Universal Orlando Resort Reviews
80% would recommend to a friend
(1897 total reviews)
Tom Williams
84% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The benefits were great until they took it away for being 1 day late on my payment." (in 296 reviews)
- "Perks are nice as you can go to parks for free and get free tickets for friends and family." (in 35 reviews)
- "Managers don't care if you are ill or not which is kinda sad working with food with the flu." (in 38 reviews)
- "When it's hard it's very stressful Shift leads play favoritism Coworkers, especially overnight, have the temperaments of high schoolers." (in 37 reviews)
Ratings by Demographics
This rating reflects the overall rating of Universal Orlando Resort and is not affected by filters.
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Found 1,897 of over 2K reviews
Updated Nov 27, 2023
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- 5.0Nov 21, 2023Anonymous EmployeeCurrent Employee, more than 1 yearOrlando, FL
Pros
Very flexible scheduling, great lead and management relationships, positive work environment
Cons
Working for a large company can always have some difficulty with personal feedback
- 5.0Nov 9, 2023Actor/PerformerFormer Employee, more than 1 yearOrlando, FL
Pros
Clear audition, hiring, rehearsal, and performance processes and rules. Incredible employee support. (The Thanksgiving turkey program!)
Cons
I literally can't think of one, it was the dream scenario I always imagined my entire life. I waited until I was 30 to audition and my experience was so positive that I often regret waiting so long to give it a try.
- 4.0Aug 9, 2023Park Services SpecialistCurrent Employee, more than 5 yearsOrlando, FL
Pros
* 16 Weeks parental leave at 100% wage/salary (for FT)! Better than even most high paying jobs! * Great Insurance for having a baby. I paid $0 for all the doctor visits and $0 for the delivery. I only had to pay $200-250/night for the hospital stay. * Hard to get fired from Universal over simple infractions. You've heard the Disney horror stories about bad managers firing people. Well, those same managers have much less ability to fire you without *actual* just cause at UO thankfully
Cons
* Health insurance weekly premium is expensive. It's around $20/wk for oneself. Around $67/wk for TM and spouse, $65/wk for TM & children, and ~$140/wk(!!!) for TM, spouse, and children. Just keep that in mind when working for $17/hr. * Minimum hours guaranteed for FT is only 32hrs/wk. This sucks during hard times (like currently in summer 2023).
1 - 4.0Nov 27, 2023Line CookFormer Employee, more than 3 yearsOrlando, FL
Pros
Flexible hours steady work environment
Cons
Hot working environments, fast paced work
- 4.0Nov 21, 2023DancerCurrent Employee, more than 1 yearOrlando, FL
Pros
Super fun Job, lots of breaks, kind coworkers
Cons
Inconsistent hours, hard to make a reliable income
- 5.0Nov 20, 2023Wardrobe AttendantCurrent Employee, less than 1 yearOrlando, FL
Pros
Perks such as discounts and free admission
Cons
Easy work but also micromaneged
- 3.0Nov 15, 2023Anonymous EmployeeCurrent EmployeeOrlando, FL
Pros
Decent Benefits Fine Pay Free Park Tickets
Cons
Not the most fun place to work. People are always on edge about getting fired Too many stupid rules
- 4.0Oct 26, 2023Lifeguard, Aquatic AttractionsFormer EmployeeOrlando, FL
Pros
Universal is great and has lots of benefits. Working in the water park and in the sun can be quite enjoyable if that's your thing.
Cons
River village in particular does not have good management. Always short-staffed, supervisors are impossible to get ahold of unless they feel you have done something wrong. It feels like Universal doesn't put much effort into the park because it will be a cash cow regardless.
- 4.0Nov 5, 2023Qsr AssociateCurrent Employee, more than 5 yearsOrlando, FL
Pros
- Decent benefits - Great perks - Good Pay minimum is 17/hr
Cons
- Management Sucks - During non busy season hours seems to get cut. (Started this year mainly) - Scheduler also sucks, It is not that difficult to make a decent schedule
- 4.0Nov 13, 2023Customer Service RepresentativeCurrent Employee, more than 1 yearOrlando, FL
Pros
They are very attentive to you and help you through your growth
Cons
Not much flexibility with schedules.
Universal Orlando Resort Reviews FAQs
Universal Orlando Resort has an overall rating of 4.0 out of 5, based on over 2,029 reviews left anonymously by employees. 80% of employees would recommend working at Universal Orlando Resort to a friend and 67% have a positive outlook for the business. This rating has been stable over the past 12 months.
80% of Universal Orlando Resort employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Universal Orlando Resort 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Universal Orlando Resort to be management, career development, benefits and the cons to be MISSING VALUE.
