UnitedHealth Group Reviews | Glassdoor

UnitedHealth Group Reviews

Updated November 16, 2017
3,867 reviews

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3.5
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Dave Wichmann
25 Ratings

3,867 Employee Reviews

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  1. Helpful (475)

    "Very heads-down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Eden Prairie, MN
    Current Employee - IT Project Manager in Eden Prairie, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group (Less than a year)

    Pros

    I will preface this review with a statement you need to heed when reading this review as well as any reviews for this company -- "It depends on your area."

    This is a GIGANTIC company and YMMV depending on your group. Keep that in mind when reading.

    Anyway, I've been here only 6 months, but I think I have enough of a feel for Optum to write a review.

    The positives:
    Great work/life balance: I never have to stay late, work on weekends, etc. I get 23 vacation days and my manager encourages me to use them AND completely unplug while away.

    Beautiful office: I work at the new Optum office in Eden Prairie. Building is modern and comfortable. Full size gym and locker room, and workout classes. Great parking ramp with a skyway so you never need to go outside in the rain or snow!

    Work from home: VERY progressive with WFH! I can work from wherever I want. if I want to WFH one day, I can. If I want to WFH the whole week, I can do that, too. No one questions you.

    Total autonomy

    No drama: This is a very heads down place! I can't stress that enough. No one socializes with each other -- most of the time, you never even talk to your cube neighbors (because they're probably working from home). This is a positive for me though -- after working in some high drama offices, this is a refreshing change.

    All meetings are over webex: Great news if you hate in-person meetings like I do -- because there are very few! In the 6 months I've been here, I've had 4 in person meetings. This is also a con because you never meet your coworkers - read the con list for more info.

    30 minute "best practice" meeting times: You will not get invited to 2+ hour meetings, ever. Nearly all meetings are only 30 minutes. You might have the one-off meeting that's an hour, but it's rare.

    Good, standardized PM practices. But some of the documentation requirements are too rigid and can slow progress down. Our group is trying to move to 100% agile. Slowly.... All of my projects so far have been waterfall SDLC. Although as a new person, it would help to have a PM to shadow on some of these documentation/audit practices. I've had to learn as I go.

    - Great cafeteria with cheap prices. I can get a lunch here cheaper than I can bring it from home.

    -Very engaging training classes!!! All training classes are over LearnSource (i.e. your computer) but the videos are well done and entertaining.

    Cons

    -Building seems empty because so many people WFH. It's almost kind of...sad. Such a nice building but no one is there.

    -Internet explorer is the browser of choice. Yuck. You have to have special permissions to download Google Chrome or Firefox on your computer.

    -If you like socializing with your coworkers, this is NOT a place for you! I can't stress that enough!! You will NOT meet your new BFF here. Everyone is very heads-down and focused on work -- no one chit chats about football or True Detective! You will not have coworkers stopping by your desk (to chat about a TV show OR to even chat about work). Most of my days, I don't talk to anyone in person. It's kind of depressing -- and I'm an introvert! There are no happy hours, social events outside of work, etc (this is a positive for me because I hate that stuff).

    -Lots of contractors. Not that it's a bad thing - I've had great experiences with the PM contractors. They obviously don't last as long as the employees, and there's more contractor PMs than employee PMs.

    -Difficult, as a new person, to know "who's who." There is no face-to-face meetings, so as a PM, it's tough to know who does what, since there's no face to put with the name. I struggle with this a lot, as I'm not used to this extreme of a "remote" workforce!

    -No wifi for your phone. Wifi is only available for visitors and you must have a user name and password.

    -Nearly all social media websites are blocked. Not really a con, but something you might want to know. You won't be browsing facebook at work!

    -LOTS of meetings. Sure, the meetings aren't in person, they're over Webex, but you will have a LOT of them.

    -Some "know-it-all" ego-driven coworkers, especially on the tech side. But this is typical of IT in general. I've witnessed this at every org in which I've worked.

    Advice to Management

    Get some org charts!

    UnitedHealth Group Response

    Sep 12, 2016 – Enterprise Talent Community Manager

    Thank you for your thorough review! Yes, UnitedHealth Group is a hard-working company, but we also strive for work-life flexibility by having telecommute positions and work from home options. I'm... More


  2. "Appeals Rep"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group (More than a year)

    Pros

    It is a steady job to have.

    Cons

    Little forward mobility unless in management.

    Advice to Management

    Lower level employees should be paid more.

  3. "RN Case Manager"

    StarStarStarStarStar
    Current Employee - RN Case Manager
    Current Employee - RN Case Manager
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    Helping the Members with services

    Cons

    Loss of position due to contract ending


  4. Helpful (2)

    "Provider Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Provider Service Representative in Phoenix, AZ
    Current Employee - Provider Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    For a call center environment its great because you're speaking with providers that work in doctors offices so there is a mutual respect. Very reasonable and achievable goals . Great bonuses and decent pay. I started at 15.15 hr. Easiest call center job I've ever had.

