UnitedHealth Group Senior Program Manager Reviews | Glassdoor

UnitedHealth Group Senior Program Manager Reviews

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Senior Program Manager

1.5
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  1. Helpful (3)

    "Top Heavy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Program Manager in Salt Lake City, UT
    Former Employee - Senior Program Manager in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    I worked here a little over a year. The company offers a lot of vacation time beginning from day 1. The challenge is being able to take the time off when schedules are tight, however with reasonable planning the company was able to accommodate people taking long vacations.

    Cons

    Resource planning seemed problematic. People were hired at the low end of the pay scale, and layoff were common followed by rehiring. My sense was the company manipulated the work force to try and keep payroll costs down, and executive bonuses high.

    Advice to Management

    Layoff result in the loss f intellectual property. Fewer layoff would have helped the company be more productive, efficient, and profitable.


  2. Helpful (3)

    "Transformation Consultant/Clinical Practice Consultant (Community and State, C&S)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Clinical Program Manager (Transformation Consultant) in Iowa City, IA
    Former Employee - Senior Clinical Program Manager (Transformation Consultant) in Iowa City, IA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at UnitedHealth Group full-time (More than a year)

    Pros

    1. Telecomute, although depending on the department and manager/director the telecommute aspect can be extremely difficult at times.

    2. Employee stock purchase plan is great it you qualify. 15% off of market price with a look-back provision that affords the employee with the lower of two price points over a 6 month period to maximize discounted value or offset any reduction In stock value during said timeframe.

    3.Most regional directors/national directors are spread so thin they can ill afford to actively manage their own schedules let alone the schedules of their subordinates, which makes for an environment where if you're intelligent and understand the work is largely superfluous and fragmented, that you may find you have a dizzying amount of free time on your hands which is a PRO.
    3. Scheduled meetings are typically useless for the Transformation Consultants. Very easy to zone out while on a call or, put the call on mute and tend to more pressing business like family or side hustles.

    Cons

    Communicating in a telecommuting capacity can be very difficult for unseasoned professionals. Most individuals in the Transformation Consultant role and their managers/directors are RN/BSN's who are classically trained in the clinical setting. Business acumen is critically lacking.
    The Transformation Consultant is the "core" of the ACO "team" yet the consultant has no touch points or control over initial contracting phase with practices. UHN or "Network" with the help of national/regional transformation consultant directors conduct 98% of contracting work prior to having an ACO practice signed. Once the practice has signed, the consultant, who has been waiting in the wings, is then tapped to serve as the primary contact for the ACO practice with very limited knowledge of the negotiations or nuances of the contract that was negotiated without even a "listen only" presence.
    UHN or Network largely used RN's BSN, and MSN's (and paid them far more than attorneys)to negotiate contracts. This practice in my opinion was disorganized, unprofessional and disrespectful to the ACO's of which they were contracting.

    Compensation: Given the demographics (RN, BSN, MSN, 95% female workforce) the compensation for the rural location in which we worked was "adequate" considering the state of pay for nurses generally speaking. However, for anyone with a non-nursing, business oriented background, compensation would be considered very low for a "Senior Consultant" titled role at a publicly traded company.
    Base Between 80-90k bonus was between 0-5% of base dependent on 3 factors: 1. Company Performance 2. Division Performance 3. Individual performance.

    Advice to Management

    If they want advice they can pay for it. However, advice to folks considering working for United as a Transformation Consultant or a Clinical Practice Consultant(same role): if you're an RN, BSN and you are looking for a higher paying job than what you currently have that involves no patient care whatsoever, this job will suffice and may provide you with an opportunity to test your business chops. At a minimum it will provide you with an environment to perhaps grasp larger business concepts and make hundreds of inaccurate spread sheets and pretty graphs for practices who are already mining their own data and making their own graphs.

    If you're a non-nurse and considering this job be prepared for hours of unstructured "busy work" on clumsy inaccurate interfaces. Spreadsheets on spreadsheets liken this role to a data analyst role more so than a consultant. Layers upon layers of red-tape make getting anything done in an efficient fashion improbable. You will likely have no ability to utilize your proprietary knowledge, skills, education or experience to impact the work that is demanded of this role.

  3. "Consulting Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Program Manager in Minneapolis, MN
    Current Contractor - Senior Program Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at UnitedHealth Group as a contractor (More than 5 years)

    Pros

    Large, diverse organization.
    A lot of resources available - tools, information, training, financial.
    A lot of opportunity to do interesting work.
    Easy to work and be productive virtually.
    Capable clients, easy to work with.
    Pay quickly.

    Cons

    Navigating such a large organization takes patience and experience.
    Difficult to manage out low performers.
    Internal processes can be difficult to navigate - or discern.

    Advice to Management

    Strengthen performance-based culture.
    Streamline internal processes.


  4. "Extremely fast-paced with lots of opportunities for advancement if you're willing to work hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Manager
    Current Employee - Senior Program Manager
    Recommends
    Positive Outlook

    I have been working at UnitedHealth Group full-time

    Pros

    Large organization
    Fast paced
    Multiple opportunities

    Cons

    Extremely large organization
    Unbalanced work/life


  5. "Sr. It Program Manager Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior IT Program Manager in Minneapolis, MN
    Former Employee - Senior IT Program Manager in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at UnitedHealth Group full-time (More than 3 years)

    Pros

    United has a lot of work year round as the business is growing very well

    Cons

    Vey large organization. Need to find new opportunities by ourselves


  6. Helpful (4)

    "Employees are just numbers buired under layers of management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Program Manager in Minneapolis, MN
    Former Employee - Senior Program Manager in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at UnitedHealth Group full-time (More than 3 years)

    Pros

    Pay and benefits are average. Good place to learn how health care works. IT appeared to have good processes in place for portfolio management, development and testing.

    Cons

    I worked on the Corporate business side with many layers of management. In many cases no clear concensus of who is is the decision maker. Very high turnover when you count employees leaving UHG, contractors leaving and employees moving from department to department seeking sanity. Management appeared to have very good technical or operational skills, but their people skills as manageers was dismal at best.

    Advice to Management

    Save a ton of mony by cutting down the layers of management. Let people do what you hire them for, not to duplicate the efforts of others so their management looks like they are doing something.