Universal Orlando Resort Reviews | Glassdoor

Universal Orlando Resort Reviews

Updated June 14, 2018
555 reviews

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3.8
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Universal Orlando Resort CEO Bill Davis
Bill Davis
325 Ratings

555 Employee Reviews

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Pros
  • "Great benefits and quarterly park tickets" (in 63 reviews)

  • "Free park entry on off days, park wide minimum wage of" (in 41 reviews)

Cons
  • "Low pay, not much help from HR in terms of advancement" (in 32 reviews)

  • "Varies from venue to venue, but some of the management and fellow team members you work alongside aren't the friendliest" (in 25 reviews)

More Pros and Cons

  1. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time

    Pros

    Great benefits, awesome CEO, solid pay

    Cons

    Tourists and the heat, but what do you expect working at a theme park?


  2. "Consumer Insights"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Research Interviewer
    Former Employee - Market Research Interviewer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Universal Orlando Resort part-time (Less than a year)

    Pros

    Worked in the Consumer Insights department for several months. The company treats you well with benefits and perks and makes you feel like you're important. The people in my department were extremely considerate, kind, and flexible with me. The work was easy, and I would do it again.

    Cons

    Standard theme park downsides: long hours on your feet and not great pay, but nothing unexpected.

  3. "Attractions Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Universal Orlando Resort full-time

    Pros

    Benefits. Mission. Responsibility. People you work with.

    Cons

    Salary. Upper Management. How they develop.


  4. "Great place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (More than a year)

    Pros

    You get to meet a lot of nice people and the benefits are great

    Cons

    There is no cons now


  5. "Great entry level job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stage Assistant in Orlando, FL
    Current Employee - Stage Assistant in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Universal Orlando Resort part-time (More than a year)

    Pros

    The people are great, with very little guest interaction.

    Cons

    The hours aren't always great.


  6. "Universal is a Great Company to Work For!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Guide in Orlando, FL
    Current Employee - Event Guide in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (More than 3 years)

    Pros

    Works with school schedule, fun, different job everyday, great benefits (tickets & more!), 401k contribution & match

    Cons

    Management forgot what it was like to be a guide, outdoors in Florida... even in a monsoon

    Advice to Management

    Be the example of what you want us to be


  7. "Operations Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Orlando, FL
    Current Employee - Operations Supervisor in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (Less than a year)

    Pros

    Great opportunities for growth. Great benefits.

    Cons

    Politics can be a downer.

  8. "Great Company, Bureaucratic Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader In Attractions Operations in Orlando, FL
    Former Employee - Team Leader In Attractions Operations in Orlando, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Universal Orlando Resort full-time (More than 3 years)

    Pros

    Back of house cafes
    Development Opportunities
    Potential to meet famous people
    Great work atmosphere (usually)

    Cons

    Development is usually slow and you are told constantly to learn to "play the game". You will see many people who do sub-par work get developed before you based on a preference of popularity with team leaders and management. While hard work is important, the company doesn't accept this to be a qualifier in development.

    Advice to Management

    Take performance evaluations seriously when asking Team Leaders or Trainers. Just because someone isn't popular among management, doesn't mean that they don't motivate the team to greatness!


  9. "Great job for Undergraduate-age students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attractions Attendant in Orlando, FL
    Former Employee - Attractions Attendant in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Universal Orlando Resort part-time (More than a year)

    Pros

    Free admission, complimentary tickets for your friends & family.
    Meet new friends & experience guests from all over the world.
    Potentially meet well-known celebrities.
    Room for advancement.

    Cons

    Varies from venue to venue, but some of the management and fellow team members you work alongside aren't the friendliest. If you're naturally introverted, this isn't the job for you.
    Very strict & annoying no-fault point system for attendance.

    Advice to Management

    Don't have "favorites." Sure you'll have team members that work once, twice a week; pay close attention and get to know your team members through small talk. Be genuine in these small talks. And if a young team member expresses interest in a career with the company (especially when it's not Operations), help them network. Consistently hand out comment cards & way to go cards. I felt my time there I went above and beyond with even just a smile while other team members showed body language of dread and uninterested in guests. I felt there was an unfair distribution of the way to go cards as a part-timer.


  10. "Great place, needs some work on management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Designer I in Orlando, FL
    Current Employee - Designer I in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Universal Orlando Resort full-time (More than 3 years)

    Pros

    There are a lot of really cool projects Creative is working on.

    Cons

    There are politics and a bit of disorganization within Creative.

    Advice to Management

    Get more organized and take better care of your current employees.


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