Universal Studios Reviews | Glassdoor

Universal Studios Reviews

Updated October 22, 2018
740 reviews

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3.6
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Universal Studios Vice Chairman, NBCUniversal Ron Meyer
Ron Meyer
56 Ratings

740 Employee Reviews

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Pros
Cons
  • "Projects are complex and requires long hours" (in 31 reviews)

  • "Low pay, but what can you expect with a scrub position" (in 24 reviews)

More Pros and Cons

  1. "Great Summer Job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Universal Studios part-time

    Pros

    Schedules were flexible and I enjoyed the perks of being a cast member (free guest passes)

    Cons

    Just like any guest service career you have to make sure that the customer is happy


  2. "Interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Universal Studios part-time

    Pros

    Positive quick laid back interesting

    Cons

    There’s not really anything

  3. "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Benefits and money and fun employees

    Cons

    Hours and parking and walking a lot


  4. "NBC sports - cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook
    Current Employee - Line Cook
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Universal Studios full-time (More than 5 years)

    Pros

    Good pay. Good hours during summer.

    Cons

    MOST CHAOTIC KITCHEN IVE EVER WORKED IN! The restaurant is simply to big to accomodate orders in an organized fashion. Management likes to fill the restaurant to capacity and then expects things to run smoothly for hours on end. No accountability among staff, certian people get away with everything, others are expected to pick up the slack of lazy workers.
    Problems are never truly addressed or fixed, told to get over it and move on, or its not that big of a deal...
    With an open kitchen service staff can just grab whatever they please without approval, leading to wrong food orders being brought out on a constant basis.
    Lack of commumication among almost everyone.
    Heavy favoritism among management and certian employees.

    Advice to Management

    If you dont hold the right people accountable problems will never be solved.
    Fix the issues instead of just ignoring them.
    People kill themselves during their shift with constant issues. but its hard to climb a never ending mountain of problems.


  5. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Universal City, CA
    Former Employee - Director in Universal City, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Universal Studios full-time (More than 3 years)

    Pros

    Great benefits, good products, great operation

    Cons

    Growth at USH was too fast for everything to catch up, i.e. infrastructure, talent, culture, management style, etc.


  6. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Universal Studios full-time (More than 3 years)

    Pros

    Great management, able to make new friends

    Cons

    Low pay. Usually far commute time.


  7. "Great If Management Inproves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Universal Studios full-time

    Pros

    -Great workers and Great Leads
    -Great hours
    -Vacations
    -Opportunity
    -Private events

    Cons

    -Management
    -Guest
    -Too many rules
    -There way or the high way
    -Useless meetings

  8. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Orlando, FL
    Former Employee - Cashier in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Universal Studios part-time (Less than a year)

    Pros

    Benefits are amazing
    Free tickets
    Very easy job
    Get to walk around the park when u get off work early enough

    Cons

    Management has favorite people
    They wont give a chance at anything
    They suck period

    Advice to Management

    Be a better company


  9. "Amazing!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Universal City, CA
    Former Employee - Anonymous Employee in Universal City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Universal Studios part-time (Less than a year)

    Pros

    great co-workers, flexible hours, overall best job i've ever had

    Cons

    Not many cons honestly, besides the lack of changing postions.


  10. Helpful (1)

    "Don't work in HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Manager in Universal City, CA
    Former Employee - Human Resources Manager in Universal City, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Universal Studios full-time (More than a year)

    Pros

    Energetic work environment
    Free tickets for friends and family
    Free employee previews to new restaurants and attractions

    Cons

    Working HR at the Hollywood theme park has been a nightmare. Instead of managing employees, you are babysitting juveniles on behaving with common sense. There are too many strict, totalitarian policies like point deductions for minor infractions prevents employees from doing their jobs effectively. There is a lack of engagement from senior management who shuns progressive HR ideas in favor of out-dated bureaucratic processes. I don't just speak for myself when over half of the HR staff has turned over in the past 2 years for those same reasons and will continue to do so until management improves the culture.

    Advice to Management

    Hire higher quality candidates for front of house roles. Paying them minimum wage will not attract those individuals and retain current outstanding performers. Loosen or abolish the point system for team members.


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