University of Pennsylvania Health System Reviews | Glassdoor

University of Pennsylvania Health System Reviews

Updated February 28, 2017
106 reviews

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Full-time Part-time

106 Employee Reviews

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Pros
Cons
  • Low pay, not much career advancement (in 5 reviews)

  • other than that there are no cons to report (in 5 reviews)

More Pros and Cons

  1. "Patient Access Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Access Representative in Philadelphia, PA
    Former Employee - Patient Access Representative in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at University of Pennsylvania Health System (More than 3 years)

    Pros

    Benefits academic environment, work life balance

    Cons

    Fiercely competitive, difficult to be promoted or advance from within

    Advice to Management

    Support and promote talent


  2. "Management and HR at UPHS does not care about you."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Philadelphia, PA
    Former Employee - Administrative Assistant in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Medical staff is a great team.

    Cons

    Management with high education but no understanding of staff jobs. They don't care to educate themselves on what their employees do. They just push as much as they can on you without asking the employee what could be changed to make it better.

    Advice to Management

    Listen to employees for feedback.


  3. "Postdoc"

    Star Star Star Star Star
    Current Employee - Pennsylvania in Philadelphia, PA
    Current Employee - Pennsylvania in Philadelphia, PA
    Recommends
    Neutral Outlook

    I have been working at University of Pennsylvania Health System full-time (More than a year)

    Pros

    Flexible schedule and work. Posdocs have freedom to choose what they want to work on

    Cons

    Low pay! sometime you can not work efficiently, because people who can make decisions are busy


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great pay and benefits, poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PSR II in Philadelphia, PA
    Former Employee - PSR II in Philadelphia, PA
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great pay and benefits offered through company

    Cons

    poor management, not enough training, hard to move up in company

    Advice to Management

    Spend more time developing management


  6. "UPenn Health System"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook

    I have been working at University of Pennsylvania Health System part-time

    Pros

    Amazing focus on evidence-based practice, dedicated to professional development, concerned about employee morale

    Cons

    Presence of cliques and disappointing dynamics between staff members. However, that's to be expected anywhere that you go.


  7. "Senior Research Investigator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It is easy to get to any of your doctors appointments.

    Cons

    Little to no benefits. Work-life ratio is not something that is worried about.

    Advice to Management

    Options for advancement are few and far between.


  8. "PA"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Pennsylvania Health System full-time (Less than a year)

    Pros

    Great company to work with

    Cons

    Have not been here long enough


  9. "Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Service Representative in Bala Cynwyd, PA
    Former Employee - Patient Service Representative in Bala Cynwyd, PA
    Doesn't Recommend
    Neutral Outlook

    I worked at University of Pennsylvania Health System full-time (Less than a year)

    Pros

    Carrying the Penn name, learning so many new things

    Cons

    Unprofessional staff, no team work, lack of communication from management to staff

    Advice to Management

    Do not use personal attitudes from others to assess an employee


  10. Helpful (1)

    "I Can Honestly Say, It's The Worst Job I've Ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Service Representative
    Former Employee - Patient Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at University of Pennsylvania Health System full-time (More than a year)

    Pros

    Friendly co-workers who sympathize with what you're going through.
    Each practice is slightly different, so it might not be as bad in other departments.
    The company name will look good on your resume.

    Cons

    -You're confronted with patients literally yelling at you ALL day long. For no reason. Some of them have mental problems but it is still is frustrating.
    - Some of the docs and nurses are yelling at you too. So you're getting it from both sides.
    - You're locked into the same position for a year. UNLESS, you get a promotion. But, in reality many PSR's have been in the same position for over ten years.
    -If you receive tuition, you're locked into another year of service.
    -Management doesn't have your back. Even though some of the practice managers know from personal experience what you're going through, having been PSR's themselves.
    - Low pay.
    - Totally not worth it if you have a college degree.
    - Very disorganized.
    - Stressful
    - No parking
    - Can be a tough commute if you don't live in W. Philly or Center CIty
    - The health insurance is not as good as some private companies. Which is weird being that this IS a health system.
    - Very few paid holidays
    - No snow days
    - The max vacation time you can earn is about 4 weeks

    Advice to Management

    There is a reason why there is such a high turn-over for PSR positions.


  11. "Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at University of Pennsylvania Health System full-time

    Pros

    Good benefits.
    Hard working, dedicated clinical staff.

    Cons

    Senior Management slow to respond to the needs of the field staff.



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