Universal Service Administrative Company Reviews | Glassdoor

Universal Service Administrative Company Reviews

Updated September 15, 2018
116 reviews

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2.7
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Radha Sekar
13 Ratings

116 Employee Reviews

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Pros
  • "Great work/life balance, flexible telecommute policies" (in 22 reviews)

  • "great benefits and fair compensation" (in 17 reviews)

Cons
  • "Them pushing "work/life balance" is a complete joke" (in 5 reviews)

  • "career growth, not challenging professionally" (in 6 reviews)

More Pros and Cons

  1. Helpful (3)

    "Fantastic place where you work with a great mission and have everything you need for career development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Universal Service Administrative Company full-time

    Pros

    Great Senior Leadership, Challenging mission with positive impact, great work-life balance and compensation, support for training and career development both within and outside of the organization

    Cons

    Dealing with the government can be challenging but it is only a certain part of the work and we are independent.


  2. Helpful (3)

    "It has been interesting in some ways."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Washington, DC
    Current Employee - Senior Financial Analyst in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Universal Service Administrative Company full-time (More than 8 years)

    Pros

    Benefits are good for now.

    Cons

    There is no room to grow in some teams.

    Advice to Management

    Don't be a manager be a leader.

  3. Helpful (1)

    "Great mission but poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Analyst in Washington, DC
    Current Employee - Program Analyst in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Universal Service Administrative Company full-time (More than a year)

    Pros

    Benefits are some of the best I’ve seen.
    Location is great (right on top of metro center).
    The staff workers are wonderful.

    Cons

    Always understaffed in operations leading to impossible timelines and lack of quality deliverables.
    Everything is ordered on a ‘needed yesterday’ basis.
    While there are some very bright spots in leadership there are also some very dark ones that cause chaos and dissension in the ranks.

    Advice to Management

    Remove the cancerous leaders before all of your top players leave.
    Focus on promoting the top quality people from within.


  4. Helpful (1)

    "Overall - Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in Washington, DC
    Current Employee - Auditor in Washington, DC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Universal Service Administrative Company full-time (More than 3 years)

    Pros

    • Can't beat the Benefits here
    • Diverse work environment
    • Friendly staff
    • Senior management cares about staff (in the audit division atleast)
    • Great place to grow
    • Many opportunities to move around
    • Flexible work schedules

    Cons

    Many departments seem unsatisfied.
    Telework policy is limited to one day a week.
    Bonuses/raises are very small.
    USAC organized events are boring compared to the old companies I used to work for.

    Advice to Management

    We should allow for more telework as turnover is high and many companies are now switching to teleworking all week. It will be hard for USAC to compete in the marketplace for skilled employees.


  5. "Good place to work in DC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Washington, DC
    Current Employee - Financial Analyst in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Universal Service Administrative Company full-time (More than a year)

    Pros

    While the company does have its struggles from time to time, I believe it is heading in a good direction. The benefits package will get you in the door, but the people and the mission will make you stay. I much enjoy the people I work with, including those at the FCC.

    Cons

    Communication is often lacking because the company has grown so quickly and is required to comply with FCC orders with very little heads up and often no direction, but the relationship with the FCC is being mended each and every day


  6. Helpful (3)

    "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Washington, DC
    Current Employee - Senior Software Developer in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Universal Service Administrative Company full-time (More than 3 years)

    Pros

    Health Benefits & 401K Benefits

    Cons

    Everything else. Horrible management & leadership

    Advice to Management

    It is hopeless. Resign.


  7. Helpful (6)

    "abusive management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Management in Washington, DC
    Current Employee - Program Management in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Universal Service Administrative Company full-time (More than 5 years)

    Pros

    Like many others have stated, the 401K , medical, and great looking office. We use to have a great work life balance but that is GONE.

    Cons

    This company does work for the FCC. They should come and ask questions of the CEO who is over her head. Poor leadership but she tries to talk a good game. the ratings since she got here continue to fall. It's true she hired all of her friends and many of them have no clue. Like the last CEO, just pretty powerpoints that do not say anything. Our group was just reorganized no one saw it coming. POOR leadership is the reflection of the CEO.

    Advice to Management

    The advice is to the Board of Directors and the FCC you better start asking questions of the senior management team. They lie to the FCC and BS to Board. CEO should be removed.

  8. Helpful (6)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Universal Service Administrative Company full-time

    Pros

    Great health benefits and 401K

    Cons

    Poor career upward movement. Company is infested with favoritism specially at management and leadership level. CFO hired former coworkers who were lacked proper experience and skill and were unqualified for positions. New CEO hired previous supervisor to head internal division vital to company strucuture

    Advice to Management

    Hire proper HR staffing in order to get talent in the door and provide additional motivation for staff to stay and reduce staff turn over.

    Hire/promote internally when appropriate and proper skill and not favoritism.


  9. Helpful (9)

    "Run....Fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Washington, DC
    Current Employee - Senior Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Universal Service Administrative Company full-time (More than 8 years)

    Pros

    Benefits, such as health, 401K. Non-Management employees, and a few of the employees left that truly understand the spirit of USAC.

    Cons

    Any work-life balance is dead, the CEO and Sr. Leaders (especially the ones she brought on from USDA) have lost the trust of the staff, toxic work environment, sub-par HR team, and poor Sr. Leadership. These have all contributed to USAC becoming one of the "worst" places in DC to work.

    Advice to Management

    Once trust is lost it's hard to regain. The promise of open and honest communication, that has been proven to be a false promise, has done little but make our departing employee list grow and grow, and the list of those looking, or talking about looking grow, and you have treated some of our best and brightest with little respect. You know when your turnover rate hits the double digits that you need to do something, but USAC leadership chooses to do nothing. That could be because many of the good leaders are looking to run as well. My advice, do something, before the FCC, or Congress does.


  10. Helpful (6)

    "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Universal Service Administrative Company full-time (More than a year)

    Pros

    Benefits, the people, work space

    Cons

    Poor management; high staff turnover; laying people off right before Christmas; ineffective and incompetent HR (thank god they got rid of the former people culture and change woman); HR business partners who don’t know how to do their jobs

    Advice to Management

    Examine your HR dept and hold people accountable


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