UnitedHealth Group Reviews in Houston, TX | Glassdoor

UnitedHealth Group Houston Reviews

Updated February 8, 2017
109 reviews

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Houston, TX Area

2.9
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
39 Ratings

109 Employee Reviews

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Pros
  • Work from home flexibility stress free (in 670 reviews)

  • If you have a good boss, work-life balance is great (in 374 reviews)

Cons
  • Little lagging in work life balance (in 215 reviews)

  • The health benefits (considering it's a health insurance company) are not that great (in 237 reviews)

More Pros and Cons

  1. "Not everything it's made out to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Advocate in Katy, TX
    Current Employee - Senior Customer Service Advocate in Katy, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    Job security, good pay and ok benefits.

    Cons

    Strict attendance schedule, not flexible, growth is promised but unlikely.

    UnitedHealth Group Response

    Feb 16, 2017 – Enterprise Talent Community Manager

    Thank you for your perspective. I'm sorry you feel that growth is unlikely in your position. There are many opportunities outside of the growth your manager provides to you. You can take advantage of ... More


  2. Helpful (6)

    "Steer Clear"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Remote work from home option

    Cons

    Low pay, health insurance for employees is not a good plan as premiums and deductibles are high, very difficult to advance even with higher education.

    Advice to Management

    Help in developing employees to grow within the organization.

    UnitedHealth Group Response

    Jan 5, 2017 – Enterprise Talent Community Manager

    Thank you for your review! If you are trying to grow within the organization, then I recommend you have a career development discussion with your manager. I also recommend checking out Learn Source ... More


  3. "Provider Solutions Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Provider Solutions Specialist in Sugar Land, TX
    Current Employee - Provider Solutions Specialist in Sugar Land, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great, easy place to work

    Cons

    Nice co-workers and managers to work with.

    Advice to Management

    Keep up the good work!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "unfair unhealthy labor hours OptumRx"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacist in Sugar Land, TX
    Former Employee - Pharmacist in Sugar Land, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at UnitedHealth Group full-time

    Pros

    allowed lunch and breaks
    have team events

    Cons

    1. no holiday gifts or thank you's from a large company
    2. enforce mandatory overtime that started at 10 hrs and now up to 24 hours/wk...even on your days off...management doesn't have to work what employees are forced...aren't allowed days off even for doctors appointments without scrutiny.
    sometimes end up working 7 days straight with maximum 1 day off

    Advice to Management

    when you make decisions regarding employees on all levels be considerate on how it will affect your staff and not your pockets.
    employees families are suffering, wives are being asked for divorce, mothers are away from children.
    mental health and sanity of employees is waning


  6. "Community liaison"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Community Liaison in Houston, TX
    Current Employee - Community Liaison in Houston, TX
    Recommends

    Pros

    Telecommute, easy interview process. The jos is straight forward and not complicated. They provide you with a laptop and internet service for your home office.

    Cons

    It problems can become a challenge to work around, specially if you are not technically savoy.

    UnitedHealth Group Response

    Dec 8, 2016 – Enterprise Talent Community Manager

    Thank you for your review! Glad to hear the telecommuting is working out for you. Sincerely, Amber Smith, Talent Community Manager, UnitedHealth Group


  7. "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Houston, TX
    Former Employee - Software Engineer in Houston, TX
    Recommends
    Approves of CEO

    I worked at UnitedHealth Group (More than 3 years)

    Pros

    Great work life balance, Not much workload, good benefits, good hike, job security,

    Cons

    Wont get much career opportunities within organization, some flaws in senior management policies.

    UnitedHealth Group Response

    Nov 29, 2016 – Enterprise Talent Community Manager

    Thank you for sharing your feedback with us. I am glad to hear you enjoyed the work life balance during your time as an employee. I regret to hear your experience in regards to career opportunities ... More


  8. Helpful (1)

    "If you think positive you will see positive. Don't get caught up in the negativity. Be the Difference."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Houston, TX
    Current Employee - Customer Service Supervisor in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 10 years)

    Pros

    The joy of helping people live better lives. Friendly agents willing to assist. It's a family atmosphere with team spirit.

    Cons

    Negativity.. Training isn't the best, 6wks of system navigation doesn't fully prepare you for the job. So bring patience..

    Advice to Management

    Get off your butts and genuinely interact with the staff. Smile... It goes a long way. Probe your new hires to see what hidden talents they bring. Do they feel empowered to share??? Stop running top talent off....


  9. "Okay Company, Room to move about"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at UnitedHealth Group full-time

    Pros

    Great Learning experience. Willing to train on information you need to know.

    Cons

    Hard time getting off when need to.


  10. "customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends

    Pros

    Pay
    No weekends
    Overtime available
    Not busy call center

    Cons

    Time away from work, benefits,


  11. Helpful (5)

    "Customer Service Advocate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sugar Land, TX
    Current Employee - Customer Service Representative in Sugar Land, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    - will hire pregnant
    -willing to train
    -There appears to be opportunities but I don't understand how to reach them.
    - PTO, 401k and stock plan pretty good

    Cons

    -call center managers never want to take escalation calls
    -No work life balance for mothers or anyone
    -occurrences are received even if you have dr notes and Child is sick no understanding at all
    - they say find a family member, church member or friend to take care of your child so you can get to work, what if you don't have that and can't trust everyone with your child? No response as usual to those questions
    - This would be a great company to me if more work life balance was put into place. Makes me
    Feel like the company doesn't care just shut up and work and be glad I have a job. Struggling to keep my job and hope the daycare doesn't call that my child is sick then I could potentially lose my job.

    Advice to Management

    Wish management would take ownership and help out. Listen to employees. Worklife balance is a huge issue for my job. I enjoy helping the customers and come to work
    Positive and ready to work. Why do I have to be punished for my child that is under the age of one and gets common colds, fevers and milk eye have to feel bad for taking care of my child and have dr notes to prove he may need to be out one day or so? No understanding well your turn over rate will always remain high. My main goal is to work so that I can take care of my household, but there is no way to keep that as a goal at UHC with the constant threats of being fired everyday for everything. I mean everything down to if I send information to the wrong department on accident that's a write up. If I accidentally put in an exception wrong that's a write up. Everything is a write up I am fearful of my job everyday. And if a manager doesn't like me I can potentially be fired or wrote up. No feeling wanting to be here and I make every effort daily to be postive. I enjoy helping the customers but the feeling and pressure of being fired everyday is a lot of pressure. I was so thrilled to work for the company when I got hired on but the training is decent but the training and the actual work on the floor contradicts itself.

    UnitedHealth Group Response

    Nov 28, 2016 – Enterprise Talent Community Manager

    Thank you for taking the time to write this honest and thorough review. I'm sorry you are experiencing stress while working for us. Most of our Customer Service Advocates work scheduled hours and, I ... More



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