Universal Orlando Resort Employee Reviews | Glassdoor

Universal Orlando Resort Reviews

Updated March 24, 2017
368 reviews

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368 Employee Reviews

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Pros
  • You become Family with fellow Team Members (in 32 reviews)

  • Great Benefits, I have a great time working here (in 32 reviews)

Cons
  • Low pay, no chance of OT unless it's peak season (in 23 reviews)

  • As previously mentioned, pay is not the best if it is your full-time job (in 16 reviews)

More Pros and Cons

  1. "A great job; not a great career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Animator in Orlando, FL
    Current Employee - Animator in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (More than 3 years)

    Pros

    I never got bored of the day-to-day work. There were frustrations, but you shared them with your fellow team members, which made them much easier to deal with. Also, good benefits.

    Cons

    Absolutely the worst decisions in who to promote. Also, the so-called "Safety Committee" was a farce. And, not surprisingly, the pay is crap.

    Advice to Management

    Try promoting people who haven't been previously suspended for theft. That's a good start.


  2. "Flexibe, decent starting pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Attractions Attendant
    Current Employee - Attractions Attendant
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (More than 3 years)

    Pros

    Flexible hours, works with you easily. Good benefits

    Cons

    Management sides with guests more often than not, lots of favoritism.

    Advice to Management

    Have more transparency, and trust your employees.


  3. "Great Culture and Schedule for College Students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Guide in Orlando, FL
    Former Employee - Event Guide in Orlando, FL
    Positive Outlook

    I worked at Universal Orlando Resort full-time (More than a year)

    Pros

    I worked with a great team in the park, with busy months over summer break and fewer hours during school semesters.

    Cons

    Pay is low, that's the nature of the job. Only those in the corporate offices and leadership make enough to really make a living. But if you're in school, it will help pay the bills.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Team Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Universal Orlando Resort full-time (More than 3 years)

    Pros

    You become Family with fellow Team Members

    Cons

    Politics, dont expect to move up unless you play the game.


  6. Helpful (1)

    "Excellent and fun environment to work at"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Universal Orlando Resort (More than a year)

    Pros

    Benefits, people, rides, discounts around town

    Cons

    Very busy all the time

    Advice to Management

    More shade for the team members


  7. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Orlando, FL
    Current Employee - Sales Associate/Cashier in Orlando, FL
    Doesn't Recommend
    No opinion of CEO

    I have been working at Universal Orlando Resort full-time (More than a year)

    Pros

    Park Benefits
    401K
    Employee Stocks
    Employee Discounts
    Team Member Previews

    Cons

    Difficult to Transfer Departments within Company
    Managment
    -Always MIA
    -Over Delegation
    -Manipulative
    -Sense of Entitlement
    -Inconsiderate
    -Unfair/Favoritism
    High Turn Over Rate for Food & Bev

    Advice to Management

    Be around more; Treat everyone on even playing field; Work on Improving Morale


  8. "Facts"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Orlando Resort part-time

    Pros

    You receive a certain amount of Park tickets through out the year. You can get into the park for free and go anytime. Receiving commission as well.

    Cons

    We not allowed to accept tips from customers, we have to tell them that we not allowed to take tips.


  9. "Valued Team Member Looks Beyond"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time

    Pros

    Universal truly values their Team Members much more so than any other Amusement park chain.

    Cons

    No cons that impact professional environment.


  10. "Job review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Orlando, FL
    Former Employee - Analyst in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Universal Orlando Resort full-time (Less than a year)

    Pros

    Super awesome job with lots of benefits and is alot of fun!

    Cons

    havent had any bad things to report


  11. "HHN Scareactor 2016"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Scareactor
    Former Employee - Scareactor

    I worked at Universal Orlando Resort (Less than a year)

    Pros

    Great benefits, great people, ID gets you into the parks

    Cons

    Being a scareactor in a house is physically exhausting



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