Universal Orlando Resort Reviews | Glassdoor

Universal Orlando Resort Reviews

Updated June 25, 2017
401 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Approve of CEO
Universal Orlando Resort CEO Bill Davis
Bill Davis
235 Ratings

401 Employee Reviews

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Pros
  • Great benefits and plenty of fun (in 38 reviews)

  • You become Family with fellow Team Members (in 32 reviews)

Cons
  • Low pay considering other similar jobs in the area pay much more (in 26 reviews)

  • As previously mentioned, pay is not the best if it is your full-time job (in 16 reviews)

More Pros and Cons

  1. "Great at first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services Coordinator in Orlando, FL
    Former Employee - Guest Services Coordinator in Orlando, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Universal Orlando Resort part-time (More than 3 years)

    Pros

    Company as a whole is fantastic. Great perks, unlimited access, access to other FL parks, stock purchase program, cheap meals for employees, previews for most attractions

    Cons

    The pay rate relative to the responsibilities is absolutely criminal. Guest services coordinators are responsible to know almost everything about the company but are paid slightly more than a venue lead.

    Advice to Management

    Consider relevant experience from other companies. I was not promoted because I didn't have "universal lead experience" though I had over three years at Disney. I had multiple in person interviews and NONE of the departments gave me feedback from the interviews even after me asking. One of the departments was the department I was currently in.


  2. "Great Company, poor leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (More than 3 years)

    Pros

    Good benefits. Fun perks like tickets and discounts.

    Cons

    Leadership allows middle managers to bully employees and get away with not doing work. Process changes constantly and managers don't listen to advice from employees.

    Advice to Management

    Take surveys seriously. Ask employees doing the work what isn't working for them instead of making decisions that alter working conditions. And remove middle management who don't work well with other teams and bully their employees.


  3. "Great workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Universal Orlando Resort part-time

    Pros

    Great company with opportunities of growth and advancement within

    Cons

    Some locations have limited hours. Weather can get too hot.


  4. "Good Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Universal Orlando Resort full-time

    Pros

    Great benefits and really care about you

    Cons

    Can be sent home sometimes


  5. "From seasonal to full time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Universal Orlando Resort full-time

    Pros

    Easy to pick up shifts

    Cons

    Took the fun out of working for a theme park. When hired they mention fun so much and they slowly keep adding more and more rules that take the fun out of working

    Advice to Management

    Focus on team members


  6. "A great company over all"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Orlando, FL
    Former Employee - Sales Associate in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Universal Orlando Resort (More than 3 years)

    Pros

    Great benefits, great hr department, lots of area to move around

    Cons

    Pay could be better, very strict attendance point system that I've seen lead to the termination for a lot of our best employees for things out of our control


  7. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Universal Orlando Resort part-time

    Pros

    Great place to work. Very fun.

    Cons

    Didn't seem like there was much opportunity for growth within the company.


  8. "Great Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time

    Pros

    You have access to many different opportunities you wouldn't have at a normal job. From working in Pyrotechnics to designing shows and themes for their seasonal events. There's always something to do and the perks are too long too list.

    Cons

    Pay can vary from the other theme parks, but you'll never work at a place as unique as Universal.


  9. "Cart attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cart Attendant in Orlando, FL
    Former Employee - Cart Attendant in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Universal Orlando Resort part-time (More than a year)

    Pros

    Good place to work and grow

    Cons

    Care more about employees and better pay

    Advice to Management

    None


  10. "I highly DO NOT RECOMMEND!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Universal Orlando Resort part-time (More than a year)

    Pros

    Free access to parks, park tickets for family and friends, discounts on food and merchandise.

    Cons

    Some of the down sides to working at Universal Orlando Resort is management doesn't care about working conditions of employees. You may be neglected on be relieved upon your request to use the restroom. You may have to wait an hour to an hour and a half for a 2 minute restroom break because you are not of value to them, you are just another number.


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