Universal Technical Institute Reviews | Glassdoor

Universal Technical Institute Reviews

Updated June 7, 2017
38 reviews

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2.0
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Universal Technical Institute CEO Kimberly J. McWaters
Kimberly J. McWaters
16 Ratings

38 Employee Reviews

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Pros
  • Decent work-life balance and decent pay compared to other for-profit schools (in 9 reviews)

  • Excellent benefits, great culture , good pay (in 14 reviews)

Cons
  • Absolutely no work/life balance (in 8 reviews)

  • You can't trust the upper management there as they are too worried about their own butt to care about the people actually performing (in 8 reviews)

More Pros and Cons

  1. "Field Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Representative in Scottsdale, AZ
    Former Employee - Field Representative in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Universal Technical Institute full-time (Less than a year)

    Pros

    Great pay, industry driven, change lives

    Cons

    Work life balance, no official vacation time, lofty goals, enrollment driven


  2. Helpful (2)

    "Way too may chiefs to be an effective organization."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Representative in Scottsdale, AZ
    Former Employee - Admissions Representative in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Universal Technical Institute full-time (More than 10 years)

    Pros

    To get some basic experience and then move on to organizations that truly want to out the student first over incoming revenue.

    Cons

    Totally outrageous interest on loans offered to prospective students. Too many students are suffering trying trying to repay loans, barely satisfying the interest charges.

    Advice to Management

    Look to MMI for best practices.

  3. Helpful (2)

    "All About The Money!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Representative in Dallas, TX
    Former Employee - Admissions Representative in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Universal Technical Institute full-time (More than 5 years)

    Pros

    -Working to help students further their education
    -Helping young people find a career in a field they are excited about
    -Top-Quality facilities and instructors

    Cons

    -The company is only concerned about a profit
    -Micro-managed like crazy
    -Reports, Reports, Reports.
    -Pressure, Pressure, Pressure to enroll students.
    -UTI charged a $75 non-refundable enrollment fee. THAT is where they make money!

    Advice to Management

    Work with the Reps in the field. Listen to what they are struggling with. Help them instead of always micro-managing them.

    Upper management are NOT in touch with what the Field Reps go through. Nor are they even close to being in touch with what the life of a 17 & 18 year old is like today


  4. Helpful (1)

    "Not the best but not the worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Universal Technical Institute (More than 10 years)

    Pros

    Company is good for the work/life balance.

    Cons

    Management is not consistent.


  5. Helpful (3)

    "Gone downhill - egos and profits come first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Universal Technical Institute full-time (More than 3 years)

    Pros

    Great people, great mission, best in class at what they do. Brand recognition is great and it was a very fun place to work for my first few years.

    Cons

    The HQ move to Scottsdale IMO was a big mistake – upper management changed (lost sight of the real mission) and the culture became ruthless. People who worked together for years and years began turning on each other and competing for recognition and approval from a newer/younger/less committed management team. After that it was "just another job" with far more assignments than hours in a day to accomplish them. So of course quality takes a hit and morale does too. Constant reductions in workforce while management titles become longer and more extravagant. I'm glad I left when I did, stock prices plummeted shortly thereafter and the reorgs/layoffs continue to this day.

    Advice to Management

    Invest in your staff and train your managers to manage people and resources, not just budgets. The most important thing in the organization is the students – not the management teams egos. Sometimes the longer the title, the less you're actually doing so check that marketing/ego stuff at the glass doors and get back to what made UTI great – changing the world one life at a time.


  6. Helpful (1)

    "Redesign Needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Aid Advisor in Exton, PA
    Former Employee - Financial Aid Advisor in Exton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Universal Technical Institute full-time (More than 3 years)

    Pros

    You'll work with a number of very talented people. You can help some very passionate students. Events are fun. Nice perks that bring extra value. Peers aren't too shy at letting you know how great you are at your job.

    Cons

    Profit supersedes morale. There's little opportunity for growth. Many employees are overqualified and underpaid. Expectations can be quite unreasonable given the amount of tasks delegated.

    Advice to Management

    Bring out the best in your coworkers and check your egos at the sliding doors. There needs to be more transparency as to why certain decisions are made. Some departments seem too top-heavy.


  7. Helpful (3)

    "Beware..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Universal Technical Institute full-time (More than 5 years)

    Pros

    Flexible work schedules when needed for school or kids.

    Cons

    Stressful work environment. Benefits offered in recent years not as good as in years prior. Pay raises minuscule if offered at all "due to budget". Top employees overworked and not rewarded for performance.

  8. Helpful (4)

    "Just awful and getting worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Orlando, FL
    Former Employee - Admissions Advisor in Orlando, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Universal Technical Institute full-time (More than 5 years)

    Pros

    I loved almost everyone I worked with. Great pay.

    Cons

    The company has steadily gone down hill. It is well over priced for the education, or should I say lack of education it provides its students. UTI use to mean something in the industry but almost no one is happy there any longer. I still have many friends that continue because the salary is extremely good, but everyone I know is miserable. If you Google reviews from past and current instructors you will get an ear full as to what all the issues are. Admissions is unhappy, management always have a "deer in the headlight" look and the instructors are unhappy. Now honestly, do you really think everyone is giving their all and students are getting what they deserve? Read reviews from students....that will tell you the whole story. UTI is another example of what is wrong in the For-Profit school industry. Sucking off the Government Federal Student Aid programs while giving little of value in return. It is very sad that is has sunk so low from the glory days of 2003 to 2010 when the company value of "Changing the world one life at a time" actually meant something. That is an empty phrase now.

    Advice to Management

    Kim McWaters, PLEASE...for the sake of everyone. Give it up. You've made your millions off of the Federal Government. Don't be greedy. Step down before you drag everyone down with you.


  9. "Ok place to work at"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Aid Advisor in Lisle, IL
    Current Employee - Financial Aid Advisor in Lisle, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexibility and coworkers are fun

    Cons

    Benefits are not great
    Pay is not great


  10. Helpful (1)

    "Use to be a great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lisle, IL
    Former Employee - Anonymous Employee in Lisle, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Universal Technical Institute full-time (More than 5 years)

    Pros

    Your pay is good hours are about normal there is so overtime available.

    Cons

    This was a great company to work for when I first start. After about a year of me being there management that have been there for year either left or was fired. New management that is taking over is running the company down. There is no support from your supervisors or directors. There firing all the people who have worked with for years to bring in new people on lower pay. Training is a mess there is no developed process you have to creat your own. If work is not done how they want it your wrote up. Once wrote up even if you get off a write up anything you do after that can lead you to be fired.

    Advice to Management

    My advice to management is learn how to manage a team first training the team with a better developed process.


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