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Universal Orlando Resort

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Universal Orlando Resort

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Universal Orlando Resort Reviews

Updated Dec 2, 2022

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Found 1,580 of over 2K reviews
4.0
81% Recommend to a Friend
85% Approve of CEO

Found 1,579 of over 2K reviews

4.0
81%
Recommend to a Friend
85%
Approve of CEO
Universal Orlando Resort Chairman and CEO Tom Williams (no image)
Tom Williams
197 Ratings

Top Review Highlights by Sentiment

Pros
  • "Great benefits and if you with in good service you get a free meal ticket up to $3.(in 248 reviews)
  • "Great people and amazing set up.(in 66 reviews)
  • "Great team members to work with and management!(in 56 reviews)
  • "Met some great coworkers who became long(in 37 reviews)
  • "Free tickets to both Universal and Islands of Adventure as well as some other parks.(in 30 reviews)
Cons
  • "Little room to advance and low pay(in 99 reviews)
  • "Hectic, often poor management, rude guests(in 88 reviews)
  • "Long Hours and working outside(in 45 reviews)
  • "Too much favoritism when it comes to promotions.(in 32 reviews)
  • "Managers don't care if you are ill or not which is kinda sad working with food with the flu.(in 30 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Universal Orlando Resort and is not affected by filters.

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  1. 5.0
    Current Employee, more than 1 year

    Great Company

    Dec 2, 2022 - Guest Service Coordinator in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Takes Cares of its employees

    Cons

    None of the above for this

    Be the first to find this review helpful
  2. 5.0
    Current Employee, less than 1 year

    great place to work

    Nov 29, 2022 - Ride and Show Technician in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good benefits good team good leadership

    Cons

    no cons good place overall

    Be the first to find this review helpful
  3. Join the Universal Orlando Resort team
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  4. 4.0
    Former Employee, more than 5 years

    Loved my team, but hated the politics

    Nov 29, 2022 - Simulation Specialist in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It’s obviously a cool place to work with some good benefits, and my team had a pretty great culture

    Cons

    Could be stressful at times and I was definitely underpaid. Sole reason I left was because they wouldn’t let me go remote even though my job was able to be done 100% remote no problem

    Continue reading
    Be the first to find this review helpful
  5. 5.0
    Former Employee

    Review

    Nov 22, 2022 - Guest Services 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good hours for the pay

    Cons

    Be prepared for Weather conditions

    Be the first to find this review helpful
  6. 4.0
    Former Employee, more than 5 years

    Great place for the right person

    Nov 22, 2022 - Manager, Strategic Planning 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Interesting business and projects, great teams, wonderful people. Fun to work near the theme parks and get to go explore a ride between meetings. Good work life balance.

    Cons

    Low pay relative to industry standard for similar roles and quickly growing Orlando cost of living, expensive benefits, and poor flexible work options with a required 3 day minimum in office.

    Be the first to find this review helpful
  7. 5.0
    Former Employee, more than 3 years

    .

    Nov 21, 2022 - Security Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Competitive compensation and great benefits

    Cons

    Public facing and often working outside

    Be the first to find this review helpful
  8. 2.0
    Former Employee

    Eh ok place to work

    Nov 30, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good place to work and good benefits

    Cons

    Company need to brush up more on deaf culture and than just having interpreters

    Be the first to find this review helpful
  9. 5.0
    Current Employee

    Wonderful Place to Work!

    Nov 11, 2022 - Entertainment 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They are the most incredible company I've ever worked for.

    Cons

    Possibly some of the benefits I get within the parks could be better.

    Be the first to find this review helpful
  10. 5.0
    Former Employee, less than 1 year

    team member

    Nov 11, 2022 - Team Member in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    loved working with different people every day

    Cons

    i have no cons to write about

    Be the first to find this review helpful
  11. 5.0
    Former Employee

    great environment!

    Nov 9, 2022 - Premium Services Concierge 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    very competetive pay and relaxed environment

    Cons

    enjoyed all the time I had there

    Be the first to find this review helpful
Viewing 1 - 10 of 1,579 Reviews
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Universal Orlando Resort Reviews FAQs

Universal Orlando Resort has an overall rating of 4.0 out of 5, based on over 1,690 reviews left anonymously by employees. 81% of employees would recommend working at Universal Orlando Resort to a friend and 66% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Universal Orlando Resort employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Universal Orlando Resort. This rating has decreased by -1% over the last 12 months.

81% of Universal Orlando Resort employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Universal Orlando Resort 3.6 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Universal Orlando Resort to be career development, coworkers, benefits and the cons to be compensation, management.

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Glassdoor has 1,690 Universal Orlando Resort reviews submitted anonymously by Universal Orlando Resort employees. Read employee reviews and ratings on Glassdoor to decide if Universal Orlando Resort is right for you.