made them money!!! I find it hilarious almost a year later to see how much worse it has gotten here in Detroit! As of this date, the Aerial division, which previously LOST MILLIONS for UR in Michigan, is now in charge! Talk about rewarding incompetency!
    UR is not a good place to work unless you have been buddies with upper management for many years.

    You reap what you sew. Potential employees beware!

    Advice to Management

    Stop playing favorites----Aerial is not king. Run the darn company with a truly UNITED game plan.


  6. Helpful (4)

    "fear and loathing reign supreme"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager in Modesto, CA
    Former Employee - District Sales Manager in Modesto, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The rental industry in general is highly competitive. If you enjoy competition you'll love this industry. Uniteds' benefits generally speaking were in line with other competitors. Massive and never ending turnover even when times were good allowed for advancement.

    Cons

    The three worst things you can do in this company. 1) Have an original idea 2) disagree with anyone in a position above you no matter how much thought, logic or common sense went into the disagreement. 3) Guaranteed corporate suicide would be to disagree with anyone above you and be right.

    Overall this company has performed when times are good and failed beyond belief when times are not. Those that ventured outside Uniteds conventions when times were bad and succeeded were done away with not copied. Most of the damage being done today to united is by the incredible lack of leadership at the mid level by people so afraid and so far over their heads they refuse to make decisions. The rest is done by talented former employees that went to competitors that allowed them to put good ideas into action.

    Simply put, getting promoted at United means you don't ever ever listen to anyone below you. There were people in position to know that waved red flags all over the place back in early 2006 predicting the timing and degree of this turndown right to the quarter that it happened and supported it with facts that were demoted and eventually dismissed because of it.

    I advise any talented individual considering employment here to look to Uniteds competition instead, in the short run you will have much less fustration and in the long run more happiness and opportunity.

    Advice to Management

    Its way past time and probably too late to be of any help but you need to spend almost all of your time out of Conneticut and in the field to see whats really happening to you and why it is. Shut up and start seeing and hearing. Quit the bs initiatives and get back to the people that are succeeding in spite of you and see if it can't be duplicated elsewhere. Take a hard look at your mid management and get rid of the ones that are not making decisions, let no one fly under the radar. Learn how the market has changed first hand, see that your sales force has seriously been depleted of talent. Learn from the few good ones left and rebuild with the process that's made them successful. You need to change now!


  7. Helpful (4)

    "UNITED RENTALS..only interested in Stocks and their Stock Options!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Tech IV in Chico, CA
    Former Employee - Service Tech IV in Chico, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you are an out-going person and like working with equipment and the people who use them, you will gain alot of contacts working here. If you are blessed with a managment team that gives you direction and allows you to get involved with every aspect of operations, as I have, you will gain knowledge and skills that will carry you through more possibilties that you can imagine. The best part is if you are a mediocre worker, and are employed there just for a paycheck, you only have to show up on time and do the minimum to keep you job... until you die or get let go for reasons that have nothing to do with you. Oh, and if you are let go, down expect ANY NOTICE.

    Cons

    You will learn how to get around micro-management so that you can actually help the customer and do the job that keeps the doors open. You will have to justify every minute you are on the clock which will slow down your productivity. You will be asked to get something done immediatley and then be bogged down in red tape. You will have to work with people who create an un-safe work environment, until, after months, they are fired. You will have to deal with your daily priorities being changed every fifteen minutes. You will have to deal with management's daily attitude swings. You not be able to trust anyone..expecially human resources to side with you in any conflict. If you start at a bottom position, you will have to be taught "on the Job" and take the consequences for inefficiency or bad desicions. You will only be praised during store meetings. You will have to eat alot of corporate propaganda, or what I call BS. No matter what anyone says, you will only be making a wage, pay for your own retirement, (if you are lucky), and health insurance. No other incentives will actually come through for you. The best part you can look forward to is deteriorating health due to MAJOR daily stress. So, when the day comes you have worked four hours and you feel it was like ten hours....it's time to move on.

    Advice to Management

    Get rid of Kneeland. Most people don't know that when UR got hit with the fourteen million dollar fine from the SEC, he was the CFO. Now he's the CEO and the company is going down the tubes FAST! See the correlation? Go back and look at the way US Rentals was run. It should be the model that should be STRICKLY adhered to. Look back in RER magazine, ther was an article about the owner of a major rental company that retired but still held the majority of the company. After a couple of years, he noticed his income declining. He went to the headquarters and found those running the company built a huge bureaucracy that was eating away at major profits. He fired all but four VP's all the way down to the Store Manager. He then made himself available to those managers if the vice presidents were not helping them. That company recorded the largest turn around and increase in profits since it's beginning in six months...A LIE? Check it yourself. Just like today's government, if you never hear any critisism, you are not getting the whole picture! Finally, "CORPORATION" is the number one most filthiest word in the english language today, cwatch the news, and same-o-same-o is not helping build good relations with the customers you are ignoring but expect to get money from.

  8. Helpful (2)

    "Can't get far enough away!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Long Beach, CA
    Former Employee - Outside Sales Representative in Long Beach, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Large Footprint
    Large Fleet
    Most recognized name (McDonalds of rental industry)

    Cons

    Management untrustworthy
    No direction
    No ability to make field decisions without multiple approvals
    Horrible moral

    Advice to Management

    Let the people you have do their job and remove the leash!


  9. "Rewarding and a comfortable work place."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Administrator in Gaithersburg, MD
    Former Employee - Office Administrator in Gaithersburg, MD
    Doesn't Recommend

    Pros

    Exceptional team players. Understanding managers.

    Cons

    People rarely leave a position so the timeline to be promoted from within is limited.


  10. Helpful (2)

    "Poor management. No Real incentive program for hourly employees. Poor safety record"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Tech IV in Casper, WY
    Former Employee - Service Tech IV in Casper, WY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at United Rentals full-time (More than 5 years)

    Pros

    Good pay. If you suck up to the right managers.

    Cons

    Waaaaaay to many managers. Which makes all managers mostly lazy self centered bums. Managers receive quarterly bonuses. Hourly employees receive no bonus or any incentive program. Besides being allowed to work overtime. When it suits managers. Senior management speaks highly of values but when push comes to shove values go right out the door

    Advice to Management

    Start taking better care of hourly employees .hourly employees make united a lot of money Incentive programs for salaried and HOURLY employees. Or at least some type of incentive plan.


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