UnitedHealth Group Reviews in Overland Park, KS | Glassdoor

UnitedHealth Group Overland Park Reviews

Updated July 21, 2017
63 reviews

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Overland Park, KS

2.7
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
17 Ratings

63 Employee Reviews

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Pros
  • A colleague once shared 25% of the organization employees work from home (in 766 reviews)

  • You will have an excellent work life balance working here (in 435 reviews)

Cons
More Pros and Cons

  1. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Overland Park, KS
    Former Employee - Customer Service Associate in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    Company giveaways to boost environment

    Cons

    No advancement and not pay as promised after training

    UnitedHealth Group Response

    Mar 17, 2017 – Enterprise Talent Community Manager

    Thank you for your perspective of our organization. Advancement and promotion is considered yearly for our employees and is based off of peer reviews. We wish you the best. Sincerely, Amber Smith... More


  2. Helpful (4)

    "Fulfillment Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fullfilment Technician in Overland Park, KS
    Former Employee - Fullfilment Technician in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    401k matching, HSA, good people except for management

    Cons

    Unorganized management leads to unnecessary overtime requirements. Because of Kansas overtime laws UHG takes advantage and makes you work extra hours without overtime pay anytime there is a holiday. Favortism runs rampant and your tenure earns you nothing in regards to advancement or spot rewards. It is truly a terrible place to work and I wouldn't wish it on my worst enemy.

    Advice to Management

    Take care of your good employees.

  3. Helpful (3)

    "Will never go back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Overland Park, KS
    Former Employee - Customer Service Representative in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    my fellow dept coworkers were my only pro to that company

    Cons

    They dont appreciate employees, they reward people who dont work versus people who work hard, micromanage everything you do, very low pay for the work load you have to do, they dont take issues seriously if an employee has a problem with someone (i.e. sexual harassment, management retaliation)

    Advice to Management

    stop micromanaging every second of the day, need to have an "open door policy" for employees to vent if needed & not feel that they will be retaliated against from management

    UnitedHealth Group Response

    May 5, 2017 – Enterprise Talent Community Manager

    Thank you for your perspective of our organization. I'm sorry you felt you weren't appreciated during your time at UnitedHealth Group. We take seriously any issues our employees bring to our... More


  4. Helpful (1)

    "Lead Cumstomer Service Rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Cumstomer Service Representative in Overland Park, KS
    Current Employee - Lead Cumstomer Service Representative in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    PTO, match up to 6% on 401K plans and fully vested after 1 year, you get to really help people and coworkers are the best.. A lot of people work from their home (after 3 years I have never been approved to though)

    Cons

    Not family friendly. Mandatory overtime in Jan-March every year. You have to meet ridiculous metric to bonus and the more work you do to help the patients the less chance you will get a bonus at all or a good ranking for the shift bids that happen every 3-6 months. So your schedule is always changing unless you cut your calls short or refuse to help people.

    Advice to Management

    Understand that people have families and be a little more flexible with the schedules. you have all these people signed up for overtime so they cancel their day off to come into work just to be sent home an hour later because we are not even busy at all. Work force need to go back to school and learn their job


  5. Helpful (1)

    "Overall Successful & Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits start on your first day, no waiting, which is a major benefit. The insurance was being switched to a tiered plan with HSA when I left. Projects were always team based and typically had lots of great input when brainstorm sessions were held.

    Cons

    When new ideas came to the table the newest employees' ideas were held with little regard. The hours are terrible, however now you can pay your babysitter appropriately when you work an 18 hour day. The department management teams were lacking in cohesive skills. One would know the answer to a question but not want to share. During conference calls the teams were left with bare bones for troubleshooting.

    Advice to Management

    Consider dropping the 'All Or Nothing' team atmosphere, encourage less emphasis on compliance failure and please use Skype- so many of your employees are not fully grasping management concepts.


  6. Helpful (2)

    "Need a paycheck? Want to be unsure of your job performance and future in the company daily? This job is for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacist in Overland Park, KS
    Current Employee - Pharmacist in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than 8 years)

    Pros

    OT is nice, however, being told when you will work it isn't. Free covered parking in bad weather is very nice. You actually have a mandatory lunch break in a nice dining area (bring your own lunch as the cafe prices are high and food mediocre). Free coffee, tea, hot chocolate and hot water. Bathrooms are usually clean, facility has AC and heating.

    Cons

    Micromanagement, unrealistic metrics and goals by which you will you will be evaluated. Pharmacists being supervised and monitored by technician supervisors, not the other way around. Flagrant favoritism by management. You are not a valued professional, you're a number and "if you don't like it there are two colleges of pharmacy within 60 miles, you're replaceable (per a sup to a group of pharmacists, I was there)". Insurance is 3rd tier. I only stay here for PTO and I'll retire in 5yrs. Avoid this pharmacist job unless your family's starving.

    Advice to Management

    You won't listen anyway. Put value and action in pharmacist satisfaction surveys and start correcting the disconnect that currently exists. Stop lumping us in with CSA's, technicians and other non-professionals. We spent 6 years in college because we choose to, pharmacy isn't a transient job to us. We truly care about the patients we serve, but your emphasis of pure production numbers doesn't allow us that leeway if we want to remain employeed.


  7. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Clinical Administrative Coordinator in Overland Park, KS
    Current Employee - Senior Clinical Administrative Coordinator in Overland Park, KS
    Recommends
    Positive Outlook

    I have been working at UnitedHealth Group full-time

    Pros

    *Tuition Reimbursement ($5,250 Annually)
    *Competitive Compensation
    *Increased PTO with tenure
    *Innovative

    Cons

    *High Deductible Medical Insurance Plans
    *Difficult to attain growth opportunities internally

    Advice to Management

    Create opportunities to advance internally; No preference given to current employees.

  8. Helpful (3)

    "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits start ASAP also PTO weekly

    Cons

    Does not like to reward their employees. Or pay them well


  9. Helpful (1)

    "Professional Work Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Advocate in Overland Park, KS
    Former Employee - Customer Service Advocate in Overland Park, KS

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    Fun, Helpful, Loving, Compassionate, Trustworthy Coworkers. Best Training Staff By Far, They Will Lead You To Success With Their Techniques!

    Cons

    Scheduling Is Based Off Of Your Metrics, Unfortunately If You Have Small Children And Need A Morning Shift From Monday Through Friday It Will Most Likely NOT Happen.

    Advice to Management

    Unexpected Things In Life Always Happen On A Daily Basis, I Would Suggest A Better Understand Of Your Day To Day People That Work Under You.


  10. Helpful (1)

    "Pharmacy Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Overland Park, KS
    Current Employee - Pharmacy Technician in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (More than 8 years)

    Pros

    Cause the pharmacist care about the customers and the pharmacy techs come together as a team. What a great place to work.

    Cons

    Not enough notice in schedule changes

    Advice to Management

    Better pay, and communication and putting there self's out there being transparent. To know the employees on a personal level individually.


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