Universal Orlando Resort Reviews | Glassdoor

Universal Orlando Resort Reviews

Updated December 12, 2017
115 reviews

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3.0
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Universal Orlando Resort CEO Bill Davis
Bill Davis
48 Ratings

115 Employee Reviews

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Pros
  • Great benefits and plenty of fun (in 46 reviews)

  • No two days are the same in the theme park world (in 38 reviews)

Cons
  • Low pay, not much help from HR in terms of advancement (in 30 reviews)

  • The point system also doesn't truly reflect the team members reliability (in 22 reviews)

More Pros and Cons

  1. "Fun Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Universal Orlando Resort full-time

    Pros

    Fun and relaxed work environment. Activities to increase employee satisfaction. Good benefits offered.

    Cons

    Lack of opportunities to grow and develop internally.


  2. "Not worth your time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attractions Supervisor in Orlando, FL
    Former Employee - Attractions Supervisor in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Universal Orlando Resort full-time (Less than a year)

    Pros

    Excellent perks and benefits. Team Member discounts and activities are a really lovely.

    Cons

    Salary is a joke at all levels. Speaking to attractions specifically - moving up the ladder is nearly impossible for the average team member. It can take literal years to climb to a basic entry-level management position. It's a joke. Over-qualified, excellent team members are not given the opportunities they deserve to succeed.

    Advice to Management

    Get off your personal cell phones (no, snapchat is not an appropriate use of company time) and pay more attention to your team.

  3. "Great place to get a first job, but not for staying long."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stocker in Orlando, FL
    Current Employee - Stocker in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Universal Orlando Resort full-time (Less than a year)

    Pros

    Great people to work with, great atmosphere and good benefits. Managers and team captains are awesome, but a little disorganized at times.

    Cons

    You get payed less than other jobs outside. Not a lot options for movement upwards in the company. Sometimes the schedules are very random(Sometimes I would get out from a shift at 12 am and started the other shift at 9 am).

    Advice to Management

    Listen for advise from the employees on how to improve a situation. Other than that great job.


  4. "Nothing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Freelancer - Anonymous Freelancer
    Former Freelancer - Anonymous Freelancer
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    You do get free tickets

    Cons

    Some of the employers and employees aren't so nice


  5. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Universal Orlando Resort part-time

    Pros

    Weekly pay, great co workers, easy job.

    Cons

    Super strict on silly things such as uniforms and certain policies. Management often put you in lose lose situations. Higher ups do not care about you at all but store managers are very nice and helpful.

    Advice to Management

    Relax with the uniform strictness and continue to train store managers the way they are being trained. Very nice an helpful individuals. Can't say the same for higher up individuals.


  6. "Universal Orlando"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort full-time

    Pros

    A lot of departments for advancement

    Cons

    Pay may not be the best


  7. "decent first job for orlando kids"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Orlando Resort part-time

    Pros

    fun environment and great people

    Cons

    long days and florida heat takes a toll

  8. "Universal AGM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in Orlando, FL
    Current Employee - Assistant General Manager in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Universal Orlando Resort full-time (More than 8 years)

    Pros

    Insurance, Ability to change, Challenging

    Cons

    Favoritism, lack of fair pay, politics


  9. "Park services"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort full-time

    Pros

    Free park entry and health insurance is good

    Cons

    I work nights at city walk the 3rd shift is awful

    Advice to Management

    Pay more attention to what your team members need


  10. "Busy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Technical Service in Orlando, FL
    Current Employee - Manager, Technical Service in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (More than 10 years)

    Pros

    No day is the same, lots of freedom to do what you feel is best to improve your day. Large Teams.

    Cons

    You are expected to be available and willing to come in 24 hours a day, 7 days a week. Old school Management style.

    Advice to Management

    Work, Life, Balance


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