Universal Service Administrative Company Reviews | Glassdoor

Universal Service Administrative Company Reviews

Updated June 14, 2018
110 reviews

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2.8
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Radha Sekar
9 Ratings

110 Employee Reviews

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Pros
  • "Great work/life balance, flexible telecommute policies" (in 21 reviews)

  • "great benefits and fair compensation" (in 17 reviews)

Cons
  • "Them pushing "work/life balance" is a complete joke" (in 5 reviews)

  • "career growth, not challenging professionally" (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Friendly place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Universal Service Administrative Company full-time (More than a year)

    Pros

    420K friendly and everything else. Like a real government job, but with no background check, and no worries about 420. Got all kinds of contractors coming in getting their contracts and sharing the wealth, we got a money roof top deck you can chill out on. Everyone shares the wealth. Loads of 401K Benefits, Great healthcare, and vacation and sick leave. All kinds of friendly people work here.

    Cons

    Pay could be better, but this is a "Non-Profit"

    Advice to Management

    Keep hiring all those that were let go by the new administration, it might be hard for us to find careers outside of the government.

    Universal Service Administrative Company Response

    May 22, 2018

    USAC maintains a drug and alcohol-free workplace. Possession or use of alcohol or illegal drugs by USAC employees while on USAC business is prohibited.


  2. "New management brings a breath of fresh air"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Finally. The new leadership is taking lacking performance seriously.

    Cons

    IT OPS leaders are doing everyone from doing their job

    Advice to Management

    Get rid of people in IT that doesn't contribute

  3. "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Universal Service Administrative Company full-time

    Pros

    great benefits and fair compensation

    Cons

    senior leadership turnover has been difficult


  4. Helpful (4)

    "Run....Fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Washington, DC
    Current Employee - Senior Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Universal Service Administrative Company full-time (More than 8 years)

    Pros

    Benefits, such as health, 401K. Non-Management employees, and a few of the employees left that truly understand the spirit of USAC.

    Cons

    Any work-life balance is dead, the CEO and Sr. Leaders (especially the ones she brought on from USDA) have lost the trust of the staff, toxic work environment, sub-par HR team, and poor Sr. Leadership. These have all contributed to USAC becoming one of the "worst" places in DC to work.

    Advice to Management

    Once trust is lost it's hard to regain. The promise of open and honest communication, that has been proven to be a false promise, has done little but make our departing employee list grow and grow, and the list of those looking, or talking about looking grow, and you have treated some of our best and brightest with little respect. You know when your turnover rate hits the double digits that you need to do something, but USAC leadership chooses to do nothing. That could be because many of the good leaders are looking to run as well. My advice, do something, before the FCC, or Congress does.


  5. Helpful (5)

    "New Management Brings Negative Changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Washington, DC
    Current Employee - Program Manager in Washington, DC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Universal Service Administrative Company full-time (More than 3 years)

    Pros

    Benefits, fellow employees, new building

    Cons

    New CEO, senior management, lack of professional advancement, complete reversal of telecommuting policy on short notice (contradicting mission of promoting telecommunication access), several CEO's in the span of 2+ years, employees not appreciated.

    Advice to Management

    Listen to employee feedback. Reverse telecommuting decision and promote a better work/life balance, and make USAC a rewarding place to work once again. Employees are your most valuable asset and many are looking for better opportunities as a result of recent changes.


  6. Helpful (6)

    "Don't let the Benefits Get you Stuck in this sunken place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Universal Service Administrative Company full-time (More than 3 years)

    Pros

    The benefits are outstanding. You can't beat that. The staff is mostly very friendly and cultured.

    Cons

    The downside to working at this place is that the leadership is not in sync and doesn't know what they want to do. The new CEO comes in after maybe 60 days and says no telework due to not seeing a full house on Fridays.

    You have people in management who have never managed, nor do they have any people skills to manage. If you're outspoken and know what you're talking about, it's not valued. They create management positions for their friends. The mission is lost.

    Also, as I understand we want to be diverse and cultured, 65% of the company is Indian and their English is not up to par. Hard to work with at times.

    Advice to Management

    Listen to your staff. Stop managing from your desk and show support. FCC should stop letting senior leadership bring in their friends and doesn't help the company.


  7. Helpful (6)

    "bad management --- run as far as you can!!!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Universal Service Administrative Company full-time (Less than a year)

    Pros

    benefits, benefits, benefits, benefits, benefits

    Cons

    senior management!!!!!!! managers with no ppl skills.

    they don't care abt their employees, work-life balance is a joke, open door policy is a fluke, no career growth, ppl that are good at kissing up move up, It is a snake pit!

    don't believe any good reviews. fake reviews!

    Advice to Management

    resign!

  8. Helpful (3)

    "It was great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Washington, DC
    Current Employee - IT Analyst in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Universal Service Administrative Company full-time (More than 3 years)

    Pros

    location
    new office
    benefits
    training
    work life balance

    Cons

    micromanaging CEO
    CIO does not seem to care for IT
    CIO has no vision and it appears that he does not understand his role and responsibility
    CEO wishes IT never existed
    Divided IT structure


  9. Helpful (5)

    "This place is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Analyst
    Current Employee - Program Analyst
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Universal Service Administrative Company full-time (More than 3 years)

    Pros

    Great Medical Insurance
    Great 401(k)

    Cons

    New CEO
    Pay Structure
    Work/Life Balance
    People are promoted based upon if you are liked or not and not actual work product

    Advice to Management

    Create equitable pay across ALL departments
    Create stronger policies around telework, don't just make the decision to take it away, especially given the CEO made the decision with less than 90 days on job.
    More action, less meetings


  10. Helpful (3)

    "Don't come here if you're in IT Security - everyone is out to get you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Security in Washington, DC
    Former Employee - IT Security in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Universal Service Administrative Company full-time

    Pros

    Radha needs to clean house, and it looks like she's about to. She also is getting rid of telecommute (which is needed to hold people accountable)

    Cons

    IT leadership is afraid of people who knows what they're doing, so they talk behind your back, exclude you, and make you look bad.

    Incompetent people accumulate here.

    Want to go around for 10 years doing squat? Come here!

    People are not held responsible - even stealing other co-workers W2's to negotiate own salary is ok, as long as you're friends with IT leadership.

    Advice to Management

    Only the incompetent are giving high reviews - of course this is better than McDonalds


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