UnitedHealth Group Reviews | Glassdoor

UnitedHealth Group Reviews

Updated April 28, 2017
5,724 reviews

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Full-time Part-time

3.2
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
2,006 Ratings

5,724 Employee Reviews

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  1. Featured Review

    Helpful (10)

    "Excellent Company With Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Billing Analyst in Harlingen, TX
    Former Employee - Senior Billing Analyst in Harlingen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    Great schedule, exciting work, great people, good place to learn and grow.

    Cons

    Honestly, I enjoyed the experience so much, I'd go back again forever if my position still existed, I would be there.

    Advice to Management

    Keep up the good work. Every manager I ever encountered was awesome.

    UnitedHealth Group Response

    Oct 28, 2016 – Enterprise Talent Community Manager

    Thank you so much for your feedback! I am so glad to hear that your experience at UnitedHealth Group was enjoyable! Sincerely, Erika Cassidy, Talent Community Manager, UnitedHealth Group


  2. Helpful (1)

    "The Gray Area of Quid Pro Quo"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Services in Minnetonka, MN
    Former Employee - Support Services in Minnetonka, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The best reasons for working at Ingenix are the opportunities to meet skilled and educated individuals that you wouldn't usually have much contact with if the company was larger.

    Cons

    On the flip-side of the best reasons would be the people who joined the ranks because they were/are buddies with the boss or they share an alternative lifestyle or they give good hairstyling tips. The worst offenders are the people who have been with the company for a few years but back-stab if they think you are going to get something more from the company than they did. The employers are too impressed with titles and grade levels rather than checking on whether the individual has really risen to that status. A more thorough background check needs to be done to check the credentials of the people holding investigator jobs. Just because someone claims to have 30 years of experience, does not necessarily mean they are any good at the job it just indicates they are complacent and found an comfortable job niche.

    Advice to Management

    Pay attention to who you have doing this type of work. Do a spot audit on supervisors, managers, and the actual employees and check to see if they are really credentialed or are blowing smoke. Do a real background check and actually review if you should be laying claim to having the best and the brightest when you really should be saying you've got mediocre and just plan lucky individuals.


  3. Helpful (4)

    "Get experience, then leave"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minnetonka, MN
    Former Employee - Anonymous Employee in Minnetonka, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Chance to get experience at the largest health insurer

    Cons

    very high turnover of upper and middle management
    insincere communication

    Advice to Management

    Stick with a strategy longer than 4 to 6 months


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  5. Helpful (6)

    "Go Elsewhere, if you Want to be Appreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Kingston, NY
    Current Employee - Customer Care Professional in Kingston, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They are hiring...ALL the time.

    Cons

    Threats on attendance, will terminate employment if you miss ONE day, pay is lower than other HC insurers, health care ben is horrendous, no sick benefits and a $2200 deductable each year. There is no communication by employers, favorites are played by others. Even the technology tools meant to make UNH "paperless'" do not work on a daily basis. Rather than fix them, their IT dept just rolls out something "new" that totally screws up everything.

    Advice to Management

    Listen to your employees, then DO something. Don't give the same ' well, it's been that way for a long time", "they will never get that fixed"...and other bloviated drivel of excuses to cover the poor performance rep UHC gets. The employees are trying their best, but it is disheartening when managers are on them to get people off the phones in under five minutes, to show up everyday, including when sick, and offer no oportunities for growth unless you do just that. You could be the best CSR, but if you are out one sick ONE day, there is a warning, or you just get fired. You call us "important" to the companie's future, but your CEO send out letters saying how badly UHC is doing and threaten layoffs. It is any wonder why people are fleeing?


  6. Helpful (5)

    "United Healthcare SUCKS"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electronic Eligibility Analyst in Duluth, MN
    Current Employee - Electronic Eligibility Analyst in Duluth, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Lots of vacation time for those who have been there a long time.

    Cons

    HORRIBLE benefits. We are an insurance company, what gives here?

    Advice to Management

    Let's get free insurance/healthcare which is the best insurance and costs me nothing, my god, it's what we do!!


  7. Helpful (4)

    "Cold work atmosphere. Employees are not valued."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Architect in Minneapolis, MN
    Current Employee - Senior Architect in Minneapolis, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    UHC has flexible schedules for my job position. There are opportunities to progress through a number of job positions. Potentially good opportunities for international workers or those interested in transferring to other locations because UHC has a number of locations across the United States. It could be easy to stay under the radar of some management and get by with doing little work, depending on position. Many meetings are held over the phone and/or Internet, so working from home is an option for some positions. If you just want a paycheck, UHC may not be a bad place to work.

