UnitedHealth Group Reviews in Phoenix, AZ | Glassdoor

UnitedHealth Group Phoenix Reviews

Updated March 10, 2017
94 reviews

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Phoenix, AZ

3.2
Star Star Star Star Star
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
29 Ratings

94 Employee Reviews

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  1. "An outstanding company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephonic Case Manager in Phoenix, AZ
    Former Employee - Telephonic Case Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    The opportunity for growth is possible. The health care plan is affordable.

    Cons

    Training could be better. Communication between team lead and their staff could be a little better.

    Advice to Management

    Lead by example.


  2. "three stars"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    most of the managers that i've come across are awesome. i've had some wonderful opportunities to visit other states and to meet other team members in those states. (i've worked for UHC for three years).

    Cons

    where to begin. i'm lucky that i have the option to have a flexible schedule but most don't. the benefits are expensive when you think that we work for the company that provides said benefits. depending on what state you work in depends on job growth. not much advancements in my state. just a very cold sterile enviroment. no face to face time with team members as you are all hiding behind 5 foot tall cubicles (yes its a cube farm) working

    Advice to Management

    continue to be awesome, continue to listen to your employees....get rid of metrics because textbook numbers don't match up to real time calls (whether its a member or provider)

    UnitedHealth Group Response

    Mar 17, 2017 – Enterprise Talent Community Manager

    Thank you for your review. I'm glad you're enjoying your work and have met some great people at UnitedHealth Group. I'm sorry you feel the work environment is cold. I would recommend reaching out the ... More


  3. "Overview"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Phoenix, AZ
    Current Employee - Systems Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    A really good knowledge sharing foundation and learning base. Very professional environment

    Cons

    The telecommute option is difficult to attain

    UnitedHealth Group Response

    Mar 2, 2017 – Enterprise Talent Community Manager

    Thank you for your review. Telecommuting doesn't work out for everyone, but it's a great benefit for many. I would suggest discussing options with your manager and find other ways to grow in your ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    Working with knowledgeable and professional associates everyday

    Cons

    Realignments occur occassionally which can be challenging

    Advice to Management

    Ensure senior leadership lives the values

    UnitedHealth Group Response

    Feb 6, 2017 – Enterprise Talent Community Manager

    I appreciate you taking the time to write a review. Our core values are of upmost importance to our mission and goal as a company and I agree, our leadership should be living our values everyday ... More


  6. "Workforce Management Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    Telecommuting available
    The ability to transition into multiple areas within the same company

    Cons

    HR is vary vague and has too many grey areas
    Healthcare benefits

    UnitedHealth Group Response

    Feb 2, 2017 – Enterprise Talent Community Manager

    Thank you for your review. I'm glad you're enjoying the telecommuting option that's available to some employees at UnitedHealth Group. I would suggest discussing your HR challenges with your manager ... More


  7. "Excellent employer and opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent benefits, caring management staff, easy to move up with company.

    Cons

    HR process was long and hard to reach recruiter with questions

    UnitedHealth Group Response

    Jan 19, 2017 – Enterprise Talent Community Manager

    Thank for your response, yes, our hiring process can be long, but we do offer recruiter chat every week for applicants to speak to recruiters via mobile or desktop chat on our careers website. Sarah ... More


  8. "LPN Community Health Worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Health Worker in Phoenix, AZ
    Current Employee - Community Health Worker in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    Great culture, value, truly cares about their members and employees.

    Cons

    There is no downside. Awesome place to work!

    UnitedHealth Group Response

    Jan 12, 2017 – Enterprise Talent Community Manager

    Thank you for your great review! - Amber Smith, Talent Community Manager, UnitedHealth Group


  9. Helpful (1)

    "Authorization and Referrals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Authorization and Referral Coordinator in Phoenix, AZ
    Current Employee - Authorization and Referral Coordinator in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    Good benefits (employer deposits money into HSA), lots of advancement/career opportunities

    Cons

    Systems and technology could be better

    UnitedHealth Group Response

    Jan 19, 2017 – Enterprise Talent Community Manager

    Thank you for reviewing the company. I'm glad you're able to enjoy some great benefits that UnitedHealth Group offers. There are additional ways to grow and advance your career at HRDirect ... More


  10. Helpful (8)

    "OptumCare Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Trainer in Phoenix, AZ
    Current Employee - Senior Trainer in Phoenix, AZ
    Recommends
    Positive Outlook

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    *Huge corporation with lots or room to move around
    *High Growth rate
    *Excellent Benefits
    *Paid Time off

    Cons

    *Very corporate
    *May get push-back for thinking outside the box

    Advice to Management

    People do not quit companies, they quit bosses. Be amiable and respectful. Show an interest in your employees.

    UnitedHealth Group Response

    Aug 12, 2016 – Enterprise Talent Community Manager

    Thanks for your feedback! We hope to have you on our team for many years to come! If you have any concerns you feel should be addressed, please do not hesitate to reach out to your manager or HR ... More


  11. Helpful (1)

    "Optumcare in phx az"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advocate in Phoenix, AZ
    Current Employee - Customer Service Advocate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    There is not a limit on call handle time. Being able to meet with members face to face.

    Cons

    Sadly, Optumcare is no longer what it use to be when it was formerly Lifeprint. Leadership is more concerned about "new business " and "growing " when they can not even fix the issues that they have right now. Sadly, the Service Advocates and most importantly the members are taking the toll. The service advocates do not have the time to call the members back to help them because they are hounded to get back on the phone and take a call. This is someone's health, a serious issue, and meeting there numbers has become more important. Also, in order to move up, you will need to be a very good friend, family member, or dating someone in leadership. The quality team is never on the same page and base your call off what they would have done.

    Advice to Management

    You have lost some really good advocates because of favoritism. Instead of promoting friends, try looking at the UES/quality scores of potential candidates, and also who the SA's go to for support. Take care of your good employees that show up and go above and beyond to help our members instead of just finding any person to fill a seat. This is someone's health, there life!! Growth is great but if the members are not being taken care of then eventually, Optum will no longer have a great reputation.

    UnitedHealth Group Response

    Oct 3, 2016 – Enterprise Talent Community Manager

    Thank you for giving such honest feedback about your experience at UnitedHealth Group. We have been growing a fast rate over the past few years and I believe it is fair to say we have had some ... More


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