Universal Orlando Resort Reviews | Glassdoor

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Universal Orlando Resort Reviews

Updated February 21, 2018
513 reviews

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3.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Universal Orlando Resort CEO Bill Davis
Bill Davis
300 Ratings

513 Employee Reviews

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Pros
  • Great benefits and plenty of fun (in 49 reviews)

  • No two days are the same in the theme park world (in 38 reviews)

Cons
  • Low pay, not much help from HR in terms of advancement (in 30 reviews)

  • The point system also doesn't truly reflect the team members reliability (in 24 reviews)

More Pros and Cons

  1. "Amazing benefits and bonuses yearly."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Busser-Starbucks in Orlando, FL
    Current Employee - Busser-Starbucks in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (More than 3 years)

    Pros

    Great work place and great associates. My co workers are like family, great environment. The benefits and discounts are great. I love that I get to go in the parks for free.

    Cons

    If you’re good at your job, it’s hard to move up. The point system is straightforward but not beneficial. If you’re sick and bring a doctors note, you still get points taken off.


  2. "Great time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good people to work with.

    Cons

    Upper management doesn't listen to low level employees about any suggestions

  3. "Captain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort full-time

    Pros

    Love the employees
    Lots of options when it comes to employment

    Cons

    If you are good at your job, you won’t get promoted

    Advice to Management

    Remember your associates are what helps drive the area.


  4. "Mardi GRA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Parade Escort in Orlando, FL
    Current Employee - Parade Escort in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (Less than a year)

    Pros

    Meeting new people and tallking to many all day.

    Cons

    lots of slow walking people when walking out of park.

    Advice to Management

    N/A


  5. "Overall a Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attraction Attendant in Orlando, FL
    Current Employee - Attraction Attendant in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (More than a year)

    Pros

    Great team, great guests, great time!

    Cons

    It's not a place to make a secure living off of unless you're higher up.


  6. "Merchandise/Sales Associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort part-time

    Pros

    Straightforward attendance point-system, one of the less demanding retail jobs, supervisors care about team members, more freedom

    Cons

    A lot of negative experiences with guests (but expected in this industry), lack of communication among departments


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time

    Pros

    Amazing benefits, great and fun atmosphere, and room to grow in the company!

    Cons

    None, it was a great company to work for!

  8. "Line cook at Universal's Comic Strip Cafe"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very big kitchen with many opportunities to learn.

    Cons

    Has become a training ground for new cooks, new faces all the time. Sometimes very busy but occasionally too slow.


  9. "Event guide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Guide
    Current Employee - Event Guide
    Doesn't Recommend
    No opinion of CEO

    I have been working at Universal Orlando Resort (More than a year)

    Pros

    The tickets are great and discounts

    Cons

    The management is not good the Team leads needs to be organized

    Advice to Management

    To work better on management


  10. "Guest Contact Center Sales rep."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Recommends
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (More than a year)

    Pros

    Best job I've had so far
    Great pay
    Free hotel stays/tickets for friends and family
    Work/ life

    Cons

    NO CONS that I can think of honestly.

    Advice to Management

    Work from home positions !!


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