    Cons

    Poor communication within and between teams at UHC. Information is hard to find. There is little face to face interaction since most meetings are held over the phone, including meetings between teams in the same physical location. There are many little messages that people are not valued at UHC. The primary focus appears to be performance as a company. Although there are efforts to change the culture of UHC, it will take years for this to be effective. Health insurance for employees is more complicated and includes less coverage for employees. Do not expect a warm atmosphere or any team building activities.

    Advice to Management

    Emphasize the importance of your employees; they are your first customers. Make them more than satisfied


  8. Helpful (5)

    "Unless you are really desperate for employment, go look elsewhere."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Basking Ridge, NJ
    Current Employee - Anonymous Employee in Basking Ridge, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    You get a paycheck and health care benefits.

    Cons

    No respect from management. Instead they like you to feel unworthy of your paycheck.
    Bad performance reviews and no promotions unless you kiss butt.
    The pleasure of working weekends, nights and holidays on a regular basis with no compensation (money or paid time off).
    Impossible project deadlines.
    Between the negative management and the mostly 7-day work week due to short project cycles the stress level is extremely high.

    Advice to Management

    Quit.
    Every year the lower level employees give feedback on the upper management. The results are posted, people talk, then nothing happens. The place needs a good cleaning out.


  9. Helpful (2)

    "They think they are a technology company, but fall down on the basics of software development."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Waltham, MA
    Current Employee - Engineer in Waltham, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    In my area there are opportunities to learn new technologies. Because of the association with United Health Care they do have access to significant resources when purchasing technology.There are some very intelligent people that are leaders in their particular fields.

    Cons

    they are owned by United Health Care which has the some of the worst health care ever experienced. Ingenix unfortunately is stuck with UHC health care, which has huge deductibles and is not friendly to families. UHC is not a technology company, but pushes their technology standards down onto Ingenix when they really are two very different companies with vastly differing needs.
    Ingenix does a lot of software development, but for some reason can't seem to get the processes down. Methodologies that have been used for decades by other software development companies are either non-existent or are still being "discovered" at Ingenix.

    Advice to Management

    Push to get off UHG health care. If you are technology company you need to offer better benefits to compete. Get some managers who know how software development works from beginning to end. There are people in the company who know the best way to develop software, but they don't seem to be the ones in Product Management positions...find out who they are and listen to them!


  10. Helpful (8)

    "Carrying the company shouldn't be a burden for employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in San Francisco, CA
    Current Employee - Data Analyst in San Francisco, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    People are intent on doing their job.

    Cons

    There is absolutely no concern for the employee:
    *There has been a constant and palpable sense of fear (for years) that -- regardless of the market, no matter how skilled or vital you are -- unless you are upper managment, you will lose your job for no good reason.
    *How can employees sell the company, if their benefits are worse than those being provided to the member who is complaining?
    *There is absolutely no room for advancement. Managers make it difficult for internal candidates to transfer to other roles, because it is near impossible to have another req approved for a replacement FTE. Often reqs are so specific, that external candidates are over/under qualified, and move on quickly. Promotions rarely, if ever, occur without an internal hiring.
    *Compensation is well below what the company defines for itself as market competitive. Often, individuals are below 25% penetration by the company's own scales. Sometimes it is a negative penetration, and employees are being paid at a grade level lower.
    *Individuals, though dedicated, are territorial. Internal customers do not act like they are part of the same organization, and will not work with other areas cooperatively.
    *There is an ever-mounting workload, with ever-fewer people and resources to get the work done.
    *There is no formal training at all.
    *Human Resources (with the exceptions of higher-level functions, like mediation, company events, etc) is all outsourced. It is only possible to ask questions remotely (phone/email), it is not possible to receive anything in writing confirming what you have been told, beyond what has been posted to the intranet. Often, the outsourced company will send employees to the intranet, without knowing where or if that specific information is available.

    Advice to Management

    Make your employees happy. Compensation, work-life arrangement/benefits, advancement/education ... these are the things you should be focusing on in order to move forward.


  11. Helpful (4)

    "I am not just another disgruntled employee, but rather an intelligent person with an objective review."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medicare Advantage Sales Agent in Green Bay, WI
    Current Employee - Medicare Advantage Sales Agent in Green Bay, WI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you just need a job, you can make enough to make ends meet.

    Cons

    Micromanagement, lack of communication between departments, lack of communication between management/corporate and the little people, smart at finding new ways to screw you over and keep commissions, unfair/unlawful business practices, poor decision-making from corporate/upper management, total disregard for well-being of employees, hires many employees lacking job skills/people skills/professionalism/critical thinking skills

    Advice to Management

    Take a look at some of the most successful companies in terms of employee satisfaction and customer satisfation. Find out what they are doing to achieve success. Success is not just growth in the industry if you trample your employees, your competition, and your customers to get there.


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