UnitedHealth Group Reviews in Phoenix, AZ | Glassdoor

UnitedHealth Group Phoenix Reviews

Updated November 21, 2017
102 reviews

Filter

Filter

Phoenix, AZ

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Dave Wichmann
2 Ratings

102 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "Clinical Business Analyst Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Clinical Business Analyst in Phoenix, AZ
    Current Employee - Senior Clinical Business Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Pros

    Great staff, fantastic culture, good pay, opportunity for growth, a rewarding position with good benefits and solid company

    Cons

    I cannot really think of any immediate cons, other than location of a facility to work at, working telecommute is the option of choice.


  2. Helpful (3)

    "Provider Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Provider Service Representative in Phoenix, AZ
    Current Employee - Provider Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    For a call center environment its great because you're speaking with providers that work in doctors offices so there is a mutual respect. Very reasonable and achievable goals . Great bonuses and decent pay. I started at 15.15 hr. Easiest call center job I've ever had.

    Cons

    They just recently changed their sick time to where you are able to miss 1-2 consecutive days and if you have PTO it counts as a sick day. If you are sick for 1-2 days and you don't have PTO it counts as an occurrence. It used to be every missed consecutive day 1-5 counts as an occurrence. If you have more than 4 occurrences you are put on what is called a cap. A cap you can not move up/work for another department, you don't get raises or bonuses. An occurrence is removed a year from the time you missed that day/received it. Other cons are speaking with what we call 3rd party callers with 20 plus claims. Some 3rd party callers are very hard to understand. This is a con because the add time to your AHT and your AHT is one factor used to get bonuses.

    Advice to Management

    Some supervisors are great (My Supervisor). Others are not willing to help or push their agents to achieve more and to move up within the company. I feel there should be more supervisors that are willing to help their agents.

    UnitedHealth Group Response

    Nov 8, 2017 – Enterprise Talent Community Manager

    Thank you for your review! I recommend you share your experience with your manager or HR department so they can address your concerns appropriately. They can be reached at: 1-800-561-0861. Sincerely... More

  3. "IT Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Phoenix, AZ
    Current Employee - IT Project Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    Good benefits and good people

    Cons

    lack of process and managers are not good people managers but more excellent technical leads


  4. Helpful (2)

    "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Advocate in Phoenix, AZ
    Former Employee - Member Advocate in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at UnitedHealth Group (More than 3 years)

    Pros

    Competitive pay, paid holidays, good hours depending on department

    Cons

    Benefits, ironically enough, although the company was great as whole, some individuals were on a power trip

    Advice to Management

    Use your heart just a tad bit more


  5. "Work Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registration Associate in Phoenix, AZ
    Former Employee - Registration Associate in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    UnitedHealthGroup has great benefits and allows plenty of opportunities to make extra income by working overtime if desired.

    Cons

    UnitedHealthGroup is a global company and so they do not have Personnel staff at all sites. It would be great to have an on-site representative in case employees have any issues, they can deal with someone face to face as opposed to via email.

    Advice to Management

    Look into providing on-site support.

    UnitedHealth Group Response

    Nov 9, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your thoughts. I'm glad you were able to enjoy a few benefits UnitedHealth Group offers. I'm sorry you feel the support isn't available to all employees. As you mentioned we do... More


  6. Helpful (3)

    "Sr Physician Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Physician Advocate in Phoenix, AZ
    Former Employee - Senior Physician Advocate in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 3 years)

    Pros

    Great company to work for including awesome benefits

    Cons

    Management was the worst, you didn't have a chance to survive if you didn't utilize any brown nose abilities.

    Advice to Management

    Take the time to fully train new employees initially. Everyone is busy but training will go further for both the employee and the providers.

    UnitedHealth Group Response

    Oct 12, 2017 – Enterprise Talent Community Manager

    Thank you for your perspective. I'm sorry you felt the training was not sufficient. There are a lot of online tools available to all employees to help you learn and grow during your time at... More


  7. Helpful (3)

    "PCRS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pcrs in Phoenix, AZ
    Former Employee - Pcrs in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time (More than 8 years)

    Pros

    Big company with big opportunies

    Cons

    BAD benefits that cost you an arm & a leg, micromanagement, toxic managers who use fear and intimation as a management method

    Advice to Management

    Do right by your employees

    UnitedHealth Group Response

    Oct 23, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your feedback. Having a good relationship with your manager is extremely important to the growth of a career. I would encourage you to share your concerns with our HR... More

  8. Helpful (7)

    "Worst company I've ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UnitedHealth Group full-time (More than 3 years)

    Pros

    Working at home. That is all.

    Cons

    Promotion system is broken. They only promote the same group of high school friends that love drama. Bosses have had no training and have no idea how to communicate with employees. HR always has the supervisors back.

    Advice to Management

    Train when you promote. Stop promoting toxic bosses. There is a reason uhc lost the contract, toxic work environments are contagious.

    UnitedHealth Group Response

    Sep 20, 2017 – Enterprise Talent Community Manager

    Thank you for your feedback about your experience working at UnitedHealth Group. Integrity is an integral part of our business practices, including our hiring processes. You can also contact HR... More


  9. "An outstanding company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephonic Case Manager in Phoenix, AZ
    Former Employee - Telephonic Case Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    The opportunity for growth is possible. The health care plan is affordable.

    Cons

    Training could be better. Communication between team lead and their staff could be a little better.

    Advice to Management

    Lead by example.


  10. "Overview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Phoenix, AZ
    Current Employee - Systems Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    A really good knowledge sharing foundation and learning base. Very professional environment

    Cons

    The telecommute option is difficult to attain

    UnitedHealth Group Response

    Mar 2, 2017 – Enterprise Talent Community Manager

    Thank you for your review. Telecommuting doesn't work out for everyone, but it's a great benefit for many. I would suggest discussing options with your manager and find other ways to grow in your... More


Showing 102 of 6,638 reviews
Reset Filters