UnitedHealth Group Reviews in Overland Park, KS | Glassdoor

UnitedHealth Group Overland Park Reviews

Updated November 17, 2016
60 reviews

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Overland Park, KS

2.7
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
17 Ratings

60 Employee Reviews

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Pros
  • Work from home flexibility stress free (in 670 reviews)

  • If you have a good boss, work-life balance is great (in 374 reviews)

Cons
  • Little lagging in work life balance (in 215 reviews)

  • The health benefits (considering it's a health insurance company) are not that great (in 237 reviews)

More Pros and Cons

  1. "Lead Cumstomer Service Rep."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Cumstomer Service Representative in Overland Park, KS
    Current Employee - Lead Cumstomer Service Representative in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    PTO, match up to 6% on 401K plans and fully vested after 1 year, you get to really help people and coworkers are the best.. A lot of people work from their home (after 3 years I have never been approved to though)

    Cons

    Not family friendly. Mandatory overtime in Jan-March every year. You have to meet ridiculous metric to bonus and the more work you do to help the patients the less chance you will get a bonus at all or a good ranking for the shift bids that happen every 3-6 months. So your schedule is always changing unless you cut your calls short or refuse to help people.

    Advice to Management

    Understand that people have families and be a little more flexible with the schedules. you have all these people signed up for overtime so they cancel their day off to come into work just to be sent home an hour later because we are not even busy at all. Work force need to go back to school and learn their job


  2. Helpful (1)

    "Overall Successful & Recommended"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits start on your first day, no waiting, which is a major benefit. The insurance was being switched to a tiered plan with HSA when I left. Projects were always team based and typically had lots of great input when brainstorm sessions were held.

    Cons

    When new ideas came to the table the newest employees' ideas were held with little regard. The hours are terrible, however now you can pay your babysitter appropriately when you work an 18 hour day. The department management teams were lacking in cohesive skills. One would know the answer to a question but not want to share. During conference calls the teams were left with bare bones for troubleshooting.

    Advice to Management

    Consider dropping the 'All Or Nothing' team atmosphere, encourage less emphasis on compliance failure and please use Skype- so many of your employees are not fully grasping management concepts.


  3. "Need a paycheck? Want to be unsure of your job performance and future in the company daily? This job is for you."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacist in Overland Park, KS
    Current Employee - Pharmacist in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than 8 years)

    Pros

    OT is nice, however, being told when you will work it isn't. Free covered parking in bad weather is very nice. You actually have a mandatory lunch break in a nice dining area (bring your own lunch as the cafe prices are high and food mediocre). Free coffee, tea, hot chocolate and hot water. Bathrooms are usually clean, facility has AC and heating.

    Cons

    Micromanagement, unrealistic metrics and goals by which you will you will be evaluated. Pharmacists being supervised and monitored by technician supervisors, not the other way around. Flagrant favoritism by management. You are not a valued professional, you're a number and "if you don't like it there are two colleges of pharmacy within 60 miles, you're replaceable (per a sup to a group of pharmacists, I was there)". Insurance is 3rd tier. I only stay here for PTO and I'll retire in 5yrs. Avoid this pharmacist job unless your family's starving.

    Advice to Management

    You won't listen anyway. Put value and action in pharmacist satisfaction surveys and start correcting the disconnect that currently exists. Stop lumping us in with CSA's, technicians and other non-professionals. We spent 6 years in college because we choose to, pharmacy isn't a transient job to us. We truly care about the patients we serve, but your emphasis of pure production numbers doesn't allow us that leeway if we want to remain employeed.


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  5. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Clinical Administrative Coordinator in Overland Park, KS
    Current Employee - Senior Clinical Administrative Coordinator in Overland Park, KS
    Recommends
    Positive Outlook

    I have been working at UnitedHealth Group full-time

    Pros

    *Tuition Reimbursement ($5,250 Annually)
    *Competitive Compensation
    *Increased PTO with tenure
    *Innovative

    Cons

    *High Deductible Medical Insurance Plans
    *Difficult to attain growth opportunities internally

    Advice to Management

    Create opportunities to advance internally; No preference given to current employees.


