United Site Services Reviews | Glassdoor

United Site Services Reviews

Updated June 6, 2017
37 reviews

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2.3
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Ron Carapezzi
23 Ratings

37 Employee Reviews

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  1. Helpful (3)

    "Great place work, learn and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Marketing in Westborough, MA
    Former Employee - Director of Marketing in Westborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Site Services full-time (More than 3 years)

    Pros

    The salary is very generous but you work for it, which is to be expected. All employees, including upper management and HR are very engaging. I highly recommend you consider USS for future employment. I've been in numerous positions over the course of my career and had by far the best employment experience while working for this company. The company has top notch leadership. The quality of the office setting is second to none.

    Cons

    Nothing really substantial worth noting. Any company you work for will always have cons but I can't recall anything I was dissatisfied with worth mentioning.

    Advice to Management

    It's tough to give advice to management because they have done an outstanding job with the company. The only advice I have is to keep up the great work.


  2. Helpful (1)

    "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Driver in Rock Hill, SC
    Current Employee - Service Driver in Rock Hill, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Site Services full-time (More than a year)

    Pros

    United Site Services do care about there employees. Good benefits, pay, vacation and help with college if requested. I would not work for no other company. USS is unique.

    Cons

    Communication is almost excellent buy needs some work.

    Advice to Management

    Favoritism between supervisors and drivers or mechanics and drivers is noticeable. In the years I have worked with United Site Services I have seen that a lot.

  3. "Fast pace ever changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supeevisor in San Jose, CA
    Former Employee - Supeevisor in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Site Services full-time (More than 3 years)

    Pros

    Great bunch of people to work with. Fast pace envoirment

    Cons

    Working with dispatch can be hard. Not customer friendly. They have a lot on their plate.

    Advice to Management

    Better understanding of what customer care does for the company


  4. Helpful (2)

    "Drivers deserve better."

    StarStarStarStarStar
    Former Employee - Service Driver in New Orleans, LA
    Former Employee - Service Driver in New Orleans, LA

    I worked at United Site Services full-time

    Pros

    Great hours when there's alot of work.

    Cons

    No future within the company, meaning no advancing up the ranks. When a new position is available they would rather go outside of the company than give us qualified drivers a shot.(Dead end job)

    Advice to Management

    Treat your drivers better and they'll far and beyond their daily duties. When I realized what was happening I stopped trying as hard. I did what I had to do nothing more.


  5. Helpful (2)

    "United site services"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Office in Westborough, MA
    Current Employee - Corporate Office in Westborough, MA
    Recommends
    Approves of CEO

    I have been working at United Site Services full-time (More than 5 years)

    Pros

    The company is growing and there are opportunities to advance.

    Cons

    While the company is expanding we have limitations when it comes to the system.


  6. Helpful (1)

    "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Controller in Hollister, CA
    Former Employee - Regional Controller in Hollister, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Site Services full-time (More than a year)

    Pros

    I really liked the opportunity presented by the company. If you wanted to learn the business and grow in the company they would provide the opportunity.

    Cons

    The pace and demands of the company can sometimes be a drag against the family.


  7. Helpful (1)

    "Driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver in Salinas, CA
    Current Employee - Driver in Salinas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Site Services full-time (More than 8 years)

    Pros

    As of starting this year the company has really changed its approach to employees,yes all those reviews below are true but I believe from here and on the company is getting better and in the near future it's Gona be a company that people are Gona wana work for,so if I was you apply now!! Company is heading in the right direction and fast.

    Cons

    All other reviews of the company are true,long hours not a lot of pay,company is changing for the better

    Advice to Management

    Your going in the right direction.service techs are the bread and butter so treat them good and service will be outstanding

  8. "Overall not bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great people and freedom to get your job done.

    Cons

    Benefits we not up to par.


  9. Helpful (3)

    "customer care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westborough, MA
    Current Employee - Anonymous Employee in Westborough, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at United Site Services full-time (More than 5 years)

    Pros

    I've been with the company for 5 years. Good work
    environment, great people to work with and good benefits. Our company has also paid the increase in insurance, so our rates didn't go up.

    Cons

    There doesn't seem to brew much room for advancement in my position, and I haven't had a raise in four years. Work is bottle necked, and instead one being able to complete something inn one step, numerous emails have to be sent. Seems to be too money driven versus customer driven.

    Advice to Management

    Set realistic expectations. Develop better relationships with other workers that aren't in management. Uninterrupted meetings would be great.


  10. Helpful (4)

    "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in San Jose, CA
    Former Employee - Customer Care Representative in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at United Site Services full-time

    Pros

    Back in 2013 it had a "family feel". It was only 8 miles from my home and I did not get on a freeway to get to work.

    Easy job; only 5 real responsibilities: billing, new orders, pick ups, etas, "operator".

    Cons

    Pricing for customers is handled very poorly. "WE HAVE ALWAYS DONE IT THAT WAY". 7 words that kill businesses. A lot of procedures are not written down and if the supervisor finds fault with your work, they "interpret" the verbal procedure to fire you if you take initiative and are proactive in supporting the bottom line and taking care of customers.

    It is bad business to give customers 5 year old pricing coz WE HAVE ALWAYS DONE IT THAT WAY. Then to get mad at an employee for quoting new pricing to customers who have no open orders or are brand new customers. Pricing is provided by city by Regional Sales Mgmt, not Customer Care. The cost of doing business varies by city.

    You are losing $$ when you charge Los Angeles pricing in San Francisco.

    Customer Care is afraid to put this procedure in Writing for fear Sales Mgmt will find out and chastise them. But they can punish employees who are proactive and take initiative.

    The real reason CC just gives in on pricing is mgmt and staff don't want any conflict with customers. Hello, just tell your customers pricing varies by city, and the customer will understand. You don't have to give them a credit coz you are afraid to tell customers the truth.

    Customers charge their customers the "going rate". If we did business with them, they would charge us full price!

    Any business that continues to operate under WE HAVE ALWAYS DONE IT THAT WAY will continue to suffer revenue difficulties and even buying/acquiring other businesses will not stop the $$ blood loss.

    ----------------
    No real advancement opportunities. The only people that get promoted are young, easily coerced, and "obedient" employees.

    Most people who want advancement have to leave Customer Care and go to Sales or Ops.

    ---------
    No sick leave (Calif just forced them to give 3 days, but you have to accrue it over a year)
    No 401K match (they say in Oct 2015)
    If you are out sick, a dr's appt, or are late, they "force" you to use your Vacation time, even if you want to take it Unpaid.
    1 Week Vacation your 1st year. 2 weeks vacation after 1 year.
    Start at $15 per hour.
    Mandatory OT when they feel like making you work.
    Low Morale due to a lot of back biting
    Supposed to be "1 Call Center", but major rivalry between East Coast and West Coast. East Coast makes all these "rules", rams then down West Coast's throat, and then does not follow their own rules. Heaven forbid you point out EC personnel did not follow the rules!

    Advice to Management

    Stop burying your head in the sand regarding pricing in Customer Care. You are losing easily millions of dollars by giving your business away. If your Ops and Sales departments knew you were under charging customers for the service provided, they would riot!!

    Get rid of training mgrs and supervisors who have been with the company 9 or 10 years and are not able or willing to move past the Status Quo.


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