UnitedHealth Group Reviews | Glassdoor

UnitedHealth Group Reviews

Updated November 20, 2017
6,334 reviews

Filter

Filter

Full-timePart-time

6,334 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "10 years with company and still going"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Analyst in New York, NY
    Current Employee - Claims Analyst in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    The ability to work from home is one of the best things about the company. Managers and Supervisors are easy to reach and are for the most part caring. Work-life balance is very good. They do offer benefits, great pto you are encouraged to use your pto time before the end of the year. you do get to roll 40 hours over to the next year. Expect change some good some not so good.

    Cons

    Some positions are very micromanaged. Pay could be better for some positions Benefits could be much better, very high deductibles. people think because you work for a healthcare company you would have the best benefits. Expect change some good some not so good

    Advice to Management

    stop micromanagement good employees know what needs to be done and can be more productive if not feeling like big brother is breathing down your neck.

    UnitedHealth Group Response

    Oct 27, 2017 – Enterprise Talent Community Manager

    Thank you so much for sharing your feedback. I am glad to hear that you are enjoying the benefit of working from home. I would encourage you to have an open conversation with your management team and... More


  2. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    We have always strived to be the best for our customers. The environment is like a family. I could always get help when needed. This job always made me want to be better for the company

    Cons

    No Cons for this job

    UnitedHealth Group Response

    Oct 25, 2017 – Enterprise Talent Community Manager

    Thank you for your review. I'm glad you're enjoying your career at UnitedHealth Group. Best of luck to you! Sincerely, Megan Mueller, Talent Community Manager, UnitedHealth Group

  3. "I loved working at UHG. They put the power of your future in your hands with career advancement opportunities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Quality Analyst in Eau Claire, WI
    Former Employee - Claims Quality Analyst in Eau Claire, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 10 years)

    Pros

    Good pay & benefits. Flexible work schedule. Ability to promote from within. Merit-based raises/bonuses.

    Cons

    Supervisors are in too many meetings. Office staff can be rude and act entitled. Lots of mandatory OT & supervisor favoritism

    Advice to Management

    Walk in the shoes of those you lead. Make processors accountable for errors regardless whether they're Stateside or offshore.


  4. "Good people, but bureaucracy gets in the way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Systems Analyst in Minnetonka, MN
    Former Employee - IT Systems Analyst in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time (More than 8 years)

    Pros

    Excellent benefits, including vision and dental. Great people to work with in my department. Company does not expect you to work long hours or excess overtime. I received several bonuses and 'spot' awards in my career. Employee assistance program is robust.

    Cons

    Due to size of the company, it's sometimes or often unclear who does what and which department is responsible for which tasks. There is a noticeable 'silo effect' due to the company growing via acquisition - e.g., there was a significantly worse culture at the NH location compared to the MN location. Company increasingly cracking down on spending including travel and training. However, you can still get approved for a lot of e-learning courses and tuition reimbursement.

    Advice to Management

    Just because a dept does not make a lot of money for the company, doesn't mean they should be given short shrift when it comes to budget. Employees in my area were not retained, even though they were highly skilled, because they often would leave for Optum or an external company which was offering more competitive pay.

    UnitedHealth Group Response

    Oct 30, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your experience and thoughtful feedback!
    Kristina Kelly - Talent Community Manager, UnitedHealth Group


  5. Helpful (2)

    "Don't get too comfortable..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 10 years)

    Pros

    UHG is a big company with a lot of opportunities to do different things. They support charitable activities and will match most donations dollar for dollar. I think they do a good job trying to achieve their mission. Most employee benefits are good.

    Cons

    The way they handle lay offs just boggles my mind. They are willing to just let people go without thinking about placing them into other positions with the company.

    Health benefits for employees are average.

    UnitedHealth Group Response

    Nov 9, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your feedback. I'm glad you're finding opportunities within the company and are able to participate in the growth of our social responsibility efforts. I'm sorry you felt there... More


  6. "Best Company with great work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Jersey City, NJ
    Current Employee - Software Development Engineer in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Pros

    Great work life balance and no layoff's

    Cons

    Uses old technology and takes lot of time to upgrade

    UnitedHealth Group Response

    Oct 26, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your feedback! Please know that you have the opportunity to upgrade a lot of your software through the employee app store. Sincerely, Erika Cassidy, Sr. Talent Community... More


  7. "Acct mgr"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexibility in work shifts and telecommute opportunity

    Cons

    Health insurance is expensive for being a United employee.

    UnitedHealth Group Response

    Oct 27, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your feedback. I would encourage you to share your concerns with our HR Direct line 1-800-561-0861 form 7am to 7 pm CT. Sincerely, Erika Cassidy, Sr. Talent Community Manager... More

  8. Helpful (1)

    "Good people, bad management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Their training is quite long and thorough.

    Cons

    Staff have no sense of company pride.

    UnitedHealth Group Response

    Nov 9, 2017 – Enterprise Talent Community Manager

    Thank you for taking the time to share your feedback. I would encourage you to share your concerns with our HR department. You can reach them by calling 1-800-561-0861. Sincerely, Amber Smith, Talent... More


  9. Helpful (2)

    "Pre-Service Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-Service Review RN in Houston, TX
    Former Employee - Pre-Service Review RN in Houston, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at UnitedHealth Group full-time (More than 5 years)

    Pros

    Autonomy, Benefits such as vacation time, stock options etc. Deductible for insurance were $ 2600.00 per person

    Cons

    Limted outside support. Often those in charge do not have needed information either because policies and guidelines are in a constant state of flux

    Advice to Management

    Organize policies and guidelines in an easier and more readily available format. Relook at health insurance deductible. With a company as profitable as UHC it should be able to be addressed.

    UnitedHealth Group Response

    Nov 6, 2017 – Enterprise Talent Community Manager

    Thank you for taking the time to share your feedback. These are really great insights, I would encourage you to share your concerns with our HR department. You can reach them by calling... More


  10. "Ok Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Advocate in Greensboro, NC
    Former Employee - Benefit Advocate in Greensboro, NC

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    Great Pay , bonus

    Cons

    Benefit , management , hours ,

    Advice to Management

    Management at UHC is okay as a hold, but there at certain managers there that are very unprofessional and rude, They are unwilling to help at time when needed . Never available support in group chat. On there cellphones doing non related UHC things. facebook, snapchat, etc. Show favoritism and don't no how to talk to staff in a respectful way .

    UnitedHealth Group Response

    Nov 9, 2017 – Enterprise Talent Community Manager

    Thank you for taking the time to share your feedback. I'm sorry you experienced an issue with management during your time at UnitedHealth Group. I would encourage you to share your concerns with our... More


Showing 6,334 of 6,598 reviews
Reset Filters