Universal Orlando Resort Reviews | Glassdoor

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Universal Orlando Resort Reviews

Updated November 30, 2017
30 reviews

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Universal Orlando Resort CEO Bill Davis
Bill Davis
23 Ratings

30 Employee Reviews

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Pros
  • Great benefits and plenty of fun (in 49 reviews)

  • No two days are the same in the theme park world (in 38 reviews)

Cons
  • Low pay, not much help from HR in terms of advancement (in 30 reviews)

  • The point system also doesn't truly reflect the team members reliability (in 24 reviews)

More Pros and Cons

  1. "Attractions Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Universal Orlando Resort full-time

    Pros

    Getting to meet people from diverse backgrounds. Good benefits.

    Cons

    Sexual harassment is rampant among Team Members and Universal management takes very little to no action to try and stop it.


  2. "Ehhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Universal Orlando Resort part-time (More than 10 years)

    Pros

    Free them park and tickets

    Cons

    Company’s getting too big and doesn’t care anymore

  3. "Universal Orlando PR Internships"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Assistant Professor, Communication Studies in Orlando, FL
    Current Intern - Assistant Professor, Communication Studies in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Universal Orlando Resort as an intern

    Pros

    Company's name looks good on a resume, park admission.

    Cons

    After applying, being interviewed and seeing who actually gets hired, me and a more than a handful of male friends ( including UCF, UF and FSU students in the field of Communications), have come to the conclusion that UO only hires FEMALES for their PR Internships...sad to say and shame on you.

    Advice to Management

    Your PR/Comm. management & senior management sneeds to become more diverse and not be afraid of working around males.


  4. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Orlando, FL
    Former Employee - Management in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    I worked at Universal Orlando Resort full-time (More than 10 years)

    Pros

    Nothing worst company awful service awful food

    Cons

    Long hours, underpaid, un respected, unwilling to help. Demanded to treat employees with out respect or care. Universal is the worse company I have ever work for. I was force on doing the job of 4 people for years and I'm not the only one. Tom Williams is either blindsided about the company and the treatment of his employees or he doesn't care. The Hr department is a joke they let their personal friendships get involved and will protect team members in management the should not be working there any longer specially when they have either sexually or physically abuse their team members, but instead are promoted. Sending victims the wrong message. As well they will wich hunt others for their own vandetta.

    Advice to Management

    Stay at universal and never leave I would never will like to work with any of you and see you outside Universal ruining people's life's the way I saw you did so many times and what made me leave a company with out any care for their employees and their safety.


  5. "I highly DO NOT RECOMMEND!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Universal Orlando Resort part-time (More than a year)

    Pros

    Free access to parks, park tickets for family and friends, discounts on food and merchandise.

    Cons

    Some of the down sides to working at Universal Orlando Resort is management doesn't care about working conditions of employees. You may be neglected on be relieved upon your request to use the restroom. You may have to wait an hour to an hour and a half for a 2 minute restroom break because you are not of value to them, you are just another number.


  6. Helpful (1)

    "Event Guide..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Guide in Orlando, FL
    Current Employee - Event Guide in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (Less than a year)

    Pros

    You get free tickets, discounts everywhere there and you are able to get in the park for free and free parking

    Cons

    Events is honestly really bad honestly with having no hours most of the time and a lot of miscommunication with the Leads and there is no team work and if you do a slight mistake you'd get scolded for it with attitude or rudely. Other co workers are either lazy or avoid trying to do work at all and this is only the tip of the iceberg of whats wrong in this screwed up department.

    Advice to Management

    If you guys are all going to talk in a group and chill around then except your employees to do the same thing.


  7. "Universal Orlando Resort is a great company, however, stay away from Consumer Insights."

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Insights in Orlando, FL
    Former Employee - Consumer Insights in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Universal Orlando Resort full-time (More than a year)

    Pros

    Universal benefits
    Amazing co workers
    Easy-going job
    Amazing co workers
    Decent pay
    Amazing co workers
    Learn people skills
    Learn time management

    Cons

    Horrible management
    Horrible working conditions
    Little to no ability to move up
    Easy to be fired

  8. Helpful (1)

    "Poor management, lack of communication, and policies not applied equally."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Orlando, FL
    Former Employee - Executive Assistant in Orlando, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Universal Orlando Resort full-time (More than 3 years)

    Pros

    Please note: Universal Creative is a division of Comcast/NBC Universal. Reviews for this position under MSNBC.news are misleading, as that is actually a sister company. Universal Creative is housed at Universal Orlando Resort, and employees are either on the payroll of UO or NBC Uni. It is part of UO, yet maintains separate management structure and HR Department, which is not necessarily a good thing.
    PRO: There are a handful of wonderfully talented and dedicated employees who truly enjoy bringing new rides, shows, and attractions to life. As Comcast/NBC Universal is the parent company, they are investing heavily in the theme parks.

    Cons

    Overcrowding in the office causes poor morale among those in hourly or lower salaried positions. While executives have a decent-sized work space, the lower-ranking are relegated to row desks and small spaces reconfigured to accommodate several employees. Also, lower-ranking employees are expected to park in the large employee parking garage two blocks from the office despite the fact there is a large parking lot around the building with plenty of space. Employees with documented medical disabilities were instructed to park in handicapped spaces in the parking garage two blocks away! The onsite HR department is extremely unprofessional. Expect them to 'play favorites,' because rules and policies are not applied nor enforced equally. Travel and expense policy is routinely violated by upper-level employees, and their support staff is placed in a compromising position as they are expected to handle and submit those expense reports. Though HR has been informed of this several times, they willingly choose to turn a blind eye to blatant policy violation with paper trail proof! Unless you have a high executive leadership position, HR is not on your side, nor will your employee concerns remain confidential. Overtime for hourly employees is highly frowned upon, but employees supporting executives have been encouraged or coerced to work off the clock without documenting time, or work outside normal business hours and 'keep track of time.' If you are considering a support position, be advised there is no career advancement. Unless your idea is beneficial to management in some way, you will be expected to do as told without thinking or questioning, Be careful, because even if you do something against policy at the request of management, do not expect them to have your back or speak out about it. If you're willing to blindly do as told with a smile on your face, this is the place for you - especially if you are willing to conceal your manager's mistakes or policy violations.

    Advice to Management

    Place value on hard-working, dedicated, talented, ethical employees - not just the employees who know how to play office politics. HR at Universal Creative should be overseen by Universal Orlando Resort as a whole. Oversight and accountability are greatly lacking.


  9. "Culinary"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - First Cook in Orlando, FL
    Former Employee - First Cook in Orlando, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Universal Orlando Resort full-time

    Pros

    You get into the park.

    Cons

    10 hour shifts, no break.

    Advice to Management

    Retrain all managers and increase your pay rate. Pay rate is 2.79 less than Disney world and sea world. Insurance is good.


  10. "Park services 3rd shift- islands of adventure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Park Services Nights
    Current Employee - Park Services Nights
    Doesn't Recommend
    Positive Outlook

    I have been working at Universal Orlando Resort full-time (More than a year)

    Pros

    Easy work and good pay.

    Cons

    Management is terrible, and uncaring. God forbid you get sick they will take points to go home. No points? You must deal with it, no matter how sick, or you will lose you job. Terrible environment to work in.

    Advice to Management

    Show some more respect for employees


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