UnitedHealth Group Reviews | Glassdoor

UnitedHealth Group Reviews

Updated May 22, 2017
1,015 reviews

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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
349 Ratings

1,015 Employee Reviews

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  1. "There is no work life balance here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Project Manager in Eden Prairie, MN
    Current Employee - Senior Technical Project Manager in Eden Prairie, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    The employee stock purchase plan. It goes in 6 month periods. You can invest as little as 1% or up to 10% of your salary.

    Cons

    Management doesn't care about your work/life balance after they convert you from a contractor to employee after 6 months. As a contractor, they make it seem great and that they are very accommodating. Day 1 after becoming an employee I was consistently working 60-70 hour work weeks and weekends.

    Advice to Management

    Listen to your employees. You've hired us for our experience and knowledge, now get out of the way for me to do my job.


  2. Helpful (2)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Eden Prairie, MN
    Current Employee - Business Analyst in Eden Prairie, MN
    Doesn't Recommend
    Positive Outlook

    I have been working at UnitedHealth Group full-time

    Pros

    Work from home, nice coworkers, flexible hours, lots of PTO

    Cons

    Raises are less than 2%, bonuses are a joke, benefits are high deductible and low coverage, no room for career advancement, large work loads

    Advice to Management

    Pay employees what they are worth and give us decent benefits. I can't afford to take my child to the doctor.


  3. Helpful (1)

    "Customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Concord, NC
    Current Employee - Customer Service Representative in Concord, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    There is nothing good about this job.

    Cons

    Not flexible with schedule, workload, no support, bad training.


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  5. Helpful (1)

    "Project Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Coordinator in Cypress, CA
    Former Contractor - Project Coordinator in Cypress, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UnitedHealth Group as a contractor (Less than a year)

    Pros

    The company is doing well. Growing.

    Cons

    Poor management and not very organized.

    Advice to Management

    Take management classes.


  6. Helpful (2)

    "I'd give zero stars for them"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Kingston, NY
    Former Employee - Customer Service Representative in Kingston, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UnitedHealth Group full-time (More than 8 years)

    Pros

    can work from home, IF you meet their "requirements" which change frequently

    Cons

    no communication, constant quality changes preventing anyone from getting a bonus, recognition is a bag of candy and a made up certificate. managers change, supervisors change, the place is a miasma of incompetence and boot licking frightened employees.

    Advice to Management

    Take time to know your employees instead of BAing them. if they have problems with equipment FIX it instead of tapping their phones to see if they are the cause. And they will...it's NOT "calls recorded..." those phones are tapped to see who and how your calls are ending ...and they won't bother to give you a warning either. No real "work life balance" overtime is seldom paid but comp time is given IF you again meet requirements. Raises are per manager whim, after three years you get a 5 cent increase... No chance for advancement unless one is the "managers friend", the call center is in the process of moving to the Philippines, and frankly, I hope they do...they stink like the durian that grows there.


  7. Helpful (1)

    "No growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Administrative Coordinator in Houston, TX
    Former Employee - Clinical Administrative Coordinator in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    Great teamwork. Good employee events.

    Cons

    Lousy health insurance. Premiums are too high. No job growth in spite of how much education you have whether it is a PhD or MBA. You take Learn Source classes and tell management you want growth but it doesn't happen. Number one complaint of employees. There are MANY employees who they have kept stuck. A known fact.

    Advice to Management

    Appreciate hard working employees with degrees!

    UnitedHealth Group Response

    May 19, 2017 – Enterprise Talent Community Manager

    I am sorry that you feel there is no job growth, as it is part of culture to encourage employees to develop their own career path, take advantage of the resources we have on the career development ... More


  8. Helpful (3)

    "Unstable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in San Antonio, TX
    Former Employee - CSA in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    It's a paycheck that comes every two weeks. There are work from home opportunities

    Cons

    Company will keep information from you until the last minute
    Managers are unprofessional and rude. They play favorites and will fail your call audits because of how they feel versus what you actually did
    Micromanaging

    Advice to Management

    Find people that can actually manage without putting their personal feelings in the mix.


  9. Helpful (1)

    "Project Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Project Coordinator in Eden Prairie, MN
    Current Contractor - Project Coordinator in Eden Prairie, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group as a contractor (Less than a year)

    Pros

    + You might have one nice manager
    + Potential for Full Time

    +/- Probably something that resembles career growth if you get FTE.
    +/- DEPENDING ON POSITION you may not get OT opportunities

    Cons

    - You might have 3+ not very good managers
    - Withheld a tremendous amount of information to project coordinators (pertaining to the project AND pertaining to our future employment)
    - Unbelievable amount of internal politics
    - OptumInsight is being sued. This was covered in a NYT article.
    - All of the Project Coordinators felt we were looked down upon despite being the ones who represent the company to clients
    - Middle managers ONLY use negative reinforcement and fear

    Advice to Management

    Middle managers need to take ethics and business communication courses.


  10. Helpful (2)

    "Hostile Leadership at OptumRx"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Costa Mesa, CA
    Current Employee - Supervisor in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Pros

    It's a paycheck. Nothing more.

    Cons

    The leadership within PA at a VP and Director level is better suited to tame lions or perhaps clean their cages rather than lead people. They have created an entire division where they demonstrate skills that welcome bullying, encourages we dress-down people in a group settings, demeans supervisors and managers and outwardly pronounces that we do not care about our staff - in any way, shape or form! They are simply the most ill-equipped, incompetent people in leadership roles in this entire organization!

    Advice to Management

    Are you so blind that you an't even see the daily abuse taking place? Your PA division is failing because it has totally incompetent bullies in key roles who have alienated an entire division! The "parent" needs to rid itself of its incompetence to get a different performance result. The current bully-approaches are unacceptable.

    UnitedHealth Group Response

    May 4, 2017 – Enterprise Talent Community Manager

    Thank you for reaching out and sharing your experience. I would suggest that you reach out to HR direct and share your concerns immediately so they can be appropriately addressed. 1-800-561-0861 from ... More


  11. Helpful (2)

    "Not a Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Minneapolis, MN
    Current Employee - Project Manager in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    -Work at Home
    -Good colleagues to work with, however, senior management puts barriers on everything

    Cons

    -Largest healthcare carrier in the country and WORST healthcare insurance and costs
    -Only bottom line matters
    -They preach their values, but they dont practice them

    Advice to Management

    Pay attention to your Vital Signs employee engagement. There a lot of talk around it, but no action. This is a huge contributor to why your NPS scores are so low, there's a direct correlation between employee engagement and NPS.

    UnitedHealth Group Response

    May 3, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your feedback about UnitedHealth Group. We take into account all the comments provided. Please remember you can also let your voice be heard via HR Direct. Alyssa Haak, Talent ... More


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