University Hospitals of Cleveland Reviews in Cleveland, OH | Glassdoor

University Hospitals of Cleveland Cleveland Reviews

Updated October 17, 2017
170 reviews

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Cleveland, OH Area

3.5
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University Hospitals of Cleveland CEO Tom Zenty III
Tom Zenty III
90 Ratings

170 Employee Reviews

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Pros
Cons
  • There really were no cons to working with University Hospitals (in 9 reviews)

  • Abysmal work life balance most employees are pushed to their limits and run ragged (in 5 reviews)

More Pros and Cons

  1. "Patient Access Representative"

    StarStarStarStarStar
    Current Employee - Patient Access Representative in Beachwood, OH
    Current Employee - Patient Access Representative in Beachwood, OH

    I have been working at University Hospitals of Cleveland full-time (More than 5 years)

    Pros

    I like learning new systems and workflows working with the patients on a daily basis, I enjoy being the first point of contact at the front desk. I am the person who sets the tone for the patients before they go back to see any Clinician.

    Cons

    Getting too attached to the patients.


  2. "patient service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSR in Cleveland, OH
    Current Employee - PSR in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University Hospitals of Cleveland full-time (More than 10 years)

    Pros

    good salary, good benefits, interesting work

    Cons

    more education opportunities within positions

  3. "Registered Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Nurse Practitioner in Cleveland, OH
    Former Employee - Family Nurse Practitioner in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at University Hospitals of Cleveland full-time (Less than a year)

    Pros

    The people, the benefit, the pay.

    Cons

    Highly stressful but team work make stuff easier.

    Advice to Management

    Hire more staff


  4. "Fellow in endocrinology department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Postdoctoral Fellow in Cleveland, OH
    Current Employee - Postdoctoral Fellow in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University Hospitals of Cleveland full-time (More than 3 years)

    Pros

    Cultural variety, education exposure to variable cases, neuro endocrine department with very experienced neuroendocrine specialist and experienced neurosurgeon

    Cons

    Nothing much, there is only lack of benefits, and the EMR needs improvement


  5. "Good mission, bad health benefits, doctors get special treatment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at University Hospitals of Cleveland full-time

    Pros

    Good mission, coworkers, place is growing, attempts to improve compliance and diversity culture. Annual reviews are general plans for future and review of success instead of ratings/rankings that leave you feeling demoralized.

    Wellness program can potentially earn you $600/year for yourself AND your spouse, but takes genuine effort.

    Some bad managers have actually been given the boot in order to improve things.

    You can sell your unused PTO.

    Compliance seems to be making a good effort in educating employees about preventing errors and reporting problems. I hope they have the power to go up against the culture there.

    Free exercise classes (if you can get in.)

    Opportunities to move up. Tend to hire from within.

    Cons

    Physicians too often are treated like gods and people are afraid to hold them accountable.

    Health care forces you to only get care from their doctors and at an unreasonable price. High deductible is only affordable option, then you avoid ever going to the doctor or getting prescriptions.

    Subtract 6 days from your PTO because you are forced to use it for holidays.

    Old habits are hard to break, especially when powerful doctors are involved. There are people trying to improve things, but people at the top are slow to act or listen to little people who know what they are talking about. Too many people at top get their feathers ruffled too easily if corrected or offered advice.

    Overly corporate feel. Top leaders talk about money too much, making you feel like the things you are passionate about that make you enjoy your job (like helping people, doing the right thing) aren't valued, just faster, more money, bigger numbers, now!

    Maternity/paternity leave options could be better. You can never save more than one year's worth of PTO at a time, so unless you pay extra for full disability insurance, you are screwed if you have a baby or unexpectedly need out for medical reasons.

    Parking expensive on main campus. Also, safety concerns. People don't learn about various muggings and car jackings unless they know people at CWRU.

    Advice to Management

    Some at the very top need to be more in touch with employees and demonstrate they actually care about the human side of the mission. Demonstrate people are valued for the love they put into the job, not just for how efficient a gear they are. Get to know them!

    Hold doctors accountable, and discourage the hubris and bad manners that ends up hurting patients and the organization. People can die when big shots refuse to be corrected or accept they may be wrong about something. Listen to people with expertise in areas outside of medicine.

    Give employees more healthcare options! You hold them hostage to give you their money. If your care is better and cheaper, they will choose you. CCF and Metro have much better healthcare benefits.

    Get more gyms for employees.

    Diversify people at the top. We are in the 21st century.


  6. Helpful (1)

    "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Clinical Applications Analyst in Cleveland, OH
    Former Contractor - Senior Clinical Applications Analyst in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at University Hospitals of Cleveland as a contractor (More than a year)

    Pros

    a lot do, a lot to learn, great people to work with, good compensation, hotel stays directly billed to UH.

    Cons

    micro-managed because help desk tickets weren't closed even though the issue was resolved.

    Advice to Management

    If you really value a consultant's contribution, do what's necessary to bring them aboard instead of doing nothing. Don't say a "family comes first" but then punish an employee for attending to their family's needs.


  7. "Nutrition Service Assistant/ patient service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nutrition Assistant in Cleveland, OH
    Former Employee - Nutrition Assistant in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at University Hospitals of Cleveland full-time (More than 10 years)

    Pros

    The patients are very grateful for the care that they receive and the most co-workers are more like family

    Cons

    Does not have a HR team that will help employees when there is an issue with a manager. Some managers does not listen to the workers that are doing the job on a daily basis.

    Advice to Management

    Be better listeners and keep in mind that workers do care about their job and really care about the patients.

  8. "Bureaucratic Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at University Hospitals of Cleveland full-time (More than 3 years)

    Pros

    Some of the funniest, kindest people work at University Hospitals. The people who work there genuinely do care about the mission and what they are trying to achieve.

    Cons

    Stay in your lane is a very common phrase to hear. There is little room for expanding your skill set and going above and beyond feels frowned upon. Management has trouble processing any sort of extra step you try to take for the better of the department and views it as causing confusion or looks at it as poor you having to work more, despite telling them how excited you are to be a part of this project. Every step of a project needs run up the ranks and regardless of your own title and being told to "drive" a project, all decisions must really come from higher up. You can predict the outcome weeks before they are decided, but still must wait for final say before moving forward. Ownership of your own work is not allowed.

    Advice to Management

    Trust your team. You hire them for a reason. You are managers/directors/VP's now. Your name is not supposed to be on the project anymore, your team members names are. You are inherently credited with the project because it is your teams project. You do not need to be in the weeds and actually taking the ownership and credit from your team in order to achieve that. If you still crave that style of work, you are not a manager, you are an individual contributor.

    To the top level - stop pushing this style of management. You are creating micro-managers and discontented lower level workers who feel like all they do is complete tasks. Then, when they get their hand slapped when something doesn't get completed correctly due to conflicting information, the dialogue changes and is all about how these are high level jobs. Treat them as such. You can't have it both ways.


  9. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Data Entry Specialist in Euclid, OH
    Former Contractor - Data Entry Specialist in Euclid, OH
    Neutral Outlook
    No opinion of CEO

    I worked at University Hospitals of Cleveland as a contractor (Less than a year)

    Pros

    Understanding, easy to talk to

    Cons

    I believe showed favoritism to some


  10. "Medical Secretary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Secretary in Cleveland, OH
    Current Employee - Medical Secretary in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University Hospitals of Cleveland full-time

    Pros

    PTO..minimal supervision..have to be able to work under minimal supervision...

    Cons

    No growth..have to move from department to department.

    Advice to Management

    Offer more growth oppurtunities...


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