UnitedHealth Group Reviews | Glassdoor

UnitedHealth Group Reviews

Updated July 20, 2017
5,987 reviews

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5,987 Employee Reviews

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Pros
  • A colleague once shared 25% of the organization employees work from home (in 748 reviews)

  • You will have an excellent work life balance working here (in 418 reviews)

Cons
  • Little lagging in work life balance (in 231 reviews)

  • They offer the worse health insurance package I've ever had in my working career to their own employees (in 251 reviews)

More Pros and Cons

  1. Helpful (4)

    "Room For Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minnetonka, MN
    Former Employee - Anonymous Employee in Minnetonka, MN
    Doesn't Recommend
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    UHG promotes working remotely after being on the job for a specific amount of time. This is one of the biggest positives.

    Cons

    The salary and bonuses for the lower level employees is poor. The micromanagement intolerable. The health care benefits are no better than those who do not work for an insurance company. Employee turn-over rate is very high.

    Advice to Management

    As you strive to be "number one", remember the people who have helped you become successful. Reward the staff you view as lower levels.

    UnitedHealth Group Response

    Jun 15, 2017 – Enterprise Talent Community Manager

    Thank you for your feedback. Compensation and the benefits are reviewed annually by our teams. If you have additional comments, please call HR Direct Monday-Friday 7 AM to 7 PM 1-800-561-0861 Sarah... More


  2. "Ok Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator in Cypress, CA
    Former Employee - Coordinator in Cypress, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at UnitedHealth Group full-time

    Pros

    The job was close to my home

    Cons

    The pay wasn't good for the work

    Advice to Management

    I have no bad feelings regarding the management

  3. Helpful (2)

    "Business Analyst"

    StarStarStarStarStar
    Former Employee - OptumInsight, Business Analyst in Salt Lake City, UT
    Former Employee - OptumInsight, Business Analyst in Salt Lake City, UT

    I worked at UnitedHealth Group (Less than a year)

    Pros

    data-driven decision making; great coaching

    Cons

    few data scientist, few entry level employees


  4. Helpful (3)

    "Strengthening the control environment could enhance operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auditor in Minnetonka, MN
    Former Employee - Auditor in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    Compensation is tremendous including base salary and bonus structure. Most staff are friendly and intelligent. Frequent social and charitable activities help morale. Good work/life balance.

    Cons

    On-boarding was poor and lacked relevance. Materials should have included a road map for success with defined roles and responsibilities of position.
    Management is poor and ineffective. I feel that my manager set me up for failure and did not follow through on her promises including getting my input on projects I wanted to work on and approving training I wanted. She claimed after I started that she would be an advocate for me when in fact she was anything but. I constantly had to go to her for work, and remind her of training requests I needed approval on. Furthermore, she scheduled me for projects that she wasn't even sure of. Feedback was mostly critical/negative rather than constructive and often merely based on hearsay and anecdotal which from a manager is taken as gospel. While there are resources on HR Direct like LearnSource where you can chart your development, management is extremely critical of everything you do so unless they approve of you, you will not succeed in the department. This can be challenging since managers often communicated poorly if at all to m. For instance, roles and responsibilities of various staff members are not clear or updated anywhere for staff to see and managers did not communicate these expectations to me until it was too late. Some managers have different expectations so that complicates matters further. Without this communication and coaching from management I often felt sabotaged instead of empowered. What I learned in time was that managers delegate most of the roles and responsibilities they are listed as responsible for on that document online downward and Leads do it as well often without telling their team. Turnover is quite high and one director seemed proud of that as she boasted that many staff don’t last six months while complaining how hard it is to fire people. Managers excel at negative feedback and seemingly would rather get rid of staff than develop them or they lack the skills to develop them. I had to constantly bring up examples of my contributions since managers will either minimize or ignore any and were all too ready to detail my weaknesses/faults which were not tied to any data/metrics and had little impact on the project. Worse yet, managers are arrogant and overconfident in their leadership abilities and seem to be above reproach as they are consistently rewarded and praised by senior leadership. Most of the department training is trivial and lacks practicality. Since feedback is such a big part of the department and staff are so poor at giving it that should be a focus of training. A big part of feedback is supporting it with documentation of examples rather than hearsay/subjective statements. The feedback would be a lot more credible and constructive if it outlined strengths as well as weaknesses (balanced). Concise, constructive, balanced and timely feedback was the exception rather than the rule as management lack the skills to consistently provide this. Therefore, feedback was employed as a tool to knock an employee down by cherry picking those incidents that fit a narrative. My manager revisited past performance reviews to solicit negative feedback on me despite it being my first project. She even questioned the experience on my resume which was interesting since during my actual job interview she had no questions. She then told me that she knew I requested more balanced feedback from her boss which made it more probable that retaliation was a motive. She and the VP who was with her at the time should have given me kudos for bringing this to senior management’s attention since unlike them my feedback was valid, constructive and factual. I used to audit offices with similar cultures so I can identify the symptoms of such a toxic work environment. During my time in the department my intent was to help them meet their objectives and identify and mitigate risks that could have a negative impact. In my experience management posed the biggest such risk to the department’s success as they only seemed to care about their own interests.

