Universal Protection Service Reviews | Glassdoor

Universal Protection Service Reviews

Updated March 22, 2017
729 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Steve Jones
225 Ratings

729 Employee Reviews

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Pros
  • Decent pay for Admin level staff under the Retail Division (in 18 reviews)

  • Easy money easy job decent pay depending on placement (in 17 reviews)

Cons
  • No room for upward mobility; officers not always the best; low pay (in 51 reviews)

  • No pay increases nor was there any room for advancement (in 31 reviews)

More Pros and Cons

  1. Helpful (1)

    "Job rate is good depend on your experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Professional in Denver, CO
    Current Employee - Security Professional in Denver, CO
    Recommends
    Positive Outlook

    I have been working at Universal Protection Service full-time (Less than a year)

    Pros

    Friendly enviroment and hours are good

    Cons

    Long hours and holliday work

    Advice to Management

    Great managment


  2. "Professional Operation."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Professional in Huntington Beach, CA
    Current Employee - Security Professional in Huntington Beach, CA
    Recommends
    Positive Outlook

    I have been working at Universal Protection Service full-time (More than a year)

    Pros

    Will work with you on hours and location. As long as you show up for your shift and on time. There will not be any issues. They work with you if you make the effort.

    Cons

    The down side is that it is under contract. You can be there one day and gone the next if the customer has a problem over something you did or did not do.

    Advice to Management

    Stay on top of what the customer wants and just keep the people that are assigned there informed.


  3. "Excellent Quick direct hire employment with minimal qualifications - Only Thorough Background Check"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Guard in Coto De Caza, CA
    Current Employee - Security Guard in Coto De Caza, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Universal Protection Service full-time (More than 3 years)

    Pros

    Good Hours & working Conditions

    Cons

    Main downsides - No Promotions, No Advancements, No Paid Time Off

    Advice to Management

    Would be better if company provided paid time off, although in he consideration of the present conditions of the economy any job is better than no job.


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  5. "It was a nice experience and way of meeting new people and learning to keep attentive to customers and clients."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lobby Ambassador in Los Angeles, CA
    Former Employee - Lobby Ambassador in Los Angeles, CA
    Recommends

    I worked at Universal Protection Service full-time (Less than a year)

    Pros

    My operations manager Daryl W. was very friendly and very helpful in getting me the right job at the right post. He is the reason why I chose to work for Universal Protection Services.

    Cons

    Having to stand for 8 hours a day was very hard.

    Advice to Management

    N/A


  6. "Current Protective Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CPL -Interim-Supervisor in Greenville, NC
    Current Employee - CPL -Interim-Supervisor in Greenville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Universal Protection Service full-time (More than a year)

    Pros

    There is always room for personal growth. It is up to the officer on how they intend to pursue their work ethics, leadership, and abilities. Dedication, hard work, teamwork, and leadership are essential not only for a security officer, but for any employee no matter the profession. Yes, compensation depends on the type of site an officer is assigned to. Every site is not a $10.00 an hour site. Duties vary per site, per client needs. Officer should never solely focus on compensation of a site. This could influence their performance of their duties for their site. They fall prey to complaining and judgments. Security is not a one person island. It takes every officer and personnel in management to provide a competitive and valued service to each and every client.

    Cons

    Work-life balance differs for every officer. Officers have children, are caregivers, students, work other part-time jobs; whatever their life entangles, there is a site to fit the needs an officer. The on-site supervisor will work with the officer, but the officer must in-turn work with the supervisor (arriving to work on time, coming to work on scheduled days, and performing duties to the best of officer's abilities). Training is available for all new officers and existing officers. Each site entails proper training through personnel and existing officers. Safety training is provided to ensure every officer is properly and adequately enhanced and armed with the tools necessary to perform their duties. At UPS, every officers is given the opportunity to obtain a 401k plan, life insurance, paid vacations, and a bonus at the end of their year date the officer began just to name some of the perks as well as manager and supervisor positions.


  7. "Professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Supervisor in San Diego, CA
    Current Employee - Security Supervisor in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Universal Protection Service full-time (More than a year)

    Pros

    Many different sites, great learning experiences.

    Cons

    There seems to be a cap on advancement in pay once your at a site.

    Advice to Management

    Invest in your workers more.


  8. Helpful (1)

    "Overall it has been a good experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Guard in Alameda, CA
    Current Employee - Security Guard in Alameda, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Universal Protection Service full-time (More than 5 years)

    Pros

    Best part about working with the company would be stable hours and overtime where applicable. Also once your a full time employee, you get to be in the union. Good health,vision and dental package as well.

    Cons

    Management is nice and helpful but actual clients who you may work for aren't as pleasant. As a reviewer posted already, we are contractors and if the client wants to remove you , they can, for any reason or NO reason unfortunately.

    Advice to Management

    Work on getting more sites and then put those who have been with the company priority.


  9. "Security guard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Guard in Lancaster, CA
    Current Employee - Security Guard in Lancaster, CA
    Recommends
    Positive Outlook

    Pros

    Good jobs bosses and assistance or nice, they're very helpful patient especially if you live out far

    Cons

    There aren't any that I've seen

    Advice to Management

    Overall this is the best job I've ever held, the management is hard working, making sure all employees are satisfied with their job


  10. "Great to work for UPS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in San Jose, CA
    Current Employee - Security Officer in San Jose, CA
    Recommends
    Positive Outlook

    I have been working at Universal Protection Service part-time (More than a year)

    Pros

    Culture and professionalism in job assignment
    Support with necessary technical and security tools
    Good Initial training,
    Respect from Management
    Helpful scheduling

    Cons

    Account Management is very reactive


  11. Helpful (1)

    "Low paying job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Columbia, SC
    Current Employee - Security Officer in Columbia, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Universal Protection Service full-time (More than 3 years)

    Pros

    work by myself. No stress

    Cons

    Low pay
    No vacation
    Hot in summer
    Cold in winter
    No advancement

    Advice to Management

    Need to think about family and give people time off. (VACATION)



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