United Site Services Reviews | Glassdoor

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United Site Services Reviews

Updated January 6, 2018
12 reviews

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2.0
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Ron Carapezzi
6 Ratings

12 Employee Reviews

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  1. Helpful (1)

    "Fencer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits from the company

    Cons

    Low pay, culture sucks and the staff is horrid

    Advice to Management

    Hire better people


  2. Helpful (2)

    "NON MOTIVATING"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Houston, TX
    Current Employee - N/A in Houston, TX
    Doesn't Recommend
    No opinion of CEO

    I have been working at United Site Services full-time (More than 3 years)

    Pros

    Doesnt micro-manage and trust employees to make decisions.

    Cons

    Too many hours, does not give yearly raises, havent had a raise in years but I'm told I am an excellent employee. Company does not provide the tools needed to do the job, equipment is old always breaking down. Manager misses alot of work himself then is stern when others just want one day off.

    Advice to Management

    If you want to keep good employees take care of them. Do not use and abuse them. Pay them what they are worth and at least keep the pay within the market. This should be a "career" not a "job".

  3. Helpful (2)

    "Dispatch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at United Site Services full-time

    Pros

    Overtime, meeting new people, busy, vending machines

    Cons

    Stressful, lack of communication, underpaid, favoritism

    Advice to Management

    Please pay more attention to your employees. Remember they make this business going.


  4. Helpful (3)

    "Customer Care is a joke (I speak solely about this dept in my review)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Westborough, MA
    Current Employee - Customer Care Representative in Westborough, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at United Site Services full-time (More than a year)

    Pros

    Good pay
    Free pizza every other friday
    Great benefits and time off

    Cons

    Micro managing
    Drives us like slaves
    Little care for customers
    ZERO follow up
    1 call in queue? expect 10 emails asking you to jump in
    WAY to uptight lower management
    Busy working on something important? Not as important as something they want you to do
    No care for you taking responsibilty
    The only thing cared about is the phone being answered, not you calling someone back with an answer
    The belief that if you can remember to ask every question on the phone that you are now qualified for management, not true.

    Advice to Management

    Chill the hell out


  5. "Collections"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Modesto, CA
    Former Employee - Anonymous Employee in Modesto, CA

    I worked at United Site Services full-time (More than 3 years)

    Pros

    Flexibility, friendly management, some nice coworkers ... emphasize on "some"

    Cons

    The unhealthy environment, constantly dealing with unprofessionalism and a lot of gossip.

    Advice to Management

    Kill the gossip


  6. Helpful (1)

    "Run Away"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Westborough, MA
    Former Employee - Customer Service Representative in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at United Site Services full-time (More than a year)

    Pros

    Pizza Day was the only pro

    Cons

    Low pay, terrible managers, no room for growth


  7. Helpful (2)

    "Workplace Environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at United Site Services full-time

    Pros

    Office activities such as casual dress up day, celebrating monthly birthdays, fun team competitions, breakfast Fridays and occasional theme parties help to keep employees motivated.

    Cons

    A lot of gossip, drama, and favoritism between co-workers and upper management makes the energy of the workplace heavy and keeps the environment unprofessional.

  8. Helpful (2)

    "Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people in the field

    Cons

    No work life balance alllowed


  9. Helpful (2)

    "Pacific Northwest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at United Site Services full-time (Less than a year)

    Pros

    Somehow company continues to make money and they actually make payroll.

    Cons

    Complete disaster from the top down. United's investors dump $ into company to buy other companies in an effort to create a monopoly in the area with the hope of driving out competition and driving up prices. Current companies left to rot with no capital improvements.

    Advice to Management

    Stop the acquisitions and re-focus your efforts on actually taking care of the customer.


  10. Helpful (5)

    "Overworked and Management is Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Westborough, MA
    Former Employee - Finance in Westborough, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at United Site Services full-time (Less than a year)

    Pros

    Nice offices, lower co-workers are very nice people, free pizza, free coffee, free soda. Benefits are good.

    Cons

    Management overworks you then uses it against you that you are not performing up to par. Management does not support workers even though they do their best to appear to. Co-workers are always working to cover themselves to stay out of trouble. Moral is not good amongst workers and causes underlying tension in the office. Sad because there are so many nice people. There is a definite mistrust going on between Management and their staff. You better put on a happy face and learn how to play politics to work here, or you will be out the door!

    Advice to Management

    Get more in touch will your people and stop using your poor staffing levels against present workers. They work SUPER hard and it's clearly not appreciated. Management holds false faces just to get along. They act like monkey's, just so they don't get into trouble either.


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