    Advice to Management

    Understand what a member of management entails, model desired behavior.

    UnitedHealth Group Response

    Jun 15, 2017 – Enterprise Talent Community Manager

    Thank you for sharing your experience. I strongly encourage you to talk to HR Direct and relay your experience with our professionals. They are open Monday-Friday 7 AM to 7 PM CT at... More


  5. Helpful (1)

    "Great place to build a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Architect in Minnetonka, MN
    Current Employee - Data Architect in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Pros

    * Professional growth opportunities, mentorship, trainings
    * Flexible work schedule
    * Great PTO
    * Promotes internal talent
    * Always had great managers
    * People generally want to help
    * Encourages a work life balance
    * Investing in the journey to make a corporate culture shift

    Cons

    * Process slows things down
    * People want to help, but often are unable to, due to some process
    * Outdated technologies
    * Internet Explorer
    * Can be a bit stressful at times
    * Easy to see that some people are just coasting through their careers and happy to keep a cushy job. Kind of annoying for those of us that want to actually make a difference.

    Advice to Management

    Let's be open to using new technology.

    UnitedHealth Group Response

    Jun 1, 2017 – Enterprise Talent Community Manager

    Thank you for your review. I'm glad you're enjoying many of the great benefits that UnitedHealth Group offers. I'm sorry you feel there are some people coasting through their career within your role... More


  6. "Prior Authorization Pharmacy Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prior Authorization Analyst in Costa Mesa, CA
    Former Employee - Prior Authorization Analyst in Costa Mesa, CA
    Recommends

    I worked at UnitedHealth Group (Less than a year)

    Pros

    For me: did not have to talk with angry customers directly, face-to-face; at Costa Mesa CA location, very nice culture and great trainers

    Cons

    For me: training was cut short, due to need for more technicians (UHC acquired a new insurance company that OptumRx had to also manage); it's hard work, especially in the beginning, but definitely gets easier over time; I did get tired of the same questions from customers and same answers I'd have to give to each different customer; you have to be able to hold your tongue in many instances due to ignorant people calling in

    Advice to Management

    Management at Costa Mesa location in CA, from my short time there, did a good job


  7. "Great Place to work, left and then came back!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Administrative Assistant in San Antonio, TX
    Current Employee - Senior Administrative Assistant in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Pros

    Great Benefits, challenging environment, great leadership. Work/life balance encouraged.

    Cons

    Don't really have any right now =)

  8. Helpful (1)

    "Overall positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior HRIS Analyst in Minnetonka, MN
    Current Employee - Senior HRIS Analyst in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work arrangements, decent pay. Good team support. On site clinic

    Cons

    Some managers are not as good as others. Org is so big it can be hard to determine impacts to all teams.

    Advice to Management

    Promote from within the role to have subject matter experts leading versus managers that don't understand the role.

    UnitedHealth Group Response

    May 25, 2017 – Enterprise Talent Community Manager

    Thank you for your review. I'm glad you're enjoying a flexible work schedule and team support. If you have issues with management you can reach out to HRDirect so they can properly handle the... More


  9. "Very good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Baton Rouge, LA
    Current Employee - Claims Adjuster in Baton Rouge, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group full-time (More than a year)

    Pros

    -Option to Work from Home
    -Great Pay plus OT
    -Flex schedule
    -Ability to choose the best schedule that works for you

    Cons

    -Production is stressful and overbearing at times
    -Can be very boring

    Advice to Management

    Try to boost morale.The Baton Rouge location use to be a fun and enjoyable place to work. Now, everyone wants to just do their work and go home.

    UnitedHealth Group Response

    May 26, 2017 – Enterprise Talent Community Manager

    Hi there, thank you for this review. We agree that work/life flexibility is a great benefit! I would encourage you to bring any morale boosting or team bonding ideas straight to your manager. Check... More


  10. "Inside Business Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Business Development Representative in Reno, NV
    Current Employee - Inside Business Development Representative in Reno, NV
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Pros

    Educating customers on Medicare and Medicare plans

    Cons

    Keep raising the criteria to make an incentive. Much harder now than it used to be. Micromanagement. Call center environment. Barely any advancement opportunities

    Advice to Management

    If sales people do so well, then why not reward us with a profit-sharing bonus instead of having the same sales contest every year?

    UnitedHealth Group Response

    Jun 15, 2017 – Enterprise Talent Community Manager

    Thank you for your candid response. I would suggest talking to your manager regarding your specific goals and performance initiatives and compensation. Sarah M. Sr. Talent Community Manager... More


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