    Cons

    They just recently changed their sick time to where you are able to miss 1-2 consecutive days and if you have PTO it counts as a sick day. If you are sick for 1-2 days and you don't have PTO it counts as an occurrence. It used to be every missed consecutive day 1-5 counts as an occurrence. If you have more than 4 occurrences you are put on what is called a cap. A cap you can not move up/work for another department, you don't get raises or bonuses. An occurrence is removed a year from the time you missed that day/received it. Other cons are speaking with what we call 3rd party callers with 20 plus claims. Some 3rd party callers are very hard to understand. This is a con because the add time to your AHT and your AHT is one factor used to get bonuses.

    Advice to Management

    Some supervisors are great (My Supervisor). Others are not willing to help or push their agents to achieve more and to move up within the company. I feel there should be more supervisors that are willing to help their agents.

    UnitedHealth Group Response

    Nov 8, 2017 – Enterprise Talent Community Manager

    Thank you for your review! I recommend you share your experience with your manager or HR department so they can address your concerns appropriately. They can be reached at: 1-800-561-0861. Sincerely... More


  5. "Lots of opportunity to advance , endless opportunities to pivot and change departments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Contract Manager in New York, NY
    Current Employee - Senior Network Contract Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    Stock purchase program is generous , PTO is better than most . Great training modules offered. Company will continue to grow .

    Cons

    Human Resources restrictions , limited office space . Overall , tremendous employer , highly successful organization . Company needs more in person interaction between employees

    Advice to Management

    Please improve the tuition assistance program .

    UnitedHealth Group Response

    Nov 13, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your experience. I would highly recommend keeping and open line of communication with your manager about some of these issues. Also, feel free to share your concerns with our HR... More


  6. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in New York, NY
    Current Contractor - Anonymous Contractor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group as a contractor (More than a year)

    Pros

    The organization's culture is all about caring, respect, and dignity. By far the organization believes in giving everyone a chance to shine, and helping each other to achieve goals aligned with the organization's mission statement and code of ethics. The organization gives Grade A training and Grade A tools, that enables everyone to achieve their goals with accuracy and precision.

    Cons

    None to my knowledge. Still thinking, nothing.

    Advice to Management

    Keep doing what you are doing, you are hands down number 1 in my book.


  7. "Claims Adjuster"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time

    Pros

    Great paying company around here

    Cons

    Alot of stress put on employees

  8. "Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Workforce Management Analyst in Green Bay, WI
    Current Employee - Senior Workforce Management Analyst in Green Bay, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    Plenty of work, never sitting idle. Lots of different segments working together to complete the various leadership goals throughout each selling season.

    Cons

    Slow approval and integration of requested needs for positions and parts of the business. Hard for leadership to stick to a decision.

    Advice to Management

    Please follow through on helping your employees achieve the goals they set out with your guidance.

    UnitedHealth Group Response

    Nov 13, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your experience, this is very insightful. I would encourage you to keep an open line of communication with your managers about ways to optimize the integration and approval... More


  9. "Very great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in San Antonio, TX
    Current Employee - Customer Service Supervisor in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Pros

    Great environment and very fair employer. They are really focused on balancing work life and home life, and provide plenty of opportunities to work from home. Actually, a lot of their departments push for you to work from home, but it isn’t mandatory. So, if you’re the type that would benefit from working from home, or just would rather work at home just because it’s convenient, then I would recommend UHC.

    Besides the opportunities to work from home, they really have competitive pay. They also offer bonuses that I think are really generous, especially if you’ve had a great month/quarter. I enjoy working for this company and I would definitely recommend UHC as a great place to start a career.

    Cons

    The only thing that I think could be better are the health benefits. They do offer some okay low deductible plans, but it could always be better.


  10. Helpful (2)

    "Infusion Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Specialty Home Infusion Nurse in Eagleville, PA
    Current Employee - RN Specialty Home Infusion Nurse in Eagleville, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group part-time (Less than a year)

    Pros

    Great company, great benefits, great patients, autonomous work, supportive management. There are numerous opportunities to learn and apply the acquired knowledge.

    Cons

    No cons to speak of. I work remotely and enjoy the autonomy that self scheduling provides me with. Management is always accessible but they aren't hover boards. They allow me to do my best work and service the patients without micromanagement.

    Advice to Management

    None to speak of, I have one of the best managers that I have ever had in my career at this company. They have wonderful talent in all of the right positions in the area that I am currently in.

    UnitedHealth Group Response

    Nov 8, 2017 – Enterprise Talent Community Manager

    Thank you for your review! I agree with you that UnitedHealth Group is a hard-working company, but I love that they promote work-life flexibility by having telecommute positions and work from home... More


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