Universal Technical Institute Reviews | Glassdoor

Universal Technical Institute Reviews

Updated August 30, 2017
30 reviews

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Universal Technical Institute CEO Kimberly J. McWaters
Kimberly J. McWaters
15 Ratings

30 Employee Reviews

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Pros
  • Decent work-life balance and decent pay compared to other for-profit schools (in 9 reviews)

  • Excellent benefits, great culture , good pay (in 15 reviews)

Cons
  • Absolutely no work/life balance (in 8 reviews)

  • You can't trust the upper management there as they are too worried about their own butt to care about the people actually performing (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "Uti Exton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructor in Exton, PA
    Current Employee - Instructor in Exton, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Universal Technical Institute full-time (More than 5 years)

    Pros

    It's really great to see when students understand concepts and helping

    Cons

    Campus president is a big time cheerleader that will tell you how great this campus is but in reality people quit every week. Most Education managers are lazy and sit outside and smoke most of the day. Education managers will peek into your classroom and see a student on a phone and it's all your fault. No merit increase this past year and bennifits are horrible. If you are looking for a stable job this is not the place to work there are new hires every week. The campus moral is altogether poor. The main goal here is to get the students $35k don't be fooled it's all about the profit and nothing else. Lots of micromanaging and upper management bullying

    Advice to Management

    we are here trying to provide for our families help us with better bennifits and merit increases stop being so cheap. Why do we hire so many new people ? Why do these people leave ? Stop micromanaging and help your employees don't belittle them


  2. Helpful (1)

    "Scheduling coordonator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Universal Technical Institute full-time (More than 5 years)

    Pros

    Impacting lives for the better. Those that appreciated your hard work and dedication were bright spots.

    Cons

    There are too many to list. After surviving several RIFs, the moral was so low and the verbal abuse from students was no longer tolerable. Dedicated employees were laid off while the CEO received pay raises. We were told to be happy we had a job. The hostile work environment lead to medication for panic attacks. The best thing that ever happened was leaving.

    Advice to Management

    The CEO needs to go. She is running the school into the ground. Most management on the campus level lacks the education and training to develop thier employees. Stop using middle supervisors as the buffer. I forsee another RIF.

  3. Helpful (2)

    "DON'T DO IT!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT
    Current Employee - IT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Universal Technical Institute full-time (More than 8 years)

    Pros

    Flexible work schedule and pay was pretty good in IT.

    Cons

    Where to start? Most of leaders here in IT are so worried about getting promotions that they will lie and scheme to get there. There is no open door policy or care for you as a human being, regardless of what they say. Upper managers have their favorites, and allow them to get away with anything, even at the cost of the students and organization. It used to be a wonderful place to work before they promoted some real pieces of work to VP level in IT. You can't trust the upper management there as they are too worried about their own butt to care about the people actually performing. I am, along with most others in IT, looking to get out.

    Advice to Management

    Look at how the people in charge are treating, and failing, their teams. They care too much about themselves, not your students. Kim is an amazing person, but she needs to clean out the upper management team. Some of those who act so dedicated and pious are not doing anything good for your organization.


  4. "Not what they used to be"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great education and student outcomes. Niche market that is in high demand with plenty of manufacturers for students to get credentialed training.

    Cons

    They focus on the wrong things. Students starting school is what the industry needs. All they do is beat the admissions team up about enrollments and never acknowledges the starts that come in, even if they over achieve.

    They are also not open to new ideas. They say they are, but never act in them. The management has been there for over 30 years and are out of ideas. UTI is the only job most of them have known so they have nothing to draw experience from.

    Advice to Management

    Listen to your staff, be receptive to change


  5. Helpful (6)

    "Senior Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Management
    Current Employee - Senior Management
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Universal Technical Institute (More than 5 years)

    Pros

    The Brand and the instructor base. The goal is to provide a quality education and assist in securing a solid job.

    Cons

    Upper management is worried about their own careers and salaries, they focus on taking care of friends vs doing what is right for the business.

    Advice to Management

    The organization needs a new CEO.


  6. Helpful (5)

    "not recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy
    If you know the supervisor on a personal level you can be late all you want

    Cons

    No growth opportunities, nepotism, SMART is extremely outdated and VERY inefficient. Outdated and inefficient business practices, change is good. When asked why things are done a certain way, same response, "that's the way it's always been done". Poor moral. TONS OF GOSSIP, RIF layoffs are a pattern (if it keeps happening, fix it). Metric based on how many questions you ask? Employees are never even showed so called metrics. Supervisors don't even know what they are doing, no training for new employees, expected to learn everything as you go and if you make a mistake because of your lack of training and lack of a competent supervisor, forget about it.

    Advice to Management

    Get new management, some of the people you have in charge have 0 idea what they are doing. time in the position does not mean ppl are competent


  7. Helpful (3)

    "Instructor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Automotive Instructor in Exton, PA
    Former Employee - Automotive Instructor in Exton, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Nice well equipped facility. Very new. Lots of equipment, top quality.

    Cons

    It's one big clique. Campus president and management promote atmosphere of bullying if you dare speak your opinion. Instructors with years of experience and significant industry ties are shown the door if they dare to question the party line.

    Advice to Management

    The school is becoming a laughingstock. So very many shops and dealerships will not hire UTI grads because of their complete lack of skill. Shameful.

  8. Helpful (1)

    "Management is doing CYA work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good company values and mission.

    Cons

    Management is engaged in CYA type of work, rather than doing what they were hired for.

    Advice to Management

    - Flatten the management hierarchy to lessen the politics and useless CYA work. Make them busy doing real work.
    - Scrap the practices which are nothing but useless ceremonies with no real business value.
    - Stop the madness of human resource waste on "celebrations" like Halloween. Count the real cost of many people spending multiple work days for preparations, etc.


  9. Helpful (5)

    "Looking to leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions in Mooresville, NC
    Current Employee - Admissions in Mooresville, NC
    Negative Outlook
    Disapproves of CEO

    I have been working at Universal Technical Institute full-time (More than 3 years)

    Pros

    Used to enjoy, were good people, but Admissions Leadership and Campus Director here in NC are unbearable. Some of the events were ok.

    Cons

    Constant pressure on sales goals
    Disregard for what is good for the student and their family, only the $ they bring to UTI.
    Mass disorganization.
    Leadership here is non existent. Manage by pressure tactics.

    Advice to Management

    What needs to happen here is complete new leadership, from the head of Admissions to campus director......corrupt!


  10. Helpful (3)

    "Horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great pay and benefits, really experienced changing student's lives.

    Cons

    Horrible management, lack of professionalism, favoritism, and a lack of interest for student's best interest

    Advice to Management

    Hire better people, only promote hard working people, constantly audit and oversee what is occurring within your department and company


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