Universal Orlando Resort Reviews | Glassdoor

Universal Orlando Resort Reviews

Updated May 21, 2017
385 reviews

Filter

Filter

Full-time Part-time

385 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great benefits and plenty of fun (in 34 reviews)

  • You become Family with fellow Team Members (in 32 reviews)

Cons
  • Low pay considering other similar jobs in the area pay much more (in 25 reviews)

  • As previously mentioned, pay is not the best if it is your full-time job (in 16 reviews)

More Pros and Cons

  1. "Great place to get started and grow your career."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attractions Team Leader in Orlando, FL
    Former Employee - Attractions Team Leader in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Universal Orlando Resort (More than 5 years)

    Pros

    Within Attraction Operations, management is very invested in their team members and are very willing to help the team grow. As long as you are willing to put forth the effort and take your job very seriously, the response is overwhelming.

    Cons

    They could stand to pay their employees a little more. The compensation is just a hair below average in my opinion.

    Advice to Management

    Keep doing what you're doing. Just don't let the bad team members fall through the cracks while focusing on the good ones.


  2. "Stocker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stocker in Orlando, FL
    Current Employee - Stocker in Orlando, FL
    Recommends
    No opinion of CEO

    I have been working at Universal Orlando Resort full-time (Less than a year)

    Pros

    GREAT BENEFITS,401 k, free park tickets, tuition, discounts. Fun environment and friendly people.
    people can move up.

    Cons

    For some is working holidays and pay could be better.

    Advice to Management

    none


  3. "Great culture!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entertainment in Orlando, FL
    Current Employee - Entertainment in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort full-time (More than 8 years)

    Pros

    Management cares about you and works really hard to help you on a day-to-day basis while managing the bigger picture. My best friends are all people I met working here, such a great family-vibe. They place a big focus on development and help you get to where you want to go.

    Cons

    The pay could be more, it's not terrible, I just feel that the cost of living in Orlando has increased, so our wages should too.

    Advice to Management

    I have no advice to management, I think they're doing a great job. Keep up the good work, as the company expands, keep focusing on your team members. Don't lose sight of that as you grow!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Universal Orlando"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort (More than a year)

    Pros

    -Free Park Entry
    -Major Holiday Merchandise Discounts
    -Generally friendly management
    -Ability to experience new Attractions before the General Public is able to

    Cons

    -Ridiculously strict guidelines for transferring departments
    -Unwilling to work with you if you're unhappy with your current job and wish to experience a different open qualified position

    Advice to Management

    Appeal to your employees strengths and desires. Do not hold people down, especially employees who have proven themselves to be top-talent that are expressing to you their vulnerability and unhappiness with a current position.


  6. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ride and Show Technician in Orlando, FL
    Current Employee - Ride and Show Technician in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent Company to work for. A stable job that is decent for the money.

    Cons

    Long walks from the parking lot and odd schedules initially


  7. "Event Guide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Guide in Kissimmee, FL
    Current Employee - Event Guide in Kissimmee, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort part-time (More than a year)

    Pros

    The work is varied so I never get bored with it. There are a lot of other perks for working with this company. The least of which is free tickets to the parks.

    Cons

    Management does not communicate well with the employees. Instead, they opt to relay information to our Leads, who then tell us what to do, even if we are standing right there.

    Advice to Management

    Communicate more directly with the employees.


  8. "Great, but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Orlando, FL
    Current Employee - Team Leader in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Orlando Resort (More than 3 years)

    Pros

    The company has great benefits and really goes beyond the call of duty for its Team Members.

    Cons

    Favoritism is becoming an increasing issue within the company.


  9. "Turnstile Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Turnstile Attendant in Winter Park, FL
    Current Employee - Turnstile Attendant in Winter Park, FL
    Recommends
    Approves of CEO

    I have been working at Universal Orlando Resort (More than 10 years)

    Pros

    It is a fun place to work for.

    Cons

    Most jobs are fast pace.

    Advice to Management

    Listen to your employers more please.


  10. "Great place to work while in college"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Events Operations in Orlando, FL
    Former Employee - Events Operations in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -Free theme park access
    -Discounts on a lot of stuff
    -Employee previews on new attractions/Universal movies
    -Fun work environment
    -Management knows how to have fun while getting job done

    Cons

    -Parking can be a mess during busy times
    -If you aren't a people person, this isn't the job for you
    -Not a ton of opportunity to move up
    -Pay isn't the best

    Advice to Management

    Keep doing what you're doing! Team Members love the atmosphere for the most part and individualized attention. People like being recognized when they do an exceedingly good job, it pushes them harder to keep it up.


  11. "A great company if you work for Central Shops or skilled trades"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Rides Technician in Orlando, FL
    Former Employee - Rides Technician in Orlando, FL
    Recommends
    Positive Outlook

    I worked at Universal Orlando Resort full-time (More than a year)

    Pros

    Great full time benefits and perks, PTO is accrued based on hours worked. Not union protected though so anyone's job can be threatened if they're working in Central Shops or a Ride Tech.

    Cons

    Shifts are bid upon every year so don't expect good days off if you're new. Upper management tends to make decisions that don't benefit their employees at all.


Showing 385 of 404 reviews
Reset Filters