Universal Orlando Resort Reviews | Glassdoor

Universal Orlando Resort Reviews

Updated November 26, 2018
605 reviews

Filter

Filter


3.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Universal Orlando Resort CEO Bill Davis
Bill Davis
355 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Great benefits for Full Time & Part Time employees" (in 60 reviews)

  • "The company really cares about its Team Members" (in 47 reviews)

Cons
  • "Low pay, not much help from HR in terms of advancement" (in 33 reviews)

  • "Type of Insurance for part time team members" (in 26 reviews)

More Pros and Cons

  1. "Flexible"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort part-time

    Pros

    Flexible, worked with my school schedule

    Cons

    a hassle to go through wardrobe and city walk every day


  2. "Great place overall but too much bureaucracy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place overall to sustain a career.

    Cons

    Too much favoritism when it comes to promotions.

    Advice to Management

    The Project Management is a valuable asset and the company should stop acting like they aren't as important as the communications strategists or the brand marketers.

  3. "security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer
    Former Employee - Security Officer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Universal Orlando Resort part-time (More than a year)

    Pros

    I had the best time staff was great got the job done

    Cons

    Didn't work around my school schedule

    Advice to Management

    They were good managment


  4. "3.5 years happily employed and counting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Coordinator in Orlando, FL
    Current Employee - Guest Service Coordinator in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (More than 3 years)

    Pros

    Lots of room to move up
    Yearly raises
    Complimentary Tickets and discounts
    Insurance, PTO, decent wages

    Cons

    The heat
    The crowds
    You can be looked over when trying to move up

    Advice to Management

    Keep doing what you're doing, and keep the team members fairly.


  5. "A great place, whether as just a start or a permanent home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Universal Orlando Resort part-time (More than 3 years)

    Pros

    * Great benefits: comp passes every quarter, free incentives like events for team members, flexible scheduling, if you're full time you even get some financial help with schooling
    * Most management teams I've worked under have been understanding and do try their best for their employees
    * Tons of opportunities to move around in the company, most people you meet are happy to help you discuss pathways for your career. Management's door is always open for things like this too!

    Cons

    *Pay can be a little low, and it takes a while to work up to anything that can be considered a decent living wage for today's standards.

    Advice to Management

    *It's a great company, but times are changing fast so maybe listen to your employees and see where trends are going to make the best possible decisions for everyone involved.


  6. "Working for Universal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vacation Planner in Orlando, FL
    Former Employee - Vacation Planner in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Universal Orlando Resort part-time (More than a year)

    Pros

    For such a big company, they really care for every individual team member and really go out of their way to make you feel appreciated. So many different benefits are offered here, including discounts in the parks (food, merchandise, etc) and tickets (parks, special events, parades, etc), access to special events (Blue Man Group, Halloween Horror Nights, Mardi Gras), discounts on companies around Orlando, and free stays at hotels! So many different things. The best thing is how great management treats you, and how awesome of an environment this place truly is.

    Cons

    Huge company, so new faces all the time. You have to stay in a position for 6 months before being able to transfer to a different one. Cannot do 2 positions at once. Very easy to get fired from if a guest lies about the tickets you gave them and Universal thinks you're stealing, they will send you home. Physically straining, because every shift you have to walk through the parking lot, entrance, City Walk, and then the actual park to get to your position before and after your shift. There is no seperate entrance for team members unless you work really far into the park.


  7. "Loved it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Universal Orlando Resort part-time

    Pros

    They care about their employees.

    Cons

    This position has short shifts.

  8. Helpful (1)

    "Security Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    No opinion of CEO

    I worked at Universal Orlando Resort full-time (More than a year)

    Pros

    Good benefits. Values are stressed when it benefits the company

    Cons

    Horrific scheduling. Could possibly work every shift within 4 days.

    Advice to Management

    talk to your employees


  9. "fun"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Universal Orlando Resort part-time (More than a year)

    Pros

    it was a fun place to work

    Cons

    no cons except growth at company


  10. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort part-time

    Pros

    management and consulting is very good

    Cons

    very bad communication between people