UnitedHealth Group Reviews in Houston, TX | Glassdoor

UnitedHealth Group Houston Reviews

Updated November 3, 2017
122 reviews

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Houston, TX Area

2.8
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Dave Wichmann
1 Rating

122 Employee Reviews

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Pros
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More Pros and Cons

  1. Helpful (2)

    "Pre-Service Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-Service Review RN in Houston, TX
    Former Employee - Pre-Service Review RN in Houston, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    Autonomy, Benefits such as vacation time, stock options etc. Deductible for insurance were $ 2600.00 per person

    Cons

    Limted outside support. Often those in charge do not have needed information either because policies and guidelines are in a constant state of flux

    Advice to Management

    Organize policies and guidelines in an easier and more readily available format. Relook at health insurance deductible. With a company as profitable as UHC it should be able to be addressed.

    UnitedHealth Group Response

    Nov 6, 2017 – Enterprise Talent Community Manager

    Thank you for taking the time to share your feedback. These are really great insights, I would encourage you to share your concerns with our HR department. You can reach them by calling... More


  2. Helpful (1)

    "National Letter Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Clinical Administrative Coordinator in Sugar Land, TX
    Former Employee - Senior Clinical Administrative Coordinator in Sugar Land, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    I cant think of one at the moment.

    Cons

    There is no career movement. Being on a national team - if you're not located in the HQ in Arizona - you're treated as a stepchild. Also - since you are away from supervision - they micromanage everyone.

    Advice to Management

    Find a way to unite the teams.

    UnitedHealth Group Response

    Nov 1, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your feedback, I recommend you share your experience with our HR department so they can address your concerns appropriately. They can be reached at: 1-800-561-0861. Sincerely... More

  3. Helpful (4)

    "There are pros and cons."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Advocate in Houston, TX
    Current Employee - Care Advocate in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Pros

    Work at home opportunity, opportunities for advancement, some excellent benefit additional options that aren't common with other agencies.

    Cons

    Workload can be overwhelming, management is focused on their bottom line, lack of concern for employees, co-pays are high for employees, easy to get lost in the shuffle, concerns are not addressed in a timely manner or at all.

    Advice to Management

    It is important to take care of your customers but just as important to take care of your employees. Direct trickle down effect. If employees feel valued and understand that they matter, they will be motivated and enthusiastic to provide excellent customer service.

    UnitedHealth Group Response

    Sep 21, 2017 – Enterprise Talent Community Manager

    Taking care of employees is important and is a priority for our organization. Benefits are reviewed every year and can be adjusted accordingly. Yes, the workload is high, especially as our membership... More


  4. Helpful (2)

    "Feels like high school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Technician in Houston, TX
    Former Employee - Pharmacy Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (Less than a year)

    Pros

    The ins
    The people
    They have a party for everything
    You can miss 5 consecutive days in only Get one occurrence

    Cons

    You are treated like a slave or is required
    No sick days so people are there sick as hell
    There is this kpi in which you must meet to keep your job
    Too many employees not enough communication
    Some of the pharmacist are stupid as hell
    A lot of micromanaging
    You can’t do anything with auxin in to it
    You are watched by everyone like you are a thief
    Company is very inconsiderate when it comes to family issues and death
    You are only allowed x amount of days from work for pto
    The numbers you have to meet go up every quarter so you have to keep up if you want your job
     Being pregnant you have to get a disability accommodation to go to the bathroom.
    And you don’t get much recovery time after the birth
    They hire anybody

    Advice to Management

    Learn how to be better managers be more sensitive to people’s needs. Hold you. Contractors to a higher standard than you do stop rising the kpi if you want to fire someone fire them train your sups to be better than they are . And if you have to watch an employee every move why hire them

    UnitedHealth Group Response

    Oct 16, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your feedback. You are right, UnitedHealth Group has high expectations for its employees and that's not for everyone. We put in sometimes long hours to get the job done. But... More