  6. Helpful (2)

    "Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits start ASAP also PTO weekly

    Cons

    Does not like to reward their employees. Or pay them well


  7. Helpful (1)

    "Professional Work Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Advocate in Overland Park, KS
    Former Employee - Customer Service Advocate in Overland Park, KS

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    Fun, Helpful, Loving, Compassionate, Trustworthy Coworkers. Best Training Staff By Far, They Will Lead You To Success With Their Techniques!

    Cons

    Scheduling Is Based Off Of Your Metrics, Unfortunately If You Have Small Children And Need A Morning Shift From Monday Through Friday It Will Most Likely NOT Happen.

    Advice to Management

    Unexpected Things In Life Always Happen On A Daily Basis, I Would Suggest A Better Understand Of Your Day To Day People That Work Under You.


  8. "Pharmacy Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Overland Park, KS
    Current Employee - Pharmacy Technician in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (More than 8 years)

    Pros

    Cause the pharmacist care about the customers and the pharmacy techs come together as a team. What a great place to work.

    Cons

    Not enough notice in schedule changes

    Advice to Management

    Better pay, and communication and putting there self's out there being transparent. To know the employees on a personal level individually.


  9. "Good place to work."

    Star Star Star Star Star
    Former Employee - Pharmacy Technician in Overland Park, KS
    Former Employee - Pharmacy Technician in Overland Park, KS
    Recommends

    I worked at UnitedHealth Group (More than 3 years)

    Pros

    Good place to work, good pay and benefits.

    Cons

    When busy season rolls around there is mandatory overtime and lots of it.


  10. Helpful (2)

    "This is Optum"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacist in Overland Park, KS
    Current Employee - Pharmacist in Overland Park, KS
    Recommends
    Positive Outlook

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    Easy pays well and they have a lot of meals for free

    Cons

    There is only so many jobs available

    Advice to Management

    Keep up the great work


  11. Helpful (3)

    "Only if desperate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Pharmacy Technician in Overland Park, KS
    Former Employee - Associate Pharmacy Technician in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    Free coffee, tea, hot chocolate, and covered parking. Cafeteria on site.

    Cons

    The list is so long, have no idea where to even start.
    Horrible middle management (i.e., leads, supervisors)
    Blatant favoritism.
    Mandatory overtime consisting of as much as 18-20 hours a week, with little or no advance notice. When OT is voluntary and you do not volunteer it is held against you by supervisors and they make no bones about it. Will say if you don't volunteer it will be reflected in what schedule you get put on and in your annual review.
    Told by supervisors to give 4's or higher on Vital Signs review or don't answer the question at all, no 3's or lower are to be given.
    Almost impossible to use any PTO as weeks are blacked out the week before and the week, after, all holidays.
    All new hires are contractors. Employees that have been there for years do not get any seniority over them in regards to time off or schedules choices.
    The pharmacists who should be held in high regard are treated like crap, some technicians, leads and supervisors treat them terribly. Some supervisors think the pharmacists should take orders from them, not the other way around. Who went to school for 6 or more years getting a PharmD degree?
    If you are not one of the favorites, start looking for a real job, as they will force you out.
    Place is filthy dirty, only clean when VIP's are coming or there is a tour.
    Impossible to advance.
    No pay raises or so minimal it's insulting 10 -15 cents.
    Started a program called BRAVO where one could nominate others for going above and beyond, some just give them back and forth to each other for no reason. Became so bad they almost stopped the program. Yet, supervisors who approve them are not held accountable. When you get enough points to purchase a large screen TV, something is terribly wrong.

    Advice to Management

    Clean house of lower-mid management. Try reading some of the posts on Glassdoor, Consumer Affairs, Indeed, Career Link and other sites. Not only are employees unhappy so are your customers. Complaint after complaint.
    Pharmacists should be running a pharmacy not anyone else.



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