United Site Services Reviews | Glassdoor

United Site Services Reviews

Updated May 18, 2017
11 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Ron Carapezzi
5 Ratings

11 Employee Reviews

Sort: Popular Rating Date

  1. Helpful (2)

    "NON MOTIVATING"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Houston, TX
    Current Employee - N/A in Houston, TX
    Doesn't Recommend
    No opinion of CEO

    I have been working at United Site Services full-time (More than 3 years)

    Pros

    Doesnt micro-manage and trust employees to make decisions.

    Cons

    Too many hours, does not give yearly raises, havent had a raise in years but I'm told I am an excellent employee. Company does not provide the tools needed to do the job, equipment is old always breaking down. Manager misses alot of work himself then is stern when others just want one day off.

    Advice to Management

    If you want to keep good employees take care of them. Do not use and abuse them. Pay them what they are worth and at least keep the pay within the market. This should be a "career" not a "job".


  2. Helpful (2)

    "Customer Care is a joke (I speak solely about this dept in my review)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Westborough, MA
    Current Employee - Customer Care Representative in Westborough, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at United Site Services full-time (More than a year)

    Pros

    Good pay
    Free pizza every other friday
    Great benefits and time off

    Cons

    Micro managing
    Drives us like slaves
    Little care for customers
    ZERO follow up
    1 call in queue? expect 10 emails asking you to jump in
    WAY to uptight lower management
    Busy working on something important? Not as important as something they want you to do
    No care for you taking responsibilty
    The only thing cared about is the phone being answered, not you calling someone back with an answer
    The belief that if you can remember to ask every question on the phone that you are now qualified for management, not true.

    Advice to Management

    Chill the hell out

  3. "Collections"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Modesto, CA
    Former Employee - Anonymous Employee in Modesto, CA

    I worked at United Site Services full-time (More than 3 years)

    Pros

    Flexibility, friendly management, some nice coworkers ... emphasize on "some"

    Cons

    The unhealthy environment, constantly dealing with unprofessionalism and a lot of gossip.

    Advice to Management

    Kill the gossip


  4. Helpful (1)

    "Run Away"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Westborough, MA
    Former Employee - Customer Service Representative in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at United Site Services full-time (More than a year)

    Pros

    Pizza Day was the only pro

    Cons

    Low pay, terrible managers, no room for growth


  5. Helpful (2)

    "Pacific Northwest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at United Site Services full-time (Less than a year)

    Pros

    Somehow company continues to make money and they actually make payroll.

    Cons

    Complete disaster from the top down. United's investors dump $ into company to buy other companies in an effort to create a monopoly in the area with the hope of driving out competition and driving up prices. Current companies left to rot with no capital improvements.

    Advice to Management

    Stop the acquisitions and re-focus your efforts on actually taking care of the customer.


  6. Helpful (5)

    "Overworked and Management is Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Westborough, MA
    Former Employee - Finance in Westborough, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at United Site Services full-time (Less than a year)

    Pros

    Nice offices, lower co-workers are very nice people, free pizza, free coffee, free soda. Benefits are good.

    Cons

    Management overworks you then uses it against you that you are not performing up to par. Management does not support workers even though they do their best to appear to. Co-workers are always working to cover themselves to stay out of trouble. Moral is not good amongst workers and causes underlying tension in the office. Sad because there are so many nice people. There is a definite mistrust going on between Management and their staff. You better put on a happy face and learn how to play politics to work here, or you will be out the door!

    Advice to Management

    Get more in touch will your people and stop using your poor staffing levels against present workers. They work SUPER hard and it's clearly not appreciated. Management holds false faces just to get along. They act like monkey's, just so they don't get into trouble either.


  7. Helpful (5)

    "Blind side employees and they lie"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westborough, MA
    Former Employee - Anonymous Employee in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at United Site Services full-time (Less than a year)

    Pros

    Nice office, free pizza once a month, decent pay and benefits

    Cons

    Way overworked and they don't care if you can get your job done. Not honest with employees performance then use it against you. Management is not supportive. They find ways to fire you. Complaints are never handled and you will be in a loosing battle trying to handle conflicts. If you are a 'yes' person you will surely do well here.

    Advice to Management

    Management needs to be more in touch with their employees and understand the work load they expect to happen and support them, knowing it cannot all get done in a timely and efficient manor because the staffing is too low for the size of the company.

  8. Helpful (4)

    "Overworked with no plan for assistance"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Employee in Westborough, MA
    Current Employee - Corporate Employee in Westborough, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Compensation and PTO is adequate, company is making an effort to recognize employees, technology driven, good hands-on experience, colleagues are friendly to work with

    Cons

    Not staffed correctly for the amount of work that is expected by upper management, no employee loyalty, extremely low morale, too much talk of the company not having money and too much transparency about transforming the company

    Advice to Management

    Plan on staffing more people if you want quality employees to stay with the company, make an effort to support career paths. Thinking things through will not prolong projects and cause people to work overnight to make up for your shortcomings.


  9. "Dispatch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at United Site Services full-time

    Pros

    Overtime, meeting new people, busy, vending machines

    Cons

    Stressful, lack of communication, underpaid, favoritism

    Advice to Management

    Please pay more attention to your employees. Remember they make this business going.


  10. Helpful (2)

    "Workplace Environment"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at United Site Services full-time

    Pros

    Office activities such as casual dress up day, celebrating monthly birthdays, fun team competitions, breakfast Fridays and occasional theme parties help to keep employees motivated.

    Cons

    A lot of gossip, drama, and favoritism between co-workers and upper management makes the energy of the workplace heavy and keeps the environment unprofessional.


Showing 11 of 37 reviews
Reset Filters