Universal Orlando Resort Reviews

Updated May 7, 2021

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4.1
85%
Recommend to a Friend
94%
Approve of CEO
Universal Orlando Resort CEO Bill Davis
Bill Davis
574 Ratings
Pros
  • "Universal has great benefits for their employees(in 94 reviews)

  • "Treat guests and team members really well(in 69 reviews)

  • Cons
  • "Low pay, occasional disorganization with management(in 44 reviews)

  • "Management can still do a better job communicating to their team members(in 32 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Universal Orlando Resort and is not affected by filters.

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    1. 5.0
      Former Employee, less than 1 year

      Tough, but best job ever

      Apr 30, 2021 - Guest Services Coordinator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, Theme Park Perks, Competitive Pay, Community

      Cons

      Long shifts with a lot of traffic in busier times

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    2. 1.0
      Current Employee, less than 1 year

      A real review for Universal

      May 6, 2021 - Support Coordinator in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Working and Meeting great people throughout the company - You grow thick skin

      Cons

      - Dishonest Management - Disorganized Management - "Boss-holes" No leaders here - No work to life balance - You are a number - They will throw the fact they offer health insurance in your face - They will throw that you are receiving an hourly wage - The attendance point system is a joke - none of the Sups/Managers use this attendance system. - System always down - Cant collect payments - Dont follow their own core values - Give you Vacation and PTO to make it extremely difficult to use - Give you theme park tickets and add ALOT OF BLOCKOUT DATES - No respect - All in All - the grass isn't always greener on the other side.

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    3. 3.0
      Current Employee, less than 1 year

      Great place to work!

      May 7, 2021 - Entertainer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Get to entertain and meet people from around the world! Free theme park tickets

      Cons

      None that I can think of.

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    4. 5.0
      Former Employee, more than 3 years

      Amazing Experience

      Apr 16, 2021 - Coordinator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company culture Fun perks Management/Higher Leadership truly cares about every team member Fun job Room for advancement, easy to grow your career Work never felt like work, I always looked forward to my job

      Cons

      Some jobs require you to work weekends and holidays, Pay can be on the lower end for front line team members

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      1 person found this review helpful
    5. 5.0
      Current Employee, less than 1 year

      It's okay

      Apr 28, 2021 - Vacation Planner(Ticket Sales) in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great first-time job or when you're in college

      Cons

      Not a real chance for growth

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    6. 5.0
      Current Employee, less than 1 year

      Attraction Attendant

      Apr 25, 2021 - Attraction Attendant in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team and reasonable shifts

      Cons

      I can’t think of any cons!

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    7. 5.0
      Current Employee, less than 1 year

      A fun place to perform!

      Apr 13, 2021 - Actor/Performer in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are lots of perks to working for a theme park and the pay is great for the area! Fun work environment and material.

      Cons

      There are sometimes corporate rules/red tape that do not translate well for a theatrical setting.

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    8. 5.0
      Current Employee, more than 1 year

      Best job I've ever had

      Mar 16, 2021 - Park Services Associate in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Starting pay is $13/hour for any position. They have a point system for calling out that you can use 1 point to call out for up to 5 days, no questions asked. After 30 days, you get the point back. They give you so much vacation time, it's not even funny. Ample amount of tickets for you to take friends and family to the parks (just don't sell them.) The people I work with are some of the most caring and empathetic people I've ever met all the way to top management. You know it's a good company when the new head boss wants to sit with you at your dirty job and have you teach him how to do it so he can come in the next day and do it so he knows just how hard the work is and what we deal with. (Looking at you Brett!) Also during the pandemic, we were out of work for around a month and they paid us our regular weekly pay for the first month and then 80% the next month. I never had to worry about money or looking for a new job while we were out. This doesn't even start to cover the medical benefits, retirement, stock options, etc. And if you're looking to climb the ladder or just switch it up to a different department, they will help make the process as easy as possible. Honestly, it's just a really great company to work for.

      Cons

      Wish it paid more. I have a room mate and we barely make Orlando rent even working 40 hours. It's very common here that people have 2 or 3 jobs and drive an hour out of the way because housing is over $1,000 a month for a one bedroom apartment.

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    9. 4.0
      Former Employee, less than 1 year

      It’s okay

      May 6, 2021 - Legal Assistant in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good job with good bénéfits

      Cons

      Tiring with a lot of hours

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    10. 3.0
      Former Employee, more than 8 years

      Very disappointing changes after 15 years,

      Mar 24, 2021 - Project Manager in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Health Benefits, education reimbursement, growth opportunities within

      Cons

      Backstabbing coworkers, targeted harassment, being asked to scheduled FMLA time off when illness was “not something that could be scheduled ” , receiving amazing internal feedback directly to the leader of your department and having your review look like you were never showing up to work,

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      1 person found this review helpful
    Viewing 1 - 10 of 1,060 Reviews

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