  5. Helpful (5)

    "Not a good experience at all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sugar Land, TX
    Former Employee - Customer Service Representative in Sugar Land, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (Less than a year)

    Pros

    They do give employees opportunity to move up

    Cons

    16 week training is a bit too much


  6. Helpful (5)

    "Ok job-definitely not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Houston, TX
    Former Employee - Regional Account Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 3 years)

    Pros

    New manager was a breath of fresh air. Good vision benefits, good amount of pto, possible work from home option. Ok pay. Good commission/bonus IF YOU ARE ABLE TO MEET ALL OF YOUR BUDGETS & GOALS

    Cons

    Difficult to get promoted or move forward within company. Difficult to meet budgets & goals with unrealistic expectations form upper management-which makes the job extremely stressful. Bonus is based on productivity therefore it is not a "bonus" but commission. In this role you are expected to provide a level of service to the facility and optum, however time does not always permit these things to be done but optum doesn't care. They still expect you to preform no matter what. Leadership has no real ideal what all this job includes therefore they are unrealistic.

    Advice to Management

    Be reasonable with expectations


  7. Helpful (1)

    "Account Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Houston, TX
    Current Employee - Customer Care Professional in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    Great employee benefits and work support

    Cons

    Very little growth opportunities for employees

    Advice to Management

    N/A

  8. Helpful (4)

    "Strong organization with ample opportunities and excellent growth!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medicare Risk Adjustment and Quality Consultant in Houston, TX
    Current Employee - Medicare Risk Adjustment and Quality Consultant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Pros

    I've been with the company for 5.5 years and this is my 4th position. Tremendous opportunities and flexibility to move among departments and business units. I've reported to 3 directors who had shown strong leadership, communication and provided constructive criticism at times to help me move forward. I intent to stay with the company for many years to come.
    Many pros:
    1. Telecommute. A colleague once shared 25% of the organization employees work from home. All my positions with the company have been telecommuting.
    2. Excellent ESPP (15% discount of lower trading price at either beginning or ending of the 6-month-trading period). Maximum 10% auto debit from paychecks, managed by Fidelity.
    3. Have passed my 5 year tenure and received 28 PTO days plus 8 national holidays. I started with 23 PTO days plus 8 national holidays.
    4. Decent tuition reimbursement. Finished my masters a couple of years ago and if my memory serves me right, the company reimbursed $5,500/year for non clinical programs.

    Cons

    Just as any large organization, UHG is highly matrix and complex. It was very frustrating at the beginning of my employment with the company - being a telecommuter, lived in Houston, TX reported to NY but territory was northern CA. Didn't know who to turn to for questions and resources. It took me a couple years and lots of research to be able to successfully perform my job. For telecommute positions, self-started and self-motivators tend to do very well.

    Advice to Management

    More transparency and communication from corporate leadership. I anticipate constant change in direction, goals and organizational structure due to the nature of our business. However, it would be nice to have information as FYI.

    UnitedHealth Group Response

    May 25, 2017 – Enterprise Talent Community Manager

    Thank you for your great review of our organization. I'm glad you were able to experience many opportunities to grow and develop at UnitedHealth Group. There are some great resources online to help... More


  9. "SME"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Subject Matter Expert in Houston, TX
    Current Employee - Subject Matter Expert in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    Nice place to work .. management is very concern about the employees

    Cons

    Mobility is difficult from one line of business to another line of business


  10. Helpful (1)

    "Clinical Administrative Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Administrative Coordinator in Houston, TX
    Current Employee - Clinical Administrative Coordinator in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    Stable employment, awesome co-workers, hour lunch

    Cons

    Upper Management doesn't care about their employees only numbers

    Advice to Management

    Listen to your employees and stop hiring managers with little to no experience.

    UnitedHealth Group Response

    Jun 28, 2017 – Enterprise Talent Community Manager

    Thank you for sharing! I am so glad to hear that you enjoy working with your co-workers. Building relationships is a core value at UnitedHealth Group . I would suggest that you document your... More


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