Universal Technical Institute Reviews in Phoenix, AZ | Glassdoor

Universal Technical Institute Phoenix Reviews

Updated June 26, 2017
41 reviews

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Phoenix, AZ Area

3.4
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Universal Technical Institute CEO Kimberly J. McWaters
Kimberly J. McWaters
25 Ratings

41 Employee Reviews

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Pros
  • Decent work-life balance and decent pay compared to other for-profit schools (in 9 reviews)

  • Excellent benefits, great culture , good pay (in 14 reviews)

Cons
  • Absolutely no work/life balance (in 8 reviews)

  • You can't trust the upper management there as they are too worried about their own butt to care about the people actually performing (in 8 reviews)

More Pros and Cons

  1. "Home Office Accounting Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at Universal Technical Institute full-time (More than 3 years)

    Pros

    Team dynamic is phenomenal, management is supportive and listens well to employees

    Cons

    Workload is extensive, overtime is a regular thing, delegation of work is frustrating.


  2. "Enjoyed my time there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NONE in Phoenix, AZ
    Current Employee - NONE in Phoenix, AZ
    Neutral Outlook
    Approves of CEO

    I have been working at Universal Technical Institute full-time (More than 8 years)

    Pros

    People oriented, great leadership and products.

    Cons

    You will always be under the gun for numbers which is expected.

    Advice to Management

    None

  3. "Field Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Representative in Scottsdale, AZ
    Former Employee - Field Representative in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Universal Technical Institute full-time (Less than a year)

    Pros

    Great pay, industry driven, change lives

    Cons

    Work life balance, no official vacation time, lofty goals, enrollment driven


  4. Helpful (1)

    "Low Spirits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Scottsdale, AZ
    Current Employee - Director in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Universal Technical Institute full-time (More than 10 years)

    Pros

    People, Purpose, Profit really means something here. I've seen the company extend caring and grace to people when they are going through difficult times. Students and employees.

    Cons

    Communication is very poor. We spend weeks before and after every Board meeting and budget cycle to find out if there is going to be another RIF.

    Advice to Management

    Leadership needs to have more direct talks with individual departments and campuses. Not just blind reassurance, but meaningful acknowledgment of our struggles and what is being done.


  5. Helpful (2)

    "Way too may chiefs to be an effective organization."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Representative in Scottsdale, AZ
    Former Employee - Admissions Representative in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Universal Technical Institute full-time (More than 10 years)

    Pros

    To get some basic experience and then move on to organizations that truly want to out the student first over incoming revenue.

    Cons

    Totally outrageous interest on loans offered to prospective students. Too many students are suffering trying trying to repay loans, barely satisfying the interest charges.

    Advice to Management

    Look to MMI for best practices.


  6. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, great core values, and excellent mission to change the lives of the students. Really excited to see some changes at the top recently.

    Cons

    Reductions in force fairly often, and high regulation on the industry, although that may change with the new presidential admistration coming in.

    Advice to Management

    Keep the focus on changing students' lives for the better.


  7. Helpful (1)

    "Good company that fell on hard times and has not adjusted"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Phoenix, AZ
    Former Employee - Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Universal Technical Institute (More than 10 years)

    Pros

    Campus staff is committed and loves what they do. People genuinely care about the students and the company's purpose to change lives through education.

    Cons

    Government regulations have hurt the company, and management has not made the necessary adjustments to their strategy. The cost of training is too expensive for many students also. Many layoffs.

    Advice to Management

    The old way of doing things that made UTI and MMI a great success no longer works. Things have changed and the way that students are enrolled and taught need to change too.

  8. Helpful (2)

    "UTI Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President, Assistant General Counsel in Phoenix, AZ
    Former Employee - Vice President, Assistant General Counsel in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Universal Technical Institute (More than 10 years)

    Pros

    UTI is a great place to work. I loved working there for 12 years. Management is highly ethical and highly compliance focused. Management is supportive of employee growth and the pay and benefits are competitive across industries.

    Cons

    The regulatory pressure on the industry from the federal Dept. of Education has put pressure on enrollments across the industry and UTI has been impacted causing decreasing revenues. This leads to uncertainty from a job security perspective. Otherwise great place to work.

    Advice to Management

    Focus on growing revenue and avoid further reductions in force.


  9. "VP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Universal Technical Institute full-time (More than 5 years)

    Pros

    Amazing culture. People are terrific.

    Cons

    Uncertain industry and highly regulated.


  10. "General"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Universal Technical Institute full-time (More than 5 years)

    Pros

    Mission driven culture that truly cares about students and staff

    Cons

    Slow to evolve to evolving market demands


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