University of Phoenix Reviews in Houston, TX | Glassdoor

University of Phoenix Houston Reviews

25 reviews

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Houston, TX Area

3.1
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University of Phoenix President Peter Cohen
Peter Cohen
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25 Employee Reviews

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Pros
  • Work life balance is important and it was stressed that we do not work more than 40 hours a week (in 43 reviews)

  • They have good benefits options (in 97 reviews)

Cons
  • Upper management not understanding how hard faculty work (in 60 reviews)

  • There's really nothing I have for here, other than maybe limited room for advancement, but i was only there for a couple of years (in 21 reviews)

More Pros and Cons

  1. "Campus Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Campus Manager in Sugar Land, TX
    Former Employee - Campus Manager in Sugar Land, TX
    Recommends
    Positive Outlook

    I worked at University of Phoenix (More than 3 years)

    Pros

    Awesome Benifits, and Work Life Balance.

    Cons

    For Profit. Not able to keep pace with legislation agains them.

    Advice to Management

    Value your employees!


  2. Helpful (1)

    "Will this bird rise again?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Adjunct Professor in Houston, TX
    Former Contractor - Adjunct Professor in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at University of Phoenix as a contractor (More than 3 years)

    Pros

    They may be wising up

    Cons

    This was a loosly veiled degree mill

    Advice to Management

    Start caring

  3. "Needs better balance, but great workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Enrollment Representative in Houston, TX
    Current Employee - Senior Enrollment Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, ample vacation time, great co-workers. Purposeful work. I get to make a real difference in others lives. University is seeking to recognize workers and make it a better environment to work.

    Cons

    Constant change. Lack of effective communication. Tied to a desk and phone all day. Have to log into multiple systems and account for every single moment.

    Advice to Management

    Better communication in person and more frequent trainings for important changes.


  4. "Enrollment Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Representative in Houston, TX
    Former Employee - Enrollment Representative in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at University of Phoenix (Less than a year)

    Pros

    Really great pay, great benefits

    Cons

    Do not like the unexpected mass lay offs


  5. "Associate Faculty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Faculty PhD in Houston, TX
    Current Employee - Associate Faculty PhD in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University of Phoenix (More than 5 years)

    Pros

    Great part time work for busy professionals.

    Cons

    Need to provide more classes to faculty, but enrollment determines how many classes you teach.


  6. "Constant change."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Representative in Houston, TX
    Former Employee - Enrollment Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at University of Phoenix full-time (More than 8 years)

    Pros

    There is great training, and if you have a good manager it can be an inviting environment.

    Cons

    There are a lot of changes, the lack of consistency seems to be the norm. New systems and processes are in place that take away from the core of the job, it becomes added busy work. Also, there is a sense of uncertainty as far as job security, it seems as though there are layoffs every six months to a year, which means it's less opportunity for growth.

    Advice to Management

    More transparency, less systems to micromanage.


  7. Helpful (2)

    "Enrollment Advison"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in Spring, TX
    Former Employee - Enrollment Advisor in Spring, TX
    Doesn't Recommend

    I worked at University of Phoenix (More than a year)

    Pros

    Great training and camaraderie with fellow workers

    Cons

    Working here started to resemble the "flavor of the month" concerning the approach with students, company philosophy and employee expectations being continuously shifted. If you are okay with having your phone calls monitored and used as a tool for critical debate, then you will be fine here. This is a for profit school, but due to regulations, they were not able to appear like this was a focus. So they came up with different ways of trying to focus on profit without actually saying that was the goal, which was confusing.

  8. "Great job but a lot of cold calling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in Houston, TX
    Former Employee - Enrollment Advisor in Houston, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at University of Phoenix full-time (More than 3 years)

    Pros

    The people, the education possibilities, the training. Team atmosphere really helps

    Cons

    Cold calling, focus on numbers, and the pay. Micro-management by some managers is allowed even when it is counter productive

    Advice to Management

    Rcomend to focus on the people that work there and invest in them.


  9. "National Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Houston, TX
    Former Employee - Account Executive in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    New, experienced leaders can perform a major turnaround within organization.

    Cons

    Much confusion due to constant CHURN and lack of top down consistent direction.


  10. Helpful (1)

    "Senior Enrollment Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Enrollment Advisor in Houston, TX
    Current Employee - Senior Enrollment Advisor in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time (More than 3 years)

    Pros

    Each day you get to help students achieve their academic goals. The majority of the students are working adults, parents and non-traditional college aged so they tend to be leery about being in college. As an enrollment advisor you get to help them navigate the enrollment process and encourage them as they transition into college. It can be a rewarding experience.

    Cons

    Where do I begin? The University struggles to put their employees over the stockholder interest. There is no work life balance because you have unusual schedules like Mon-Fri 11-8 or you work Saturdays. You have to earn sick time. Let's say you go out on sick leave to have a baby and exhaust your sick time. You have to earn sick hours with each pay period. I had never heard of such. As an enrollment advisor, you do a lot of cold calling and sometimes yo feel like you work at a call center. The pay is not comparable to the job and degree requirements. And the company is obsessed with change. Every 3-6 months there is some major change that takes place which shakes the foundation of the company's core.

    Advice to Management

    The managers needs more training on how to better relate to their employees.


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