Universal Orlando Resort Reviews | Glassdoor

Universal Orlando Resort Reviews

Updated February 13, 2019
624 reviews

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3.9
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Universal Orlando Resort CEO Bill Davis
Bill Davis
364 Ratings

Employee Reviews

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Pros
  • "Great benefits for Full Time & Part Time employees" (in 62 reviews)

  • "The company really cares about its Team Members" (in 48 reviews)

Cons
  • "Low pay for a hard working role" (in 34 reviews)

  • "Type of Insurance for part time team members" (in 26 reviews)

More Pros and Cons

  1. "Seasonal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser in Orlando, FL
    Current Employee - Merchandiser in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (More than 3 years)

    Pros

    Great benefits/discounts, you get to choose your own work schedule when seasonal

    Cons

    Lots and lots and lots of overheated angry guests.


  2. "Good company but Florida heat makes it hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Guide in Orlando, FL
    Former Employee - Event Guide in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Universal Orlando Resort part-time (More than 5 years)

    Pros

    Understanding and lets you do a lot of good customer service. Lots of good people that work here.

    Cons

    Extremely hot and not great pay.

  3. "The company is great, but not all divisions are created equal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead
    Former Employee - Team Lead
    Approves of CEO

    I worked at Universal Orlando Resort full-time (More than 5 years)

    Pros

    Universal offers some amazing perks and benefits. The job is easy and you get to interact with and meet people from all over the world.

    Cons

    Attractions Operations has a very negative culture. Leadership doesn't want you to disagree with them or have different opinions. Very elitist attitude and culture. When I left I was told by my manager I'd be begging for my job back within 6 months.

    Advice to Management

    Take a step back to look at why people are unhappy. You lose quality managers to other departments because Attractions Operations takes such a toll on people. Stop trying to add little benefits to try to help people forget the negative and start to address the problems instead.


  4. "Awesome!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Orlando, FL
    Former Employee - Cashier in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Universal Orlando Resort part-time (More than a year)

    Pros

    A lot of available hours.

    Cons

    Management turnover is horrible.


  5. "Ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer
    Current Employee - Security Officer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (More than 8 years)

    Pros

    Decent pay and hours but have to prove yourself if not in the clique.

    Cons

    Too much favoritism.

    Advice to Management

    Keep friendship on the outside of the workplace.


  6. "Not a Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Orlando, FL
    Former Employee - Line Cook in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Universal Orlando Resort full-time (Less than a year)

    Pros

    Access to the park with an employee ID

    Cons

    Negative culture; unenjoyable coworkers; overall attitude that nobody wanted to be there.

    Advice to Management

    Cultivate positivity from the top down.


  7. Helpful (1)

    "Informal Processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Orlando, FL
    Current Employee - Project Manager in Orlando, FL
    Positive Outlook
    No opinion of CEO

    I have been working at Universal Orlando Resort full-time (More than a year)

    Pros

    Great hours enjoyable work atmosphere

    Cons

    Not a lot of structure and project work jumps around without deadlines or completion requirements

  8. "So Far So Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Senior Coordinator in Orlando, FL
    Current Employee - Guest Services Senior Coordinator in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (More than a year)

    Pros

    -Lots of potential for professional growth
    -A plethora of job opportunities
    -Corporate Management is involved

    Cons

    -I've personally experienced a lack of followup when using the Internal Application System (used for transferring).


  9. Helpful (1)

    "Totally Disappointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter/Translator in Orlando, FL
    Former Employee - Interpreter/Translator in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Universal Orlando Resort full-time

    Pros

    Free entrance to Universal Studios
    One free ticket for friends&family every month

    Cons

    This is an hourly position, barely benefits.
    No access to email after work which is bad for an emergency request.
    No personal holiday during the 1st year.
    Too much after work meetings night and morning without overtime compensation.

    Advice to Management

    Too many emotionally based decisions. Too much favoritism. The management is fix and micro.
    Demanding and dominant, sometimes too mean and strict to team members.
    People keep coming and leaving in this team.


  10. "Great way to start a carreer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort part-time (Less than a year)

    Pros

    Free park admission and parking. Culture is great.

    Cons

    Project management issues and not always qualified.