Universal Orlando Resort Reviews | Glassdoor

Universal Orlando Resort Reviews

Updated August 17, 2018
576 reviews

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3.8
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Universal Orlando Resort CEO Bill Davis
Bill Davis
341 Ratings

576 Employee Reviews

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Pros
  • "Great benefits/discounts, you get to choose your own work schedule when seasonal" (in 64 reviews)

  • "Free park entry on off days, park wide minimum wage of" (in 41 reviews)

Cons
  • "Low pay, not much help from HR in terms of advancement" (in 32 reviews)

  • "Varies from venue to venue, but some of the management and fellow team members you work alongside aren't the friendliest" (in 25 reviews)

More Pros and Cons

  1. "Attractions Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attractions Attendant in Orlando, FL
    Current Employee - Attractions Attendant in Orlando, FL
    Recommends
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (Less than a year)

    Pros

    Positive atmosphere within the Team Members in my venue

    Cons

    None at the moment


  2. "Seasonal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser in Orlando, FL
    Current Employee - Merchandiser in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (More than 3 years)

    Pros

    Great benefits/discounts, you get to choose your own work schedule when seasonal

    Cons

    Lots and lots and lots of overheated angry guests.

  3. "attractions attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Universal Orlando Resort part-time

    Pros

    Perks are great. Hours aren't too bad. Minimal work involved.

    Cons

    Management sees you as very replaceable. Meant to be as a job for someone in school.


  4. "Pays the bills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage Team Captain in Orlando, FL
    Current Employee - Food and Beverage Team Captain in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Universal Orlando Resort full-time (More than 5 years)

    Pros

    Job stability once you’re a team captain

    Cons

    Very difficult to move up


  5. "Potential to be a great work place but you have to know the right people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise/Sales Associate in Orlando, FL
    Current Employee - Merchandise/Sales Associate in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Universal Orlando Resort part-time (More than 3 years)

    Pros

    Sharing experiences with people from all over the world is amazing. You grow to care for your team and team members. I love learning about new cultures and it is a great way to see our guests speaking all types of different languages.

    Cons

    The team is asked to follow protocol at times but other times it is acceptable to break protocol. It seems a little confusing when you are told you are able to do something then seconds later someone tells you otherwise. That comes all the way from the top to the bottom of the team.

    Advice to Management

    Management gets transferred more than I would like to see. You hardly have your management team for longer than a year because someone is relocated to another area. This is faulty as it doesn't allow for a manager to get to know their team well enough and it creates a barrier between the team member and their management team. It is very difficult to get any promotion in any area unless you live and breathe Universal 24/7. You have to know the right people and that's how you can make it to the top. Plenty of capable people have been overlooked because someone knows someone who is related to someone and they get the position instead of the more qualified team member. If you look at a lot of the people that are actively higher management, a lot of them are family related or they are best friends with one another. Management always talks about the 10/5 rule "you acknowledge a team member/guest at 10 feet with a smile and a hello at 5 feet", but the higher management including the executives do not apply this protocol. There has been multiple times that the executives walk right by you and act as if they don't see you, yet they always go out to CW to have lunch and pass by the merchandise team members as if we are furniture.


  6. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Orlando, FL
    Current Employee - Retail Sales Associate in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (More than a year)

    Pros

    Entry into all three parks, sea world, and Busch gardens. Comp tickets and discounts.

    Cons

    It’s hot and crowded! Guests can be very rude and you are often treated as just a number.


  7. "Attractions Operations Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attractions Operations Supervisor
    Current Employee - Attractions Operations Supervisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (More than a year)

    Pros

    Amazing benefits, great work life balance,

    Cons

    Hours can sometimes be long

  8. Helpful (1)

    "Be cautious of bad leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (More than 5 years)

    Pros

    Comp passes and perks throughout Universal Orlando Resort properties.

    Cons

    Working nights/weekends is common when salaried.
    No ability to negotiate salary when changing roles within company.
    Some managers not qualified to lead a team effectively or retain employees.

    Advice to Management

    Pay attention to why particular teams have high turnover, and focus on concerns raised during exit interviews or team productivity will not improve.


  9. "Attractions Captain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Universal Orlando Resort full-time (More than a year)

    Pros

    Free entrance to parks is great

    Cons

    Far away from everything other than tourists

    Advice to Management

    Treat employees with more value, not like a brothel where you expect turnover rates


  10. "Fun job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort part-time

    Pros

    Free passes, easy job, fun place to work

    Cons

    Low pay, parking is annoying


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