UnitedHealth Group Reviews | Glassdoor

UnitedHealth Group Reviews

Updated July 20, 2017
5,981 reviews

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5,981 Employee Reviews

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Pros
  • A colleague once shared 25% of the organization employees work from home (in 748 reviews)

  • You will have an excellent work life balance working here (in 418 reviews)

Cons
  • Little lagging in work life balance (in 231 reviews)

  • They offer the worse health insurance package I've ever had in my working career to their own employees (in 251 reviews)

More Pros and Cons

  1. "It's who you know"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefit Advocate in San Antonio, TX
    Current Employee - Benefit Advocate in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Pros

    Overtime if you like it. Able to work from home. Decent pay.

    Cons

    Horrible benefits, had to kiss butt to move up. Work hard and extra tasks with no pay raise. Too much mandated overtime. Training isnt sufficient.

    Advice to Management

    Take care of your employees. People should love to be going to work, not dreading it. Customer service is difficult, dont demand when you can't train correctly.

    UnitedHealth Group Response

    Jul 17, 2017 – Enterprise Talent Community Manager

    Thank you for your feedback. I am glad to hear that you enjoyed the opportunity to work from home. Customer Service is a difficult job that requires a great amount of compassion and it is not for... More


  2. Helpful (1)

    "Specialty Claims Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Processor in Tonawanda, NY
    Former Employee - Claims Processor in Tonawanda, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (Less than a year)

    Pros

    Ability to switch from office to work at home.
    Paid Training for 16 weeks.

    Cons

    Work/Life balance
    Disappointing managers in the Tonawanda office

    Advice to Management

    If you have a great employee who excels at their job, do not have them work in a greater capacity (i.e. SME) and then when a job opening becomes available for that position don't give them that job?

  3. Helpful (1)

    "Customer Service Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advocate in Dallas, TX
    Current Employee - Customer Service Advocate in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    Great working culture. Decent starting pay.

    Cons

    Workforce management is overseas. Supervisors in some cases are incompetent.

    Advice to Management

    Screen call center supervisors more intently.


  4. "Overall Rating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Provider Resolution Specialist in Detroit, MI
    Current Employee - Provider Resolution Specialist in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    The cultural the company! The relationships built within the employees! The performance based roles allows one to show their full potential.

    Cons

    The AC can get cold in the summer, I guess that's about all I can say. Work and Life can be what you make. No rain, no flowers.

    Advice to Management

    Keep promoting, encouraging and uplifting your team players that extra added support is always needed.

    UnitedHealth Group Response

    Jun 29, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your experience. Sincerely, Erika Cassidy, Sr. Talent Community Manager, UnitedHealth Group


  5. "Low Pay, High Expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Benefits Manager in Richardson, TX
    Former Employee - Pharmacy Benefits Manager in Richardson, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at UnitedHealth Group full-time (Less than a year)

    Pros

    Overtime is offered.Good if you do not have a family or young children to take care of at home.

    Cons

    Management should not micromanage employees

    Advice to Management

    Stop micromanaging employees and offer better incentives for employees to perform.


  6. Helpful (1)

    "Triage CEU analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Greensboro, NC
    Current Employee - Anonymous Employee in Greensboro, NC
    Recommends
    Positive Outlook

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    Work from home and pay

    Cons

    Poor communication and schedule issues

    UnitedHealth Group Response

    Jun 28, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your feedback! Sincerely, Erika Cassidy, Sr. Talent Community Manager, UnitedHealth Group


  7. "IT DIRECTOR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Security Officer in Minneapolis, MN
    Current Employee - Information Security Officer in Minneapolis, MN
    Approves of CEO

    Pros

    Great PTO, market rate compensation, people help folks out, genuinely want to make health care better.

    Cons

    Poor medical insurance, alot of red tap which is to be expected at a large company. Top IT management is a bit stale needs some fresh faces.

    Advice to Management

    Change Sr Leadership in IT.

  8. Helpful (1)

    "Patient Account Repre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Account Representative in Franklin, TN
    Former Employee - Patient Account Representative in Franklin, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time (More than 3 years)

    Pros

    Great place to work and good place to grow

    Cons

    Ever changing environment good place to work


  9. "Above average place to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Consultant in Minnetonka, MN
    Former Employee - Product Consultant in Minnetonka, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 8 years)

    Pros

    Produced many innovative initiatives in healthcare.

    Cons

    At times, the large size of the company proved to be a detriment. Salaries were not always at market value.


  10. "Claims Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clerk in Wausau, WI
    Current Employee - Clerk in Wausau, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    Good starting pay and can work at home after a year.

    Cons

    They make you go through a lot of interviews before getting hired.

    UnitedHealth Group Response

    Jun 22, 2017 – Enterprise Talent Community Manager

    Thank you for your feedback about your experience working at UnitedHealth Group. We appreciate hearing your perspective. Alyssa Haak, Talent Community Manager, UnitedHealth Group


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