Universal Orlando Resort Reviews | Glassdoor

Universal Orlando Resort Reviews

Updated May 18, 2017
23 reviews

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Universal Orlando Resort CEO Bill Davis
Bill Davis
16 Ratings

23 Employee Reviews

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Pros
  • Great benefits and plenty of fun (in 34 reviews)

  • You become Family with fellow Team Members (in 32 reviews)

Cons
  • Low pay considering other similar jobs in the area pay much more (in 25 reviews)

  • As previously mentioned, pay is not the best if it is your full-time job (in 16 reviews)

More Pros and Cons

  1. "Universal Orlando Resort is a great company, however, stay away from Consumer Insights."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Insights in Orlando, FL
    Former Employee - Consumer Insights in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Universal Orlando Resort full-time (More than a year)

    Pros

    Universal benefits
    Amazing co workers
    Easy-going job
    Amazing co workers
    Decent pay
    Amazing co workers
    Learn people skills
    Learn time management

    Cons

    Horrible management
    Horrible working conditions
    Little to no ability to move up
    Easy to be fired


  2. "Poor management, lack of communication, and policies not applied equally."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Orlando, FL
    Former Employee - Executive Assistant in Orlando, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Universal Orlando Resort full-time (More than 3 years)

    Pros

    Please note: Universal Creative is a division of Comcast/NBC Universal. Reviews for this position under MSNBC.news are misleading, as that is actually a sister company. Universal Creative is housed at Universal Orlando Resort, and employees are either on the payroll of UO or NBC Uni. It is part of UO, yet maintains separate management structure and HR Department, which is not necessarily a good thing.
    PRO: There are a handful of wonderfully talented and dedicated employees who truly enjoy bringing new rides, shows, and attractions to life. As Comcast/NBC Universal is the parent company, they are investing heavily in the theme parks.

    Cons

    Overcrowding in the office causes poor morale among those in hourly or lower salaried positions. While executives have a decent-sized work space, the lower-ranking are relegated to row desks and small spaces reconfigured to accommodate several employees. Also, lower-ranking employees are expected to park in the large employee parking garage two blocks from the office despite the fact there is a large parking lot around the building with plenty of space. Employees with documented medical disabilities were instructed to park in handicapped spaces in the parking garage two blocks away! The onsite HR department is extremely unprofessional. Expect them to 'play favorites,' because rules and policies are not applied nor enforced equally. Travel and expense policy is routinely violated by upper-level employees, and their support staff is placed in a compromising position as they are expected to handle and submit those expense reports. Though HR has been informed of this several times, they willingly choose to turn a blind eye to blatant policy violation with paper trail proof! Unless you have a high executive leadership position, HR is not on your side, nor will your employee concerns remain confidential. Overtime for hourly employees is highly frowned upon, but employees supporting executives have been encouraged or coerced to work off the clock without documenting time, or work outside normal business hours and 'keep track of time.' If you are considering a support position, be advised there is no career advancement. Unless your idea is beneficial to management in some way, you will be expected to do as told without thinking or questioning, Be careful, because even if you do something against policy at the request of management, do not expect them to have your back or speak out about it. If you're willing to blindly do as told with a smile on your face, this is the place for you - especially if you are willing to conceal your manager's mistakes or policy violations.

    Advice to Management

    Place value on hard-working, dedicated, talented, ethical employees - not just the employees who know how to play office politics. HR at Universal Creative should be overseen by Universal Orlando Resort as a whole. Oversight and accountability are greatly lacking.


  3. "Culinary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - First Cook in Orlando, FL
    Former Employee - First Cook in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Universal Orlando Resort full-time

    Pros

    You get into the park.

    Cons

    10 hour shifts, no break.

    Advice to Management

    Retrain all managers and increase your pay rate. Pay rate is 2.79 less than Disney world and sea world. Insurance is good.


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  5. "Vacation Planner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vacation Planner in Orlando, FL
    Current Employee - Vacation Planner in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (Less than a year)

    Pros

    Free park tickets, and excellent company to have on resume. Medical office to use as needed, and very thorough training.

    Cons

    Management
    Hours
    Commission (total joke)
    Team Captains
    The other Vacation Planners
    Long hours for one day a week.
    Overworked and underpaid during special events such as Halloween Horror Nights, Christmas, and Mardi Gras.

    Advice to Management

    1.)STOP WRITING PEOPLE UP FOR STUFF THAT IS NOT OUR FAULT OR WITHOUT ANY EVIDENCE!
    2.) STOP using the "customer is always right" saying
    3.) Give equal hours and STOP favoritism amongst those who LIE to the guests to make extra commission.
    5.) STOP hiring people with child-like mentality to be Team Captains.
    6.) Stop bullying the new people by making them feel unequal and not good enough.


  6. Helpful (1)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Orlando, FL
    Former Employee - Sales Associate in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Perks and park benefits, and barely that

    Cons

    Chaotic, very reminiscent of the "Not ready for prime time players". Too many chiefs and far too few Indians. They hit a home run with the WWOHP or there wouldn't BE a Universal Orlando, and now they have a swagger that they are the biggest player in the game. So sad to see so much "Disney Envy" in management. Pay is terrible, Insurance is cancelled day of term, regardless of whether you paid the premiums or not (They actually deducted Insurance that was cancelled from my final check!!) Days off are non-existent, and favoritism (and nepotism) run rampant, as does interpersonal romances amongst the minions...

    Advice to Management

    Act like you've been there before, or Comcast will not get rid of Universal, they will just get rid of you!


  7. "citywalk bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Orlando, FL
    Former Employee - Bartender in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there were no pros. didn't enjoy anything about this company. i applied for a full time position and got a part time job.

    Cons

    very deceiving. was told i would make crazy amount of money. sorry $90 on a friday night closing the bar is not good money. be careful what venue you work at. if you get hard rock then you good. don't work at anything else.

    Advice to Management

    tell me the truth. if an employee doesn't like it somewhere then find that person a place they would enjoy and not have to wait 180 days.


  8. "Sucks!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attractions Attendant in Orlando, FL
    Former Employee - Attractions Attendant in Orlando, FL
    Disapproves of CEO

    I worked at Universal Orlando Resort part-time (More than a year)

    Pros

    very flexible when it comes to your hours.

    Cons

    allot.of favoritism, and if you get in trouble everyone will know your business leads will tell one coworker then that coworker will tell another and so on so i out in my noticed and found a better job.


  9. "not the best place to work, horrible team members and guests, these people lack a little common sense"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stocker in Orlando, FL
    Current Employee - Stocker in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Universal Orlando Resort part-time (Less than a year)

    Pros

    free comp passes every quarter each year, free admission for team members and that's all that's great working at Universal Studios

    Cons

    man management, horrible leadership or lack thereof, very unprofessional and the culture there is not that great.


  10. "RUN AWAY!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Orlando, FL
    Former Employee - Sales Associate in Orlando, FL
    Doesn't Recommend
    No opinion of CEO

    I worked at Universal Orlando Resort full-time (More than 3 years)

    Pros

    Free park tickets, HHN preview night, 50% off christmas discount

    Cons

    You're just a number to them, no room for advancement, claim to have a universe of opportunities but internal transfers are harder to get then if you were applying from the outside.

    Advice to Management

    Appreciate your employees managers and assistant managers treat you like a number and don't actually care about you.


  11. "Horrible."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Service Cashier in Orlando, FL
    Former Employee - Food Service Cashier in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Universal Orlando Resort part-time (Less than a year)

    Pros

    Park tickets and movies tickets.

    Cons

    Poor management in City Walk

    Advice to Management

    Communicate


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